Salle de réunion

Embassy Suites by Hilton Aruba Resort – Avis

4 out of 5
Embassy Suites by Hilton Aruba Resort
J.E. Irausquin Blvd. 268, Noord

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 251 avis sur 350." "
Note de 8 – Bien, d’après 60 avis sur 350." "
Note de 6 – Acceptable, d’après 19 avis sur 350." "
Note de 4 – Médiocre, d’après 12 avis sur 350." "
Note de 2 – Terrible, d’après 8 avis sur 350." "

9,6/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Milan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything about my stay was outstanding. The staff are friendly & knowledgeable; the property is well maintained and it's within walking distance to the beach. Special thanks to the manager, Yessica, and all the front staff. Thank you, I will definitely be back.
Séjour de 6 nuits en mai 2024
Najezda Vlaun a répondu le 27 mai 2024
Thanks for sharing your experience with us! Hope to host you again in your next visit to One Happy Island.

10/10 – Excellent

Shanicka

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Aline Rios a répondu le 27 mai 2024
Thanks for sharing your experience with us!

10/10 – Excellent

Ramdane, Saugus

Voyage en famille
Christian at the front desk is awesome. Thank you!
Séjour de 6 nuits en mai 2024
Raychelline Tulabot a répondu le 26 mai 2024
Dear Ramdane,Thank you for your feedback!Sincerely,

10/10 – Excellent

Aruntha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, friendly staff, overall made are vacation smooth. No complains.
Séjour de 4 nuits en mai 2024
Aline Rios a répondu le 24 mai 2024
Thanks for sharing your experience with us! Hope to host you again in your next visit to One Happy Island.

10/10 – Excellent

Ramona

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
The hotel was very quiet and relaxing. Great location down the street from Palm Beach. The breakfast buffet could’ve a little more options.
Séjour de 4 nuits en mai 2024
Pablo Casal a répondu le 21 mai 2024
Thank you for your feedback.

4/10 – Médiocre

Yosori

Points forts : Service et personnel
Points faibles : Propreté
The service was great until the date before my departure from the hotel, my daughter was sleeping and unexpectly she start yelling that there was a insect in her skin, when i turned the lights on it was a hige roach . When I called the front desk they took too long to arrived , we were not able to sleep at all . When I asked for the manager the next day , he went inside his office and he sent a supervisor to talk to me, which I think it was very unprofessional , the only compesasion that I received was the cancellation of the resort fees .
Séjour de 5 nuits en mai 2024
Pablo Casal a répondu le 17 mai 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. We will be working to improve taking into account your feedback.

10/10 – Excellent

Abdul Aziz

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was pretty good.
Séjour de 3 nuits en mai 2024
Pablo Casal a répondu le 15 mai 2024
Thank you very much for your review.

10/10 – Excellent

barbara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property kept very clean. Friendly staff. Prices at convenience shop were a little outrageous. Food was excellent at Hotel restaurant.
Séjour de 4 nuits en mai 2024
Thais a répondu le 15 mai 2024
Dear Barbara,Thank you for taking the time to share your thoughts on your recent stay with us. We greatly appreciate your feedback as it helps us to continually improve our services and facilities.We're delighted to hear that you found our property to be kept very clean and that you had positive interactions with our friendly staff. Providing a clean and welcoming environment is one of our top priorities, and we're thrilled that this aspect of your stay met your expectations.Regarding your feedback on the prices at our convenience shop, we apologize if they seemed a little high. We constantly review our pricing to ensure it reflects the value we offer, but we'll certainly take your comments into consideration as we strive to provide the best possible experience for our guests.It's fantastic to hear that you enjoyed the excellent food at our hotel restaurant! We take great pride in our culinary offerings and are pleased that you found them to your satisfaction. Your kind words will be shared with our kitchen team, who will be delighted to hear that their efforts contributed to your enjoyment.Once again, thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back in the future for another memorable experience.Warm regards,

10/10 – Excellent

Susan D

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the daily breakfast buffet. The pool was amazing. All staff was nothing but helpful and accommodating at all times.
Séjour de 5 nuits en mai 2024
Pablo Casal a répondu le 15 mai 2024
Thank you for your review.

10/10 – Excellent

Anthony

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was beautiful. Staff was friendly & helpful. Dining area was spacious and clean. Food and drink options were great. Loved the daily breakfast buffet and evening happy hour. We will definitely return!
Séjour de 4 nuits en mai 2024
Pablo Casal a répondu le 15 mai 2024
Thank you for your comments, we hope to see you back soon.

