Aerial view

Reviews of Turtle Bay Resort

4.5 out of 5
Turtle Bay Resort
57-091 Kamehameha Hwy, Kahuku, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1014 reviews" "
Rating 8 - Good. 193 out of 1014 reviews" "
Rating 6 - Okay. 55 out of 1014 reviews" "
Rating 4 - Poor. 35 out of 1014 reviews" "
Rating 2 - Terrible. 22 out of 1014 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Aloha, Robert. Your five-star rating truly brightens our day! Please visit us again. Mahalo

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view on the island of Oahu! Amazing buffet breakfast too… Will be coming back again for sure …
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Aloha, Naomi. O’ahu’s North Shore boasts the most breathtaking views and we love being able to share them with our guests at Turtle Bay Resort. We are proud that this along with many of our other features, especially our bountiful breakfast, ensured your return in the future. We will be eagerly awaiting your next visit to our paradise. Mahalo.

10/10 Excellent

James Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on Mar 24, 2024
Aloha, James. We’re proud to have earned five stars on your recent visit. It would be a pleasure to welcome you back. Mahalo!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved this hotel so much! The pools, especially the slides and lounge chairs in the water were heavenly! The Bay where we swam with Sea Turtles was such a delight! The rooms were comfy, clean and we loved our balcony where we could view the sunset every night! The staff were so friendly and always helpful! We would stay there again for sure! We're grateful for the wonderful memories we made there!
Stayed 7 nights in Nov 2022
Response from Hotelmgmt on Mar 23, 2024
Aloha, Angela. Helping you and your family make beautiful lasting memories brought us immense joy. We are proud that our breathtaking location and stunning views enhanced your stay at Turtle Bay Resort. We are glad you could enjoy our leisure amenities and meet our famous turtles. Our Ohana looks forward to your return and hopes it will be son. Mahalo.

10/10 Excellent

ALEXIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hotelmgmt on Mar 24, 2024
Aloha, Alexis. We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us! Mahalo

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back!
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Aloha, Danielle. It is an honor to hear we have impressed you tremendously and secured your return to Turtle Bay Resort. We hope your next trip will be soon. Mahalo.

10/10 Excellent

Loren E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location, 2 miles of public beach with only patrons utilizing - quiet and very relaxing resort. horseback ride along the beach was a first. kept our distance to a large green turtle sunning on the beach, stayed for 2 days then back into the water. We enjoyed the food offerings.
Stayed 7 nights in Mar 2024
Response from HotelMgmt on Mar 19, 2024
Aloha, Loren. Your description of our stunning location, beautiful beaches, and the unique opportunity for a horseback ride along the shoreline paints a vivid picture of the tranquil atmosphere that awaits our guests at Turtle Bay Resort. It is delightful to hear how much you appreciated the respectful encounter with the local wildlife, like the majestic green turtle. The team is also thrilled you enjoyed the culinary offerings. We look forward to welcoming you back for another relaxing stay in paradise. Mahalo.

10/10 Excellent

Kunal

Travelled with partner
Liked: Amenities
Must stay resort in Oahu. Pros: Extremely friendly staff. Top notch food (including the bar area) Spa, golf, pickleball, snorkeling - all within the resort. Prime island location. Cons: Parking fee is a bit excessive. Yoga charge. Expand the spa services
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 12, 2024
Aloha, Kunal. Your recommendation is the highest compliment. We are proud our Ohana along with our luxurious leisure amenities and delicious dining options made your trip memorable. We appreciate your honest insights about parking and the spa. These matters will be discussed with our Management Team as we always look for ways to ensure a satisfying experience for all of our guests at Turtle Bay Resort. We hope you will be back to indulge again soon. Mahalo.

10/10 Excellent

Katrin

Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Mar 24, 2024
Aloha, Katrin. We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again. Mahalo

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 1, 2024
Aloha, Leah! It is heartwarming to know your stay with us was a top-notch one. We're delighted to have made your vacation a tropical dream come true. Mahalo.

