Piscine extérieure, parasols
Vérifier la disponibilité

Samba Vallarta - All Inclusive – Avis

3.5 out of 5
Samba Vallarta - All Inclusive
Av. Costera y Playa S/N, Nuevo Vallarta, NAY

Avis

7,6

Bien

Note de 10 – Excellent, d’après 257 avis sur 879." "
Note de 8 – Bien, d’après 315 avis sur 879." "
Note de 6 – Acceptable, d’après 171 avis sur 879." "
Note de 4 – Médiocre, d’après 83 avis sur 879." "
Note de 2 – Terrible, d’après 53 avis sur 879." "

8,0/10

Propreté

8,8/10

Service et personnel

7,6/10

Commodités

7,2/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Pierre

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Complexe vieux et très désuet. Grosse rénovation serait nécessaire. Nourriture très ordinaire et peu variés. Personnel A-1. Travaille fort et souriant. Seul point positif est le personnel.
Séjour de 1 nuit en décembre 2023
Esmeralda Luna a répondu le 4 janv. 2024
Thank you for choosing Samba Vallarta as your vacation destination, and above all for taking part of your valuable time to share your comments about your stay. We are very sorry and apologize for any shortcomings in our service; Rest assured that we work constantly to always provide the best services. We will take your comments into account to continue working on continuous improvement and give us the opportunity to host you again at Samba Vallarta.

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Propreté, personnel souriant de l'hotel, excellente nourriture, plage, animation.
Séjour de 7 nuits en février 2019
Front Desk Manager a répondu le 5 mars 2019
Thank you for your prefence towards Samba Vallarta. We are happy to hear that you had a wonderful time here at Samba Vallarta and that we complied with your expectations. We hope to see you next year to give you the same service that you deserve.

10/10 – Excellent

babix, saint jean de luz

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hotel et service excellent
c'etait mon quatrieme voyage dans le coin et le samba est le meilleur de nuevo pour moi...
Séjour de 13 nuits en janvier 2018
Front Desk Manager a répondu le 22 févr. 2018
MERCI BEAUCOUP NOUS ESPÉRONS TRÈS BIENTÔT À CETTE MAISON SAMBA VALLARTA

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
petit budget
pas cher , petit hotel desuet nourriture ordinaire

10/10 – Excellent

LULITA01

Points forts : Propreté, service et personnel et confort de la chambre.
SUPER SEJOUR
HOTEL BEAU, TRES PROPRE, GRACE AU PERSONNEL TRES GENTILLE, ATTENTIF ET SYMPA, NOTTAMENT LE SERVICE D'ANNIMATION ET GASTRONOMIE, LE SEJOUR A ETE SUPER!! ACTIVITES POUR ENFANTS, CHAMBRES SPACIEUSES, REPAS VARIE, ACCES DIRECT AU BUS QUI T'AMMENE AU CENTRE.

2/10 – Terrible

Frederic, Beijing, China

Points forts : Propreté, état et installations de l’hébergement
Bonnes installations mais nourriture et cocktails tres mauvais
L'hotel est bien situe au bord de la mer et a une belle piscine. Mais nous avons ete extremement decu par la nourriture et les cocktails. Pour la nourriture, les sauces sont souvents trop salees ou trop sucrees, et les legumes (brocolis, pommes de terre) ne sont pas cuits. Pour les cocktails, les jus utilises ne sont pas naturels et de mauvaise qualite. Le buffet de petit dejeuner est par contre varie et bien.

10/10 – Excellent

Kassandra

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Brandon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Una lugar, que aunque sea pequeño... es muy agradable la estadía. Excelente comida de los restaurantes, tanto como el buffet y los restaurantes especiales.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Monica R

Voyage en famille
They tried to give me a double bed room when I paid for a King room and the AC leaked the third day, phone kept ringing in the room. I’d recommend hiring a translator.
Séjour de 8 nuits en avril 2024

10/10 – Excellent

Cynthia Yvonne

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
All the staff are so wonderful, year after year. Special thanks to Salvador for always making us feel at home and part of the family. This was my 5th stay (2nd for 2024), and I can’t wait to return.
Séjour de 6 nuits en avril 2024
Alan Esparza a répondu le 2 mai 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Excellent

Juan Carlos

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente lugar muy agradable y familiar buena atención y mucha variedad de comida excelente comida y servicio.
Séjour de 4 nuits en avril 2024
Alan Esparza a répondu le 2 mai 2024
Muchas gracias por haber dedicado su valioso tiempo en compartir sus comentarios respecto a su experiencia durante su pasada estancia en Samba Vallarta. Nos da un gusto enorme que haya sido placentera. Agradecemos sus apreciaciones sobre nuestras instalaciones, la amabilidad y servicio ofrecido por nuestro personal. Con mucho gusto nos ponemos a sus órdenes y así nos contacte directamente para sus futuras visitas.

