Hypo-allergenic bedding, desk, iron/ironing board

Reviews of Wensum Guest House

3 out of 5
Wensum Guest House
225 Dereham Road, Norwich, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 146 out of 337 reviews" "
Rating 8 - Good. 145 out of 337 reviews" "
Rating 6 - Okay. 35 out of 337 reviews" "
Rating 4 - Poor. 7 out of 337 reviews" "
Rating 2 - Terrible. 4 out of 337 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Andy, UK

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel went out of business but Expedia didn't let me know this. Had to book somewhere else at the last second for a vastly inflated price.
Stayed 1 night in Feb 2020

6/10 Okay

T

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Why is there no at least access to microwave for two adults to use?
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
No key to enter the rental so had to wait around, despite phoning beforehand. No heating in our room.
Stayed 2 nights in Dec 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Cant fault anything. The man on reception was very customer focused and helpful. He went out of his way to help.The photos do not do the room justice. Very clean, spacious and comfortable. Would highly recommend
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Two things could be improved: - the possibility of opening windows at night - a better, stronger flow of water in the shower.
Stayed 1 night in Oct 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Since my last visit they have updated the decor in the room we were in, the continental breakfast was exactly what I needed and for a cooked breakfast we were directed to a very good place. Easy parking and caring service. Our shower was not behaving and the hotel sorted the situation in the best way it could very efficiently.
Stayed 3 nights in Oct 2019

10/10 Excellent

Marcus

Stayed 1 night in Oct 2019

10/10 Excellent

⁶Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Clean room, nice service, everything we needed for our 1 night dtay
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a 15 to 20 minutes walk from city centre. Has a good size car park. Staff are friendly and helpful although at breakfast it would have been useful to have more than one on duty as they were having to deal with breakfast guests as well as those checking out.
Stayed 5 nights in Sep 2019

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady in charge was really helpful, after I turned up on the day I booked and at the wrong time.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 10 mins walk from city centre, off road parking. Room a bit small but comfortable.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Bright and clean. Strange way of charging for breakfasts though!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Have stayed here a few times. Carpets replaced, look very smart, but no cooked breakfasts available any more, which is a shame.
Stayed 1 night in Aug 2019

6/10 Okay

Nigel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for us
We where stood ringing the bell after 4 pm the check in time in bike gear melting my wife carried some stuff up to the room once in the room receptionist said can i help with your bags !!!! paid for breakfast has we had done before only then to see a notice its continental only pleased we didnt pay for that kids running riot and screaming dont get us wrong no problem for us kiddies having fun but not if you had eanted a lie in
Stayed 1 night in Aug 2019

8/10 Good

cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guest house, very pleasant service and super clean. A few minor issues we noted will surely get fixed in no time. Only real issue for me was the lack of BREWED coffee at breakfast, only instant stuff - I know Norwich is not London, but it is 2019 and coffee houses have been a real success since the 1990s! Herbal tea sachets in the room would also improve things.
Stayed 1 night in Aug 2019

8/10 Good

Janine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean & friendly. City is only a short walk away
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all. Helpful & polite staff Good info on local area
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Room 20 is no more than a cupboard with a small roof light, with no other windows it was very claustrophobic and would be an issue if you suffered from claustrophobia. The en-suite needed maintenance with the extraction not working and a dripping tap. Also fire doors are wedge open which clearly is illegal and a safety issue. Cannot see how this property has a four star rating.
Stayed 2 nights in Aug 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review from a regular user
I am a regular user of this lovely guest house, having my daughter studying at the UEA, nearby. This was pre-planned stay, which turned out to be the UKs second hottest day on record!!! When calling to request a cool room (health reasons), I was quite surprised to find that the guest house's management had changed hands! I needn't have worried, however, as the new lady manager, went the extra mile, in providing me with a cool room, a fan and a jug of cold water, plus extra milk to keep me hydrated and cool. She was pleasant and efficient. The guest house, is of good standard for its budget price, hence being a regular user, who knows what she is getting. The breakfast, however, (£5 per head) is no longer a cooked breakfast, but a continental one. As a seasoned traveller, this is in keeping with other similar establishments, who have made similar changes. All in all, as usual, a pleasant and comfortable stsy
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Peter

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was good, poor services, rude people, not helpful
Stayed 11 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Jean-Marie, St Albans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Room spacious and nicely furnished. Bed comfortable. Perfect. The only small niggle is that the shower (which was nice and warm and powerful) did not have any place to put my shampoo/shower gel in the shower cubicle. A corner wire suction basket from Wilko or similar would solve the problem - simples!
Stayed 1 night in Jun 2019

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good but the shower control delivered either hot or cold and needs to be replaced, apart from that one niggle a good experience
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, good location short walk to city centre
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well decorated. helpful reception Easy walk into centre
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were lucky to be able to check in early and take a gentle stroll into the centre. As we were there for the Take That concert, it was ideally located so we could walk back too. Around 40 mins walk from Carrow Road stadium. We had a group floor room near the front door so was a little noisy thanks to inconsiderate guests. Plus the floor boards from the room above were very squeaky. The bedding was lovely and clean and the room spotless. Would definitely consider stopping there again.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy stay
Convenient 20 minute walk into city centre, mainly on the flat. Room compact but with lots of creature comforts. Excellent value for money with free parking and wifi.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean room with friendly helpful staff, location around 1mile from city centre so good and is walkable
Stayed 1 night in May 2019

8/10 Good

Chrissie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little guest house
1 night - the rooms were clean and comfortable and we slept well!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet, comfortable. Huge room. Very pleasant stay. Just 5 minutes drives from Norwich sports park.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel, very flexible and helpful with everything
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Have stayed multiple times over the past couple of years and would absolutely recommend Excellent location in an excellent city Very standard b&b, has everything you need for a short stay Friendly staff and clean rooms
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The room was nice and clean. I had a shared bathroom but was fine.
Stayed 1 night in May 2019

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Welcome to guest house very average . Stayed in ground floor room and sadly unable to open curtains as could be seen from car park area. Room clean and tidy
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main entrance door is always locked, which is a nice safety feature. Checkin was easy and a key to the front door is provided. Room was of a nice size. I booked a twin room; it was clean and the amentities in the room consisted of kettle, coffee, tea, biscuits, hair dryer, shampoo, and shower gel. I did not have the continental breakfast, because it was just that, a continental breakfast. Hot food is not included/available. Overall, would stay again.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Tatenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Excellent
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for town centre with parking. Good size room. Good value, especially the breakfast.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We really like staying here its nice and quiet and close to our family who we come down to visit and lots of parking
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4 star guest house, it is misrepresented. Very uncomfortable bed, tiny hot room and very unhelpful manager. I asked for my money back after the first night (was staying for 2) but was refused.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019