Lobby

Reviews of Comfort Suites Dulles Airport

2.5 out of 5
Comfort Suites Dulles Airport
13980 Metrotech Dr, Chantilly, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 381 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

tulia

Disliked: Cleanliness, property conditions & facilities
Too duty and the hotel is an old building.
Stayed 3 nights in Mar 2024
Response from C/S on Mar 26, 2024
Thank you for taking the online survey on your recent stay with us. We shared the feedback with our staff. I loke to aplogize for any inconvenince that accrued while doing your stay. We are working very hard to upgrade our hotel to make our guest more comfortable. We hope that you would give us another change of coming back with us. Again thank you and thank you for your business and look forward to seeing you back.

8/10 Good

Wayne

Travelled with partner
Liked: Amenities
The rooms did not offer ample closet space for hanging tall clothing such as a dress or long coat.
Stayed 2 nights in Mar 2024
Response from C/S on Mar 26, 2024
Thank you for the feedback on your recent stay with us. I aplpogize for the inconvenience of not having enough closet space for tall clothing. Hopefully you will come back to visit us again. Thank you for choosing the Comfort Suites.

8/10 Good

David, Charlottesville

Liked: Cleanliness, staff & service
Good service to the airport.
Stayed 1 night in Mar 2024
Response from C/S on Mar 8, 2024
Thank you for taking the online survey. We value your feedback and shared it with our team regarding the breakfast. We appreciate you and we thank you for your busniess and look forward to seeing you back soon.

4/10 Poor

FNU

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Carpet was dirty and sticky, pillows/ headrest are not comfortable. Limited breakfast items. The property needs renovation.
Stayed 1 night in Feb 2024
Response from S/C on Feb 27, 2024
Thank you for taking the online survey. We value your feedback and shared it with our team. I like to aplogizes for the inconveniences that accured while doing your stay.We are correcting this matter to make our customers more satisticed doing there stay. We hope that you will give us another try. Looking forward to seeing you back.

2/10 Terrible

Hani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from C/S on Feb 27, 2024
Thank you for taking the online survey. We value your feedback and shared it with our team. We appricate your busniess and look forward to seeing you back. Again thank you for staying.

6/10 Okay

Ellen

Disliked: Property conditions & facilities
Hotel has a smell. The heated pool was cold. Great Location.
Stayed 2 nights in Feb 2024
Response from C/S on Feb 17, 2024
Thank you for staying here at Comfort Suites. We value your feedback on your recent stay with us.We shared it with our staff. I like to alpolgoze for the hotel smell and pool being cold. Again our apologizes for the inconvenience. Thank you and hope to see

6/10 Okay

Ellen

The hotel/ experience was ok. The hotel smells a little musty, there may be smoking sections I'm not sure. Breakfast was ok, nothing special Coffee onsite taste like flavored water, there are delicious places to drink coffee within walking distance. Walking distance to nice restaurants. The heated pool is Freezing. My room was outdated and had mildew/ mold on the shower ceiling. They provide shuttle service to Dulles Airport. Safe place to sleep & explore Washington DC.
Stayed 1 night in Feb 2024
Response from C/S on Feb 13, 2024
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. I like to apologize for the musty smell. We also have desnated areas for smoking. Also we alplogize for the mold on the bathroom room ceiling as well as the pool being cold. We have correceted these problems. Hopefully you will come back and visit with us. Again our aplogizes for the inconveince. We aprricate your business and hope to see you back.

6/10 Okay

FNU

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from C/S on Feb 6, 2024
Thank you for taking the online survey. We value your feedback. I would like to apologize for any inconveince that accured while doing your stay. We appricate your business. Thank you for staying.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from C/S on Jan 13, 2024
Thank you for staying here at the Comfort Suites. We appreciate you and also like to thank you for your business. We hope to see you back soon.

8/10 Good

Ahmad

Stayed 3 nights in Dec 2023
Response from C/S on Jan 30, 2024
Thank you for choosing the Comfort Suites. We appricate you.We also like to thank you for your busniess and hope to see you back.

10/10 Excellent

Gwendolyn

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from C/S on Dec 30, 2023
Thank you for taking the online survey. We value you as a royal customer and appricate your business. We look forward to seeing you back.

