Exterior

Reviews of Hotel Residenz Pforzheim

3 out of 5
Hotel Residenz Pforzheim
Stuttgarter Str. 55, Pforzheim, BW

Reviews

8.0

Very good

Rating 10 - Excellent. 134 out of 499 reviews" "
Rating 8 - Good. 239 out of 499 reviews" "
Rating 6 - Okay. 92 out of 499 reviews" "
Rating 4 - Poor. 22 out of 499 reviews" "
Rating 2 - Terrible. 12 out of 499 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mirco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good stay.
Generally a great stay but had a problem with the shower in the morning, which when i reported it, they just said ok, thank you. Anyway I did without the shower.
Stayed 1 night in Oct 2023
Response from Hotel Residenz on Oct 31, 2023
Dear Mirco,thank you very much for your feedback. We're sorry that there was something wrong with the shower and even more so that we didn't respond properly when you let us know. This does not meet our standards and we will train our employees better. Please accept our sincer apology and thank you for your understanding.Best regards

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel.
A nice room with a balcony that had everything one needed for an overnight stay.
Stayed 1 night in Oct 2023
Response from Hotel Residenz on Oct 31, 2023
Dear Philip,thank you very much for the great feedback!Best regards

8/10 Good

Michael, Unionville

Travelled with partner
Liked: Staff & service, property conditions & facilities
Unfortunately there is no room service. If you stay for several days that's very inconvinient
Stayed 5 nights in Sep 2023
Response from Hotel Residenz on Oct 6, 2023
Dear Michael,thank you very much for your feedback.We no longer automatically clean the rooms every day. However, you can request cleaning at reception free of charge at any time. This is also signposted in the hotel.Best regards

10/10 Excellent

Irene

Stayed 1 night in Aug 2023
Response from Hotel Residenz on Oct 6, 2023
Liebe Irene,vielen Dank für das tolle Feedback!Herzliche Grüße aus Pforzheim

8/10 Good

Kevin

Stayed 1 night in Aug 2023
Response from Hotel Residenz on Oct 6, 2023
Lieber Kevin,vielen Dank für das nette Feedback.Herzliche Grüße

10/10 Excellent

Sybille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the conveniences I needed
Stayed 2 nights in Jan 2023
Response from Hotel Residenz on Jan 24, 2023
Dear Sybille,thank you very much for your great Feedback!Best regards

10/10 Excellent

Michael, Unionville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Residenz on Dec 22, 2022
Lieber Michael,vielen Dank für das schöne Feedback!Herzliche Grüße aus Pforzheim

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a very helpful and friendly staff, this is a very comfortable hotel. I also appreciate the ability to use their laundry facilities while traveling.
Stayed 1 night in Oct 2022
Response from Hotel Residenz on Nov 3, 2022
Dear Catherine,thank you very much for the great feedback!Best regards

10/10 Excellent

vito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was weary good
Stayed 1 night in Sep 2022
Response from Hotel Residenz on Oct 25, 2022
Dear Vito,thank you very much for your kind feedback.Best regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Just perfect....
Great hotel with lift access to all floors including top floor breakfast room that had a great selection for all tastes. Convenient location and walking ng distance to restaurants and shops nearby. Thank you for a comfortable nights stay.
Stayed 1 night in Jul 2022
Response from Hotel Residenz on Jul 7, 2022
Dear David, thank you very much for your great feedback! We hope we may welcome you again, soon. Kind regards

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pete’s
Hotel was very good. Very clean and convenient for our trip. Some noise from outside during the night but didn’t spoil our trip Breakfast was good too
Stayed 1 night in Jun 2022
Response from Hotel Residenz on Jun 14, 2022
Dear Peter, thank you very much for your great feedback! We would be happy to welcome you again soon! Best regards

