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Reviews of White Oaks Resort & Spa

5 out of 5
White Oaks Resort & Spa
253 Taylor Rd, Niagara-on-the-Lake, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1239 out of 1587 reviews" "
Rating 8 - Good. 261 out of 1587 reviews" "
Rating 6 - Okay. 60 out of 1587 reviews" "
Rating 4 - Poor. 17 out of 1587 reviews" "
Rating 2 - Terrible. 10 out of 1587 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mischa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Annar, Milton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented, clean and lovely staff all across.
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 19, 2024
Dear Annar,Thank you for the 5 STAR Rating and for letting us know, via this, that you had a fabulous time with us here at White Oaks. We are delighted that your getaway, was all that you were hoping for and that you find WO to be "clean", "family oriented" with "lovely staff" throughout.It will be our pleasure to warmly welcome you anytime!Kindest regards,

10/10 Excellent

Bill

Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 19, 2024
Dear Bill,It is very rewarding to know that you had a 5 STAR getaway here with us at White Oaks! Thank you for this rating, which in turn indicates that you had a wonderful time.We will be pleased to welcome you back, anytime!Kindest regards,

10/10 Excellent

Heather

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed at White Oaks for my birthday weekend. It was convenient for heading into NOTL for lunch and dinner and a quick run to Gretzky Estates for an event. We loved the health club access! What a great facility. We also had a wonderful couples massage at the spa. Thank you!
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 18, 2024
Dear Heather,Sounds like a well planned and fun weekend for a special occasion! A very Happy Birthday to you!Thank you for choosing White Oaks to enjoy a "wonderful" couples massage and our health Club access...all at our "great" facility.Thank you as well for letting us know that you enjoyed some area highlights including downtown NOTL and Gretzky Estates.We can not be more pleased to know that you had the 5 STAR experience, we believe you deserve, especially on your birthday!A cheerful greeting and warm welcome will be here for your upon your next arrival. We look forward to it!Kindest regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been nice to have the spa option. Unfortunately you have to book the 6-8 weeks in advance?!
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 17, 2024
Dear David,We are very pleased to see by one of the Top ratings that you had a great time, overall, here at White Oaks! Thank you for completing this survey.I am sorry to read that you were not able to get the service/s you were hoping for as our spa does book well ahead, as many in our area do. If you are flexible and looking for something last minute, it never hurts to call our Spa to see if there is a late cancellation or perhaps a lovely service which you haven't tried before available to be booked. We wish you to be happy and really enjoy yourself while here, so booking ahead is recommended, however a last-minute phone call once in a while, might be fun just in case something is available. We look forward to your next visit and hope to read that you had a wonderful spa experience during your next visit. We will be pleased to warmly welcome you again, anytime!Kindest regards,

8/10 Good

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping. Clean and comfortable rooms. Great staff
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 17, 2024
Dear Carmen,We are pleased to see by one of the Top ratings that you had a wonderful time here at White Oaks!Thank you for completing this survey and for letting us know that you find our location "great for shopping", our rooms "clean and comfortable" and our team "great" as well.We look forward to your next visit and hope to see you soon!Kindest regards,

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! check in was smooth and easy
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 17, 2024
Dear Adriana,How nice to read that you found everything to be "wonderful" during your recent visit to White Oaks!"Smooth and easy" check-in and a 5 STAR experience...thank you for choosing WO.Warmly welcoming you again is something we look forward to!Kindest regards,

10/10 Excellent

L.

