Salle de réunion

Norfolk Waterside Marriott – Avis

3.5 out of 5
Norfolk Waterside Marriott
235 E Main St, Norfolk, VA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 476 avis sur 1007." "
Note de 8 – Bien, d’après 258 avis sur 1007." "
Note de 6 – Acceptable, d’après 143 avis sur 1007." "
Note de 4 – Médiocre, d’après 75 avis sur 1007." "
Note de 2 – Terrible, d’après 55 avis sur 1007." "

8,6/10

Propreté

8,4/10

Service et personnel

8,2/10

Commodités

8,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jerry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We weren’t there long. The room was clean.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Warren

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dining options ere good but pricey
Séjour de 1 nuit en avril 2024

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to off property dining options. Entertainment options nearby.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Karan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
General Manager a répondu le 25 avr. 2024
Dear Karan, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

4/10 – Médiocre

Janet

Séjour de 2 nuits en avril 2024
General Manager a répondu le 22 avr. 2024
Dear Janet, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver.Sincerely, General Manager

10/10 – Excellent

Robert

Friendly staff, beautiful,clean rooms! Great environment surrounding the hotel!
Séjour de 1 nuit en avril 2024
General Manager a répondu le 16 avr. 2024
Dear Robert, We appreciate you choosing us for your recent stay. Thank you very much for the terrific comments about the attentive staff, and we will share your compliments with our team. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay, and we are glad you liked our fresh accommodations and pleasant atmosphere. It was our pleasure hosting you, and we look forward to welcoming you at Norfolk Waterside Marriott.Sincerely,General Manager

10/10 – Excellent

Cathy

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a perfect location to stay Close to everything Staff was very friendly and helpful
Séjour de 1 nuit en avril 2024
General Manager a répondu le 16 avr. 2024
Dear Cathy, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. Thank you for highlighting our friendly staff. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

8/10 – Bien

Tamyka

Voyage en famille
Points forts : Commodités
I was really disappointed when I spilled water on the bathroom floor and when I wiped it up the floor was filthy. I hadn’t been in the room yet and I just checked in. I don’t think they need to change how they clean. Them dust mops don’t clean dirt very well clearly. But its location is great for the waterside. It’s walking distance. The waterside has good eats and drinks.
Séjour de 4 nuits en mars 2024

6/10 – Acceptable

Barbara

Voyage de couple
I was disappointed in the quality of the hotel. The rooms are poorly designed. For example, you cannot open the closet door if the bathroom door is open, and hung sliding doors are just a hassle. The bathroom floor felt sticky. An alarm went off in the adjacent connected room at 6 a.m. and rang until I figured out how to contact the front desk and someone was sent up to turn it off. While the front desk attendant told me that this has been a problem there and apologized, the bill was not adjusted for the inconvenience of waking up at that hour when I really needed the sleep. There are no additional bed coverings, such as a blanket, in the closet, and no spread or coverlet on the bed - I used a jacket to cover my legs to stay warm enough. Instructions on using the shower might be helpful to guests who have not used a similar system. We figured it out, but it took awhile.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 14 avr. 2024
Dear Barbara, Thank you for evaluating your recent stay with us. We are sorry for the concerns with your room and the difficulties you encountered due to the alarm in the adjacent room. We always want to exceed our guests' expectations, so we are disappointed that we have not resolved your concerns satisfactorily. This kind of feedback reminds our team to be more careful in the future. Your remarks have been shared with the appropriate individuals to ensure a better stay for future guests, and we are grateful for your patience. Moreover, we are sorry for the housekeeping oversights during your stay and for the inconvenience you had with the bedding. This is not typical nor acceptable, and we will look into these matters to ensure they are not repeated. Thank you for choosing us for your visit to Norfolk; we would welcome another occasion to provide you with the seamless hospitality we are known for.Sincerely, General Manager

10/10 – Excellent

Howard

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Being close to shopping areas
Séjour de 1 nuit en avril 2024
General Manager a répondu le 13 avr. 2024
Dear Howard, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

8/10 – Bien

Janet, wichita

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely view. Friendly staff. Comfortable rooms
Séjour de 1 nuit en avril 2024

8/10 – Bien

Teresa

You need real doors on the bathrooms and fans in the bathroom. No privacy which is a big turn off
Séjour de 1 nuit en avril 2024
General Manager a répondu le 13 avr. 2024
Dear Teresa, Thank you for taking the time to share about your stay at Norfolk Waterside Marriott. We are always excited to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. We apologize for any discomfort caused by our bathroom door design. We recognize the importance of privacy, and your feedback is instrumental in our ongoing efforts to provide a better experience for our guests. We hope you will revisit whenever your travels bring you back this way.Sincerely, General Manager

2/10 – Terrible

Aaliyah

Séjour de 1 nuit en mars 2024
GENERAL MANAGER a répondu le 24 avr. 2024
Dear Aaliyah, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, General Manager

