Exterior

Reviews of The Ritz-Carlton, Pentagon City

5 out of 5
The Ritz-Carlton, Pentagon City
1250 South Hayes Street, Arlington, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1004 reviews" "
Rating 8 - Good. 166 out of 1004 reviews" "
Rating 6 - Okay. 56 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Vasudha Mallika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a good, uneventful experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Shopping near by
Response from Delia on Mar 25, 2024
Dear Guest,Thank you for staying with us and for taking the time to share your experienced of our services. We hope to welcome you back in the future.Kind Regards,

6/10 Okay

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was slow. Mobil app alerted me that my room was ready 2 hours after we had checked in
Stayed 1 night in Feb 2024
Response from Delia, on Mar 20, 2024
Dear Guest,Thank you for taking the time to share your feedback. I do regret you did not experience the service we are known for. We take every guest feedback very seriously and will get share with the appropriate leadership to get corrected. Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

Nafisa

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that needs improvement is the door ban we hear every time a nearby door closes Otherwise a great place to stay in
Stayed 3 nights in Feb 2024
Response from Delia, on Mar 20, 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities. We will definitely consider your feedback regarding the doors. Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel great staff, It's near the Pentagon and a Metro station to get to DC!
Stayed 2 nights in Jan 2024
Response from Delia, on Mar 20, 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities.Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

Gregg or Krista

Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING!! Huge shout out to the valet gentlemen, all of them are the sweetest souls and were so helpful with everything! The bar stuff also made my friends birthday such a treat. Can’t wait to return!
Stayed 1 night in Dec 2023

8/10 Good

Nadine

Stayed 4 nights in Dec 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited friends in DC just before Christmas. Treated ourselves to staying here. Lovely super clean room, super quiet, will come again and recommend to anyone.
Stayed 1 night in Dec 2023
Response from Delia on Jan 3, 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

10/10 Excellent

Donnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Delia, on Jan 3, 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Delia, on Mar 20, 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities.Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

Callah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendees were kind and helpful. Honestly, was a bit let down with the valet service as we pulled around and they did not acknowledge us or greet us after we sat a bit. It felt a bit awkward, so we ended up parking ourselves in the garage. The overall atmosphere of the hotel was beautifully decorated for the holidays and the area was perfect. Will stay again.
Stayed 1 night in Dec 2023
Response from Delia on Jan 3, 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

10/10 Excellent

Dera

Stayed 4 nights in Nov 2023
Response from Delia, on Jan 3, 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

4/10 Poor

Loki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Delia on Nov 12, 2023
Dear Guests,I regret you have not experienced the service we are known for. Thank you for taking the time to share your feedback with us as it does help us to improved and placed better processed in our operations, please let me know if there is anything I ca do to re-gain to your trust. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Delia on Nov 6, 2023
Dear Guest, Thank you for staying with us, and for taking the time to share your wonderful feedback. I am happy to heard you have enjoy your stay. We hope to see you back on the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this stay was fabulous
Stayed 1 night in Oct 2023
Response from Delia, on Oct 31, 2023
Dear Guest,Thank you for the valuable feedback. I am glad your stayed was wonderful stay our mission is to exceed out guest expectations.We hope to welcome you back in the near future.Kind Regards,Delia,

2/10 Terrible

drew

Stayed 1 night in Oct 2023
Response from Delia on Nov 27, 2023
Dear Guests,I regret you have not experienced the service we are known for. Thank you for taking the time to share your feedback with us as it does help us to improved and placed better processed in our operations, please let me know if there is anything I ca do to re-gain to your trust. Have Wonderful Holidays.,

10/10 Excellent

Bria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Ritz Carlton was amazing! Super clean, super nice, very pleasant staff!
Stayed 2 nights in Oct 2023
Response from Delia on Oct 31, 2023
Dear Guest,Thank you for the valuable feedback. I am glad your stayed was wonderful stay our mission is to exceed out guest expectations.We hope to welcome you back in the near future.Kind Regards,Delia,

