Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom France

Stay away from this hotel

Posted 17-Nov-2014
Pros: the location
Cons: service from the whole staff
I paid 300 euro for a room for one night. The hotel is under renovation, when we arrived at the hotel at 2pm for the check-in they gave us the worst room, the one located right next to the renovation part and the workers, even the doorstep of our room was dirty. I called the reception to complain, they asked us to come and see what they could do. When we arrived the lady at the reception did not apologize for the annoyance and proposed another room, I asked her if it would be less noisy, she said it they were renovations all over the hotel so she couldn't confirm. She was neither nice nor polite, she gave me attitude! Her manager behind her saw what happened and came to deal with me right away. He told her to take me to the new room to check if it was good for me. The new room was not noisy at all, there was absolutely no renovations nearby, I still don't understand why they gave us the worst to start with. I asked, if this was a current practice for them: try to give the worst rooms first. About the overall service, the staff never greeted us. At the restaurant, the waiters and cooks were just doing the minimum, no smile, no good evening, no politeness whatsoever. At the pool bar, where you can get the towels, they told me to get the towels myself (I'm 5 months pregnant). The pool is smaller than I expected. The high price is just due to the location not because of the service or the rooms.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Gainesville, FL

One of the best

Posted 8-Nov-2014
We just stayed there for one night and did two game drives (afternoon and in the morning). Though my son was allergic to milk, we had no issues as the staff was very helpful and went out of their way to help accommodate. Food was fantastic, facilities were incredible. Highly recommended.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chester, UK

Bakubung

Posted 23-Aug-2014
This is a really lovely lodge but unfortunately there is major building work going on at the moment near the pool by the family rooms. We were moved to a quiet block but had to pay for another room for the children because we could not all fit in to the new room. The manager gave us an excellent price after some haggling. Would highly recommend just don't stay in a family room until work complete and make sure you get a room away from proposed new Spa area when you book.
5 out of 5
Recommended
for Everyone
by A verified traveller

2hr from Johannesburg

Posted 20-May-2014
Pros: Location, staff, food, bar. Tour is amazing and honestly if you are in JB for the weekend and want to see something other than a hotel room, go
Cons: N/a
We went to Bakubong Lodge from JB for the weekend. Initially we went into Sun City (next door - 5km) for a look but way to plastic for our liking. Booked online at the Sun City Gates and went to the Lodge. Lodge is inside a game reserve / national park. Price included breakfast, dinner and a safari tour. Beds comfortable, room was great, views into the bush. Staff super friendly. Food was great. Tour - we saw 4 of the big 5, and had an amazing time
5 out of 5
Recommended
for Families
by A verified traveller

Excellent Choice for Pilanesberg

Posted 20-Apr-2014 on Hotels.com
Booking through Hotels.com was convenient and the best price we found for the resort after checking many websites. The standard room impressed us both as the furnishings, draperies and fabrics were of quality. The bathroom could be opened up to the bedroom by louvered doors if you wish. There is a separate shower and tub and the room was 'spotlessly' clean. The building we were in is 2 stories with rooms on the ground floor offering a terrace and the rooms above a balcony. We found the breakfast and dinner buffet that was included, to be very good, fresh ingredients, simple food but very tasty given the volume produced and location of the resort. We were pleased as the restaurant exceeded our expectations - no complaints. Bottom line we were happy we chose Bakubung, very much enjoyed our 3 night visit and would definitely return.
5 out of 5
Recommended
for Families
by Maxfrom Preston, UK

Posted 18-Apr-2014 on Hotels.com
Excellent service. Very patient staff. Nothing was too much trouble. Kids (age 6&9) particularly enjoyed the "junior rangers safari" where they went out on a game drive with a guide from Bakubung with a special emphasis on education about conservation in the park. The only (trivial) negative was the on/off wifi in the hotel. Overall superb experience for 2-3 days with children.
5 out of 5
Recommended
for Families
by A verified traveller

Excellent Hotel at a Great Price

Posted 16-Apr-2014
Did an over night stay to do an evening and morning game drive. Hotel location is perfect, right inside the Bakubung Gate to the park. Our room rate included one game drive, buffet dinner, and buffet breakfast. Those extras made a high room rate into one that was a steal. Rooms are luxurious and the staff is extremely responsive and helpful. The game guides were exceptional getting us to four of the big five. This is a very family friendly resort. Only downside to the rooms is that the buildings have thatched roofs. That means you can hear what is going on in the room next door. Overall this is an exceptional hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Game reserve break

Posted 14-Apr-2014
Very comfortable room, lodge is very well run, staff very friendly and helpful. Food is very good and varied. Game drives interesting, and although on this occasion we didn,t see lion or leopard, I have seen them in the past. Rangers were good, . I would recommend Bakubong lodge.
4 out of 5
Recommended
for Everyone
by NAfrom NZ

great location, committed staff

Posted 8-Apr-2014
Pros: location, excellent game drives - knowledgeable, enthusiastic rangers
Cons: Pay attention to your customers complaints - ignoring them in the hopes they won't return or notice is not good enough.
Location: excellent easily accessible game park. If you like tacky then sun city is on your door step (environmental desecration/preservation side by side!)
great stay in ideal location frequent visitor and overall excellent experience let down by the fact that i have repeatedly ( on 3 occasions now) complained about the poor and very variable WiFi service - dont plan on doing any work, you'll be sorely disappointed. I have also complained that the fast dial phones dial you through to non existent extensions and the numbers on the phones and in the information folders are all wrong. In spite of my complaints none of these issues have been addressed. Im considering some of the excellent alternative hotels in the area/park for my next visit
5 out of 5
Recommended
by diegofrom london

Posted 25-Mar-2014 on Hotels.com
perfect for exploring pilanesberg. We were unlucky with the weather and a bit dissapointed that all game drives were cancelled when we could go into the park with our own vehicle.