Sauna, spa tub, body treatments, aromatherapy, body scrubs, facials

Reviews of Maison Messmer - ein Mitglied der Hommage Luxury Hotels Collection

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 395 out of 626 reviews" "
Rating 8 - Good. 171 out of 626 reviews" "
Rating 6 - Okay. 38 out of 626 reviews" "
Rating 4 - Poor. 14 out of 626 reviews" "
Rating 2 - Terrible. 8 out of 626 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel by the famous casino. The quality and variety of dinner options was most excellent. The hotel staff accommodated our request for spa services. We enjoyed a walk around town and the Christmas market was delightful. Would highly recommend this hotel to friends and family.
Stayed 1 night in Nov 2023
Response from Hommage Hotel Maison Messmer on Dec 31, 2023
Dear Guest,thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our lovely hotel near the famous casino.It's wonderful to know that you found the quality and variety of dinner options to be excellent and that our staff accommodated your request for spa services. We're delighted that you were able to explore the town, especially during the festive season with the delightful Christmas market.Your recommendation means a lot to us, and we would be honored to welcome your friends and family in the future. Should your travels bring you back to the area, we look forward to hosting you again.Warm regards,Benedikt JadzenskiGuest Relations

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Baden Baden, great service.
Great location, rooms clean but slightly dated. Parking expensive and slow but overall would come back agian.
Stayed 2 nights in Dec 2023
Response from Hommage Hotel Maison Messmer on Dec 31, 2023
Dear Guest,Thank you for your feedback. We're glad you appreciated our great location and found the rooms clean, although we note your observation about them being slightly dated. We appreciate your input on the parking, and we'll review this aspect to enhance the overall experience. We're pleased to hear that, despite these considerations, you would consider coming back. We look forward to welcoming you again in the future.Best regards,Benedikt JadzenskiGuest Relation

10/10 Excellent

joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Maison Messmer on Dec 26, 2023
Dear guest,your review is very much appreciated and we thank you so much for your rating. Your high score is the greatest gift to us as a team, since it takes many hands to create an experience.We look forward to your return, hopefully soon.Yours most sincerelyNatalie StrasserFront Office Managerin

4/10 Poor

Trevor

Travelled with partner
Disliked: Staff & service, amenities
A three-star hotel charging five-star prices. Even a request for a bottle of still water to be sent to the room was greeted with resistance. The front desk staff were consistently rude and did not follow through on promises.
Stayed 1 night in Nov 2023
Response from Maison Messmer on Dec 5, 2023
Dear guest,Thank you for your rating. We apologize for the negative experience you had during your stay at our hotel. It is disheartening to hear that our service did not meet your expectations and that you encountered issues with the front desk staff.We strive to provide a high level of customer service. We apologize for any rudeness displayed by our staff. This is certainly not the level of service we would like to provide, and we will address these concerns with our team.We constantly evaluate our rates to remain competitive in the market, but it appears that you feel they did not align with the overall experience you had.We appreciate your feedback and would like to assure you that we take it seriously. Your comments will be shared with our management team for further review and action. We hope that you will give us another opportunity to provide you with a better experience in the future.Kind regardsNatalie StrasserFront Office Managerin

10/10 Excellent

Christopher

Stayed 3 nights in Nov 2023
Response from Hommage Hotel Maison Messmer on Dec 31, 2023
Lieber Gast,herzlichen Dank für Ihre fantastische 100%-Bewertung! Es freut uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Benedikt JadzenskiGuest Relation

10/10 Excellent

Marilyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptional pool/spa and elegant restaurant serving exceptional quality food and presentation. Staff was service oriented. Luxury shopping and outdoor cafes very close to hotel.
Stayed 1 night in Oct 2023
Response from Hotel Maison Messmer on Oct 17, 2023
Dear guest,thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. I greatly appreciate your honesty and enthusiasm – thank you very much once again.For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us.Your compliments, particularly those addressed at our employees will be proudly passed on to our team.I am already looking forward to welcoming you again to the Maison Messmer.With best regardsNatalie StrasserFront Office Managerin

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Maison Messmer on Oct 17, 2023
Dear Guest, we highly apprecriate your great rating regarding your recent stay with us. I am pleased to see that you have felt comfortable with us and we have managed to make your stay a wonderful experience.We would be delighted to welcome you back in the near future. With kind regards, Natalie StrasserFront Office Managerin

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service
Stayed 2 nights in Aug 2023
Response from Martin Benker on Aug 28, 2023
Dear guest,thank you so much for your visit to the Maison Messmer and your time in evaluating your stay.It is a great pleasure for us to read that you had a pleasant experience.We would be delighted to welcome you again soon as a guest in our hotel.With very best regards,

