Terrace/patio

Reviews of La Malmaison Nice Boutique Hotel

4 out of 5
La Malmaison Nice Boutique Hotel
48 Boulevard Victor Hugo, Nice, Alpes-Maritimes

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 607 reviews" "
Rating 8 - Good. 224 out of 607 reviews" "
Rating 6 - Okay. 47 out of 607 reviews" "
Rating 4 - Poor. 17 out of 607 reviews" "
Rating 2 - Terrible. 9 out of 607 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zulfikar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION, AMAZING STAFF
Stayed 4 nights in Jan 2024

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone who worked at the front desk was very friendly and helpful. They provided excellent restaurant recommendations. Hotel was in an excellent location.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Great stay at this hotel. Excellent location with easy access to public transport, and a few minutes walk to the beach. Situated on a lovely leafy street. Room was well equipped and the bed was comfortable. Would definitely stay here again
Stayed 3 nights in Nov 2023

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff at the hotel were fantastic, couldn't have asked for more. Rooms are well appointed and confortable. The hotel in general is in need of a bit of TLC...
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was topnotch! All the staff were wonderful. Special thanks to Akim (concierge) who was always very helpful. Thank you!
Stayed 3 nights in Oct 2023

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was in perfect location and staff very helpful. Room and bathrooms in need of an upgrade .
Stayed 2 nights in Oct 2023

8/10 Good

JAYSON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel!!
Stayed 1 night in Oct 2023

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is relatively small but very tidy, clean and staff is super friendly and helpful. Highly recommend:)
Stayed 2 nights in Oct 2023

10/10 Excellent

Sabina Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made it efficient and easy for us to check in earlier than the usual time and leave our bags so we could go for a wander on the beach. For money to value ratio in the central Nice area I thought the room was excellent, we upgraded to a deluxe room and it was spacious, with a large balcony and a jacuzzi bath. All staff, and in particular reception staff were really friendly and helpful making it a joy to stay at La Malmaison. We didn’t try the breakfast but I’m sure that it’s nice too. Only thing that could be upgraded (but wasn’t a huge issue) was the lift, there was only 1 and it was fairly slow. Also our key cards stopped working a few times and we had to get them changed, but the staff were very accommodating with this.
Stayed 5 nights in Sep 2023

10/10 Excellent

bairbre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Sep 2023

10/10 Excellent

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Malmaison is a lovely hotel within quick walking distance to the beach promenade and old town. The hotel staff were all lovely. The room was spacious and comfortable and the breakfast is well worth it. Highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the area and hotel.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great breakfast and lovely staff
The hotel was good for our couple of nights stay in the city whilst attending the rugby world cup. It is perfectly situated in the centre for restaurants/shops and the beach front. We really enjoyed the market selling local produce. The room was quite disappointing for a superior but it did have a little balcony. The breakfast was excellent as always when staying at the Malmaison hotels. The staff were all lovely and accommodating too. We would stay again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient for walking to the beach, old town, shopping and to the train, and metro. Staff were very friendly and helpful
Stayed 3 nights in Sep 2023

8/10 Good

Roopak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet hotel, A/C was good in the rrooms. Balcony south facing has a nice view of the boulevard. 10 minutes walk to the beach and restaurants area.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kiersten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel--stunning--in an area that was walkable to all the major attractions and nightlife. highly recommended!
Stayed 1 night in Sep 2023

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and possibly my favourite. Quiet and pitch black at night. We were warmly greeted upon arrival and every day we stayed there.
Stayed 7 nights in Aug 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Sinead

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staff and service
An amazing hotel with the best staff! We were caught up with the UK air traffic control and had multiple flight cancellations. The staff at the Malmaison couldn't have been kinder or more accommodating. They extended our stay, held luggage and helped us find our way through a stressful time. I couldn't recommend this hotel more!
Stayed 2 nights in Aug 2023

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room , only after we complained and were moved from the one originally given to us. Staff generally excellent. Breakfast very good. Common hotel areas well appointed. Great location in a tree lined avenue.
Stayed 9 nights in Aug 2023

