The hotel was nice staff could have been a bit more friendly. The rooms bathroom had hair in it which was a little disturbing but taken care of as soon as I called. The bed linens had to get changed the first night because they had makeup in them. But that also was taken care of immediately so therefore I wasn't too concerned about it. If something was wrong all that needed to happen was a phone call and it would be taken care of in less than 10 minutes which is great!
In town for a wedding at the Chrysler Museum, so a perfect distance away while also being close to the harbor. We were unaware of harborfest so that was an added treat along with the plethora of restaurants surrounding the hotel. Nice amenities and a comfortable bed.
We were happy with our stay, we booked 3 rooms, they were clean, what I didn't like there was a little burn on my comforter like a cigarette burn my room was a "no smoking". Very nice staff, I will stay again.
My daughter and I visited this Best Western. We stayed 1 week and enjoyed every minute! The ladies that served the great breakfast were excellent especially Patricia! The cleaning staff were all very nice. the beach was clean and the pool area also! We will definitely be visiting this area again.
Traveller from Burlington, KY
This hotel is within 12 miles of all the amenities of downtown Norfolk, and 30 miles of Colonial Williamsburg and Busch …More
I specifically wanted a hotel suite with 2 beds and a " separate" sitting area with the pull out couch because I had a teenage boy that was not part of our family along. I arrived just after 3pm, gave them my Expedia reservation and was promptly checked in. I got up to the room and found that I had been given a "handicapped" room. No mention of this when I checked in. The problem with the room is that it's not in the typical hotel "suite" set up. No half wall and a separate sitting area. Only a couch directly in front of the bed and when pulled out no room to walk around it. NOT what I reserved. Back to the elevator and was grumbling when a housekeeper got on. (Later found out she was the head housekeeper). So I went back to the desk and was told there were no more rooms. Really…I'm the only one checking in today and its only 3:00pm. I explained why I reserved the suite. He just smiled and told me that's how all the rooms are set up. Big Fat Lie and I called him on it. No response but he insists they are booked and he apologized for my inconvenience. Having what I felt was no choice, back up the elevator we went. The phone was ringing when I got in. I was told that he could put me in another room in about 20 minutes. OK. Back down the elevator. The head housekeeper was waiting for me and basically she took care of us. She completely understood why I expected a suite style set up and then personally cleaned the room and made sure all was okay.
Traveller from Northern Virginia
Downtown Norfolk is seven miles west of this six-story hotel, and Virginia Beach is 13 miles away.Spacious suites provide …More
Virginia’s second-largest city, Norfolk, is the cultural and business center of the Hampton Roads region in southeastern Virginia. The city is known for its distinct neighborhoods, water-centric culture, and the strong presence of the US Navy—the Norfolk Naval Base is one of the world’s largest. America’s Historic Triangle—Jamestown, Williamsburg, and Yorktown—is within an hour’s drive.