10/10 Excellent

Richard, Paget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic and the rooms were very clean and spacious. The location is better than expected as Google Maps shows longer walking distances than the actual walking options. The hotel is steps form many great restaurants, walking routes and facilities were great. The staff is very nice and helpful. The onsite restaurant I would recommend for a meal. I would stay at the hotel again.
Stayed 4 nights in Aug 2023
Response from MB Rooms Divison Manager on Aug 16, 2023
Dear GuestThank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again.For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us.Your compliments, particularly those addressed at our employees will be proudly passed on to our team.I am already looking forward to welcoming you again to the Maison Messmer.

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Martin Benker on Aug 13, 2023
Dear Guest, We highly apprecriate your Wonderful Feedback regarding your recent stay with us. I am pleased to read that you have felt so comfortable with us and we have managed to make your stay a wonderful experience. We would be delighted to welcome you back in the near future. With Kind regards, Martin Benker Rooms Division Manager

10/10 Excellent

Evan, Calabasas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was decorated beautifully and it was very clean and quiet. The gym had great equipments and was very clean. The staff were friendly. We had two massages from Maria which was really good. The hotel was next to all the shops and restaurants. We really enjoyed staying there.
Stayed 2 nights in Jul 2023
Response from Martin Benker on Jul 15, 2023
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from Hotel Maison Messmer on Jul 2, 2023
Dear guest,thank you so much for your visit to the Maison Messmer and your time in sharing your impressions at expedia.com.It is a great pleasure for us to read that you had a pleasant experience overall but especially your praises to our staff, and we will be happy to share this with our team.We would be delighted to welcome you again soon as a guest in our hotel.With very best regards,Meike JoóGuest relation agent

8/10 Good

Kimberly

Stayed 1 night in May 2023
Response from Hotel Maison Messmer on Jun 5, 2023
Dear GuestYour review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team,since it takes many hands to create an experience.We look forward to your return, hopefully soon.Yours most sincerelyMeike JoóGuest relation agent

10/10 Excellent

Stan

Stayed 1 night in Apr 2023
Response from Martin Benker on Apr 23, 2023
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

10/10 Excellent

John

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2023
Response from Martin Benker on Apr 18, 2023
Dear Guest, We highly apprecriate your Wonderful Feedback regarding your recent stay with us. I am pleased to read that you have felt so comfortable with us and we have managed to make your stay a wonderful experience. We would be delighted to welcome you back in the near future. With Kind regards, Martin Benker Rooms Division Manager

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities
The location is perfect. The rooms are nice and spacious. The Ambiente of the breakfast room/restaurant is terrible. Doesn‘t match a 5 star hotel. We had to sit outside of the breakfast room and in a lobby area because it was full. 5 Star? I don‘t think do
Stayed 1 night in Apr 2023
Response from Martin BEnker on Apr 9, 2023
Dear Guest, We highly apprecriate your Wonderful Feedback regarding your recent stay with us. I am pleased to read that you have felt so comfortable with us and we have managed to make your stay a wonderful experience.We are truly sorry that the breakfast room didnt meet your expectations. We would be delighted to welcome you back in the near future. With Kind regards, Martin Benker Rooms Division Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel with very friendly and attentive staff. Second stay at this hotel and would definitely stay here again
Stayed 3 nights in Mar 2023
Response from Maison Messmer on Mar 18, 2023
Dear GuestThank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us.Your compliments, particularly those addressed at our employees will be proudly passed on to our team.I am already looking forward to welcoming you again to the Maison Messmer.With best regardsMeike JoóGuest relation agent

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Martin Benker Rooms Division Manager on Feb 1, 2023
Sehr geehrter Gast, ich danke Ihnen für diese Bewertung und schätze es sehr, dass Sie sich die Zeit genommen haben, uns Ihre gesammelten Eindrücke anlässlich Ihres Aufenthaltes auf expedia wiederzugeben. Ein großes Dankeschön für Ihr Lob, es freut mich, dass Sie sich in unserem Hause so wohl gefühlt haben. Es ist sehr schön zu wissen, dass Sie die Herzlichkeit und die Hilfsbereitschaft unserer Mitarbeiter überzeugt haben. Gerne gebe ich Ihre lobenden Worte weiter. Ich hoffe, Sie bald wieder in Baden-Baden willkommen heißen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden Martin Benker Rooms Division Manager