6/10 Okay

Jochan

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marquise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an AMAZING stay at this wonderful hotel! The staff-members were incredibly helpful and friendly...I want to say a big THANK YOU to Sylvie, Hakim, Felix and a few other front-desk staff whose name(s) I can't recall for making me feel so welcome and provided the best service I could ever ask for. I must also mention how fantastic their breakfast was each morning...I was very pleasantly surprised at how good their breakfast options were....definitely one of the highlights of my stay! Thank you all for making my stay such a pleasurable and memorable one. I'll definitely be back at LA MALMAISON whenever I get the chance to be back in Nice!! Cheers! Marquise

10/10 Excellent

chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic! Great reception staff who are friendly and accommodating. It’s close to the shops and the train station. The rooms and beds are amazing, very comfortable. 2 minutes from the tram to the airport. Super happy mini vacation 😊
Stayed 3 nights in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay in Nice. Close to everything, yet quiet and clean. Really couldn't ask for more.
Stayed 3 nights in Aug 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Anne

Stayed 5 nights in Jul 2023
Response from Cathy, General Manager on Aug 7, 2023
Dear Anne,It’s rewarding to receive your positive review about your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Our team members look forward to seeing you on your next visit to Nice.Kind regards,Cathy, General Manager

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cathy, General Manager on Jul 31, 2023
Dear Ronald,Thank you for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope that you will stay with us again in the future. Best regards,Cathy, General Manager

6/10 Okay

LING

Stayed 3 nights in Jul 2023
Response from Cathy, General Manager on Jul 13, 2023
Dear Ling,Thank you for taking the time to share your review.We regret that all your expectations were not met.We would welcome your suggestions on how we could have improved your experience.We very much look forward to welcoming you again. Kind regards,Cathy, General Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location from tram stop and to explore Nice
Stayed 2 nights in Jun 2023
Response from Cathy, General Manager on Jun 26, 2023
Dear Jeffrey,Thank you for your positively review.It is always a pleasure to receive positive feedback from our guests and we are glad that our location in proximity to public transport was ideal for you.We hope that you will stay with us again in the future. Best regards,Cathy, General Manager

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a pleasant surprise. The hotel is quaint but exceptional in service and cleanliness. The staff is incredibly helpful, especially Sylvie and Akim. They answered all our questions and added assistance when needed. The location is also perfect. The street is close to activities but more of a quiet street. When in Nice you should definitely consider this hotel.
Stayed 2 nights in Jun 2023
Response from Cathy, General Manager on Jun 26, 2023
Dear Catherine,I am so pleased to read your kind comment after your stay with us.We are delighted to hear that we met your expectations and to know that our location helped make your visit to the city enjoyable.We are happy that you received such friendly and professional service from our team members.We are looking forward to seeing you on your next visit to Nice.Kind regards,Cathy, General Manager

8/10 Good

kwok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Jun 2023
Response from Cathy, General Manager on Jun 27, 2023
Dear Guest,Thank you for sharing the review of your stay.We are pleased that we were able to meet your expectations.We hope that you will stay with us again in the future. Best regards,Cathy, General Manager

10/10 Excellent

Franz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful
Stayed 1 night in Jun 2023
Response from Cathy, General Manager on Jun 22, 2023
Dear Franz,Thank you for your review.We are so pleased that you appreciated the quality of service . Our dedicated team is gratifying and encourages us to uphold our standards.We hope that you will stay with us again in the future. Best regards,Cathy, General Manager