8/10 – Bien

Nicholas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great! My only complaint is that the bed is a little too firm, but thats just a personal preference.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Rachel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy parking
Séjour de 1 nuit en mars 2024
General Manager a répondu le 1 avr. 2024
Dear Rachel, Thank you for taking the time to share that your stay at Norfolk Waterside Marriott was perfect in every way. We appreciate you mentioning that you could take advantage of our amenities, and we hope we will be your home whenever you are in the area.Sincerely, General Manager

4/10 – Médiocre

Gayathri

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
After we checked in, we received a letter under our door that said that the water would be shut off the following day from 10am-3pm. They knew this when we checked in but didn't tell us so we didn't have an opportunity to change hotels. When we went to complain, they basically said, "we told you it was going to happen so we don't have to compensate you in any way." Had we known before we checked in, we would have changed hotels. The next morning, the toilet backed up.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 1 avr. 2024
Dear Gayathri, We sincerely apologize for any inconvenience you experienced due to the lack of water; we will share your comments appropriately. We understand the frustration and inconvenience you must have had, and we are grateful for your patience. We are also sorry to learn about the issues you encountered in your accommodations. Thank you again, and we hope to regain your trust and make it up to you on your next visit.Sincerely,General Manager

8/10 – Bien

Jasmine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Arrived late, but the views from my room were immaculate. It was clean, but I always clean also before making myself comfortable. It was quiet. I found a great place to park on the street or you can utilize the garage across the street. My breakfast came to my room hot and ready. Will stay again.
Séjour de 1 nuit en mars 2024
Cee Cee a répondu le 6 avr. 2024
Thanks for staying with us.

10/10 – Excellent

Brenda

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We thoroughly enjoyed our stay at the Waterside Marriott. Our room was clean, the bedding and towels were great and we appreciated all of the outlets for charging, small touches, etc. Our room had a fridge which was a nice touch as well as a blow dryer and ironing board available. Really pleased with our stay and the location was great!
Séjour de 3 nuits en mars 2024
General Manager a répondu le 26 mars 2024
Dear Brenda, Thank you for choosing Norfolk Waterside Marriott and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,General Manager

8/10 – Bien

Leslie

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
I loved everything but the wait staff at breakfast. All other staff were fantastic.
Séjour de 3 nuits en mars 2024
Cee Cee a répondu le 6 avr. 2024
Thanks for staying with us.

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Mark S. a répondu le 23 mars 2024
Thank you for sharing your feedback!

2/10 – Terrible

Julius

Séjour de 1 nuit en mars 2024
General Manager a répondu le 6 avr. 2024
Dear Julius, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, General Manager

10/10 – Excellent

Ambria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 18 mars 2024
Dear Ambria, Thank you for taking the time to post a nice rating of Norfolk Waterside Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Sincerely,General Manager

8/10 – Bien

Shujun

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It would be nice if the sound insulation was better.
Séjour de 1 nuit en février 2024
Mark S. a répondu le 23 mars 2024
Thank you for sharing this feedback!

10/10 – Excellent

William, Boston

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Having a city garage across the street with a direct access from the 3rd floor was very convenient. Also an easy walk to the maritime museum and the Wisconsin. Nice breakfast room on the 2nd floor and adjacent restaurant on the ground floor was excellent.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 10 mars 2024
Dear William, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans We are also glad that you enjoyed our amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager

10/10 – Excellent

Cecilia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was fabulous and the staff was amazing especially the valet team.
Séjour de 2 nuits en février 2024
Mark S. a répondu le 23 mars 2024
Thank you for sharing this feedback!

4/10 – Médiocre

Shannon

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Check in was chaotic - no orderly line to join for front desk. Room booked was not available when we checked in. We did get a "better" room, but it had one king bed and a pull out instead of 2 doubles. Toilet did not work in room provided - engineering came to fix after second call to front desk. Hotel pool was over chlorinated - you could smell it when the elevator doors opened. Four elevators for 26 floors, and one wasn't working. Check out was a disaster waiting for an elevator - I ended up walking from the 17th floor. Also - smoking right in front of the door was out of control. Hotel needs to regulate that better.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 5 mars 2024
Dear Shannon, Thank you for evaluating your stay with us. We sincerely apologize for the issues you had during check-in and the maintenance issue with the room. We are known for our exceptional service and attention to detail, and we are disappointed this was not your experience. We have reviewed your comments with our team to improve our guest experience. Moreover, we are sorry for the difficulties you had with the elevators and the disappointment with the pool. We will share your comments with appropriate individuals. We have also noted your concerns about smoking and will convey your suggestion to our team properly. We hope you will give us another opportunity to regain your trust.Sincerely, General Manager

10/10 – Excellent

cherie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I especially appreciated the staff. They were all really kind, warm and inviting. Thank you to the team there. It’s the little things.
Séjour de 2 nuits en février 2024
Mark S. a répondu le 5 mars 2024
Thank you for sharing your feedback, we'll be sure to share this with the team.

