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Reviews of Holiday Inn Express & Suites Schererville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Schererville, an IHG Hotel
1773 Fountain Park Dr, Schererville, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 381 out of 659 reviews" "
Rating 8 - Good. 178 out of 659 reviews" "
Rating 6 - Okay. 54 out of 659 reviews" "
Rating 4 - Poor. 29 out of 659 reviews" "
Rating 2 - Terrible. 17 out of 659 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very helpful. The vents need to be cleaned for sure.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 23, 2024
Thank you for staying with us, Jennice! Thank you for sharing your experience with us! We appreciate your feedback! We hope you will consider us again when you return to the Schererville area! Have a great week!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located in an area close by for our needs
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 22, 2024
Thank you for sharing your experience with us! We appreciate your feedback and hope you will consider staying with us again! We are happy to hear that you enjoyed your stay with us and that our Schererville location was convenient to your travels! Thank you and have a great week!

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 14, 2024
Thank you for staying with us, Misty! We appreciate your feedback and sharing your experience! We hope you will consider us again when you return to the Schererville area! Thank you and have a great weekend!

10/10 Excellent

Sukyia

Liked: Cleanliness, staff & service
The hotel should add that wristbands are required to utilize the pool. Overall a decent experience
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Thank you for staying with us! Thank you for your feedback on the pool wristbands. Unfortunately, we do not offer the wristbands to unregistered guests and only to registered guests equal to the capacity of their room type. We appreciate your patience with our pool monitoring policy. Thank you!

10/10 Excellent

zhe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for family stay
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 21, 2024
Thank you for staying with us! We appreciate your feedback and hope you consider us again! Thank you for taking the time to leave us a review! Until next time, thank you and have a great week!

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the courteous, friendly staff and the amenities (breakfast, nice fitness room, and pool)… wish there was a hot tub as well as a pool! But, overall, loved my stay here!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 15, 2024
Thank you for staying with us! We appreciate your feedback and we hope you will continue to stay with us when you return to the Schererville area! Did you know that we do have King standard rooms with a jetted hot tub? Consider booking one for your next stay! Thank you and have a great weekend!

10/10 Excellent

Sikira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff were very nice and responded quickly. The area was quiet. I enjoyed the pool. And it is near many restaurants and attractions. I did not like that the pancake/waffle make wasn’t available but I did enjoy the other options they had for breakfast. I would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 28, 2024
We have replaced the pancake machine! Thank you for your patience while we waited for it to arrive! We hope you will return to our hotel and try it again! Thank you for recognizing our amazing staff, Sikira! We appreciate guests like you! Thank you and have a great week!

4/10 Poor

Dolores

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was very rude. They did not have people skills. Their mannerism was terrible. This was both shifts. Will not return to this location.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with partner
Very positive staff
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 17, 2024
Thank you for staying with us, Joseph! We appreciate your feedback and hope you will continue to stay with us! Thank you for recognizing our friendly staff and clean hotel! We appreciate your input! Thank you and have a great weekend!

10/10 Excellent

Troy Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and clean
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 15, 2024
Thank you for staying with us, Troy! We appreciate your feedback and hope you continue to stay with us! Thank you for recognizing our friendly staff and clean hotel! We hope you enjoyed your stay and thank you!

10/10 Excellent

Mary, Arlington Heights

Liked: Property conditions & facilities
The staff and the room were great.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 14, 2024
Thank you for staying with us, Mary! We appreciate your feedback and hope you will continue to stay with us! Thank you for recognizing our friendly staff and clean hotel! Thank you and have a great week!

10/10 Excellent

Serena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was 2 blinking light bulbs in the pool area needed replaced. Constant, rapid blinking was very aggravating. Otherwise stay was excellent
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 28, 2024
Thank you for staying with us! Thank you for taking the time to provide us with feedback. We appreciate your feedback as we will use it to improve our pool area. Hope you will come back again! Thank you and have a great week!

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 14, 2024
Thank you for staying with us, James! We appreciate your feedback and hope you will consider us again! Thank you and have a great weekend!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 10, 2024
Thank you for staying with us! We appreciate your feedback, Mark! We hope you will book with us again when you return to the Schererville area! Thank you and have a great weekend!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 10, 2024
Thank you for staying with us! We appreciate your feedback, Jasmine! We hope you will continue to stay with us when you return to the Schererville area! Thank you and have a great week!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 10, 2024
Thank you for staying with us, Vanessa! We hope you enjoyed your stay and were met with a clean, comfortable room and friendly staff! Hope you will stay with us again when you return to the Schererville area! Thank you and have a great weekend!