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at this beautiful hotel! It was close to everything! The staff was so kind and helpful. The spa area was an added bonus! Will definitely book again!
Response from Hotel Maison Messmer on Dec 17, 2022
Dear GuestThank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again.For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us.Your compliments, particularly those addressed at our employees will be proudly passed on to our team.I am already looking forward to welcoming you again to the Maison Messmer.With best regardsMeike JoóGuest relation agent

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Christmas market!
This is a perfect location for the Christmas market (in season), which is just across the street. The rooms are spacious and very comfortable. The hotel has an upscale look and feel. Note that the bar is closed midweek in winter (based on the small crowds, it would probably be dull even if open).
Stayed 2 nights in Nov 2022
Response from Hotel Maison Messmer on Dec 17, 2022
Dear GuestYour review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team,since it takes many hands to create an experience.We look forward to your return, hopefully soon.Yours most sincerelyMeike JoóGuest relation agent

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Maison Messmer on Dec 17, 2022
Dear guest,thank you so much for your visit to the Maison Messmer and your time in sharing your impressions at Expedia.It is a great pleasure for us to read that you had a pleasant experience overall but especially your praises to our staff, and we will be happy to share this with our team.We would be delighted to welcome you again soon as a guest in our hotel.With very best regards,Meike JoóGuest relation agent

10/10 Excellent

Adelien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa area and the team managing the spa were great. The location was superb and provided convenient access to the local sites. Breakfast was good as well.
Response from Martin Benker on Dec 1, 2022
Dear Guest, thank you very much for your great feedback it was a great pleasure to have you as our guest.Best regardsMartin Benker

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation right next to the casino.
Stayed 1 night in Nov 2022
Response from Martin Benker on Nov 27, 2022
Dear Guest, We highly apprecriate your Wonderful Feedback regarding your recent stay with us. I am pleased to read that you have felt so comfortable with us and we have managed to make your stay a wonderful experience. We would be delighted to welcome you back in the near future. With Kind regards, Martin Benker Rooms Division Manager

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2022
Response from Benker on Oct 31, 2022
Sehr geehrter Gast, ich danke Ihnen für diese Bewertung und schätze es sehr, dass Sie sich die Zeit genommen haben, uns Ihre gesammelten Eindrücke anlässlich Ihres Aufenthaltes auf expedia wiederzugeben. Ein großes Dankeschön für Ihr Lob, es freut mich, dass Sie sich in unserem Hause so wohl gefühlt haben. Es ist sehr schön zu wissen, dass Sie die Herzlichkeit und die Hilfsbereitschaft unserer Mitarbeiter überzeugt haben. Gerne gebe ich Ihre lobenden Worte weiter. Ich hoffe, Sie bald wieder in Baden-Baden willkommen heißen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden Martin Benker Rooms Division Manager

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got in late, so did not get to enjoy any amenities, but the room was lovely and comfortable. Parking was close, but not part of the hotel, which was disappointing. But overall, a lovely hotel
Stayed 1 night in Sep 2022
Response from Martin Benker on Sep 25, 2022
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

10/10 Excellent

ALI, vaughan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place exceptional
Stayed 1 night in Sep 2022
Response from Hotel Maison Messmer on Sep 19, 2022
Dear GuestThank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again.For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us.Your compliments, particularly those addressed at our employees will be proudly passed on to our team.I am already looking forward to welcoming you again to the Maison Messmer.With best regardsMeike JoóGuest relation agent

10/10 Excellent

ALI, vaughan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good
Stayed 1 night in Sep 2022
Response from Hotel Maison Messmer on Sep 19, 2022
Dear GuestYour review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team,since it takes many hands to create an experience.We look forward to your return, hopefully soon.Yours most sincerelyMeike JoóGuest relation agent

10/10 Excellent

Amos

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More like a 4 star
Overall good but beds not king size, 2 singles pushed together! Room not topped up with teabags and shower gel
Stayed 7 nights in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Aug 7, 2022
Dear guest, first of all I would like to thank you for taking the time to give us your feedback about your stay at the Hommage Hotel Maison Messmer. We are truly sorry that the room attendend didn fill up the amenities in your room. I I like to take this opportunity to apologise for this inconvenience. Please be assured that we are very concerned about the comfort and well being of our guests and we highly regret that you did fully enjoyed your stay. We hope that we shall have the pleasure of welcoming you back in the future in order for you to experience the guest oriented service for which Hommage Hotels are recognised. Yours sincerely, Martin Benker Rooms DIvision Manager

10/10 Excellent

Alexander, woodway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Loved spa facility
Stayed 1 night in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Jul 30, 2022
Dear Guest Your review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team, since it takes many hands to create an experience. We look forward to your return, hopefully soon. Yours most sincerely Martin Benker Rooms Division Manager