2/10 Terrible

Soliman

Liked: Staff & service
Disliked: Cleanliness, amenities
They both in the app they have a pool and gym when I get there. There is no pool available. No gym available there is the construction work
Stayed 3 nights in Dec 2023
Response from C/S on Jan 2, 2024
Thank you for taking the online survey. We appricate your business. I apologize for pool not being opening to our guest. The fitness center is avaiable to our guest. Sorry for the inconveince on the pool. Again thank you for staying hope to see you back.

4/10 Poor

Joseph L.

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dated property and not as depicted on the website. Old furniture and uncomfortable bedding in the room. Meager canned breakfast offerings for guests. Less than welcoming front desk staff.
Stayed 1 night in Dec 2023
Response from C/S on Dec 22, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. I like to aplogize for any inconveience's that accured while doing your stay. We are in the prcoess of upgrading our rooms and our breakfast menu. Again thank you we appreciate your business. We hope to see you back.

6/10 Okay

Munsarim

Stayed 2 nights in Dec 2023
Response from C/S on Dec 20, 2023
Thank you for taking the online survey. We appreicate your business and we hope to see you back

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from C/S on Dec 14, 2023
Thank you for choosing the Comfort Suites. We value your feedback We appricate your business and hope to see you back

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from C/S on Jan 2, 2024
Thank you for choosing the Comfort Suites. We also thank you for taking the online survey. We appricate your business and hope to see you back soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old locks
Stayed 3 nights in Dec 2023
Response from C/S on Dec 13, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. I like to apologize for door locks. We are very sorry this happened to you. We have worked to correct the problem and reprogram the lock. Again our apolgizes. Thank you for your business and we appricate you staying with us. Hope to see you back.

8/10 Good

Heachandra

Liked: Cleanliness, amenities
Good place to stay
Stayed 4 nights in Dec 2023
Response from C/S on Dec 9, 2023
Thank you for taking the online survey. We value your feedback and shared it with our team.We appricate your business and hope to see you back.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from C/S on Dec 5, 2023
Thank you for choosing Comfort Suites. We value your feedback and shared it with our staff. We like to thank you for staying with us. Hope to see you back soon

2/10 Terrible

Keesha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First Juan at front desk was pleasant, if it wasn’t for him I would have booked. However, room another story. Holes in walls, & patched up, still showing holes. door latch unsecured, phone did not work, reported the night after booking room. Was told no more phone’s available by another young lady. House keeper the next day I asked for extra towels since I was staying more than one day. She still entered my room after I told her I didn’t need her to come. Last day of stay, housekeeping came in my door before 10am & and I had do not disturb sign on door. Called downstairs to front desk on my cell phone since there was no phone to use in room. Front desk apologized and said I was the 3rd person that called about housekeeping. Very unprofessional and didn’t feel safe. Breakfast was processed eggs, and sausage not cooked fully. Not very appealing nor Employee over breakfast was housekeeper, that said she doesn’t speak English. Coffee seemed to be okay. Not sure about filters clean on Juice dispenser, didn’t trust it.
Stayed 3 nights in Nov 2023
Response from C/S on Dec 5, 2023
I like to apolgizes for any inconveinces that acrrued while doing your stay. I see you had some concerns regarding your room and breakfast along with room attendeds.I'm sorry this happened to you. My deepiest aplogizes.Please reach out to us so that we can correct this matter. The number we had on file seems to be a unworkable number. We like to make this right. Again our apologies and hope to hear from you soon.

8/10 Good

Andrew

Disliked: Cleanliness, property conditions & facilities
When i went to check in they did NOT have my reservation. The lady working the front desk worked hard to get me a room.
Stayed 2 nights in Nov 2023
Response from C/S on Nov 12, 2023
Thank you for the feedback regarding your stay. Thank you for recognizing the lady who help with your room.We appricate your business and hope to see you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from C/C on Nov 12, 2023
Thank you for your feedback. Hope to see you back again soon.

