4/10 Poor
Tiffany
Travelled with family
Apr 29, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have done more researching before booking at this location. I thought booking at a Hilton, they would have had slightly higher standards but I could have stayed in a motel for what we received. I booked the room for 4/26/24 - 4/29/24 with all intentions of being able to take my kids to the pool after our busy day or if we got rained out of our event we had something else to do. Only to find out the pool was out of service.
On 4/27/24 I took my son to get breakfast and was reading their menu on a stand outside of the dining area I barely got to read any of it before a waitress came and told us to come sit down it was included no worries, they got us a cranberry juice and coffee and then my son decided to get a bagel, it was rock hard, he took one bite and said it was disgusting and he couldn't eat it.
Because the woman told us it was included we got up to leave and was chased down to sign a check so it could be billed to our room. I immediately went to the front desk to explain and was told it would be taken off the room bill (not sure yet if it actually was)
We were so upset about the overall experience at this location we checked out on 4/28/24 even though we were booked and paid in full for another day.
The hotel is also right next to the fire station so you will be hearing fire whistles from next door 24/7.
There is also no overhang for smokers, so when it's raining they are smoking right next to the front door where the only overhang is located.
Tiffany
Stayed 3 nights in Apr 2024