Ratings based on 539 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveller from los angeles
Surprised that the hotel rating is 4.4Posted 25-Jul-2014
I normally looked at the hotel rating and reviews before I will book my hotel, and chose this hotel bec. of the ratings. Our dilemna started as soon as we get in the room. We boooked a 2 double queen, it's 4 of us. To my surprised, they gave me 1 queen bed with a sofa. I was not informed before check-in. I was told that when you booked thru expedia, whatever is your request is not guaranteed, bec. It' just a request.and I was told by the receptionist to just let my children sleep in the sofa.But how can you fit in 2 kids (15 y/o and 10 y/o) in a sofa. With a long discussion they finally moved me to another room with 2 queen bed. But, wow, the hall way is so "stinky", smell like mold, you smell it the moment you comes out from the elevator. Same thing inside the room, the bed covers, smell the same thing; but since we are all tired with the flight, we just deal with it all night. But you hate that the moment you will wake up, you can smell that "moldy smell" in your self. I left a note infront of the mirror that morning, so nobody would missed, to please change our sheets and linens, but to my disappointments when we came back that night, the note still infront of the mirror, sheets were not changed at all. Trashed not emptied, too hard to call operator and housekeeping, they don't answer the phone, so I have to go down and tell them my issues.Air coming out from the aircon, smell like mold too. So, disappointed with the stay, will not ever consider coming back to this hotel
for Everyoneby A verified traveller from NZ
Great positioning for the walking tourist.Posted 23-Jul-2014
Pros: It is well-positioned and within walking distance of major shopping areas and restaurants.
Cons: We were misled into attending a hard sell time-share presentation. Please do not allow staff to do this under the guise of being helpful.
Location: Easy walking to Ala Moana Mall and along Kalakaua Road - great shopping. Also easy walking and access to beaches.
Very comfortable bed, room was clean, daily service with clean sheets every 3 days. Good sized room, laundry facilities available at a cheap price. Lovely clean pool and surroundings. Small café onsite.
for Everyoneby A verified traveller from NZ
Central located hotelPosted 15-Jul-2014
Had a stay over in Hawaii at this hotel. It's very clean and comfy. Good size rooms for great price also centrally located to downtown waikiki
for Familiesby A verified traveller
Good family oriented hotelPosted 13-Jul-2014
Pros: Affordable, and conveniently located.
Cons: I did not care for the tile floor in the room. I would suggest some kind of rugs if the floors do not have carpet. The tile is cold at night.
Location: Very close to the beach and a nice park for children.
My family stayed at the Luana for the 4th of July and it was a great experience. We were pleasantly surprised when we were given an upgrade upon check-in. The room was perfect, except it did not have any kind of carpet. It was tile floors and I had never stayed in a hotel room that did not have carpet. I would suggest throw rugs for the tile floor rooms. Other than that, everything else was great. Conveniently located and the valet parking is a plus. The pool looked a little bigger in the picures, but it worked out just fine. My son loved it and did not want to leave! We will definitely be back again!
for Everyoneby Justin from new zealand
Nice hotel stayed for our honeymoonPosted 29-Jun-2014
Large, clean rooms we stayed 3 nights and had a very pleasurable experience. Close to the main strip and beach also has a trolley service that takes you anywhere in the city outside. Would recommend
for Familiesby Wheeler from San Francisco, CA
Great location, close to the beachPosted 23-Jun-2014
Cons: The bed was not comfortable. Found it to be a little hard for our taste. The sofa bed were perfect for the kids and no complaints from them.
Great location on Waikiki. Less than a 10 minutes walk to the beach. They provide beach towels, beach chairs and bike to use for free if you like. Close to many restaurants and shops. Easy access and away from the busy part of the street if you decide to drive. Got a room with partial ocean view and a view of the city and Diamond Head. The room had a lanai, which allowed for extra living space; great for relaxing and having a cold drink while admiring the view. Our room with a kitchenette came with a small fridge, electric cooktop, microwave/oven and supplied with dinnerware and kitchen utensils. This came in handy preparing breakfast and allowed us to save money from eating out all the time. There's also free wi-fi. The hotel has a small pool that's not crowded and area for grilling if you decide to use the BBQ grills to cook up a meal. The hotel staff were friendly. The only drawback is the valet only parking option at $35 per night. At least there were no other charges like a resort fee.
for Familiesby A verified traveller
Good spot close (but not too close) to Waikiki BchPosted 23-Jun-2014
Cons: Room sliding door onto balcony (Rm 311) was very heavy so to open & close the door required some effort.
Only a 2 night stay at Luana Waikiki. Walking distance to beach & shopping was a key consideration in choosing Luana. Did not use any of the hotel facilities due to our short stay but did view the pool & gym which looked quite inviting & likely would have used if our stay was longer. Lobby staff friendly & helpful. Maid service was second to none. We would certainly consider Luana again on any return visit to Honolulu.
for Everyoneby Ian from England
Definitely Recommend this HotelPosted 20-Jun-2014
Pros: Good position, clean, good facilities and complementary equipment, friendly helpful staff.
Cons: Valet Parking price is excessive.
Location: All Waikiki Central is easily accessible on foot as is the beach.A car to explore the rest of the island was great for us, beware the road system!
The setting for the hotel is very good, a short walk across fort Debussy park ( which is well kept and has many flowers and trees) brings you to the beach, this section is not so busy as the Central Waikiki beaches and is lovely. Central Waikiki is easily walkable. We used a rental car during our stay, and the considerable downside is the $35 per day valet parking - it cost us as much to park as it did to hire the car! This charge was $25 until recently. Our only other disappointment was that the restaurant was "undergoing renovation" and would not be open during our stay- this was not mentioned at any time during the booking process.we understand it issue to reopen on 1st July 2014. That said, the hotel is very pleasant, room was clean and adequately equipped ( we had a kitchenette) , with. Partial ocean view across Debussy Park, we got a little traffic noise from Kalakaua Ave and evening pool noise from a hotel on the other side of the avenue but not disturbingly so. Most noise came from the ancient air conditioning unit in our room. Staff were always helpful, and the complementary beach towels and beach chairs were very useful, the hotel also offers bikes for guest use, there are limited numbers of chairs so go early. Overall , we had a very good holiday here and would certainly go back.
for Everyoneby A verified traveller
Perfect location. Close to shopping, beach, busPosted 14-Jun-2014
Free bike rentals, free beach towel and chair rentals. Expedia on site.
for Everyoneby Wally from Australia
Traditional Hawaiian hotel.Posted 13-Jun-2014
Pros: Friendly, helpful staff, clean rooms, great view, car rental available.
Location: within 10 minutes walk numerous restaurants, shops, marketplace, tourist sites, Waikiki beachfront ready access to bus travel.
The hotel had traditional Hawaiian fixtures. The staff were very friendly and helpful. Hotel rooms were clean, roomy with great view of parks and ocean. The hotel is only 5 minutes walk from many restaurants and amenities. Local bus stops provide timely transport to other centers. It is our intention to return to Oahu in the future and we will be certain to use this hotel again.