All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hadnet, thank you for choosing Sonesta Emeryville - San Francisco Bay Bridge and for rating us so highly. It's wonderful to hear you enjoyed your stay and we hope to welcome you back for another great experience in the future.Best regards,Sonesta Emeryville
Reginald, thank you for rating Sonesta Emeryville - San Francisco Bay Bridge. We are thrilled to know your stay with us was good. Please do not hesitate to share detailed feedback next time as it helps us improve. We hope to host you again in the future.Best regards,Sonesta Emeryville
2/10 Terrible
Haruko
Apr 14, 2024
Disliked: Property conditions & facilities
Haruko
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Haruko, we've noticed your rating and feel disappointed that your visit didn't go as expected. We strive to offer an exceptional experience to all our guests. We would appreciate it if you can share more details about your stay. This aids us in identifying areas for improvement. Your feedback is crucial in helping us enhance the quality of our service, and for that we thank you. Please don't hesitate to revisit us, and we will do our utmost to ensure your next stay is better.Best regards,Sonesta Emeryville
Anthony, we're thrilled to hear you appreciated the excellent customer service at Sonesta Emeryville - San Francisco Bay Bridge. Our team members strive to deliver a memorable experience. We hope to welcome you back in the not-so-distant future.Best regards,Sonesta Emeryville
Tiffany, thank you for your wonderful review! At Sonesta Emeryville - San Francisco Bay Bridge, we are thrilled to hear that our team members were welcoming and that you found the cleanliness to your satisfaction. We appreciate your feedback and look forward to your next stay with us.Best regards,Sonesta Emeryville
Ayana, we're thrilled you enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge. Our team takes pride in providing memorable experiences paired with picturesque views. Your kind words will be shared with our team. Thank you for choosing us, we are looking forward to hosting you again.Best regards,Sonesta Emeryville
The bathroom was big.. quiet and parking was convenient. Check was fast and man who help me so nice and accommodating. Great service overall.
Celia
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Celia, it's wonderful to hear you experienced great service and appreciated facilities like the spacious bathroom and convenient parking at Sonesta Emeryville - San Francisco Bay Bridge. We're also pleased to know that the quick check-in process and our accommodating team member added positively to your hotel experience. We value your feedback and hope to host you again in the future.Best regards,Sonesta Emeryville
10/10 Excellent
Rebecca
Travelled with family
Apr 6, 2024
The pool and hot tub
Rebecca
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Rebecca, it's wonderful to hear you found enjoyment in the pool and hot tub at Sonesta Emeryville - San Francisco Bay Bridge. Thank you for sharing your positive experience. We're looking forward to welcoming you back for another relaxing stay.Best regards,Sonesta Emeryville
6/10 Okay
Randall
Travelled with partner
Apr 1, 2024
Liked: Cleanliness, staff & service
It was pretty average. Not great, not terrible.
Randall
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Randall, thank you for taking the time to share your thoughts. It seems your stay was satisfactory, albeit not exceptional. We're committed to making our guest experiences memorable and regret that we did not meet that mark during your visit. We hope to have another opportunity in the future to offer you a more superior experience.Best regards,Sonesta Emeryville
Very nice hotel conveniently located near a fun mall.
Tracy
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Tracy, it's wonderful to hear that you regarded Sonesta Emeryville - San Francisco Bay Bridge as very agreeable and enjoyed its proximity to the nearby shopping center. We strive to provide an optimally situated and comfortable environment for our guests. Your feedback is greatly appreciated. We hope to welcome you back soon!Best regards,Sonesta Emeryville
10/10 Excellent
Katie
Travelled with family
Mar 29, 2024
Great staff and very comfortable and clean!
Katie
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Katie, it's wonderful to hear of your positive experience at Sonesta Emeryville - San Francisco Bay Bridge. We're thrilled our team members met your needs and you found comfort and cleanliness to be prevalent throughout your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville
Quame, it's delightful to learn you found the Sonesta Emeryville - San Francisco Bay Bridge to be an impressive establishment. We appreciate your kind words and hope to welcome you back in the future.Best regards,Sonesta Emeryville
Brenda, it's wonderful to know you had a fantastic experience at Sonesta Emeryville - San Francisco Bay Bridge. We are always thrilled to receive a perfect score rating. We hope your travels will bring you back soon. We are eager to ensure your next stay is just as enjoyable.Best regards,Sonesta Emeryville
Bailee, it's wonderful to see a perfect rating following your stay at Sonesta Emeryville - San Francisco Bay Bridge. We truly appreciate you choosing our hotel and we hope to welcome you back in the future. Thank you for your trust and support.Best regards,Sonesta Emeryville
8/10 Good
Kathleen
Mar 24, 2024
Nice staff. Small room, but good for the price.
