Ratings based on 579 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Couplesby A verified traveller from Edmonton,AB, Canada
nice hotel and walk distance to Waikiki beachPosted 28-Aug-2014
Cons: should up grade faster wifi.
Location: walk distance beaches, shopping centres, buses right in front of the hotel.
Room is a little small and my kids slept on sofa bed.Only valet parking cost $35/day
for Everyoneby A verified traveller
Good location, spacious roomsPosted 15-Aug-2014
We spent three nights at this hotel which is centrally located, plentiful of restaurants within walking distance and close to Waikiki beach. We took advantage of the free bikes rental and explored the area. Rooms are big although they look a bit dated, especially the bathroom. Beds are very comfortable and even if we had a room next to the elevator, it was very quiet. Overall, a pleasant stay.
for Everyoneby A verified traveller from CA
Nice stayPosted 7-Aug-2014
Pros: The room has microwave, if you ask. Laundry facilities.
Cons: Maybe, more ventilation in the laundry area?
Location: Walking distance to most stores and Royal Hawaiian Center.
The staff, including housekeeping were great. I find them more accommodating and friendlier than the other more expensive hotel we stayed at in Waikiki. The person (in lost and found) I spoke with on 4-25-14 around 5pm (I wish I remembered her name) was wonderful. The rates are reasonable. The hotel has laundry facilities which I like.
by A verified traveller
Beware - the hotel needs workPosted 2-Aug-2014
Our balcony overlooked a gas station - or room was located next to the laundry and was always moist - not a nice experience.
by A verified traveller from los angeles
Surprised that the hotel rating is 4.4Posted 25-Jul-2014
I normally looked at the hotel rating and reviews before I will book my hotel, and chose this hotel bec. of the ratings. Our dilemna started as soon as we get in the room. We boooked a 2 double queen, it's 4 of us. To my surprised, they gave me 1 queen bed with a sofa. I was not informed before check-in. I was told that when you booked thru expedia, whatever is your request is not guaranteed, bec. It' just a request.and I was told by the receptionist to just let my children sleep in the sofa.But how can you fit in 2 kids (15 y/o and 10 y/o) in a sofa. With a long discussion they finally moved me to another room with 2 queen bed. But, wow, the hall way is so "stinky", smell like mold, you smell it the moment you comes out from the elevator. Same thing inside the room, the bed covers, smell the same thing; but since we are all tired with the flight, we just deal with it all night. But you hate that the moment you will wake up, you can smell that "moldy smell" in your self. I left a note infront of the mirror that morning, so nobody would missed, to please change our sheets and linens, but to my disappointments when we came back that night, the note still infront of the mirror, sheets were not changed at all. Trashed not emptied, too hard to call operator and housekeeping, they don't answer the phone, so I have to go down and tell them my issues.Air coming out from the aircon, smell like mold too. So, disappointed with the stay, will not ever consider coming back to this hotel
for Everyoneby A verified traveller from NZ
Great positioning for the walking tourist.Posted 23-Jul-2014
Pros: It is well-positioned and within walking distance of major shopping areas and restaurants.
Cons: We were misled into attending a hard sell time-share presentation. Please do not allow staff to do this under the guise of being helpful.
Location: Easy walking to Ala Moana Mall and along Kalakaua Road - great shopping. Also easy walking and access to beaches.
Very comfortable bed, room was clean, daily service with clean sheets every 3 days. Good sized room, laundry facilities available at a cheap price. Lovely clean pool and surroundings. Small café onsite.
for Everyoneby A verified traveller from NZ
Central located hotelPosted 15-Jul-2014
Had a stay over in Hawaii at this hotel. It's very clean and comfy. Good size rooms for great price also centrally located to downtown waikiki
for Familiesby A verified traveller
Good family oriented hotelPosted 13-Jul-2014
Pros: Affordable, and conveniently located.
Cons: I did not care for the tile floor in the room. I would suggest some kind of rugs if the floors do not have carpet. The tile is cold at night.
Location: Very close to the beach and a nice park for children.
My family stayed at the Luana for the 4th of July and it was a great experience. We were pleasantly surprised when we were given an upgrade upon check-in. The room was perfect, except it did not have any kind of carpet. It was tile floors and I had never stayed in a hotel room that did not have carpet. I would suggest throw rugs for the tile floor rooms. Other than that, everything else was great. Conveniently located and the valet parking is a plus. The pool looked a little bigger in the picures, but it worked out just fine. My son loved it and did not want to leave! We will definitely be back again!
for Everyoneby Justin from new zealand
Nice hotel stayed for our honeymoonPosted 29-Jun-2014
Large, clean rooms we stayed 3 nights and had a very pleasurable experience. Close to the main strip and beach also has a trolley service that takes you anywhere in the city outside. Would recommend
for Familiesby Wheeler from San Francisco, CA
Great location, close to the beachPosted 23-Jun-2014
Cons: The bed was not comfortable. Found it to be a little hard for our taste. The sofa bed were perfect for the kids and no complaints from them.
Great location on Waikiki. Less than a 10 minutes walk to the beach. They provide beach towels, beach chairs and bike to use for free if you like. Close to many restaurants and shops. Easy access and away from the busy part of the street if you decide to drive. Got a room with partial ocean view and a view of the city and Diamond Head. The room had a lanai, which allowed for extra living space; great for relaxing and having a cold drink while admiring the view. Our room with a kitchenette came with a small fridge, electric cooktop, microwave/oven and supplied with dinnerware and kitchen utensils. This came in handy preparing breakfast and allowed us to save money from eating out all the time. There's also free wi-fi. The hotel has a small pool that's not crowded and area for grilling if you decide to use the BBQ grills to cook up a meal. The hotel staff were friendly. The only drawback is the valet only parking option at $35 per night. At least there were no other charges like a resort fee.