Exterior detail
Check availability

Reviews of The Highfield Hotel

3 out of 5
The Highfield Hotel
358 Marton Road, Middlesbrough, England

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 269 reviews" "
Rating 8 - Good. 117 out of 269 reviews" "
Rating 6 - Okay. 40 out of 269 reviews" "
Rating 4 - Poor. 22 out of 269 reviews" "
Rating 2 - Terrible. 19 out of 269 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lee

Stayed 3 nights in Mar 2024

6/10 Okay

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Issue with shower curtain resolved hassle free as soon as raised. Rooms are clean, restaurant not so (all tables seemed to be sticky). Old building so some wear and tear evident (ie leak water marks, broken old skirting etc). Staff friendly and welcoming. Restaurant also let us down as many drink items on menu were not available.
Stayed 2 nights in Feb 2024

2/10 Terrible

Hannah

Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Stayed 1 night in Jan 2024

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cheap. Spotless bed linen. The staff were very friendly , though run off their feet . I would recommend and use again
Stayed 1 night in Nov 2023

10/10 Excellent

rochelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
to be honest i was impressed better than i expected, bathroom was immaculate. bed was so comfy i fell asleep a few times before my bed time. heating was lovely although could get very hot but i like toastie. tv with freeview brilliant. food was good to although i could had done with more chips instead of more coleslaw. staff were helpful and polite. had a vending maching for after hours which was great. i would definitely recommend this hotel and if i stayed again i would stay here
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

6/10 Okay

Elaine

Stayed 2 nights in Oct 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Karl-Heinz

Stayed 1 night in Sep 2023
Response from Highfield on Oct 2, 2023
Thankyou for your great review we look forward to seeing you again in the not to distant future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay when visiting Middlesbrough. Clean and welcoming, on site of lively pub which serves food. Quiet bedrooms, with expected amenities, only issue no mirror at vanity table/desk where the plug sockets and hairdryer are located, could be easily rectified.
Missing mirror
Stayed 2 nights in Aug 2023
Response from Highfield on Oct 2, 2023
Thankyou for taking the time to review your stay with us it is much appreciated and we hope to see you soon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay.
We booked this hotel as a place to stay whilst seeing family and we would highly recommend it. Check in was fast and efficient. Room was clean and spacious. Bed was very comfortable. We will be booking again very soon.
Stayed 2 nights in Aug 2023
Response from highfield on Oct 2, 2023
Thankyou for your great review as a business we depend on this for other guest to see if we do a good job we look forward to welcoming you back really soon

8/10 Good

JAMES

Liked: Cleanliness
Stayed 2 nights in Jul 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Nothing is too much for the staff. Rooms are always well maintained. Highly recommended.
Stayed 2 nights in May 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed before. My wife is a wheelchair user and as requested we got a ground floor room which was much appreciated.
Stayed 3 nights in Mar 2023

10/10 Excellent

Richard

Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
We booked the Highfield Hotel for a short break, to visit family and friends. It's our first time staying here, but it wont be the last. Check-in was faultless and easy, with a friendly member of staff. After a recent refurb, the rooms are beautifully decorated & very comfortable and even though we we only stayed for 3 nights, our room was cleaned every day and was nice & fresh when we returned each day. Breakfast was a fab selection and the food in the restaurant was very reasonably priced and good sized portions. The only negative is the exterior is looking a little tired and the windows definitely need replacing for double glazing, but that didnt prevent the room from being cosy & warm.
Stayed 3 nights in Jan 2023

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Having to stay in middlesbrough for personnel reasons it was convenient and reasonably priced
Stayed 2 nights in Jan 2023

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team
Stay regularly when working in the area. The team is always friendly and professional.
Stayed 1 night in Jan 2023

6/10 Okay

Sarah

Stayed 1 night in Jan 2023

8/10 Good

wendy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfiest bed ever.
Stayed 1 night in Nov 2022

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff nice, comfortable modern room
The staff were very welcoming. The room was clean and modern and comfortable. The only issue I have is when I pre-booked the breakfast was £16 but if you paid at the hotel it was only £7.99. The breafast was not worth £16 but nothing was wrong with it. The dinner was excellent value and good size portions
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Stayed 1 night in Oct 2022