Kathleen
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Kathleen, thank you for sharing your experience at Sonesta Emeryville - San Francisco Bay Bridge. We're delighted that our team members made a positive impression and that you found our accommodations to be a good value. We hope to have the opportunity to welcome you back in the future.Best regards,Sonesta Emeryville
Alicia, thank you for awarding a remarkable score for Sonesta Emeryville - San Francisco Bay Bridge. Your support is much appreciated and it’s wonderful to know you enjoyed your stay. We eagerly anticipate your next visit.Best regards,Sonesta Emeryville
6/10 Okay
Mary
Mar 18, 2024
Disliked: Cleanliness, amenities
The room was dirty. Counters, floors, toilet. Some of the staff is not very friendly.
Mary
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Mary, we regret particularly to hear about the cleanliness of your room and the less-than-pleasant encounter with some of our team members. We strive to uphold the high standards of cleanliness and hospitality for which we are known. Your feedback is vital in assisting us to improve our services further. We appreciate you taking the time to share your experience and hope to have another opportunity to show you our commitment to exceptional service.Best regards,Sonesta Emeryville
It looks like there has been new staff added to this hotel I been staying at this location over 2 years and I just had the worst stay and my credit card was charged for extra charges I still don't know about nor did they let me know during my stay, I prepaid all my stays in advance for accounting reasons since my job pays for them but this last stay was a let down in addition to their outdated amenities always being out of service,
SINDY
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Sindy, it's disappointing to hear that your most recent stay did not meet your expectations. We regret that you encountered issues with unexpected charges and are committed to resolving this matter. Please reach out to our front desk team for a detailed explanation. We acknowledge your comments about our amenities requiring updates and are continually making efforts to improve these areas. Despite this experience, we hope you will consider giving us another chance to provide the exceptional service you've come to expect from us over the years.Best regards,Sonesta Emeryville
4/10 Poor
Philip, erie
Mar 15, 2024
Liked: Staff & service
Disliked: Cleanliness
I was told that I would be charged "destination fee of almost $30 per day. This is not reflected in the Expedia rate and was a total surprise. I believe this chain (Sonesta) is being sued by patrons and congressional legislation on this issue has been proposed
Philip
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
We appreciate you taking the time to share your feedback, Philip. Expedia pulls information directly from our website. The Destination/Resort fee is reflected across all booking channels. The hotel/brand/company is not under any litigation or legal action related to it's fees or operations.Best regards,Sonesta Emeryville
Overall, our time was great! Staff were Awesome!!!
James
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
James, we're thrilled to hear you had an excellent experience at Sonesta Emeryville - San Francisco Bay Bridge! Your kind words about our wonderful team members truly brighten our day. Looking forward to welcoming you back on your next trip to the Bay Bridge area.Best regards,Sonesta Emeryville
Thanks for the perfect rating, Andrea!We're pleased to hear that you have fully enjoyed your stay at Sonesta Emeryville - San Francisco Bay Bridge, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Best regards,Sonesta Emeryville
6/10 Okay
Mary
Mar 5, 2024
Have stayed at this property many times over the past 15-20 years as I visit family in the area. It is aging and housekeeping was especially poor this time. But the location is good.
Mary
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Mary, it's great to hear that you have chosen to stay with us many times over the years. We appreciate your feedback on areas requiring improvements, such as housekeeping, and rest assured that this is being looked into. We're glad to hear you appreciate our strategic location. We look forward to making your future stays even better.Best regards,Sonesta Emeryville
8/10 Good
Thomas G
Mar 2, 2024
Thomas G
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Thank you for the great rating, Thomas!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Emeryville - San Francisco Bay Bridge. We'd like to share an even better experience with you soon.Best regards,Sonesta Emeryville
Thank you for sharing your perfect rating with us, Alicia!It's wonderful to see how much you appreciated your time at Sonesta Emeryville - San Francisco Bay Bridge! We want everyone to feel right at home at Sonesta Emeryville - San Francisco Bay Bridge. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!Best regards,Sonesta Emeryville
Nathan, thank you for taking the time to share your positive feedback regarding Sonesta Emeryville - San Francisco Bay Bridge. Our team takes great pride in their work and we're thrilled you appreciated the property. We can't wait to welcome you back in the future.Best regards,Sonesta Emeryville
Mayra, we regret to hear about the unpleasant scent you encountered in your room. This is certainly not the usual standard we strive for. Rest assured, our team is taking appropriate actions to address this issue to prevent it from happening in the future. We hope to have the pleasure of welcoming you back under improved circumstances.Best regards,Sonesta Emeryville
6/10 Okay
Paulette
Travelled with partner
Feb 17, 2024
Liked: Staff & service
Disliked: Amenities
I did not like that i was charged another 50 $ when i got to the hotel.that should have been said when i booked the room. There was no handy cap parking. This morning had to go out for food they were so slow in the kitchen.