8/10 – Bien

Derrick

Voyage en famille
Points forts : Propreté, service et personnel
Building is very outdated
Séjour de 6 nuits en avril 2024
alan esparza a répondu le 15 avr. 2024
Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We appreciate the comments that allow us to see our areas of opportunity to work on them and improve day by day, always seeking the satisfaction of our distinguished guests.Our facilities are under constant maintenance so they can be functional and comfortable for our guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

8/10 – Bien

Guillermo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es un excelente hotel para familias
Séjour de 4 nuits en avril 2024
alan esparza a répondu le 15 avr. 2024
Thank you very much for visiting us again, it gives us great pleasure to know that your stay was pleasant. We greatly appreciate the good comments you refer to and we are pleased to see that you perceive the improvements and changes we have made for the better comfort and tastes of our customers. We also appreciate every comment that helps us improve.We are at your service to host you again soon, it will be a pleasure!

2/10 – Terrible

Amanda

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The property looked as if it was once well kept but that is not the case anymore. The pictures on the website are deceiving and make the pool amd kids park look bigger than they actually are. The first meal(dinner) was clearly the food recycled from lunch. This was confirmed when many of the same dishes were served at breakfast the next morning. As a result of this my wofe got food poisoning and was ill for two days. When I went to get water for her I was informed that bottles of water were not included with the "all-inclusive" and I was forced to pay for water for my sick wife. We decided to move to a better resort after less than 24 hours. At no point in dealing with the staff was I asked why we were leaving or offered anything resembling an apology. The resort refused any sort of refund despite the fact that we were there for less than 24 hours of a seven night stay. Needless to say do not go to this resort. It is over priced for the terrible quality.
Séjour de 7 nuits en mars 2024
alan esparza a répondu le 15 avr. 2024
We greatly appreciate that you have taken your valuable time to share your experience and we are especially grateful that you provided us with more detail regarding your experience with us through your comments. Thanks to these comments we can identify our areas of opportunity to continue improving every day and achieve the satisfaction of our distinguished guests. It is a motivation for all our associates to know their appreciation of the service provided by them. Every day we strive to provide the best possible service and we apologize for not having offered you the level of quality service that you expected in various aspects of your stay. We hope you will give us the opportunity to host you again and offer you the best service.

8/10 – Bien

Isabela

Séjour de 1 nuit en mars 2024
Alan Esparza a répondu le 18 avr. 2024
Muchas gracias por haber dedicado su valioso tiempo en compartir sus comentarios respecto a su experiencia durante su pasada estancia en Samba Vallarta. Nos da un gusto enorme que haya sido placentera. Agradecemos sus apreciaciones sobre nuestras instalaciones, la amabilidad y servicio ofrecido por nuestro personal. Con mucho gusto nos ponemos a sus órdenes y así nos contacte directamente para sus futuras visitas.

6/10 – Acceptable

Cynthia

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Older property, staff was decent. Very musty on arrival, but turned on A/C and got a bit better. Room very dated and taps all leaked - some things clearly not cleaned between guests. Lights in room left much to be desired. No balcony. Beds were comfortable. Overall it was ok, no great value for the $$ paid to stay but location was good and the grounds are beautiful. Pools good. Worked for what we needed. Def a 2 maybe 2.5 star.
Séjour de 2 nuits en mars 2024
Alan Esparza a répondu le 15 avr. 2024
Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We appreciate the comments that allow us to see our areas of opportunity to work on them and improve day by day, always seeking the satisfaction of our distinguished guests.Our facilities are under constant maintenance so they can be functional and comfortable for our guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

2/10 – Terrible

BERTHA, MORENO VALLYE

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The food es terrible
Séjour de 3 nuits en mars 2024
Alan Esparza a répondu le 22 mars 2024
Thank you very much for sharing your comments about your stay at the Hotel Samba Vallarta. We appreciate both good and critical comments, this helps us identify our areas of opportunity and evaluate our performance seeking continuous improvement to provide you with the excellent service you deserve and guarantee your complete satisfaction.We hope to welcome you again in this your Samba Vallarta home.