10/10 Excellent

Carrington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 10, 2024
Thank you, Carrington, for your feedback! We appreciate your staying with us and hope you will continue to book at our Schererville location! Thank you and have a great week!

8/10 Good

Dominique

Liked: Property conditions & facilities
They charged my card a different amount than what they said I had to talk with a manager to fix it a few times ..
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 10, 2024
Thank you for your feedback, Dominique! We will continue to train our staff for proper credit card handling, we apologize for any inconvenience this may have caused. Thank you and have a great week!

10/10 Excellent

Robert, Urbana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us, Robert! We appreciate your feedback and hope you will book with us again! Let us know if you have any questions or concerns! Thank you and enjoy your holiday season!

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People Friendly
Staff helpful and courteous
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us, Herbert! We appreciate your feedback and hope you will book with us again! Thank you and enjoy your holiday season!

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property! Staff was courteous, Knowledgeable, and helpful! Rooms were clean and comfortable! Great value! Breakfast had a wide selection and excellent food!
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us, Audrey! Thank you for providing us with feedback! We are excited to hear that you enjoyed your stay with us and we hope you will book with us again! Thank you and enjoy your holiday season!

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
Thank you for staying with us! We are happy to hear that you enjoyed your stay and were met with a clean, comfortable room. Our friendly staff strives to accommodate our guests' requests and suggestions! We hope you will stay with us again! Thank you and have a great week!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 3, 2023
Thank you, Jennifer, for your feedback! We appreciate your taking the time! Thank you for staying with us and we hope you will continue to stay with us! Thank you and have a great weekend!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 21, 2023
Thank you for staying with us, Christine! We are happy to hear that you enjoyed your stay! Our friendly staff and clean, comfortable rooms are a priority for our guests! We hope you will continue to stay with us when you return to the Schererville, Indiana area! Thank you and have a great week!

10/10 Excellent

Miranda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were softer than some hard hotel beds and I appreciate them being a little softer and more comfortable. I would stay again.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 3, 2023
Thank you for staying with us, Miranda! Glad to hear that you enjoyed your stay and the clean, comfortable room! We hope you will continue to stay with us! Thank you for your feedback and have a great weekend!

10/10 Excellent

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From beginning to end I had an absolutely amazing time! This hotel is worth it!
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 25, 2023
Thank you for staying with us, Tabitha! We appreciate your feedback and we are happy to hear you enjoyed your stay! Let us know if you have any questions or concerns the next time you book with us! Thank you and enjoy your holidays!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Wonderful staff. Breakfast was nice. Clean room. Supplies stocked. Bed comfortable. Took awhile for heat to come up. Parking plentiful.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 25, 2023
Thank you for staying with us, Anonymous! We appreciate your feedback and hope you will continue to stay with us! Thank you for recognizing our friendly staff and cleanliness of our hotel! Thank you and enjoy your holidays!

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was neat and clean and easy to get too. The staff were great and friendly. I highly recommend it.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 25, 2023
Thank you, Robert, for staying with us! We appreciate your feedback! Thank you for recognizing our friendly staff and the cleanliness of our hotel! Thank you for your feedback! We hope you will continue to stay with us! Thank you and enjoy your holidays!

6/10 Okay

Estevan

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us, Estevan! We appreciate your feedback. Let us know if you have any questions or concerns for a chance to improve your stay in the future! Thank you and enjoy your holiday season!

6/10 Okay

James, Crystal Lake

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 30, 2023
Thank you for staying with us, James! We appreciate your feedback and hope you will let us know what we can do to improve our services. Hope you will continue to book with us! Thank you and enjoy your holiday season!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 25, 2023
Thank you for the ten out of ten scoring! Thank you for staying with us, Samuel! We appreciate your taking the time to provide us with feedback! We hope you were met with friendly staff and cleanliness throughout your stay! Hope you will continue to stay with us here in Schererville, Indiana! Thank you and have a great weekend!