Paulette
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Paulette, it's disheartening to hear that your stay didn’t completely meet your expectations. Concerning rates and additional reservations fees, we aim to be transparent in all our communications and apologize for any confusion. Regarding convenient parking, we strive to accommodate all our guests' needs. Your comments regarding breakfast service timings are noted and we'll work on enhancing our efficiency. Thank you for your feedback; we hope to have another opportunity to better serve you in the future.Best regards,Sonesta Emeryville
Although it’s overlooking a major highway, the hotel rooms are super quiet thanks to double-pane windows. Staff is very helpful, location is great for shopping and overall, good value for the price.
Kelly
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Kelly, it's great to hear that you found tranquility in your room at Sonesta Emeryville - San Francisco Bay Bridge, despite its proximity to a bustling thoroughfare. We're also pleased our team members were accommodating, and that you appreciated the convenient location. Your recognition of our good value is appreciated! We eagerly await your next visit.Best regards,Sonesta Emeryville
Mile, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Emeryville - San Francisco Bay Bridge!Best regards,Sonesta Emeryville
10/10 Excellent
RoseMary
Feb 10, 2024
Liked: Property conditions & facilities
Enjoyed are stay
RoseMary
Response from Customer Service on Feb 10, 2024
Rose, it's wonderful to hear you had a pleasant stay at Sonesta Emeryville - San Francisco Bay Bridge. Providing an enjoyable visit is always our aim. Come back soon!Best regards,Sonesta Emeryville
Madeline, thank you for appreciating the Sonesta Emeryville - San Francisco Bay Bridge's commitment to cleanliness. Our team members are dedicated to providing a spotless environment for our guests. We hope to welcome you back in the future!Best regards,Sonesta Emeryville
My stay was so nice I stayed an extra night. No complaints.
Charleen
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Charleen, it's wonderful to know you had such an enjoyable experience at the Sonesta Emeryville - San Francisco Bay Bridge that you decided to extend your visit. It's particularly encouraging that you have no complaints. We're looking forward to welcoming you back in the future.Best regards,Sonesta Emeryville
8/10 Good
mahalia
Travelled with partner
Jan 29, 2024
Liked: Cleanliness, staff & service, amenities
The rooms do not smell fresh but it’s a great location for shopping and nice view of the bay bridge wheo
mahalia
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Mahalia, thank you for choosing to stay at Sonesta Emeryville - San Francisco Bay Bridge and for sharing your insights. We're pleased to know that our prime location, ideal for shopping and our great views of the bay bridge, contributed to your overall satisfaction. We're constantly striving to maintain the freshness of our rooms. We appreciate your feedback and look forward to hosting your next visit.Best regards,Sonesta Emeryville
Anthony, we're delighted to hear that you had a great stay at Sonesta Emeryville - San Francisco Bay Bridge. Thank you for sharing your experience. Our team members eagerly look forward to welcoming you back.Best regards,Sonesta Emeryville
10/10 Excellent
Steven
Travelled with family
Jan 19, 2024
Friendly staff
Steven
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Steven, it's so great to hear that the team members at Sonesta Emeryville - San Francisco Bay Bridge made your stay more enjoyable. We pride ourselves on providing excellent service and we're thrilled that we lived up to that during your visit. We hope to see you again soon on your next trip to San Francisco.Best regards,Sonesta Emeryville
6/10 Okay
Ramon
Jan 16, 2024
Ramon
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 6, 2024
Ramon, it seems you had a middle-of-the-road experience during your stay. We value your feedback and your insights help us identify possible avenues for improvements. Rest assured, we're committed to delivering a better experience on your next stay with us.Best regards,Sonesta Emeryville
It was a good stay very quiet which I loved nothing bad to say about this property.