8/10 – Bien

Rema

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Their valet parking and service is a little challenging. Area to park for valet service was always full and only one or two valets were working so a few of us had to double park because street parking was not available. No one was available outside to tell us to double park. Had to go inside to find this out. Other than that we had a pleasant stay and loved the modern fixtures and decor.
Séjour de 2 nuits en février 2024
General Manager a répondu le 2 mars 2024
Dear Rema, Thank you for choosing Norfolk Waterside Marriott for your recent stay. We are pleased to know that your overall experience was satisfying and that you loved our beautiful property. However, we apologize for the inconvenience you had with our valet service. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,General Manager

8/10 – Bien

Ashana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
General Manager a répondu le 2 mars 2024
Dear Ashana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Norfolk Waterside Marriott. We look forward to welcoming you back on your next visit!Sincerely,General Manager

10/10 – Excellent

renee

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
From start to end my stay was great. The friendly staff made check in and check out a breeze. They provided local knowledge of the places around us and seemed to genuinely enjoy their customers. The room was spacious with a comfortable bed, coffee and tea service, and hygiene amenities. I did not get to make use of their pool or gym but other customers raved about them.
Séjour de 1 nuit en février 2024
Mark S. a répondu le 5 mars 2024
We are pleased to know you enjoyed your stay. Thank you for sharing your feedback.

10/10 – Excellent

Johnny

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
General Manager a répondu le 24 févr. 2024
Dear Johnny, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager

6/10 – Acceptable

robinn, Holdfast

Voyage en famille
Points forts : Service et personnel
Beds could be better
Séjour de 2 nuits en février 2024
General Manager a répondu le 19 févr. 2024
Dear Robinn, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We appreciate you mentioning how much you enjoyed your overall experience, and we hope you will stay with us again the next time you are in the area.Sincerely,General Manager

10/10 – Excellent

Nathan, Washington

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel
Séjour de 2 nuits en février 2024
General Manager a répondu le 19 févr. 2024
Dear Nathan, We are delighted you enjoyed your stay at Norfolk Waterside Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,General Manager

8/10 – Bien

PATRICIA, mays landing

Voyage d’affaires
Points forts : Propreté
Property was okay.
Séjour de 2 nuits en février 2024
Mark S. a répondu le 5 mars 2024
Thank you for sharing your feedback.

8/10 – Bien

Francis

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The sink in the bathroom drain was clogged. Someone should inspect these things after each rental.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 6 févr. 2024
Dear Francis, Thank you for taking the time to share your feedback regarding your recent stay at Norfolk Waterside Marriott. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the inconvenience you encountered with your room. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our maintenance team to ensure an overall guest experience. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely,General Manager

10/10 – Excellent

Deneka

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Mark S. a répondu le 5 mars 2024
We are pleased to know you enjoyed your stay. Thank you for sharing your feedback.

10/10 – Excellent

Kimberly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Mark S. a répondu le 5 mars 2024
We are pleased to know you enjoyed your stay. Thank you for sharing your feedback.

10/10 – Excellent

Reece

Séjour de 1 nuit en janvier 2024
General Manager a répondu le 23 janv. 2024
Dear Reece, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Norfolk Waterside Marriott, and we look forward to welcoming you back for another outstanding visit.Sincerely,General Manager

10/10 – Excellent

Caroline

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
General Manager a répondu le 5 mars 2024
Dear Caroline, It was a pleasure having you as our guest at Norfolk Waterside Marriott. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely, General Manager

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Mark S. a répondu le 5 mars 2024
Thank you for your feedback.

10/10 – Excellent

Dale

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location in downtown Norfolk with easy access to restaurants, entertainment and interstate highway. Only negative was having to pay for exit from parking garage. Not expensive, but just a little bit of a hassle.
Séjour de 4 nuits en décembre 2023
General Manager a répondu le 12 janv. 2024
Dear Dale, Thank you for choosing Norfolk Waterside Marriott and sharing your feedback, We are delighted to hear that you enjoyed our convenient location. We appreciate your insights regarding parking and we look forward to welcoming you back in the future.Sincerely,General Manager

10/10 – Excellent

Erica

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Easy downtown Norfolk property close to interstates and local options for dining if you look beyond the immediate “Google” searches.
Séjour de 2 nuits en octobre 2023

8/10 – Bien

Shannon

Séjour de 2 nuits en décembre 2023

10/10 – Excellent

DAVID, HANAHAN

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Isaiah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Mark S. a répondu le 5 mars 2024
Thank you for your feedback!

10/10 – Excellent

Shante

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Holly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and friendly staff!
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 18 déc. 2023
Dear Holly, Thank you for sharing your feedback regarding your recent stay at Norfolk Waterside Marriott. We are delighted to hear that you enjoyed our spotless property and courteous service. We look forward to welcoming you back in the future.Sincerely,General Manager

8/10 – Bien

Francisco

Voyage de couple
Points forts : Propreté, service et personnel
All good except the tv that set off level.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Tanya

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My stay was for my daughter graduation
Séjour de 2 nuits en décembre 2023