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Has a very nice pool. Centrally located and is next to Casino and walking distance to all shops and restaurants
Stayed 4 nights in Jul 2022
Response from Hotel Maison Messmer on Jul 30, 2022
Dear Guest Your review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team, since it takes many hands to create an experience. We look forward to your return, hopefully soon. Yours most sincerely Meike Joó Guest relation agent

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un muy buen hotel , con una ubicación magnífica , a un lado del camino y cerca de las diferentes atracciones
Stayed 1 night in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Jul 24, 2022
Dear Guest Your review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team, since it takes many hands to create an experience. We look forward to your return, hopefully soon. Yours most sincerely Martin Benker Rooms Division Manager

10/10 Excellent

Wolfgang

Stayed 1 night in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Jul 17, 2022
Sehr geehrter Gast, ich danke Ihnen für diese Bewertung und schätze es sehr, dass Sie sich die Zeit genommen haben, uns Ihre gesammelten Eindrücke anlässlich Ihres Aufenthaltes auf expedia wiederzugeben. Ein großes Dankeschön für Ihr Lob, es freut mich, dass Sie sich in unserem Hause so wohl gefühlt haben. Es ist sehr schön zu wissen, dass Sie die Herzlichkeit und die Hilfsbereitschaft unserer Mitarbeiter überzeugt haben. Gerne gebe ich Ihre lobenden Worte weiter. Ich hoffe, Sie bald wieder in Baden-Baden willkommen heißen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden Martin Benker Rooms Division Manager

10/10 Excellent

Mazen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described earlier, the best of the best
Stayed 3 nights in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Jul 15, 2022
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

10/10 Excellent

Mazen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is hard to beat One of the best in the world
Stayed 3 nights in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Jul 15, 2022
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

10/10 Excellent

Mazen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the beat in the world
Stayed 2 nights in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Jul 15, 2022
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

8/10 Good

Wolfgang

Stayed 2 nights in Jul 2022
Response from Martin Benker Rooms DIvision Manager on Jul 15, 2022
Sehr geehrter Gast, ich freue mich sehr darüber, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Maison Messmer zu bewerten. Bezüglich des Personals wird es in den nächsten Monaten zu einer Aufstockung kommen. Ich hoffe, Sie bald wieder in Baden-Baden willkommen heißen zu dürfen. Mit freundlichen Grüßen aus Baden-Baden, Martin Benker Rooms Division Manager

8/10 Good

ALEXANDER

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Martin Benker Rooms DIvision Manager on Jul 1, 2022
Dear Guest Your review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team, since it takes many hands to create an experience. We look forward to your return, hopefully soon. Yours most sincerely Martin Benker Rooms Division Manager

6/10 Okay

Mehieddine, Dearborn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location next to Casino Baden. AC was very weak and I slept on the couch in the air stream of the AC vent to get some relief. Room felt stuffy and muggy during entire stay but worse during high heat days. Staff couldn't really do anything about it. Wife slept with portable fan we brought with us.
Stayed 3 nights in Jun 2022
Response from Martin Benker Rooms DIvision Manager on Jul 1, 2022
Dear guest, first of all I would like to thank you for taking the time to give us your feedback about your stay at the Hommage Hotel Maison Messmer. We want to take this opportunity to apologise for our ac, the rooms of our hotel are fully airconditiones the hallways as well as the looby have an ventilation system. Please be assured that we are very concerned about the comfort and well being of our guests and we highly regret that you did fully enjoyed your stay. We hope that we shall have the pleasure of welcoming you back in the future in order for you to experience the guest oriented service for which Hommage Hotels are recognised. Yours sincerely, Martin Benker Rooms DIvision Manager

6/10 Okay

christina

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful property but no AC in the hotel except the rooms and we also found a liver roach in our bathroom . The upgrade they gave us was very very nice
Stayed 1 night in Jun 2022
Response from Martin Benker Rooms DIvision Manager on Jun 26, 2022
Dear guest, first of all I would like to thank you for taking the time to give us your feedback about your stay at the Hommage Hotel Maison Messmer. We want to take this opportunity to apologise for the AC problems we suffered last weekend. Please be assured that we are very concerned about the comfort and well being of our guests and we highly regret that you did not enjoy your stay with us fully. We are very glad that you liked the upgrade we gave you. We hope that we shall have the pleasure of welcoming you back in the future in order for you to experience the guest oriented service for which Hommage Hotels are recognised. Yours sincerely, Martin Benker Rooms DIvision Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable and pleasant room. Very efficient and friendly staff. A bit noisy outside the hotel in the morning due to ongoing construction work in the town.
Stayed 5 nights in Jun 2022
Response from Hotel Maison Messmer on Jun 11, 2022
Dear guest, thank you so much for your visit to the Maison Messmer and your time in sharing your impressions at expedia. It is a great pleasure for us to read that you had a pleasant experience overall but especially your praises to our staff, and we will be happy to share this with our team. We would be delighted to welcome you again soon as a guest in our hotel. With very best regards, Meike Joó Guest relation agent