Daphnie
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Daphnie, thank you for choosing Sonesta Emeryville - San Francisco Bay Bridge and sharing your experience. We're delighted you appreciated the tranquil setting and had a pleasant stay. We look forward to welcoming you back in the future.Best regards,Sonesta Emeryville
8/10 Good
veronika
Jan 10, 2024
veronika
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the 4/5 rating, Veronika!We are excited to see that you had an enjoyable experience at Sonesta Emeryville - San Francisco Bay Bridge. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!Best regards,Sonesta Emeryville
Leah, thank you for choosing Sonesta Emeryville - San Francisco Bay Bridge and rating your experience. We're pleased to see it was a positive one and welcome any specific feedback you might have to make our services even better. Looking forward to hosting your stay next time. Safe travels.Best regards,Sonesta Emeryville
4/10 Poor
Orophenia
Business traveller
Jan 9, 2024
Liked: Amenities
I have stayed here before and it is great. However, the room I stayed in was not prepped.There was no soap and the usual toiletries. Also, the sheets and pillows smelled of men's cologne. Clearly, not washed. I did not sleep that night. I was so grossed out.
Orophenia
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Orophenia, we appreciate your feedback and are saddened to hear about your recent experience. It's disappointing to know the room preparation wasn't up to the quality you've come to expect with us, specifically regarding the cleanliness and stocking of essential amenities. We value your loyalty and believe that every stay should be exceptional, and we will certainly address these concerns internally so we can enhance our services moving forward. Thank you for sharing this with us, your feedback is an essential part of our continual improvement process.Best regards,Sonesta Emeryville
6/10 Okay
aide
Jan 7, 2024
aide
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Aide, thank you for taking the time to rate your stay. Your feedback is valuable to us. We aim to provide an experience that surpasses expectations and we're sorry if we fell short this time. Your insights help us improve and we hope to have another opportunity to better serve you in the future.Best regards,Sonesta Emeryville
Check-in was a breeze and I had no issues getting the room I reserved (bay view, higher floor). The hotel is located across Bay Street so we had tons of dining and shopping options which were walking distance. At first I was bummed that breakfast wasn’t included in the rate but we never got up in time to have breakfast so it worked out for us. Will book here again.
Michelle
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Michelle, we're thrilled to hear your experience at Sonesta Emeryville - San Francisco Bay Bridge was seamless, from receiving your preferred room to enjoying the dining and shopping proximity. While the absence of an included breakfast might initially not have met your expectations, it seems like the current schedule suited you well during your stay. We eagerly anticipate your return, ensuring another comfortable and pleasant stay.Best regards,Sonesta Emeryville
The staff was very helpful I originally scheduled my hotel stay for the wrong day it was scheduled with a third party I was advised to reach out to that third party and when that third party reached out to the hotel staff they fixed my issue with no problem
Shawna
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 9, 2024
Shawna, thank you for sharing your enjoyable experience at the Sonesta Emeryville - San Francisco Bay Bridge. We're glad to hear that our dedicated team members were instrumental in resolving your scheduling issue efficiently. We appreciate you choosing us for your stay and look forward to welcoming you again.Best regards,Sonesta Emeryville
Convenient location, walking distance to shops and restaurants. Right over the bridge from san francisco
dany
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 10, 2024
Dany, it's delightful to hear you appreciated Sonesta Emeryville - San Francisco Bay Bridge's strategic location, with its easy access to local shops, restaurants, and the bridge leading to San Francisco. We hope the convenience enriched your experience and we look forward to welcoming you back in the future.Best regards,Sonesta Emeryville
6/10 Okay
David
Dec 31, 2023
Liked: Cleanliness
Bed was uncomfortable, breakfast for two exceeded $50, limited guest parking, card access for parking difficult to open...just to name a few areas of dissatisfaction.
David
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
David, we appreciate your valuable feedback. We regret that the comfort of your stay and aspects related to parking and breakfast did not meet your expectations. We're constantly working to streamline our amenities and services for guest convenience. Rest assured, we're actively looking into the concerns you raised to improve overall guest experience. Thank you for bringing these matters to our attention.Best regards,Sonesta Emeryville
10/10 Excellent
Ashley
Dec 30, 2023
Ashley
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Ashley, it's heartening to hear your stellar rating for Sonesta Emeryville - San Francisco Bay Bridge. It seems you enjoyed your stay, and we hope to see you again on your next trip to San Francisco!Best regards,Sonesta Emeryville
Thank you for the great rating, Erika!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Emeryville - San Francisco Bay Bridge! We hope you plan on staying with us again soon!We're looking forward to your next visit!Best regards,Sonesta Emeryville
6/10 Okay
Drew
Dec 26, 2023
Drew
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for sharing your feedback, Drew.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.Best regards,Sonesta Emeryville