10/10 Excellent

Eugenia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff shine at a great hotel
I’m pretty self sufficient but the few things I did ask for help with, I got it with a smile. Super helpful staff (from loaning me an outlet converter to arranging the transportation back to the airport) at a clean and quiet hotel. Not far from the water, the train station, shops and restaurants. Room was larger than most others I have stayed in while in France. Bathroom was small but normal for here. Great restaurant next door but it’s a bit pricey and the food was just ok. You can find better for less with a short walk.
Stayed 2 nights in Jun 2023
Response from Cathy, General Manager on Jun 21, 2023
Dear Eugenia,Thanks for the time taken to share your experience.We are delighted to hear that you found our team to be helpful and our hotel clean and quiet. It's great to know that you appreciated our convenient location near the water, train station, shops, and restaurants and that you were happy with the size of your room.We regret to hear that the restaurant next door did not meet your expectations. We understand that there are many dining options in the area, and we are glad you were able to find better alternatives within a short walk.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Cathy, General Manager on Jun 1, 2023
Dear Shawn,Thank you for this positive review of your stay.We are glad you had an enjoyable stay! Our team members take great pleasure to give the best service they can.We hope that you will stay again with us in a very near future. Best regards,Cathy, General Manager

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Malmaison Hotels in the UK are excellent and it was the name that attracted me to this hotel, however, this is a mid-range hotel which would benefit from some upgrading. The location was good being only a short walk to the promenade in a straight line and the same to the Train station but in the opposite direction. The light railway stops close by. There is no restaurant but the receptionist recommended a bistro close by which was excellent. If your budget can stand it there is a gastronomic restaurant on the ground floor. Breakfast is extra but was very good with a good selection of hot and cold items and a coffee machine where you could choose whatever you wanted. There is a flight of stairs to the reception so not great for disabled people. The room we had was large with a balcony and smart tv with free Netflix and movies. A special mention to the blond lady in reception who was extremely knowledgeable and very helpful in organising our transfer to Cannes airport (sorry I can't remember her name).
Stayed 1 night in May 2023
Response from Cathy, General Manager on May 30, 2023
Dear Norman,Thank you for taking the time to provide your feedback.We are glad to hear that you appreciated our convenient location, close to the promenade, train station, and light railway. It's also great to know that you enjoyed our breakfast selection and found it to be of high quality.We understand that you found our hotel to be in need of some upgrades. While our hotel is inspired by the 1920s Art Deco style, we strive to combine classic and modern elements to provide a comfortable and chic atmosphere for our guests. We appreciate your feedback and will take it into consideration for future improvements.Regarding the restaurant, although our hotel does not have its own, we are pleased that you enjoyed the bistro recommendation and the gastronomic restaurant located in the same building.We apologize for any inconvenience caused by the stairs leading to the reception, and we do offer porter assistance to help with luggage. Lastly, we are delighted that our receptionist was knowledgeable and helpful in organizing your transfer to Cannes Airport; we will certainly pass on your kind words.We hope to have the opportunity to welcome you back in the future for another pleasant experience.Kind regards,Cathy, General Manager

10/10 Excellent

Angela

Liked: Cleanliness
Charming and well cared for property. Everything is welcoming and go out of their way to ensure your stay as enjoyable as possible. The 5th time I have stayed here and have yet to be disappointed
Stayed 7 nights in May 2023
Response from Cathy, General Manager on May 26, 2023
Dear Angela,Thank you for your feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.Our team members look forward to seeing you on your next visit to Nice.Kind regards,Cathy, General Manager

4/10 Poor

Prajesh Harish

Liked: Cleanliness
Disliked: Staff & service, amenities
Great location and nice view from our room looking out on to the Town One male member of staff was very unhelpful and very rude and ruined the whole stay for us.
Stayed 2 nights in May 2023
Response from Sanna, General Manager on May 16, 2023
Dear Prajesh,Thank you for taking the time to share your feedback.We are pleased you chose to stay with us and that our strategic location and fabulous views met your expectations.However, we are sorry to hear that you were not entirely satisfied with the level of service delivered by a team member and apologise for any inconvenience. Your satisfaction is our top priority and we would like to thank you for bringing this to our attention. Rest assured that we will use your feedback to address this matter with our team and take any necessary action.We hope you will consider staying with us again in the future. Best regards,Sanna, General Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good breakfast and spacious rooms
Stayed 4 nights in May 2023
Response from Sanna, General Manager on May 16, 2023
Dear Steven,Thank you for reviewing your recent stay.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.We are so pleased to know you were satisfied with our quality service and location.We hope that you will stay with us again in the future. Best regards,Sanna, General Manager