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
very central and calm location
Stayed 2 nights in May 2022
Response from Martin Benker Rooms DIvision Manager on Jun 26, 2022
Dear Guest Your review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team, since it takes many hands to create an experience. We look forward to your return, hopefully soon. Yours most sincerely Martin Benker Rooms Division Manager

10/10 Excellent

Boon Hor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Martin Benker Rooms DIvision Manager on Jul 30, 2022
Dear Guest Your review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team, since it takes many hands to create an experience. We look forward to your return, hopefully soon. Yours most sincerely Martin Benker Rooms Division Manager

6/10 Okay

Marie, LONDON

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2021
Response from Martin Benker Rooms DIvision Manager on Jul 30, 2022
Dear Guest Your review is very much appreciated and we thank you so much for your kind words. Your praise is the greatest gift to us as a team, since it takes many hands to create an experience. We look forward to your return, hopefully soon. Yours most sincerely Martin Benker Rooms Division Manager

10/10 Excellent

Christiane, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, right to Theater, Casino and Park.
Stayed 1 night in Dec 2021
Response from Martin Benker Rooms DIvision Manager on Jan 1, 2022
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great pride in our friendly and charming service, our main priority is to be able to offer a very comfortable and professional atmosphere to all our guests. We would be delighted to welcome you back in the near future. With kind regards Martin Benker Rooms Division Manager

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and welcoming!
The staff is so warm and welcoming and helpful. I arrived just after restrictions had gone into effect in certain areas of Germany and the staff let me know right away what rules were while out and about. The staff in the restaurant was so friendly and made the experiences even more enjoyable. Thank you for the wonderful, relaxing visit!
Stayed 3 nights in Nov 2021
Response from Martin Benker Rooms DIvision Manager on Dec 5, 2021
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. We are truly sorry that there has been a problem with our hot water supply, which we already fix For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

10/10 Excellent

EA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and very comfortable. I enjoyed the large bathroom too, along with an in-room coffee maker. Staff were friendly and good location in town.
Stayed 2 nights in Oct 2021
Response from Martin Benker Rooms DIvision Manager on Nov 21, 2021
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great pride in our friendly and charming service, our main priority is to be able to offer a very comfortable and professional atmosphere to all our guests. We would be delighted to welcome you back in the near future. With kind regards Martin Benker Rooms Division Manager

10/10 Excellent

Lili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic
Stayed 2 nights in Oct 2021
Response from Martin Benker Rooms DIvision Manager on Oct 16, 2021
Dear Guest Thank you very much for your positive feedback regarding your stay at the Maison Messmer. I would like to take this opportunity to express my sincere gratitude to you for your great lines. Not only did you pay us a great compliment but your remarks also gave us confirmation that our efforts are bearing fruit. I greatly appreciate your honesty and enthusiasm – thank you very much once again. For our guests, we strive at all times to do everything possible to ensure that your stay fulfils your wishes and is exactly what you would expect from us. Your compliments, particularly those addressed at our employees will be proudly passed on to our team. I am already looking forward to welcoming you again to the Maison Messmer. With best regards Martin Benker Rooms Division Manager

6/10 Okay

Alia

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
My stay was good however I was really disappointed with the house keeping services. Rooms were not vacuumed a d surfaces were not wiped by n daily basis for my whole 5 days stay! This is not the standard which we were looking for in 5 stars hotel. However the location , receptionists and door men were great.
Stayed 5 nights in Sep 2021
Response from Martin Benker Rooms DIvision Manager on Oct 1, 2021
Dear guest Thank you very much for sharing your feedback on hotels.com, is very much appreciated and helps us to constantly improve our services. We are happy to read that you generally enjoyed your stay but are very sorry to read that not all aspects of your time with us were to your entire satisfaction. We would like to sincerely apologize for the dissatisfaction caused by our housekeeping staff. Please rest assured that we will take your feedback into ouir daily morning breefing and our Executive Housekeeper will immediately take care. Dear guest, we sincerely hope to welcome you back to the Maison Messmer in the near future to convince you fully of our services. Please do not hesitate to contact me personally for any further requests. With best regards Martin Benker Rooms DIvision Manager