Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Mixed feelings, will recommend with explanation

Posted 20-Oct-2014
Pros: The room was very comfortable, staff were pleasant and helpful
Cons: Yes if a room is reserved the reservation should be honored, The original price should show an honest reflection of price.
Location: Excellent location, lots to do near by
I liked this hotel and staff very nice location and very comfortable but we had two experiences that were unpleasant the first being we reserved and made advance payment for 2 rooms with 2 queen size beds and we arrived, there were no rooms available with 2 queen size beds. The young man at the front desk provided a rollaway at no extra charge, even though this helped it still wasn't what we reserved. The second unpleasant thing was even though we thought we made full payment on Expedia there was and additional $15.00 per night charged to each room for resort fees. I find this a deceitful and a bit offensive since the actual charge was more than advertised and originally charged. I do like the hotel the bed was comfortable and staff were pleasant and helpful. Will I go back, I'm still thinking about that.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rockwood TN

Recent vacation in Paradise!

Posted 18-Oct-2014
Pros: The staff was great.
Cons: Pricing
Location: It is right on the main drag in Waikiki. Close to lots of shops.
We just returned from 8 days in Waikiki. We stayed at the Luana Waikiki. It was great. Very friendly. Close to shops, restaurants and the beach. Can catch the City Bus or ride the Trolley most everywhere. The hotel staff was very good about getting us transportation when we weren't walking. Was able to walk to most places. Woould go back again.
3 out of 5
by A verified traveller from Idaho

Shows some age

Posted 14-Oct-2014
Room was just okay. Small bathroom. Hotel appears to need a remodel. Does not have a bar or full restaurant, just a small breakfast cafe. Situated on a busy street.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ont Canada

Hidden Gem in Waikiki

Posted 14-Oct-2014
Pros: Quite and relaxing
Cons: They offer free shuttle to the mall , would be nice to offer it to other end of Waikiki beach
Location: The Beach is in walking distance , the property is next to fort DeRussey park which is beautiful park . Walking distance to shopping and restaurants .
This is our second stay at the Luana Waikiki . Our stay this time was even better than our last stay . Staff is friendly , helpful . I've stayed at the Hilton Village & Marriot spa in Waikiki and I prefer the Luana . Its quite and small , not as busy as other hotels in the area which we found very nice and relaxing . The hotel offers beach chairs , umbrellas , boogie borders , snorkling equipment , beach towels for use at the beach. The rooms where fully equip with everything you need for your kitchen . We cooked and bbq often . all around awesome stay . Well be back for a 3rd stay .
4 out of 5
Recommended
for Everyone
by A verified traveller from Irvine, CA

Quiet hotel, little trek to the water

Posted 13-Oct-2014
Pros: Fitness room, not too long of a walk from the beach, about 15 minutes tops. Close to a lot of shops and food places.
Cons: The AC needs to be changed to a upgraded and quieter unit.
Firstly when you walk into this hotel you will be pretty amazed at the new renovations of the lobby and front facade as it does not match the surroundings as it is gorgeous. The hotel staff is very friendly and is willing to help you out to their best knowledge. I used the onsite touring booking and it was easy and hassle free. I would recommend just booking the trips when you get to the hotel as you are not saving much money online. The room was very nice looking and it was cleaned very well each day with friendly cleaning staff. The only gripe I have about my stay was that the AC was super loud and the bed is a bit too soft for my liking. The rest of the stay was nice and I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

My experience at the hotel

Posted 11-Oct-2014
Pros: Free WiFi. The balcony with the unit. Good to have a fridge. Close to town. Cafe good ate there a few times. Helpful staff.
Cons: Loud sound of the air conditioning. Lack of microwave for cooking and decent drapes by the balcony window would have made the room darker at night.
Location: Close to town - shops near by to buy food etc.
On the whole it was convenient for town. Good facilities. Free WiFi good. The air conditioning unit was very loud. A pity there were not full curtains as the drape by the balcony did not completely cover the window and the room was very light when you were trying to sleep at night. It would have been good to have a microwave in the unit, as this is why I booked the hotel. I had to eat out all of the time. Silly to have all of the cutlery and crockery when there was only tea and coffee facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Oct-2014
We enjoyed our stay. I suggest the air conditioner be put away from the dinning table. The staff was helpful. We enjoyed James and Terrace the shuttle drivers. They were very friendly and hospitable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel

Posted 30-Sep-2014
Pros: everything
Cons: just the bathroom
Location: everything is within walking distance
all close to amenities no problems whatsoever, we stayed there for 3 nights went on a cruise came back and stayed for another 2 nights
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel with Kitchenette

Posted 30-Sep-2014
Pros: close to all amenities ABC, Whalers, Cheescake Factory, Central Kalakua
Cons: bathrooms could use a bit of a refurbish
Location: everything near by
excellent hotel just on the tip of Kalakua, excellent location rooms are clean and spacious. free internet, wifi and other amenities close by, quick walk to PF Chang's and Cheescake Factory, I would definitely stay here again
4 out of 5
Recommended
for Everyone
by A verified traveller from australia

Nice hotel. Good location. Good service.

Posted 26-Sep-2014
Only complaint is the lifts took forever-very slow-waiting up to 5 min on occasion..