10/10 Excellent

Kevin and tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Delia on Oct 22, 2023
Dera Guest,Thank you for choosing to stay with us, and for sharing your experienced while stating with us. I am over joy we have exceeding our guest expectation as it's our highest mission. Thank you for your loyalty we hope to welcome you back in the future.Regards,

10/10 Excellent

Dan, Worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here. Ed, who brought our luggage up, was kind enough to explain how to get to my conference seamlessly, and provided great recommendations. Our room was immaculate, and the amenities left nothing to desire. 5/5
Stayed 1 night in Oct 2023
Response from Delia on Oct 13, 2023
Dear Guest,Thank you for taking the time to share your valuable feedback. It means a lot to us as exceeding our guest expectation it's our mission.Thank you for staying with us we hope to see you back in the future.Kind Regards,

10/10 Excellent

Maria, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very hospitable.
Stayed 2 nights in Oct 2023
Response from Delia, on Oct 9, 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am grateful on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz-Carlton Pentagon City
Nice hotel, the staff is very friendly and courteous. The room was comfortable. Great location right next to the metro station, restaurants and stores, and only minutes away from the pentagon.
Stayed 2 nights in Sep 2023
Response from Delia, on Oct 9, 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am grateful on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

8/10 Good

JACK

Stayed 2 nights in Sep 2023
Response from Delia, on Oct 9, 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I do apologize on your case we have accomplished our mission at 100%. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

8/10 Good

tammy

Stayed 1 night in Sep 2023
Response from Delia on Oct 9, 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I do apologize on your case we have accomplished our mission at 100%. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

10/10 Excellent

Jamilah, Chantilly

Stayed 1 night in Sep 2023
Response from Delia on Oct 9, 2023
Dear Guest,Thank you for taking the time to share your valuable feedback.our Ladies and gentlemen make every effort to exceed our gest expectation. I am very grateful that on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

10/10 Excellent

Mark Clay, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Ritz Carlton. Never disappointing. All thumbs up.
Stayed 2 nights in Aug 2023
Response from Delia on Oct 9, 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am very grateful that on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

6/10 Okay

Keith

Underw
Stayed 1 night in Aug 2023
Response from Delia on Aug 21, 2023
Dear Guest, Thank you for taking the time to share your scores and feedback. I do regret you have not experienced the service we are known for. Please let me know if there is anything I can to make it up to you and re-gain your trust.Kind Regards,Delia,

10/10 Excellent

Tauseef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Delia on Aug 7, 2023
Dear Guest thank you for taking the time to share your wonderful score regarding our services. The ladies and gentlemen make a great effort assuring a memorable experience for our guests and getting wonderful scores such as your makes a worthwhile. Thank you for staying with us we hope to see you back in the near future.Kind Regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!!
Stayed 1 night in Jul 2023
Response from Delia on Aug 6, 2023
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Rooms and bathrooms were large. Hospitality was first rate
Stayed 1 night in Jul 2023
Response from Delia on Aug 6, 2023
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Luved my stay and will be back.
Stayed 2 nights in Jul 2023
Response from Delia on Jul 6, 2023
Dear Guest,Thank you for taking the time to share your feedback. We truly appreciate you choosing to stay with us and your loyalty. We hope to welcome you back in the near future.Kind Regard,

10/10 Excellent

talal, riyadh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great option
Stayed 7 nights in Jun 2023
Response from Delia on Jun 27, 2023
Dear Guest, Thank you for your wonderful feedback. its exceptionally gratifying when we make a positive and memorable experience for our guests.Thank you for choosing to stay with us we hope to see you back in the near future.Sincerely,

8/10 Good

Elaine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So close to the metro and shopping. The paint job in the room was a little sloppy and the toilet needed servicing.
Stayed 1 night in Jun 2023
Response from Delia on Jun 25, 2023
Dear Guest, Thank you so much for choosing to stay with us and for taking the time to share your valuable feedback it means a lot to us as we continue to work to strive excellence on our service delivery. We hope tp see you back in the near future. Kind Regards, Delia