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 1 night in Oct 2022

10/10 Excellent

Owen

Stayed 1 night in Oct 2022

8/10 Good

C

Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New home away from home in Middlesbrough
Brand new room and bathroom (Room 3). Comfortable, clean, and a great breakfast, friendly service, good value. Will definitely stay here again.
Stayed 1 night in Sep 2022

8/10 Good

wendy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Have stayed here many times but the rooms have been refurbished so they are nicer. Liked that we could bring the dog in. Very comfy bed and surprisingly quiet at night The hotel is a 20 min walk from the town centre which is perfect for us. Have never had any problems here and the staff are always friendly. I especially like that the rooms have proper baths, deep with loads of hot water, such a treat! Looking forward to our next visit already.
Stayed 1 night in Aug 2022

6/10 Okay

Phil

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs renovations. Well located though. Not sure I’d stay for more than one night. The price however reflects this.
Stayed 1 night in Jun 2022
Response from highfield on Aug 5, 2022
thankyou for your review we are aware of the hotel needing a refurbishment and you will be please to know this is taking place right now and should be fully complete by mid September and we hope you will visit us again in the near future

8/10 Good

Harry

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

stephanie

Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad accommodation.
The staff were polite but never took any responsibility. The room was dirty my wife had to wipe the inside of the wardrobe. Light switch was dirty had to be cleaned and the curtains needed a wash. Bathroom floor was dirty shower would go hot and cold due to the old boiler as advised by a manager. Mould on the bathroom ceiling and around the bath. Flush handle was loose and could be pulled off. Poor wifi no tv signal as mentioned in the list of services. We did complain about the above but no one seemed bothered. Breakfast was good and choice was ok. We booked for 3 nights and only stayed for 2. A manager did inform us that some of the rooms were going to be updated at the end of Jan 22. Furniture was poor thrown better out.
Stayed 3 nights in Dec 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Hillary

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel has so much potential. It’s very cute on the outside with a nice restaurant on the inside. The staff was incredibly friendly and accommodating. The room itself was not great. It was freezing cold when I walked in. The bathroom was horrible. From missing grout on the floor tiles to mold in the shower. No proper soap, just body wash. There was a smell on the pillows and you can hear everyone as they walk through the hallways just outside. There was also a horrible smoke smell when I left the room in the morning. The breakfast was decent. Would have loved decent coffee and not instant coffee packets. Overall, you get what you pay for.
Stayed 1 night in Nov 2021

2/10 Terrible

Lewis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Warm northern welcome
Wonderful friendly staff , food was good and lounge with huge TV showing sport. Hotel due a refurb in Jan 2022, it is tired, but clean.
Stayed 1 night in Nov 2021

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Pam

Travelled with family
Liked: Staff & service, room comfort
Mainly good
We were dropping my duaghter off at Uni for 1st time and needed a bed fro the night. Everyone was lovely, the rooms were comfortable but just needed some TLC. I was a bit disappointed in the breakfast I had vegetarian full English [ childsize because of fruit and cereal 1st] but the sausge was overcooked and a bit crunchy. Overall a pleasant stay though.
Stayed 1 night in Sep 2021

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sound!
Can't complain. It's a Grene King pub and was £70 for the night incoluding Breakfast. It was round the corner from where I was working and the driving ranbge ;-) Eveing meal was good I had sa naked steak (Steak and salas) and the salad was large which is what you want. reasonably priced food as expected for a Hungry Horse.
Stayed 1 night in Sep 2021

8/10 Good

CATHERINE

Liked: Staff & service
Ok for a couple of nights
Stayed 2 nights in Sep 2021

6/10 Okay

Ashley

Travelled with family
Liked: Room comfort
1 night stay
We stayed in 2 rooms as I was traveling with my teenage daughter. We had room 3 and 5. 5 was wuite nice, goid size, comfy, bathroom not great but functional. Rm 3 smelt awful, my daughter said she'd be ok but I could not sleep with the smell. It was cheap and almost cheerful, could be better with a bit of TLC, hope they can iron out the issues. Overall, not unhappy and id probably stay again if I was in the area.
Stayed 1 night in Aug 2021