4/10 – Médiocre

Giuseppe

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
It was very clean but needs a renovation badly No hit water taps wirn out cant turn off wster without a fight Staff were anazing and the food was good and they kept the place very clean everywhere
Séjour de 3 nuits en mars 2024
Alan Esparza a répondu le 20 mars 2024
Thank you very much for having dedicated part of your valuable time to give your comments about your stay at this home, Samba Vallarta. These comments are very valuable for all our staff, they motivate us to continue offering the best services, as well as allow us to see our areas of opportunity and look for improvements to offer a better experience to our distinguished guests. We are happy to be at your service so that you can contact us directly to provide you with the excellent service that you deserve.

10/10 – Excellent

Nadia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Me gustó mucho es un lugar tranquilo y cómodo
Séjour de 4 nuits en mars 2024
Alan Esparza a répondu le 20 mars 2024
Muchas gracias por haber dedicado su valioso tiempo en compartir sus comentarios respecto a su experiencia durante su pasada estancia en Samba Vallarta. Nos da un gusto enorme que haya sido placentera. Agradecemos sus apreciaciones sobre nuestras instalaciones, la amabilidad y servicio ofrecido por nuestro personal. Con mucho gusto nos ponemos a sus órdenes y así nos contacte directamente para sus futuras visitas.

10/10 – Excellent

Heather, bronx

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent property for my family of 5. The staff are above and beyond. Buffet is always serviceable. Love the pools and beach access.
Séjour de 7 nuits en mars 2024
Alan Esparza a répondu le 20 mars 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Excellent

Jamie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Right on the beach! Great with the kids (9 and 8), very friendly Had a great time!
Séjour de 7 nuits en mars 2024
Alan Esparza a répondu le 20 mars 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Excellent

Adrienne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a wonderful experience!! The Staff is so friendly and accommodating! Property is immaculate! My family and I really enjoyed our stay!! Thank you!! We made the best memories!
Séjour de 5 nuits en mars 2024
Alan Esparza a répondu le 20 mars 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

4/10 – Médiocre

Terry

Our problems began when we arrived at the front desk and learned that our Expedia reservation was not acceptable. The front desk staff were unhelpful and indifferent. Only when we called for the manager did anything get resolved. We found the room and the pool area to be good. The staff were excellent and friendly. The buffet however was bland overheated and overcooked. On one occasion at the food station near the pool our hamburger was raw and had to be returned. The second attempt was also undercooked. Both of us got sick during our stay while taking all precautions. It's hard to determine the cause. The activities at the pool were good and the evening entertainment was okay. Overall we would not recommend the Samba.
Séjour de 8 nuits en janvier 2024
Alan Esparza a répondu le 20 mars 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

10/10 – Excellent

Steven John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is great. Family friendly for children. Activities all day.
Séjour de 6 nuits en février 2024
Alan Esparza a répondu le 20 mars 2024
Hello, thank you very much for your comments and thank you for your visit.

8/10 – Bien

EUGENE

Voyage de couple
Points forts : Propreté, service et personnel
The property is over 40 years old so gardens and greenery is well established and beautiful. There are many different types of birds and also many iguana's on the grounds which I think are really cool. We have used this resort for many years because it is small, the staff is awesome and it is a quiet family oriented option. we love it.
Séjour de 15 nuits en février 2024
Esmeralda Luna a répondu le 28 févr. 2024
Dear Eugene:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 – Excellent

Katelynn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay. Older resort but kept nice and clean. Great place for families as it's a smaller resort and easy to get around.
Séjour de 7 nuits en février 2024
Esmeralda Luna a répondu le 28 févr. 2024
Dear Katelynn:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 – Excellent

Althea

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is fantastic for families with young kids. We have two kids ages 3 and 5 and the pool set up is perfect for kids of these ages (as well there are pools for older ages, I should mention). There is a shallow little kids pool and waterslide as well as a larger, slightly deeper pool and waterslide set up for the older kids. The Kids Club was also excellent with fun crafts and activities for the kids to do. Really, really nice grounds and although we only made it to one nighttime show, it was excellent and family friendly as well. Great, quiet location in Nuevo Vallarta.
Séjour de 3 nuits en février 2024
Esmeralda Luna a répondu le 28 févr. 2024
Dear Althea:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We are happy to remain at your service for your future visits.