10/10 Excellent

vito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2021
Response from Hotel Residenz on Sep 28, 2021
Dear Vito, thank you very much for your great feedback! Best regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Parking is not Free!
I have 2 negatives from my stay: 1, The road the outside the hotel is used as a drag strip at night. 2, Parking is NOT FREE, I was charged 8€. When I queried the charge they said the free parking is only on the street outside!
Stayed 1 night in Oct 2020
Response from R.Rascher on Oct 30, 2020
Dear Guest, We are very sorry that you did not enjoy your stay with us. Unfortunately the streets are public so this is already being closely monitored from the city. In front of the hotel there are some free parking spaces on the street. if none are free, you can use the underground car park for a fee of 8€ If you come to us again you get a upgate to our DEL rooms. These are the quietest We hope to welcome you again

10/10 Excellent

Verified traveller

Very kind staff. Clean rooms
Stayed 4 nights in Aug 2020
Response from Hotel Residenz on Aug 11, 2020
Dear Guest, thank you for your great feedback. We hope to welcome you again, soon. Kind regards

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Hotel Residenz on Oct 2, 2019
Lieber Bogdan, vielen Dank für das tolle Feedback! Herzliche Grüße aus Pforzheim

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and nicer place with friendly staff. Getting in and out of garage and having to use coins and pull strings was not convenient to say the least
Stayed 4 nights in Aug 2019
Response from Hotel Residenz on Sep 3, 2019
Dear Bruce, thank you very much for your feedback. Kind regards

8/10 Good

CaptainK, Chertsey

Liked: Cleanliness, staff & service, property conditions & facilities
I had a deluxe room although very small it was quiet and comfortable. On the not so good side if you required service at the bar in the early evening there was only one person on the desk and the bar and rightly check in got priority, so two nights after 20+ minute waits we abandoned and went to the Italian restaurant next door who were only too happy to provide said beers.
Stayed 5 nights in Jul 2019
Response from Hotel Residenz on Jul 29, 2019
Dear CaptainK, thank you very much for your feedback. Ususally we have minimum two people manning bar and reception desk so will check why this was not the case during your stay. We are sorry for the inconvenience! Yours sincerely

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Hotel Residenz on Jul 4, 2019
Lieber Paul, vielen Dank für das tolle Feedback, über das wir uns sehr freuen. Sonnige Grüße aus Pforzheim

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Residenz on Jun 26, 2019
Lieber Gast, vielen Dank für Ihr Feedback. Sonnige Grüße aus Pforzheim

10/10 Excellent

maeve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very good excellent hotel
Stayed 1 night in May 2019
Response from Hotel Residenz on Jun 6, 2019
Dear Maeve, thank you very much for your lovely feedback! Kind regards

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Hotel Residenz on May 23, 2019
Lieber Gast, vielen Dank für das schöne Feedback. Herzliche Grüße aus Pforzheim

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located conveniently in the commercial western area of Pforzheim. Windows are not soundproof, you can hear the traffic from the crossing in front of the Hotel.
Stayed 1 night in Apr 2019
Response from Hotel Residenz on May 2, 2019
Dear Guest, thank you for your feedback. With best regards

2/10 Terrible

Verified traveller

Disliked: Staff & service
Probably my worst hotel experience in Germany
The hotel location is good. I booked for a superior twin room, which from the description it should come with a balcony. However, for some reason I got a room right in front of the elevator door and without a balcony. The WiFi speed was terribly slow. The breakfast is on the 6th floor and I had to find it out in the next morning when I went ask at the reception desk. The last and the worst, when I was in the bathroom in the second morning, some guy knocked the door and cam into my room directly saying "room service". I had to shout at him that I did not order any room service to make him leave. I hope no one will experience the same as I did ever again!!!
Stayed 1 night in Mar 2019
Response from Hotel Residenz on May 3, 2019
Dear Guest, thank you very much for your feedback. We are very sorry to hear that you did not enjoy your stay with us. First of all we apologize that you were given a room without balcony. Since the feedback is anonymous we can not check why exactely this has happend. There was probably a mistake with the room allocation. Our receptionists also usually explain the location of the breakfast room on the 6th floor during check in. We are sorry if this was not done.This shows us that some of our front office team members still need more training. Our front office manager will make sure that they receive it in order to prevent negative experiences like yours in the future. As for entering a guest room we have a policy of knocking at least two times and saying housekeeping or room service loud and clear before entering the room. Everbody knows this and normally it is working very well. Therefore we are very disapointed that someone entered your room directly after knocking. We apologize and our housekeeping manager will make sure to intensify the training of his team members as well. We would be happy if you would visit us again and give us the chance to revise this negative impression. Yours sincerely