8/10 Good

Elizabeth

Stayed 1 night in Nov 2023
Response from C/S on Nov 30, 2023
Thank you for choosing the Comfort Suites. We value your feedback. Hope to see you back again

10/10 Excellent

Juan, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay no issues.
Stayed 3 nights in Sep 2023
Response from C/S on Nov 10, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. Again thank you for staying with us

10/10 Excellent

Alen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfec
Stayed 1 night in Nov 2023
Response from C/S on Nov 10, 2023
Thank you for taking the online survey. We appricate you staying along with your business. Again thank you and hope to see you back soon

8/10 Good

EILEEN

Travelled with family
Liked: Staff & service, amenities
Parking was easy. Receptionist was pleasant and friendly. Carpet was filthy
Stayed 1 night in Oct 2023
Response from C/S on Oct 28, 2023
Thank you for your feedback on your recent reservation. We value your feedback and shared it with our team.Thank you for your business and hope to see you back.

8/10 Good

Daniel

Liked: Property conditions & facilities
Nice place for the $. Convenient. Breakfast so-so
Stayed 1 night in Oct 2023
Response from C/S on Oct 24, 2023
Thank you for your feedback on your recent stay here at the Comfort Suites. We have shared your feedback with our staff. Again thank you and we appricate your business and hope to see you back soon.

8/10 Good

Nanette, Gladwyne

Liked: Cleanliness, staff & service, amenities
I like the location to Dulles Airport. The staff at the front desks was friendly and helpful. The lock on the door to my room(310) was difficult to open. Also there was a small amount of black mold on the shower wall.
Stayed 2 nights in Oct 2023
Response from C/S on Oct 20, 2023
Thank you for the feedback on your recent stay at the Comfort Suites. We value your feedback and shared it with our team. I like to apologize for the inconvenience regarding your room. Please accept our apologize and hope that we can make this up to you. Please reach out to our GSM. We appricate your business and hope to see you back.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It's was close to everything
Stayed 2 nights in Oct 2023
Response from C/S on Oct 19, 2023
Thank you for choosing the Comfort Suites. We appricate your business and hope to see you soon

8/10 Good

Jenny

Stayed 2 nights in Oct 2023
Response from C/S on Nov 4, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. We appricate your business and hope to see you back

6/10 Okay

Raymond

Travelled with partner
TV not working properly, out dated
Stayed 1 night in Oct 2023
Response from C/S on Oct 17, 2023
Thank you for the feedback on your recent stay with us.I would like to apologize for your t.v. not working. I hope that we were able to fix that for you before your check out.Hope to see you back.

4/10 Poor

Ali

Disliked: Cleanliness, property conditions & facilities, room comfort
I didnt like it it smells so bad and stink I didnt expect it to be honest it will be my last time being in this hotle my son who has asthma didnt feel well fron the smells.
Stayed 2 nights in Oct 2023
Response from C/S on Oct 19, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff.I would like to apologize for the inconvenience with bad smell to your room and your son got sick due to smell.I'm truly sorry the front desk was not inform with that information. I hope your son is feeling better. We would like to offer you some assistance as I stated in the first apology letter. Please reach out to GSM. We would like to follow up with you. Again our apologies and hope to hear from you soon.

2/10 Terrible

Ravi Kiran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They kept almost finished toilet paper roll and no additional rolls. No trash bin in the bathroom. I would give 0 for these 2 points. There was a leakage of drain or don’t know what it was but all the read was wet and smells like dead fish.
Stayed 2 nights in Sep 2023
Response from C/S on Oct 10, 2023
Thank you for choosing Comfort Suites. We value your feedback and shared it with our staff. I like to apologize for any inconveniences that accrued while doing your stay.We appricate your business and hope to see you back

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Some repairs were taking place in the dining area and the parking lot was in bad shape. Needs repairing. Also, the folks from the restaurant next door are taking up lots of the parking area on Friday night.
Stayed 3 nights in Oct 2023
Response from C/S on Oct 10, 2023
Thank you for choosing Comfort Suites. We value your feedback and shared it with our staff. I like to apologize for any inconveniences that accrued while doing your stay.We appricate your business and hope to see you back

