Ratings based on 990 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2015
Pros: Location
Cons: Room furniture and bathroom could use an update.
Location: Near everything, i loved the location
Picture was a little different than the actual room. Bathroom was old looking
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2015
Nice hotel, good location. Well worth it and great for a family. Price is reasonable compared to others of the same quality but charge more for no reason.
5 out of 5
Recommended
for Couples
by A verified traveller from New York

Exelente Hotel

Posted 24-Jul-2015
Exelente Hotel, friendly Staff, clean rooms, great location
4 out of 5
Recommended
for Everyone
by A verified traveller from Linden, NJ

Prime Location! A short walk to the beach.

Posted 20-Jul-2015
Close to the Neptune statue, great experience and nice attractions. Will return in the near future.
2 out of 5
by A verified traveller

The front desk was not welcoming at all. Charged m

Posted 20-Jul-2015
Not welcoming at all. Charged my credit card accidentally and did not apologize. They didn't have microwaves for customers nor breakfast. Not worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, poor front desk service.

Posted 18-Jul-2015
Pros: Location central and oceanfront, all rooms face the ocean, room size was decent.
Cons: Attitude of front desk staff.
Location: 29th Street, I think. Two blocks down from the statue of Neptune. Pocahontas Pancakes for breakfast was very nice. Murphy's pub was good for dinner.
Location was great - right on the beach and central. The room was good, with decent space and restroom facilities. Front desk staff were rude and unhelpful. Not sure how maid service was supposed to work, but we didn't get any until the third day of our stay. The trash piled up until then. We didn't have an ice bucket in the room and when we asked about it the rude lady at the front desk said it was there. We said it wasn't, and the other person at the desk, slightly less rude, sent the concierge right up to replace it. The concierge was very nice as were several of the other workers around the hotel. The overflow parking lot was a bit scary, but at least we did get a parking space with our room. I would recommend the hotel because the room was nice and the location prime, but when I go to Virginia Beach again I will probably try a different establishment.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland, OH

Decent hotel on beachfront

Posted 12-Jul-2015
Pros: Easy access to both beachfront and Atlantic Ave; nice balcony view; staff was nice / helpful.
Cons: Parking is limited even thought there is a garage across the street - not sure anything can be done based on logistics of hotel.
Location: Location was good; it is a beachfront hotel so easy access to beach; also access in/out of hotel or parking garage was pretty easy.
No issues; accessibility good; was there for 4 days with my son to just enjoy a few days enjoying the sun, beach and local activities. balcony view overlookng the beachfront was nice! Restaurant pretty good but wasn't that impressed with the buffet option. Staff helpful and friendly. Rooms were clean (beds ok) Thought the bathroom was a little cramped. Overall, it adequately met our needs for the time we were there.
5 out of 5
Recommended
for Everyone
by A verified traveller from Richmond, VA

Perfect day at the beach!

Posted 11-Jul-2015
Pros: Everything was perfect
Cons: Front desk people were very polite and very willing to help. The one young lady that checked us in, just needed to smile!!!
We got to beach early, like at 10 am. Our room was not ready, of course, but they let us park in their lot. Room was roomy and very nice. Everything looked very new! Bed was extremely comfortable! We asked for more towels, which were delivered immediately, along with extra soaps, etc Neptune's Restaurant was very good and great service.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston/Chicago

Perfect location, good price, but...

Posted 11-Jul-2015
It was right on the oceanfront, the price was great compared to other oceanfront hotels. The staff was very helpful and polite. I would definitely use again but it needs some remodeling and upgrading. It was clean but some aspects were old and needed replacing. I.E. the bathroom door has rust along the bottom, the TV remote needs to be replaced, the crevices of the bathroom wall and near the tub were rusty, the furniture needs to be updated. It wasn't unlivable and I would stay again, just needs an upgrade.
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Perfect Hotel

Posted 10-Jul-2015
Perfect hotel, right on the beach! Extremely clean, professional staff, amazing location, great pool, wonderful restaurant, free parking, updated rooms, fantastic view and fabulous price! Can't wait to go back :)