10/10 Excellent

Randi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just amazing, you cannot have a better view!!! Angel at the front desk was incredibly helpful and such a joy!!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 28, 2024
Aloha, Randi. It brings us immense joy to know that you found Turtle Bay Resort outstanding and the views unparalleled. We are especially thrilled to hear about your positive interaction with Angel at the front desk. It’s heartening to learn that his helpfulness and cheerful demeanor added a special touch to your stay. Your kind words are a true testament to the dedication our team has to ensuring every guest feels warmly welcomed and thoroughly assisted. We look forward to welcoming you back for another wonderful experience, filled with stunning views and friendly faces. Mahalo.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay could not have been better. Location was perfect, staff was friendly and amazing. Valet was worth every penny. Every part of this stay was exceptional
Stayed 6 nights in Feb 2024
Response from HotelMgmt on Feb 28, 2024
Aloha. Hearing that your stay with us at Turtle Bay Resort could not have been better truly fills us with joy, John. It is wonderful to know that the location, service, and value found in our valet service all contributed to making your experience exceptional. We strive to ensure every part of your visit is memorable and it seems we succeeded during your stay. Your kind words are greatly appreciated and we eagerly look forward to your next visit, hoping to surpass your expectations once again. Mahalo.

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 27, 2024
Aloha! Your kind words have brought the Hawaiian sunshine into our day. We're pleased to have served you in true island style. Mahalo for your review, Mario.

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning, absolutely incredible, it is the nicest hotel in O'ahu in my opinion and we've gone to hotels like Aulani & the Four Season, Turtle Bay is nicer, it is just incredible. I cannot say enough good things about it. It's newly remodeled, just gorgeous, the lobby, the pool area is amazing, the views, the views, the views, just insane. Their snorkeling beach is amazing, we say a sea turtle swimming in the water, it was epic. If you are questioning whether you should come here or not, just spend the money, come here, you WILL NOT regret it's, it's just amazing!
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on Feb 28, 2024
Aloha. It warms our hearts to hear such glowing feedback about Turtle Bay Resort, Dustin. Knowing that you hold our resort in such high regard, especially compared to other esteemed properties on O'ahu, fills us with immense pride. We are thrilled that the recent renovations have resonated with you, enhancing the natural beauty of our surroundings from the lobby to the pool area and beyond. The breathtaking views are indeed one of our most cherished highlights, and we are delighted that you had the opportunity to experience the magic of snorkeling with sea turtles at our beach. We hope that memories of these incredible experiences will bring you back for more unforgettable moments. Mahalo.

10/10 Excellent

Kathleen, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and surroundings. Friendly staff. Plenty of beautiful walking paths.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 28, 2024
Aloha, Kathleen. It is truly heartening to learn that the beauty of our property and surroundings, coupled with the warmth of our team, has left a lasting impression on you. The walking paths around the resort are indeed special, offering serene moments and picturesque views at every turn. It brings us joy to know that these aspects of your stay contributed to a memorable experience. We look forward to welcoming you back to Turtle Bay Resort and providing more opportunities to explore and enjoy the natural beauty that makes our resort a unique place to relax and unwind. Mahalo.