8/10 – Bien

jenna rene

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time! The staff were very nice and accommodating. Great access to the beach or lounge by the pool. They had plenty of dining options but we found the buffet to be the best! Salvador and Bruno at the bar were extra friendly and provided great service!
Séjour de 3 nuits en février 2024
Esmeralda Luna a répondu le 28 févr. 2024
Dear Jenna Rene:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We are happy to remain at your service for your future visits.

6/10 – Acceptable

Bradford

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités
Property is old needs work. Food was okay and the staff excellent. Very small resort not crazy busy. Was fun being there with family and grandsons. Would not return. Nothing to do outside of resort.
Séjour de 7 nuits en février 2024
Esmeralda Luna a répondu le 21 févr. 2024
Dear Bradford:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services.

10/10 – Excellent

Nathan

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
We enjoy Samba for it's small size, staff, and location on the beach. The rooms are clean, beds comfortable, and the food is fine.
Séjour de 10 nuits en février 2024
Esmeralda Luna a répondu le 28 févr. 2024
Dear Nathan:Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, friendliness and service. We are happy to remain at your service for your future visits.

10/10 – Excellent

Herman

Voyage en famille
Points forts : Propreté, service et personnel
Good service Helpful staff
Esmeralda Luna a répondu le 21 févr. 2024
Dear Herman:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We hope to see you soon back here at your Samba Vallarta home.

8/10 – Bien

Alyssa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
This was a very family friendly resort. Lots of families with children. The pool was great for adults and children alike, the children's pool had a safe depth for younger kids. Facilities were constantly being cleaned and tidied. Very clean resort. Food was average. It's not fancy which suited us fine. Expect a lot more of traditional Mexican food vs Western food. There were theme nights at the buffet and 2 other restaurants you could book and choose from. Uortunately we did have one restraunt experience where our food was extremely salty, but I'm expecting that was a one off issue as our previous experience was better. Buffet was very busy at peak times but the staff did well at trying to keep up with replenishing food, drinks etc. This resort offers a lot of activities and has evening shows to enjoy. Expect that there will be music playing through the resort through the day so its not the quietest resort but this didn't bother us to much. The property definitely shows it's age and has some things that are falling apart. There are things that are in a bit of disrepair and one of the rooms we had booked had issues with a smell in the bathroom. It's a nice small resort though and easily navigated and isn't a long walk to your room if you forget something which is nice. Overall we enjoyed our stay and felt welcomed and safe at the resort. Location was great for beach activities, and us 30 minutes from the airport by taxi. We would stay again in the future.
Séjour de 7 nuits en février 2024
Esmeralda Luna a répondu le 21 févr. 2024
Dear Alyssa:Thank you very much for taking your valuable time to give your comments about your stay here at Samba Vallarta. These comments are very valuable to all our staff and motivate us to continue offering the best services. We hope to see you soon back here at your Samba Vallarta home.

10/10 – Excellent

Lois Miyeko, Vauxhall

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Samba is an older property, but it has been maintained well inside and outside. Caretakers work hard every day. Lots of sand sweeping, cups and garbage was pick up all the time and the pool workers were very diligent in keeping the pool clean of sand and "floaties". We loved the pool beds! A very happy lady (sad I didn't get name)washed the stairs up to our fourth floor using soap and water and a scrub broom every day! The front desk girls(Karen/Nicole)were very strict with keeping us within the Samba's rules, but always courteous. Carlos, our bellman, was so welcoming and kind! We changed rooms after checking in and he promptly delivered our bags to our new suite. Thanks Carlos! Our servers were amazing and made our meal times enjoyable - Genaro, Salvador, Ivan at the beach. The most spectacular person was Berenice, who ran the Kid's Club! Our 8 year old granddaughter went every day, just because of Bere! They formed a very special bond. She made a special going away gift for Q, which I know she will treasure, always. Thank you so much Berenice! We always found something good to eat at the buffet. Some of our group's favorites were the fresh guacamole, pico, chips, omelet station and the carrot cake! The beef and steak did not measure up (we love Canadian beef) but, we always found good options from a large selection. We look forward to visiting again. Thank you to all who made this a great vacation for our family. Group of 5 adults, one child(8 years old)
Séjour de 7 nuits en février 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Lois Miyeko:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserveAnd we will share the comments with our colleagues who gladly receive your mention.