6/10 – Acceptable

Kathy

I did not like housekeeping
Séjour de 4 nuits en mai 2024
Thais a répondu le 15 mai 2024
Dear Kathy,Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and the opportunity to address any concerns you may have had during your stay.We're truly sorry to hear that your experience with our housekeeping services fell short of your expectations. Please accept our sincere apologies for any inconvenience or disappointment this may have caused you.Your feedback is invaluable to us, and we assure you that we take it very seriously. We will be conducting a thorough review of our housekeeping procedures to identify any areas where we can improve and ensure that all of our guests receive the high standard of cleanliness and comfort they deserve.We understand the importance of a clean and well-maintained environment for our guests, and we are committed to taking the necessary steps to prevent such issues from occurring in the future.Should you decide to give us another opportunity to host you, please don't hesitate to reach out to me directly. I would be more than happy to personally oversee your reservation and ensure that every aspect of your stay meets and exceeds your expectations.Once again, please accept our sincerest apologies, and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,

6/10 – Acceptable

Kathy

I did not like housekeeping
Séjour de 1 nuit en mai 2024
Pablo Casal a répondu le 14 mai 2024
Thank you for your feedback.

10/10 – Excellent

Dimitri

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing and friendly!
Séjour de 3 nuits en mai 2024
Aline Rios a répondu le 14 mai 2024
Thanks for your kind words! We're happy to hear that you had an amazing experience with us and that our team's friendliness made a positive impact on your stay. We truly appreciate your support and hope to have the pleasure of welcoming you back for another amazing stay in the future!

10/10 – Excellent

Arthur Christian Ingleston

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was amazing.
Séjour de 8 nuits en mai 2024
Raychelline Tulabot a répondu le 11 mai 2024
Dear Arthur,Thank you for your feedback!Sincerely,

10/10 – Excellent

Andre

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property had a beautiful pool, rooms were very nice. The lobby bar and lounge area was designed very good and live entertainment during happy hour was great. The gym needs to be bigger with more equipment to accommodate the large amount of guest your resort holds. Fitness is big now and if 5 people are in the gym there isn’t enough equipment to accommodate them at one time.
Séjour de 2 nuits en mai 2024
Pablo Casal a répondu le 10 mai 2024
Thank you for your review.

8/10 – Bien

Mohinder

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Property was good. Housekeeping was very poor needs improvement Day 1 only 3 sets of towels for a room that was paid for 4 occupants and only 2 bottles of bottled water, concierge said limited to 2 bottles. Day 2 No Kleenex, no cups . Day 3 They filled Kleenex box with 1/4 of tissues Making it look like it was full Day 4 no toilet paper Kettles in rooms need to be updated so slow. Carpet in room was only vacuumed once. Concierge not helpful every time we walked past they would keep eyes glued to computer absolutely no smile. I would say they need to have more local people working behind the desk. No greetings from inside staff. I found the staff at Palm beach shop more helpful especially Chiarrata, she had so much knowledge and would make a number one Concierge. Buffet and staff there were excellent.
Séjour de 6 nuits en avril 2024
Pablo Casal a répondu le 7 mai 2024
Thank you for your comments we will take them into consideration to improve our services.

10/10 – Excellent

Jonatan

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had the best time in Aruba and the hotel was perfect
Séjour de 6 nuits en avril 2024
Pablo Casal a répondu le 6 mai 2024
Thank you very much for choosing us.

10/10 – Excellent

rosalind

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The entire property was beaand the staff was very welcoming & friendly. I would definitely stay here again.
Séjour de 3 nuits en avril 2024
Raychelline Tulabot a répondu le 2 mai 2024
Dear Rosalind,Thank you for your feedback! We hope to welcome you back soon.Sincerely,

10/10 – Excellent

KARYN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the breakfast choices and the nightly reception. the property was clean and the staff was great. see you next time
Séjour de 6 nuits en avril 2024
Raychelline Tulabot a répondu le 4 mai 2024
Dear Karyn,Thank you for your positive feedback! We hope to welcome you back in the near future.Sincerely,

10/10 – Excellent

tony

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very helpful Christian at the desk did a wonderful job with helping me and my wife with celebrating our anniversary
Séjour de 3 nuits en avril 2024
Raychelline Tulabot a répondu le 2 mai 2024
Dear Tony,Thank you for your feedback.Sincerely,

6/10 – Acceptable

Christian, Bronx

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Pablo Casal a répondu le 3 mai 2024
Thank you for your feedback.