10/10 Excellent

Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on Feb 25, 2024
Aloha, Salem. We are elated to read your positive review. It's wonderful to know your stay was filled with warm Aloha vibes. Mahalo for sharing.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turtle Bay Resort is located on the most beautiful location at the North Shore in Hawaii! Great place to take the whole family for a nice vacation. If Surfing is your thing, Sunset Beach and other amazing spots are close by. Will be back next year for sure!
Stayed 8 nights in Feb 2024
Response from HotelMgmt on Feb 27, 2024
Carlos, we are thrilled to hear that you enjoyed your stay at Turtle Bay Resort, situated in the breathtaking North Shore of Hawaii. It's wonderful to know that our location served as the perfect backdrop for your family vacation and that the proximity to renowned surfing spots like Sunset Beach enhanced your experience. We take pride in offering a destination that caters to the interests and relaxation needs of our guests, and it sounds like we hit the mark for you and your family. Your enthusiasm for returning next year is the highest compliment we could receive, and we eagerly await the opportunity to welcome you back for another unforgettable vacation. Mahalo.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort with top notch friendly staff
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 27, 2024
Aloha, Teresa. We are delighted that you found our resort gorgeous and were impressed by the top-notch charm of our team. Creating a welcoming and beautiful environment for our guests is a priority for us, and it's rewarding to know that we've succeeded in making your stay memorable. We look forward to the opportunity to welcome you back to Turtle Bay Resort for another unparalleled escape.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! Enjoyed the snorkeling and the pools. Didn’t get a chance to use the Spa. Loved the walks on the beach and The Pipeline Surf contest was just 8 min down the road.
Stayed 7 nights in Feb 2024
Response from HotelMgmt on Feb 27, 2024
Aloha, Mary. We are proud you found Turtle Bay Resort beautiful and thoroughly enjoyed your stay with us, from snorkeling and our pools to the scenic beach walks. It sounds like you were perfectly situated to experience the excitement of the contest, adding a unique highlight to your visit. While we're sorry you didn't have the opportunity to experience our Spa, perhaps it's a delightful excuse for a return visit. We're thrilled you had such a memorable time and look forward to welcoming you back. Mahalo

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff worked above and beyond to help make your stay perfect. Very kind.
Response from HotelMgmt on Feb 27, 2024
Aloha, Kelly. It is heartwarming to hear that our Ohana went above and beyond to ensure your stay was perfect, and that their warmth left a lasting impression on you. We pride ourselves on our dedication to providing exceptional service and creating a welcoming atmosphere for all our guests here at Turtle Bay Resort. Your positive experience is a testament to their hard work and commitment. We're thrilled you had such a wonderful stay and look forward to the opportunity to welcome you back, continuing to offer the high standard of service you've come to expect from us. Mahalo.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
All of the employees went the extra mile to be friendly and courteous. The service we received was excellent, especially from the valets. Wish there had been more dining options. I had bariatric surgery a few years ago and can't even eat a child's portion, yet was not able to order from the keikei menu.
Stayed 7 nights in Feb 2024
Response from HotelMgmt on Feb 27, 2024
Aloha, Helen. It is heartening to hear that our team's dedication to going the extra mile significantly enhanced your experience with us at Turtle Bay Resort. We are especially pleased that the excellent service provided by our valets stood out. However, we regret to hear about the limitations you encountered with our dining options, particularly in relation to the Keiki menu following your surgery. We strive to accommodate all our guests' dietary needs and preferences, and your feedback highlights an area for improvement. We appreciate your bringing this to our attention. We're committed to providing an inclusive and enjoyable dining experience for everyone. We look forward to the opportunity to welcome you back, aiming to exceed your expectations in every aspect of your stay. Mahalo

10/10 Excellent

albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific service. Beautiful property. Many activities to choose from. Super friendly staff
Stayed 8 nights in Feb 2024
Response from Hotelmgmt on Feb 22, 2024
Aloha, Albert. It is wonderful to hear that you enjoyed the terrific service, beautiful property, and the wide range of activities available at Turtle Bay Resort. Knowing that our Ohana contributed to making your experience even more enjoyable is truly rewarding. We strive to create an environment where every guest feels welcomed and has an unforgettable stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another visit filled with exceptional service and memorable experiences. Mahalo.