10/10 Excellent

Shinsaku

Stayed 2 nights in Jun 2023
Response from Delia on Aug 6, 2023
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel. I’ve stayed in many hotels in D.C and this is by far the nicest and friendliest place I’ve stayed at!!
Response from Delia on Jun 23, 2023
Thank you for choosing to stay with us. and most importantly for taking the time to share your wonderful feedback. We hope to see you back in the future.Kind Regards,

10/10 Excellent

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Delia on May 24, 2023
Dear Guest, Thank you for taking the time to share your valuable and lovely feedback.Thank you for staying for us and hope to see you back in the near future.Kind Regards, Delia

10/10 Excellent

Frank Q, Monrovia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Delia on May 8, 2023
Thank you for taking the time to share your feedback means a lot to our team, to continue strive great service for our guests.Regards,Delia,

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service
Excellent staff and accommodations
Stayed 1 night in Apr 2023
Response from Delia on Apr 8, 2023
Dear Guest,Thank you for sharing your wonderful score of our services. your feedback means a lot to us, as its motivation for the ladies and gentlemen to continue delivering excellent services to our guests, thank you for staying with us we hope to see you back in the future.Kind Regards,Delia,

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Delia on Apr 5, 2023
Dear Guest,Thank you for talking the time to share your scores of our services this means a lot to the ladies and gentlemen as our mission is to exceed guest expectations. thank you for choosing to stay with us we hope to welcome you back in the near future.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area surrounded by a mall, but you'd never know it if you didn't go out and walking around.
Stayed 2 nights in Mar 2023
Response from Delia on Mar 28, 2023
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,

10/10 Excellent

Sailaja

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property and well done rooms.
Stayed 1 night in Mar 2023
Response from Delia on Mar 28, 2023
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,

10/10 Excellent

MASAHITO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I requested a birthday cake for my children in advance. I was really impressed with the message card I received with the cake. The kids were overjoyed. Your professional hospitality is the best.
Stayed 1 night in Mar 2023
Response from Delia on Mar 28, 2023
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,

10/10 Excellent

Cindy Robins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Delia on Mar 28, 2023
Dear Guest,Thank you for taking the time to share your about regarding our services. it meant a lot to the associates.Thank you for staying with us we hope to see you back in the future.Regards,Delia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
Such a wonderful hotel in the Arlington area. It was very easy to get around from here. Would absolutely recommend!
Stayed 3 nights in Feb 2023
Response from Delia on Feb 26, 2023
Dear GuestFirst and most thank you for taking the time to share your feedback on your experience with us. I am delighted to know you have enjoyed. Thank you for choosing to stay with us we hope to welcome you back in the near future.Sincerely,Delia,

10/10 Excellent

Edgar

Stayed 3 nights in Aug 2022
Response from Delia on Feb 5, 2023
Dear Guest, thank you for choosing to stay with us snd for sharing your score of our services. We hope to see you back in the near future. Kind Regards, Delia

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and friendly check in
Loved the Ritz Carlton . It was my first. The 5 star experience is something I could get use to. The only thing I didn’t like was that the 18th floor there was a free executive club if you paid for the executive club use, which I did . They kept asking what room we stayed in to verify we belonged up there- but they didn’t ask the other guests that. It kinda put a damper on the experience . All the other staff were nice though. Check in was a breeze and so was check out. The location is great because it’s near a mall and also major DC attractions. Parking was easy offsite. You can get 24 hour parking for $20. There are a lot of different types of restaurants. The hotel is in general clean. Some toilets weren’t flushed when we entered and the room was a little outdated but it was still very glamorous.
Stayed 2 nights in Jan 2023
Response from Delia on Feb 5, 2023
Dear GuestThank you for choosing to stay with us and for taking the time to share your valuable feedback. We hope to see you back in the future. Kind Regards, Delia,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2023
Response from Delia on Mar 7, 2023
Thank you for choosing to stay with us and for taking the time to share your feedback.we hope to see you back on your future visits to the Washington DC area. Regards,

2/10 Terrible

Nicholas Allen

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Delia on Mar 7, 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. I regret you did not enjoy your stay. please let me know if there is anything I can do to make it up to you and re-gain your trust. Thank you for your time and hope to heard from you soon. Sincerely,

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022