10/10 – Excellent

Stephanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is located conveniently to South Beach, the complementary breakfast and happy hours are awesome! The gym is a little small for such a big hotel.
Séjour de 5 nuits en avril 2024
Pablo Casal a répondu le 30 avr. 2024
Thank you for your comments.

10/10 – Excellent

Kenar

Séjour de 5 nuits en avril 2024
Aline Rios a répondu le 19 mai 2024
Thank you for the excellent feedback! We appreciate it. Look forward to welcoming you back in the future!

10/10 – Excellent

Tenzin D

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wish they have more restaurants options.
Séjour de 4 nuits en avril 2024
Pablo Casal a répondu le 29 avr. 2024
Thank you for the feedback.

10/10 – Excellent

Yenny

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is beautiful, clean, great food, private beach. Staff is friendly and welcoming. Recommend 0
Séjour de 6 nuits en avril 2024
Raychelline Tulabot a répondu le 27 avr. 2024
Dear Yenny,Thank you for your feedback. We hope to welcome you back in the near future!Sincerely,

10/10 – Excellent

GBEMISOLA

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very professional people.
Séjour de 4 nuits en avril 2024
Pablo Casal a répondu le 25 avr. 2024
Thank you for your comment.

10/10 – Excellent

Eduardo

Ok
Séjour de 5 nuits en avril 2024
Pablo Casal a répondu le 23 avr. 2024
Thank you for your feedback.

10/10 – Excellent

JOANN TOGONON

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 4 nuits en avril 2024
Pablo Casal a répondu le 23 avr. 2024
Thank you for your feedback.

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Pablo Casal a répondu le 22 avr. 2024
Thank you for your feedback.

10/10 – Excellent

Ridzia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I would definitely stay again !
Séjour de 5 nuits en avril 2024
Raychelline Tulabot a répondu le 21 avr. 2024
Dear Miss Ridzia,Thank you for your feedback! Looking forward to welcoming you back.Sincerely,

10/10 – Excellent

Elizabeth, brooklyn

Voyage de couple
So beautiful and very clean! We had a wonderful stay and the pool absolutely massive!
Séjour de 6 nuits en avril 2024
Pablo Casal a répondu le 19 avr. 2024
Thank you for your feedback.

10/10 – Excellent

Safwan K

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff are amazing in the place. Franklin in the resturant area is the most amazing ever. He is sooooo helpful and pleasant and became a part of our family. Thank you embassy sweats for hiring such an employee.
Séjour de 7 nuits en avril 2024
Pablo Casal a répondu le 18 avr. 2024
Thank you very much for your comments.

10/10 – Excellent

Monika

Séjour de 6 nuits en avril 2024
Aline Rios a répondu le 7 mai 2024
Thank you so much for the positive feedback! It means a lot to us!

10/10 – Excellent

Matthew, Maynard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024
Pablo Casal a répondu le 19 avr. 2024
Thank you for your feedback.

10/10 – Excellent

Angela

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed in January, had a wonderful trip! Breakfast was amazing!! Omelet station, tons of buffet options. In the evening they have a happy hour and give you one drink ticket with appetizers. There’s a tunnel that leads you across the street to Palm beach. I left my purse in my room and the cleaning staff took care to organize my belongings and hang my bathing suit in the shower. The front desk called a taxi for me because I needed to use a credit card (most taxis on the island take cash only) the front desk was extremely helpful and kind. You can walk or borrow a bike to go to the “High Rise Hotel” area for restaurants and bars. Well lit path if you walk. Property is clean and new. Highly recommend
Raychelline Tulabot a répondu le 15 avr. 2024
Hi Angela,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 – Excellent

Jose

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelent, hotel is convenient close to almost everything. Ac good, hot water good,drinking water good,Parking good, it includes free breakfast,WiFi good and free.. I saw kids and pets(dogs) so if you have a pet and kids. Is good for them too..
Séjour de 3 nuits en avril 2024
Raychelline Tulabot a répondu le 15 avr. 2024
Hi Jose,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 – Excellent

Dominic

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place was the cleanest I have ever been in. Great breakfast, Happy Hour and all staff was friendly! Highly recommend to all.
Séjour de 6 nuits en avril 2024
Raychelline Tulabot a répondu le 15 avr. 2024
Hi Dominic,Thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back in the near future!Sincerely,

10/10 – Excellent

STACEY

Séjour de 3 nuits en avril 2024
Pablo Casal a répondu le 6 mai 2024
Thank you for your feedback.

6/10 – Acceptable

Tommy

Séjour de 6 nuits en avril 2024
Pablo Casal a répondu le 4 mai 2024
Thank you for your review.