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Staff were very helpful! Breakfast buffet was excellent. Perfect rooms and great location, easy to walk everywhere!
Stayed 1 night in Apr 2023
Response from Sanna, General Manager on Apr 25, 2023
Dear Carly,Thank you for taking the time to review your stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations. We will be sure to let our team members know how much of an impact they made on your experience.It is also a pleasure to know that our strategic location helped you to make the most of your stay.Our team members look forward to seeing you on your next visit to Nice.Kind regards,Sanna, General Manager

8/10 Good

Mor

Disliked: Cleanliness
Toilet smell
overall it was ok. We had bad smell coming out of the toilet (before we ever used it).
Stayed 1 night in Apr 2023
Response from Sanna, General Manager on Apr 25, 2023
Dear Guest,Thank you for the time you have taken to review your stay.We are glad to hear that you found your stay at our hotel to be overall satisfactory. However, we are truly sorry to learn about the unpleasant smell coming from the toilet in your room. We understand how this could have affected your experience, and we apologize for any inconvenience it may have caused.Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we take all feedback seriously. We have already addressed this issue with our maintenance team to ensure that it is resolved and does not occur in the future. We hope that you were able to enjoy the other amenities and services our hotel offers, such as our convenient location, comfortable rooms, and delicious breakfast selection.We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Sanna, General Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was excellent staff very helpful and polite.location very good no negatives
Stayed 3 nights in Apr 2023
Response from Sanna, General Manager on Apr 21, 2023
Dear Brian,Thank you for your positive review.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We hope that you will stay with us again in the future. Best regards,Sanna, General Manager

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our balcony that we could enjoy and the fact that it was so walkable to the old town.
Stayed 8 nights in Apr 2023
Response from Sanna, General Manager on Apr 21, 2023
Dear Shelby,It’s rewarding to read this kind comment about your stay.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us and we appreciate your kind recommendation.Our team members look forward to seeing you on your next visit to Nice.Kind regards,Sanna, General Manager

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Sanna, General Manager on Apr 11, 2023
Dear Susan,It’s rewarding to read this kind comment about your stay.It means a lot to know that you appreciated our high standards and comfortable rooms.Our team members look forward to seeing you on your next visit to Nice.Kind regards,Sanna, General Manager

10/10 Excellent

Ross, Southampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with the tram stop and beach close by. Very clean, comfortable, with friendly and helpful staff. Superb base for a Nice trip.
Stayed 3 nights in Apr 2023
Response from Sanna, General Manager on Apr 11, 2023
Dear Ross,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It is also rewarding to know that you found our location ideal for your needs.Our entire team sincerely appreciates your kind words. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service.We hope that you will stay with us again in the future. Best regards,Sanna, General Manager

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location, less than 10 minute walk to the Prom & places to eat...the tram station is only 3 minute walk to connect to Airport. Akim & Sylvie were both very welcoming and helpful... be careful about the complimentary drink though, it is only free if you don't get your room serviced during your stay...breakfast was a bit of a mess as the scrambled eggs & bacon never came out together, so one went cold waiting for the other...I would still recommend this hotel for its location & staff
Stayed 3 nights in Mar 2023
Response from Sanna, General Manager on Apr 11, 2023
Dear Deborah,Thank you for providing your review.We are really happy that you had an enjoyable stay with us and that our location was ideal for you.We apologise, however, for any misunderstanding and for any inconvenience you faced with regard to breakfast. Rest assured we have addressed this feedback with our team.Nevertheless, we are grateful for your kind mention of our team's excellent service and will pass on your compliments to Akim and Sylvie in particular.We look forward to welcoming you back. Best wishes,Sanna, General Manager