10/10 Excellent

Gregory Scott, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, unique setting. Restaurant food quality was very good, even pool-side. overall high quality service from staff. new, remodeled property felt fresh and clean and modern. my only constructive criticism was that the spa service was booked as 90 minutes which usually implies that this is the time I am with the provider. During my experience I was brought back to relaxation area ~10 minutes early. I know this because I was paying my bill at the counter when I checked my watch and saw that should have been the end time of the service. The staff at the spa were very pleasant.
Stayed 8 nights in Feb 2024
Response from HotelMgmt on Feb 21, 2024
Gregory, it's wonderful to hear that you enjoyed the beautiful and unique setting of our resort, along with the high quality of food and the overall service provided by our incredible Ohana. We're glad that the fresh, clean, and modern feel of our newly remodeled property added to your positive experience. Regarding your feedback on the spa service, we appreciate your constructive criticism. Ensuring that our guests receive the full duration of services they've booked is important to us, and we apologize for any oversight in this instance. Your comments have been noted for immediate review and action to prevent similar occurrences in the future. We're pleased that the staff at the spa were very pleasant, and we hope to have the opportunity to welcome you back, ensuring that your next visit is flawless in every aspect. Mahalo.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive, but worth it
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 21, 2024
Adam, it's encouraging to hear that you found your experience at Turtle Bay Resort to be worth the investment, despite the expense. We understand that guests value exceptional experiences, service, and amenities that truly stand out, and we strive to deliver just that, ensuring a memorable stay that justifies the cost. We look forward to the opportunity to welcome you back, continuing to provide a service that exceeds expectations and offers unparalleled value. Mahalo.

10/10 Excellent

Harbik, Glendale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you’re in the north shore! Energy is great. Views heavenly
Stayed 7 nights in Jan 2024
Response from Hotelmgmt on Feb 21, 2024
Aloha, Harbik. It is delightful to hear that you found Turtle Bay Resort to be a great place to stay while exploring the North Shore. The positive energy and heavenly views are indeed among the highlights we love to share with our guests. Ensuring an enjoyable and memorable stay through our unique location and vibrant atmosphere is what we aim for. We hope to have the pleasure of welcoming you back, offering more of the serene beauty and dynamic spirit that define the Turtle Bay experience. Mahalo.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 21, 2024
Aloha, Nathan. We are grateful for your high praise. Nothing is more gratifying than knowing our guests left with the Aloha spirit in their hearts. Mahalo for your review.

10/10 Excellent

Rommel

Stayed 5 nights in Feb 2024
Response from HotelMgmt on Mar 21, 2024
Aloha, Rommel. Your words are as warm as our island sun. We are thrilled to know we provided a memorable, Aloha-filled experience. Mahalo for your wonderful review.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. What an amazing property. It’s a 10. If I had to be picky. The one thing I’d say that could improve was our mattress. It’s not a deal breaker - but if your partner moves - you sure do feel it.
Stayed 5 nights in Feb 2024
Response from HotelMgmt on Feb 16, 2024
Aloha, Brooke. Your complete comfort and satisfaction are always our goal so we appreciate you sharing any areas you would like to see enhanced. We surely will share your feedback on the mattresses with our team. We loved having you here at Turtle Bay Resort and hope you will be joining us again in the future so we can continue to impress you. Mahalo.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous scenery, luxurious accommodations and an attentive staff made my stay a great experience.
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 21, 2024
Aloha, John. It warms our hearts to hear that the fabulous scenery, luxurious accommodations, and attentive team at Turtle Bay Resort contributed to making your stay a great experience. Ensuring each guest enjoys a memorable visit filled with the beauty and warmth of Hawaii is what we strive for daily. The team here takes pride in offering a level of service that complements our stunning surroundings and luxurious offerings. It is our hope that the memories created during your time with us will encourage a return visit for even more unforgettable moments. Mahalo.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful, clean, so big and spread out it feels less crowded than other places.
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Feb 14, 2024
Aloha, Lisa. It is wonderful to know our spacious atmosphere ensured comfort and relaxation for you. We are happy you could escape to Turtle Bay Resort and enjoy a beautiful vacation. We hope you can join us again. Mahalo.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on Feb 12, 2024
Aloha, Robert. It was a pleasure to serve as your home-away-from-home and we appreciate you taking a moment to share your perfect score. We hope our resort will be one you return to should your travels ever bring you back to the area. Mahalo