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trailer Parking Limited
A good place to sleep for the night. Parking was a bit tight with a trailer.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 9, 2023
Thank you for staying with us! We are happy to hear that you enjoyed your stay! Let us know if you have any questions or concerns during your next stay with us! We appreciate your taking the time to provide us with feedback! Thank you and have a great week!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you for staying with us! We hope you enjoyed your stay! Thank you for providing us with feedback! We appreciate it! Let us know if you have any questions or concerns during your next stay! Take care and have a great week!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you, Erin, for your feedback! We appreciate your taking the time! We hope you have enjoyed your stay and that you were met with friendly service and a clean, comfortable room! Thank you and have a great week!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and very helpful.
Stayed 3 nights in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you, Teresa! Thank you for staying with us! Thank you for recognizing our friendly staff! Let us know if you have any questions or concerns during your next stay when you return to the Schererville, Indiana area! We appreciate you! Have a great week!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for quick trip
I was pleased with my stay. I was in town due to a family medical issue so I didn’t spend much time at the hotel. It was clean and comfortable and the staff was very friendly!
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you, Pamela! We appreciate your taking the time to provide us with feedback! Glad to hear that you were met with friendly staff and a clean room! Sorry to hear of your family, hope you and your family are well! Thank you and have a great week!

10/10 Excellent

Derrick

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 4, 2023
Thank you for staying with us! Hope you were able to enjoy your stay! Glad to hear that you were met with a friendly staff and a clean, comfortable room! Hope you will book with us again! Thank you and have a great week!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
4 out of 5 overall
Lighting on headboard was covered in a thick layer of dust. Bathroom door had obviously been kicked in at sometime and never replaced. Other small details. Service professionals were polite and efficient. Overall look and comfort were above average.
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 8, 2023
Thank you for staying with us, James! We appreciate your taking the time to provide us with your feedback! We consider your suggestions so we can improve our service at our hotel! We hope you will book with us again! Thank you and have a great week!

10/10 Excellent

John

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff was friendly and helpful. I didn't like there was only one elevator for the whole hotel. This caused unnecessary long wait times for the elevator to arrive. We stayed 3 nights at the hotel. The breakfast area was cold on the first 2 days but warmed up nicely on the third. Not sure if the problem had anything to do with HVAC problems.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 21, 2023
Thank you for staying with us! We appreciate your feedback and will continue to make improvements! Hope you will book with us again! Thank you and have a great week!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 7, 2023
Thank you, Brittany, for staying with us! We appreciate your 5-star review! We strive to provide a clean, comfortable room and friendly staff! Hope you will continue to stay with us! Thank you and have a great week!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 7, 2023
Thank you, William! We appreciate your feedback! Glad to hear that your stay was met with a clean, comfortable room and a friendly staff! Hope you will continue to book with us! Thank you and have a great week!

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pretty good, except for being woken up well after midnight by a group of late partygoers who, despite our complaint to the front desk, continued their revelry well into the wee hours. Either build thicker walls to block out the noise or enforce quiet hours after midnight! Upon check in we had to sign a form promising not to make noise at night, but apparently that only applies to us (though we were quiet as a church mouse due to this being a business trip, and out of general concern for others and common sense.) Nothing ruins the next day quite like going from being in a deep sleep to shocked totally awake at 2 am.

10/10 Excellent

Deborah

Stayed 2 nights in Sep 2023
Response from Front Desk on Nov 4, 2023
Thank you for staying with us! We hope you enjoyed your stay and that it was met with a friendly staff and a clean, comfortable room! We hope you will continue to stay with us when you return to the Schererville, Indiana area! Thank you and have a great week!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Plenty of shopping stores and restaurants in the immediate area.
Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 28, 2023
Thank you for providing us with feedback! We appreciate your staying with us and hope you will book with us again! We hope you have a wonderful week! Thank you!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
Thanks for staying with us! We appreciate your feedback! We hope you will continue to book with us here at our Schererville, Indiana location! We greatly appreciate your ten of out ten review! Thank you and have a great week!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
Thanks for staying with us! We appreciate your 5-star review! We hope you will continue to book with us here at our Schererville, Indiana location! We are glad to hear that your stay was successful! Thank you and have a great week!

8/10 Good

Henry

Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for staying with us! We hope you were able to enjoy your stay and it was met with a friendly staff and a clean and comfortable room! We hope you will book with us again at our Schererville, Indiana location! Thank you and have a great week!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We keep coming back.
We have stayed at this hotel several times due to location and consistent quality. Good food nearby, too.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for staying with us! Thank you for the 10 out of 10 reviews! We appreciate your feedback! We hope you will continue to book with us at our Schererville location! Thank you and have a great week!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for staying with us! Thank you for the 10 out of 10 reviews! We appreciate your feedback! We hope you will continue to book with us at our Schererville location! Thank you and have a great week!

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
Thank you for staying with us! Thank you for providing us with feedback! Let us know if we can be of any further assistance during your next visit at our Schererville, Indiana location! We appreciate you! Thank you and have a great week!