8/10 – Bien

chong

Points forts : Propreté, commodités
Beach was not front of the hotel
Séjour de 4 nuits en avril 2024
Pablo Casal a répondu le 17 avr. 2024
Thank you for your feedback.

4/10 – Médiocre

Artur

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
I requested to speak to the GM twice and he was unavailable both times. The hotel messed up my excursion booking, the excuse was the person that took my reservation was new. Lines for drinks and breakfast.
Séjour de 6 nuits en avril 2024
Pablo Casal a répondu le 10 avr. 2024
I am very sorry that we could not conect while you were here, and very sorry about the situation with the excursion. We will look into it to make sure that eveyone is properly trained.Regards,

10/10 – Excellent

Krzysztof

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Over roll Paradice
Séjour de 5 nuits en mars 2024
Pablo Casal a répondu le 9 avr. 2024
Thank you for your feedback.

10/10 – Excellent

rocio

Séjour de 4 nuits en avril 2024
Raychelline Tulabot a répondu le 28 avr. 2024
Hi Rocio,Thank you for your positive feedback.Sincerely,

10/10 – Excellent

Justin

Séjour de 5 nuits en avril 2024
Raychelline Tulabot a répondu le 28 avr. 2024
Dear Justin,Thank you for your positive feedback.Sincerely,

10/10 – Excellent

Kezban, peekskill

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
this was a great resort! offered comp bikes, cabanas, beach chairs, breakfast included! To secure a cabana for the day you had to show up to the towel hut before they opened at 7 am (yes, there was a line) to reserve one but the fact that the hotel offered these for free, was GREAT. You could also get chairs and towels to use at the beach in front of the hotel or take with you to any other beach you went to during the day. HUGE savings since renting chairs on various beaches could get very pricey. The only thing that would have been helpful was if they offered beach umbrellas (even to rent) since that was expensive to rent at all beaches.The only other thing that would have made this resort perfect would have been airport shuttle service. Other than that, we LOVED the resort and our stay! CLEAN, comfortable, accommodating, and service was top notch!!!!! Definitely referring this resort to friends and staying here ourselves on our next trip to ARuba!
Séjour de 5 nuits en mars 2024
Pablo Casal a répondu le 8 avr. 2024
Thank you for your review.

10/10 – Excellent

Wisline

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Pablo Casal a répondu le 8 avr. 2024
Thank you for your feedback.

10/10 – Excellent

Tawanda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed the hotel.
Séjour de 4 nuits en avril 2024
Pablo Casal a répondu le 8 avr. 2024
Thank you for your feedback.

6/10 – Acceptable

Jason

Points forts : Propreté, état et installations de l’hébergement
Property location between Palm Beach & Eagle Beach (30m walk) which is nice to have choices though if you want a beach this is not your place. I suggest rent a car even if you throw in a taxi for dinners so all can enjoy a drink and hire someone for state park - driving is for the strong). Beach onsite has pretty sunsets and water (with water shoes). It is very very rocky on the feet so not good for family. Snorkeling could be good as others saw turtles. Pool area is nice and views are good. Complimentary breakfast buffet starts the day well (make sandwiches to go) and 2 complimentary drinks & snacks for happy hour all add to the hotel positives). They also give nice chairs and towels that you can take for the day offsite!!! They have complimentary bicycles you can take for 2 hours at a time. Though would be nice if they maintained them (check your gears) Generally across the property the staff was great and helpful to any needs. Our only real complaint was with concierge. Ahead of our visit they helped with a 3 dining reservations (we had a group of 14 with 8 kids 8yrs to 16yrs). Upon arrival no record. Fail #1. So sat with concierge again for an hour to make new reservations (given prior options no longer had availability). First in hotel restaurant (not great no effort ), 2nd at Quinta Del Carmen (ok no effort easy to get) and 3rd at Flying Fish (no record of us so FAIL). $120 cab rides hungry kids! Learning double check yourself and don’t trust!!!!!
Séjour de 5 nuits en mars 2024
Pablo Casal a répondu le 5 avr. 2024
Thank you for your feedback.

8/10 – Bien

Robert, marlboro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice hotel that could be elevated to great if a few changes are made. The breakfast is not top notch. There is no espresso, cappucino to be found, and the restaurant menu can be improved.
Séjour de 5 nuits en mars 2024
Pablo Casal a répondu le 5 avr. 2024
Thank you for your feedback.

4/10 – Médiocre

Glenys, Miami

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 7 nuits en mars 2024
Pablo Casal a répondu le 8 avr. 2024
Thank you for your feedback.