10/10 Excellent

Janish

Stayed 2 nights in Feb 2024
Response from HotelMgmt on Mar 21, 2024
Aloha, Janish. Your high praise is a testament to our commitment to the Aloha Spirit. We're thrilled that your stay was a beautiful Hawaiian journey. Mahalo for your kind words.

10/10 Excellent

SHEILA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, grounds are beautiful with many areas to enjoy. Never felt crowded. Staff was outstanding. Dining options are great. Well worth the expense.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 13, 2024
Aloha, Sheila. It is a pleasure to hear that your experience at Turtle Bay Resort was so positive, highlighting the beauty of our grounds and the variety of areas available for enjoyment without feeling overcrowded. We're particularly delighted that our team's service stood out to you, along with the variety and quality of our dining options. We strive to create an exceptional experience for every guest, and your feedback reaffirms our commitment to excellence. We look forward to the opportunity to welcome you back for another lovely stay in the future. Mahalo.

8/10 Good

Damion Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on Feb 10, 2024
Aloha, Damion. We enjoyed learning about your time with us at Turtle Bay Resort. It is rewarding to read you found everything exceptional. Hopefully, you can join us again soon here in paradise. Mahalo.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as advertised
Stayed 6 nights in Jan 2024
Response from Hotelmgmt on Feb 10, 2024
Aloha, Luis. Meeting all of your expectations and ensuring a perfect escape was a pleasure. We would love to do it again soon here at Turtle Bay Resort. Mahalo.

10/10 Excellent

Elaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!
Stayed 8 nights in Jan 2024
Response from HotelMgmt on Feb 7, 2024
Aloha, Elaina. We are very pleased you took a moment to let us know your time at Turtle Bay Resort was perfect. Your review fills us with pride and we hope to share our Aloha with you again one day soon. Mahalo.

6/10 Okay

Gregory

Travelled with partner
Few dining options and the prices exorbitantly high for thr quality. Small pool area
Stayed 4 nights in Jan 2024
Response from HotelMgmt on Feb 6, 2024
Aloha Gregory, we value your input on our dining variety and pool size. We strive for excellence in all areas of our guest experience and will certainly discuss your comments further with our Management Team. We would love another opportunity to impress you when your travels bring you back to the island. Mahalo!

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Feb 5, 2024
Aloha, James. It's incredibly gratifying to earn a perfect score from a guest we value so much! We appreciate your review and hope to have the pleasure of your company again in the near future. Mahalo

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well kept, inside and out
Stayed 7 nights in Jan 2024
Response from Hotelmgmt on Feb 6, 2024
Aloha Kelly, we're thrilled to hear you appreciated the meticulous care of our resort. It's guests like you that make our efforts worthwhile. We are already looking forward to your next visit. A hui hou!

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly staff, our stay was brilliant.
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Jan 30, 2024
Aloha, Alison. We are thrilled to hear that you found our unique location beautiful and our Turtle Bay Ohana warm and attentive, contributing to a brilliant stay. Our team is dedicated to creating a welcoming and memorable experience for our guests, and knowing we've succeeded in making your visit enjoyable is truly gratifying. We look forward to welcoming you back for another fantastic stay in our little slice of paradise. Mahalo