10/10 Excellent

Sybille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much improved
So much better experience than 3 weeks ago. Thank you.
Stayed 1 night in Mar 2019
Response from Hotel Residenz on Apr 3, 2019
Dear Sybille, thank you very much for your feedback! We are very happy that this time you had a great experience in our hotel and we hope to welcome you again, soon. Yours sincerely

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Hotel Residenz on Feb 18, 2019
Dear Michael, thank you very much for your nice feedback! Best regards from Pforzheim

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent motorway stop.
Excellent motorway stop. Fuel and food very near. Was surprised to be charged €8 for use of garage as we weren’t charged on our prior visit 2 weeks before. Park on the road!
Stayed 1 night in Jan 2019
Response from Hotel Residenz on Feb 18, 2019
Dear Peter, thank you very much for your feedback! We would be happy to welcome you again, soon. Yours sincerely

10/10 Excellent

Verified traveller

Very conveniently located near Autobahn junction. The hotel was modern, fresh and clean. The room and bathroom were a good size and very comfortable. Reception staff very helpful. Easy parking adjacent to hotel or in hotel underground car park. Excellent restaurant on site with good food, good service and reasonable prices. Would certainly stay again. Would have liked tea and coffee making facility in the room.
Stayed 1 night in Nov 2018
Response from Hotel Residenz on Dec 4, 2018
Dear guest, thank you for your Review, we are happy, that you liked your stay with us and hope to see you again. Kind regards

8/10 Good

Chris, Toronto

Liked: Cleanliness, staff & service
Just off the main road easy to access close to downtown
Stayed 1 night in Nov 2018
Response from Hotel Residenz on Nov 22, 2018
Dear Chris, thank you very much for your feedback!

8/10 Good

Chris, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice could use A few upgrades restaurants kind of unusual not really attached to the hotel.
Stayed 2 nights in Nov 2018
Response from Silke Krüger on Nov 7, 2018
Dear Chris, thank you very much for your feedback. We are renovating our rooms at the moment so next spring most of them will be upgraded :-) Best regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Hotel Residenz on Oct 25, 2018
Dear Guest, thank you for your feedback.

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Decent place
Room was fine - could have used some updated with regard to the decor and 2 pillows only per queen size bed - really? Staff was helpful and nice. Didn't eat so can't comment on food.
Stayed 2 nights in Oct 2018
Response from Hotel Residenz on Oct 16, 2018
Dear Christine, thank you for your feedback. We are just renovating our rooms so the decor will be updatet, soon. Best regards

8/10 Good

Sarah

Good value when on budget.
Very close to the motorway. Secure underground parking (€8 per day). Shops and fast food places nearby. Friendly staff. Good size room with balcony. Clean. Equivalent of a premier inn.
Stayed 1 night in Sep 2018
Response from Hotel Residenz on Oct 4, 2018
Dear Sarah, thank you very much for your feedback. Best regards Hotel Residenz

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meets all the requirements for a stopover
Excellent service and cleanliness. Very handy for motorway access. Road outside the hotel was busy and noisy. Italian restaurant next door was also very handy. Would recommend for a one night stopover.
Stayed 1 night in Sep 2018
Response from Hotel Residenz on Oct 4, 2018
Dear Kevin, thank you very much for your nice feedback. Yours sincerely

10/10 Excellent

Chris, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to motorway exit
A modern pleasant hotel with an adjacent restaurant, close to motorway exit makes this an ideal overnight stop-off on way to Austria and Dolomites. Centre of Pforzheim is a couple of miles down the road. Useful underground car park too. Excellent breakfast on top floor gives a pleasant vista. We will use this hotel again!
Stayed 1 night in Jul 2018
Response from Hotel Residenz on Sep 6, 2018
Dear guest, thank you very much for your nice feedback. We will be happy to welcome you again!