10/10 – Excellent

Kelsey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very engaging with a verity of entertainment. The facility was very clean. Overall a great experience!!
Séjour de 6 nuits en février 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Kelsey:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

6/10 – Acceptable

Syl

Voyage en famille
Okay
It could have been a better quality stay mainly due to the food quality but was what I was expecting from prior reviews and for the age of this resort...
Séjour de 8 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Syl:Thank you very much for taking your valuable time to share your comments about your last stay at Samba Vallarta. We are very sorry and apologize for any service failures by our staff; Rest assured that we are constantly working on training to always provide the best services with timely information about our services and Consumer Centers. We are very sorry that these failures have depreciated your general perception of the hotel and the service of our staff, which is what characterizes us and has made us one of the favorite places to vacation. We will take your comments into account to continue working on continuous improvement.

4/10 – Médiocre

Claudia

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This resort is mediocre at best for room quality. The food was good. Bar tenders are excellent! Beach is very nice! The room we reserved was supposed to have 2 double beds but when we arrived it had a king bed (which was nice) but then had a twin XL placed into the room which had a mattress that felt like a box spring and was terrible! The pass through door to other room didn’t have a door handle or lock on it so the other room next to us could open their door and been able to walk into ours, when we arrived at the room we asked them about this and they told us no one was staying in that room and not to worry about it but about 3 hours later when we came back to our room after checking out the area there was a deadbolt that was reversed so we would need a key to open it and screws on the door frame so the door wouldn’t open from the our side and there were guests in the other room but nothing saying they had entered our room but a letter was left requesting us to go to the front desk. We went to the front office they didn’t tell us about the door but instead told us that they undercharged us by 84 pesos, approximately 5 dollars and required us to pay it! When we asked about someone going into our room they said oh yeah, we fixed it and that was it. The bathroom was falling apart, the tissue holder frame is metal and when I pulled a tissue out it fell out on my foot! There is no fan in the bathroom so smells are bad! It was noisy from staff carts at all hours!
Séjour de 4 nuits en février 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Claudia:Thank you very much for taking your valuable time to share your comments about your last stay at Samba Vallarta. We are very sorry and apologize for any service failures by our staff; Rest assured that we are constantly working on training to always provide the best services with timely information about our services and Consumer Centers. We are very sorry that these failures have depreciated your general perception of the hotel and the service of our staff, which is what characterizes us and has made us one of the favorite places to vacation. We will take your comments into account to continue working on continuous improvement and we hope you will give us the opportunity to host you again at Samba Vallarta.

8/10 – Bien

Lupita

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Más variedad en comida
Séjour de 4 nuits en février 2024
Esmeralda Luna a répondu le 16 févr. 2024
Estimada Lupita:Agradecemos su visita y el tiempo que se ha tomado para darnos sus comentarios sobre su experincia y nos complace que esta haya sido satisfactoria y así mismo nos haga llegar nuestras areas de oportunidad para seguir mejorando para ustedesEsperamos tenerlo pronto nuevamente en su casa Samba Vallarta

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en février 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Jennifer:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

2/10 – Terrible

Nicolas

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear NicolasThank so much for take your time and give us your score calficatios. Regards

8/10 – Bien

Allison

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Staff was amazing
Séjour de 10 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Allison:Thank you for your 4 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

10/10 – Excellent

Jesus

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente lugar tranquilo y excelente servicio
Séjour de 3 nuits en février 2024
Esmeralda Luna a répondu le 16 févr. 2024
Estimado Jesus:Agradecemos su visita y el tiempo para darnos su calificación y esperamos tenerlo pronto en su casa Samba Vallarta

10/10 – Excellent

Gary

Séjour de 14 nuits en janvier 2024
Alan Esparza a répondu le 20 mars 2024
Thank you very much for having dedicated your valuable time to share your comments regarding your experience during your last stay at Samba Vallarta. We are very pleased that it was pleasant. We appreciate your comments about our facilities, the kindness and service offered by our staff. We will gladly put ourselves at your service so that you can contact us directly for your future visits.