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from C/S on Oct 10, 2023
Thank you for choosing Comfort Suites. We appricate your feedback and shared it with our team.Again thank you for staying

8/10 Good

Scott Allen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty in the room, poor housekeeping. Boogers on the wall, dirty worn carpet, couch oh who knows what is on that. Very poor upkeep and cleaning.
Stayed 1 night in Oct 2023
Response from C/S on Oct 10, 2023
Thank you for choosing Comfort Suites. We value your feedback and shared it with our staff. I like to apologize for any inconveniences that accrued while doing your stay. Again our apologies. Thank you for staying

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All goog
Stayed 3 nights in Sep 2023
Response from C/S on Oct 10, 2023
Thank you for the feedback and your stay with the Comfort Suites. We value you as a customer and hope to see you back again

4/10 Poor

Rachelle

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool is often not functioning or staffed. The air conditioning did not work in the room. We were switched and it was still very hot in the second room.
Stayed 1 night in Sep 2023
Response from C/S on Oct 28, 2023
Thank you for choosing the Comfort Suites. I like to apologize for any inconveniences that accrued while doing your stay. We appreciate your business and hope to see you back.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff and easy access to other facilities in a mall-like setting.
Stayed 1 night in Sep 2023
Response from C/S on Sep 21, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. Thank you and we appricate your business and hope to see you back.

8/10 Good

Manideep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went really well but there was some bad smell in the bathroom which made us rewlly uncomfortable. Or else it was a great stay.
Stayed 1 night in Sep 2023
Response from C/S on Sep 19, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. I like to apologize for any inconveniences that accrued while doing your stay. Thank you for your business and we hope to see you back

10/10 Excellent

Valonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from C/S on Sep 14, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. We appreciate your business and again thank you for staying

6/10 Okay

Maximino

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Our AC is not cooling enough during our visit.
Stayed 2 nights in Sep 2023
Response from C/S on Sep 13, 2023
Thank you for the feedback on your recent stay here at the Comfort Suites. We value your information and suggestions and shared it with our team. I like to apologize for any inconveniences that accrued while doing your stay.

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from C/S on Sep 13, 2023
Thank you for the feedback on your recent stay here at the Comfort Suites. We value your information and suggestions and shared it with our team. We appreciate your business and hope to see you back again

6/10 Okay

Damion

Travelled with family and small children
The breakfast
Stayed 2 nights in Aug 2023
Response from C/S on Aug 31, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. We appricate your business and hope to see you back

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from C/S on Aug 30, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our staff. We appreciate your business and hope to see you back.Thank you for staying

8/10 Good

Jonathon D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for great service.
Stayed 2 nights in Aug 2023
Response from C/S on Aug 24, 2023
Thank you for the feedback on your recent stay with us.We value your feedback and shared it with our team.Thank you and we appreciate your business and hope to see you back soon

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No windows
Is IMPOSSIBLE to open the window in the room, no fresh air in the room. The breakfast was terrible. NO FRESH fruit or yogurt or oat for porridge. Only "high processed food"
Stayed 3 nights in Aug 2023
Response from Charles on Aug 14, 2023
Thank you for your review, I will be passing on notes to our "get it right team" to make adjustments to improve the guest experience. we hope you stay with us again in the near future.

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Average experience
Room was average. Old furniture, mattress, bed sheets and pillowcases. Bathroom did not have an exhaust fan. Sheets and pillow cases even though we’re clean, did not look it.
Stayed 3 nights in Aug 2023
Response from C/S on Aug 10, 2023
Thank you for choosing the Comfort Suites. We value your feedback and shared it with our team. I like to apologize for any inconveniences that accrued while doing your stay. Please contact management so that we can this make it right for you. Again thank you and thank you for your business. We hope to see you back

4/10 Poor

Tara

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from C/S on Aug 10, 2023
Thank you for your feedback on your recent stay. I like to apologize for any inconveniences that accrued while doing your stay. Again thank you and we appreciate your business and hope to see you back

4/10 Poor

Amro

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean the AC not cooling
Response from C/S on Aug 1, 2023
Thank you for choosing the Comfort Suites. We value your feedback and have shared your information with our team.We appricate your business and hope to see you back