8/10 Good

Sybille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Good stay; polite and helpful staff; clean; noisy thou from the restaurant; worse thou traffic noise. Sketchy internet. Overall satisfied guest 😊
Stayed 2 nights in Jun 2018
Response from Hotel Residenz on Jun 19, 2018
Dear guest, thank you for your review. We're happy you enjoyed your stay with us. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to short term stay parking is a problem at busy times
Stayed 2 nights in May 2018
Response from Hotel Residenz on May 30, 2018
Dear Guest, thank you very much for your kind feedback. Yours sincerely Hotel Residenz

6/10 Okay

Ross

Liked: Cleanliness, staff & service
Good value for the area
The hotel was clean and there were plenty of clean towels. The staff were friendly and helpful. Being near a bus stop with a frequent service into town was useful. The sound insulation to the corridors was not as good as it could be, and the curtains do not close sufficiently to block out all light from outside.
Stayed 1 night in Jan 2018
Response from Hotel Residenz on Feb 22, 2018
Dear Guest, thank you very much for your feedback. We are renovating our rooms at the moment and we will get new curtains as well which will be able to block all the light. We would be happy to welcome you again, soon. Your Hotel Residenz Team

8/10 Good

Sybille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodations for an unexpected trip
Some change in travel plans landed us, after all, a good accommodation at your hotel.
Stayed 2 nights in Aug 2017
Response from Residenz on Sep 7, 2017
Dear guest, thank you very much for your nice feedback your hotel Residenz team

8/10 Good

James, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town, close to all amenities.
It was an unexpected pleasant stay. I enjoyed all the facilities, very nice breakfast too. Hotel staff very helpful.

6/10 Okay

Wu Yuk Ling

Disliked: Staff & service, property conditions & facilities
Good business hotel
It is quite a good location for business trip, a bit away from the train station but situated in the middle of companies. However, I think they should include free wi-fi for mostly business visitors there.

8/10 Good

Richard, Deerfield Beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Residenz- Pfortzheim Review
I enjoyed the kind and professional staff at Hotel Residenz Pforzheim. The morning buffet was an excellent value at 9 euros. I spent my week visiting my son. The staff was able to get me a minicab back to the airport. I've been in financier properties, but I never dealt with a friendlier more professional staff.

8/10 Good

Ves, New York, NY

Liked: Cleanliness, staff & service, room comfort
Comfortable hotel, helpful and professional staff
Decent hotel for budget travelers, situated just off a busy road junction. Spacious, clean room with large and really comfy beds, nice balcony and very clean bathroom. Restaurants, McDonald, Subway, KFC are nearby. A great stay and we would recommend this hotel.

8/10 Good

Iowa traveller, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Autobahn
Very nice hotel with excellent staff. Easy on off autobahn and safe parking garage. Breakfast was also very good. I paid extra for Bfast but it was reasonably priced.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Julie, Nottingham. UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to motorway.
Perfect for overnight stay enroute to Austria. Good value for money.

6/10 Okay

Tim, Westhumble

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for an overnight stopover
Just a stopover on the way back from Croatia to the UK. Easy to check in, clean and functional, no air conditioning meant that we had to leave the window open as it was summer but being on a main road meant that it was pretty noisy.
Response from Residenz on Sep 2, 2015
Dear Guest, thank you for your comment. We also offer rooms with A/C, our deluxe rooms. Those might be more comfortable during summer. Your Hotel Residenz Team

8/10 Good

Douglas, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to town centre.
Difficult to find from directions given. Hotel staff very helpful and secure garage a bonus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Steve, Los Angeles, CA

Liked: Cleanliness
just one night
it was okay, basic things you need were there, but no free wi-fi, and breakfast was 9 Euros. Also parking would have been paid for. But there was parking in the street.

8/10 Good

Chris, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, easy parking
The hotel was great