4/10 – Médiocre

David

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear David:Thank you very much for taking your valuable time to share your rating about your last stay at Samba Vallarta. We are very sorry and apologize for any failure in service. Please rest assured that we are constantly working on training to always provide the best services

8/10 – Bien

Deborah

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
It is an old hotel and showing it's age, but it was very clean and comfortable. Staff were constantly cleaning. The grounds, pool and beach were all beautiful. There were plenty of chairs at the pool area and plenty of palapas at the beach. The resort is one of only a few resorts that has palapas at the beach.The staff were very friendly and seemed very happy all the time. We were a party of 4 adults and really enjoyed ourselves. We felt very safe walking the area.
Séjour de 14 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Deborah:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

8/10 – Bien

Dennis

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A smaller older property on the beach.Staff and service was excellent.Food was a good variety for buffets.The restaurants were very good. Internet was good.We had a lot of noise at night from the hotel beside us from their nightclub but it would be fine on the other side.Would stay there again.
Séjour de 14 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Dennis:We appreciate your visit and the time you have taken to give us your comments about your experience and we are pleased that it was satisfactory.We hope to have you again soon at your home Samba Vallarta

10/10 – Excellent

Landen David James, Bonnyville

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Great resort for a family. Kids are 10 and 7, they both enjoyed it as well as us. Resort was quiet and not huge so you aren’t walking miles. Staff is friendly and takes time to get to know you, everything was clean. Food was great, always something for the kids to eat, beach was awesome for swimming and relaxing as well. Coolest thing is the amount of iguanas on the property. So fun to see and watch. Wifi was decent as well. Only cons would be the building is old and outdated but if you can look beyond the appearance this is a great resort for families with lots of kids running around. Also, there wasn’t a whole bunch of activities from the staff like most resorts (volleyball/water polo, etc), but that could have been due to not as many people around the pool at those times when they were supposed to start.
Séjour de 9 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Landen David James:Thank you for your 5 star rating, we really appreciate your support and we hope to have you visit Samba Vallarta again to offer you the service you deserve.And we will share the comments with our colleagues who gladly receive your mention.

8/10 – Bien

GREGORY

Points forts : Propreté, service et personnel
Séjour de 7 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Gregory:We appreciate your visit and the time to give us your rating and we hope to have you soon at your home Samba Vallarta

10/10 – Excellent

Ramon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Buen día Ramón:Agradecemos su visita y el tiempo para darnos su calificación y esperamos tenerlo pronto en su casa Samba Vallarta

10/10 – Excellent

Jennifer Alice

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very much enjoyed this resort. The staff, food, extracurricular options & equipment and rooms were amazing. The resort is on the smaller size which was very nice for getting around and getting familiar with the staff and layout. I’d highly recommend it!
Séjour de 10 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Dear Jennifer Alice:We appreciate your visit and the time you have taken to give us your comments about your experience and we are pleased that it was satisfactory.We hope to have you again soon at your home Samba Vallarta

10/10 – Excellent

Nadia

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La atención del personal es lo mejor que me ha tocado en hoteles todo incluido, me toco que el check-in fue en máximo 5 minutos, llevamos un menor de 5 años de ultima hora al cual no mencionamos en la reserva y no se nos cobró nada en absoluto ni pusieron pretexto alguno, la comida es deliciosa y tienen variedad, la limpieza es buena en las habitaciones lo normal si volvería sin duda y gracias a expedia por la reserva tan fácil y sin engaños, es confiable
Séjour de 3 nuits en janvier 2024
Esmeralda Luna a répondu le 16 févr. 2024
Estimada Nadia:Gracias por su calificación de 5 estrellas, realmente apreciamos su apoyo y esperamos tener su visita nuevamente en Samba Vallarta para ofrecerle el servicio que merece.Y compartiremos los comentarios a nuestros compañeros quienes reciben con gusto su mención