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Everything is five star, except it is ridiculously expensive for food, drinks and spa. Same things are 1/3 - 1/2 the cost outside the resort.
Stayed 11 nights in Jan 2024
Response from HotelMgmt on Jan 30, 2024
Aloha, Mitchell. It is rewarding to read your remarks about your time at Turtle Bay Resort. We are delighted to hear that you found everything to be of five-star quality during your stay. However, we understand your concerns regarding the pricing of our food, drinks, and spa services. We strive to provide exceptional quality and service, but we also acknowledge that resort pricing can be higher compared to options outside the resort. Your feedback is invaluable, as it helps us consider our pricing structure and how we can deliver the best value to our guests. We're glad that you enjoyed the overall experience at the resort and hope that the luxury and ambiance we provide will entice you to visit us again. Mahalo.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, but very far from the airport and very expensive transportation to and from hotel
Stayed 6 nights in Dec 2023
Response from HotelMgmt on Jan 30, 2024
Aloha, Jacob. We are pleased to hear that you found Turtle Bay Resort stunning, but we understand your concerns about its distance from the airport and the cost of transportation. Our location on the North Shore does offer a unique and tranquil setting away from the hustle and bustle, but we recognize that this can present challenges in terms of travel time and transportation expenses. We continually strive to provide our guests with convenient options and appreciate your input as it helps us to consider ways to improve accessibility and affordability in this regard. We hope that the beauty and tranquility of the resort made your journey worthwhile, and we look forward to welcoming you back, perhaps with more convenient transportation solutions in the future. Mahalo.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Jan 22, 2024
Aloha, Andrew. We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon! Mahalo

10/10 Excellent

mallory

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 21, 2024
Aloha, Mallory. Learning that your visit was exceptional is very gratifying! We eagerly anticipate the honor of welcoming you back in the future. Mahalo

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from HotelMgmt on Feb 9, 2024
Aloha. We appreciate your review. We are delighted your stay was paradise. Mahalo for your kind words.

10/10 Excellent

Lisa M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations are phenomenal. Our room was LOVELY. The views breathtaking. The resort is HUGE so we were able to hike in both directions and saw so many beautiful sites We had wonderful meals at all of the restaurants. The sunset bar is perfect to watch the sunset. The staff is so accommodating and friendly. They offered great ideas for excursions The shopping was amazing. We bought great clothes and souvenirs The pool and beach are wonderful and we especially loved the over 21 adult pool
Stayed 7 nights in Jan 2024
Response from HotelMgmt on Jan 23, 2024
Aloha, Lisa. We are honored to receive your compliments and proud that our renovations impressed you. We also love that your room, with its breathtaking views, added to the loveliness of your stay at Turtle Bay Resort. It is wonderful that you were able to explore our expansive grounds, discover our land's natural beauty through hiking and enjoyed your dining experiences at our various restaurants. Your appreciation of the Sunset Bar as a perfect spot to watch the sunset is much appreciated. We enjoyed reading our Ohana provided excellent service, offering helpful excursion suggestions to get the most out of your trip. Your enjoyment of both the pool and beach areas, especially the adult-only pool, highlights the diverse amenities we offer to cater to our guests' preferences. We are honored to have provided such a memorable experience for you and look forward to welcoming you back for another wonderful stay filled with amazing meals, beautiful sunsets, and top-notch service. Mahalo

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Aloha, Kathy. We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us! Mahalo

10/10 Excellent

Kayla

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Feb 4, 2024
Aloha, Kayla. We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again. Mahalo

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical
Stayed 3 nights in Dec 2023
Response from HotelMgmt on Jan 11, 2024
Aloha, Jennifer. Your powerful description of your experience at Turtle Bay Resort is rewarding. Creating a special and enchanting atmosphere for our guests is at the heart of what we aim to do, and knowing we achieved this for you is truly gratifying. We look forward to welcoming you back for another magical stay in our little slice of paradise. Mahalo.

6/10 Okay

DEAN

Stayed 8 nights in Dec 2023
Response from HotelMgmt on Jan 9, 2024
Aloha, Dean. We're sorry to hear that your experience didn't fully meet your expectations. We're committed to improving and hope you'll give us another chance to show you the true spirit of aloha on your next visit. Mahalo