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 16, 2024
Dear L.,"Would stay again!"...this is one of the most valued compliments for all of us here at White Oaks. It indicates that you are so happy that you wish to repeat your experience...how great is that for everyone! We could not be more pleased that you are happy! Thank you for posting and for letting us know.Warmly welcoming you again will be our pleasure!Kindest regards,

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 16, 2024
Dear Jasmin,We are very pleased to see by your 5-STAR rating that you had a wonderful time here with us at White Oaks. Thank you for letting us know that you found our service "great" as well!We appreciate you letting us know as we believe you deserve to be treated with care and respect and we truly wish for you to have a great getaway!We look forward to warmly welcoming you back, hopefully soon!Kindest regards,

10/10 Excellent

Mayokun

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience, excellent service and attention to detail. Will highly recommend
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 16, 2024
Dear Mayokun,We have so much to be thankful for when we read that you had an "amazing" experience, and found "excellent" service and "attention to detail" here with us at White Oaks!Thank you not only for letting us know that you are 5 STAR Happy, but also for your valued recommendation! We will work to ensure another fabulous stay for you upon your return...hopefully soon!Kindest regards,

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit at White Oaks! Staff and cleanliness are exceptional
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 16, 2024
Dear Melissa,"Exceptional" cleanliness and staff...thank you for your kind words and for letting us know that you had a "great" visit here with us at White Oaks!We could not be more delighted that you are pleased!Warmly welcoming you again with be our pleasure, anytime!Kindest regards,

10/10 Excellent

Mario

Excellent customer service and cleanliness.
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 16, 2024
Dear Mario,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks. We are delighted to know that you are pleased with our "excellent" cleanliness and guest service, but most of all, that you are happy.Please come again, it will be our pleasure to welcome you back with a cheery greeting and warm smile!Kindest regards,

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience at White Oaks. Front desk staff was terrific and helped us get early check-in and late check-out. Our room was bright and clean and there were robes waiting for us on the beds. The front desk even sent up a tray of chocolate covered strawberries for my sons. We really enjoyed the pool and hot tub which have nice long hours. The virtual assistant (via text) was really helpful, I asked it about the pool hours at one point and got an immediate answer, and later I requested more kleenex for the room, and it was delivered in less than 10 minutes. We didn't have dinner at the hotel, but the breakfast buffet at Liv was spectacular. Great service, delicious food, lovely ambiance.
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 16, 2024
Dear Luke,A "fantastic" experience here with us at White Oaks...Wow...we are so pleased to read that you and your sons are happy!A "bright and clean" room, cozy robes, treats from our caring team, enjoyable/convenient pool and hot tub, great response time both through our IVY virtual assistant and our staff and a "spectacular" breakfast buffet...thank you for choosing WO for your recent getaway and for summing up your experience as "great" service, "delicious" food and "lovely" ambiance.Your happiness is our joy and your review is bringing smiles to our team...thanks so much!A cheery and warm welcome await you and your family anytime!Kindest regards,

10/10 Excellent

Joelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three days and two nights - and the staff were incredibly helpful. From the wonderful "greeters" to the Concierge department - it was top notch, and we will definitely be back!
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 13, 2024
Dear Joelle,Reading that you will "definitely" be back to visit us here at White Oaks is very rewarding! Thank you for this huge compliment and for your kind words.Knowing that you found our team "incredibly helpful" and our facility "top notch" and "wonderful", is gratifying, especially as we recognize that this helps you feel 5 STAR happy with your overall experience.A genuinely warm and cheery welcome, awaits you upon your return!Kindest regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 16, 2024
Dear Jessica,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 14, 2024
Dear Dawn,We are so happy to read that you had a 5 STAR experience while with us here at White Oaks. Thank you for letting us know, as we believe that this is what a getaway should be.We look forward to warmly welcoming you again!Kindest regards,

10/10 Excellent

Gor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfest could be better I guess with more optins to choose.
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 12, 2024
Dear Gor,We very much appreciate the 5-STAR rating indicating that you had a great time here at White Oaks. Thank you!Thank you also for taking time to post. We wish you to know that our feedback regarding our breakfast options has been forwarded to the appropriate team for review and consideration.We look forward to your return so that we may warmly welcome you again, hopefully often over the coming years.Kindest regards,

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, luxury, old-school high quality service. You can tell by the decor of the interior that it is an older property. They have made the necessary esthetic updates in the rooms to appear modern but could use a full revamp to feel like a resort. The fitness facilities are top-notch. I had no idea it was a public fitness club, so bear that in mind. BUT a really beautiful facility with excellent pilates and yoga classes, a huge weight room, speed and agility training, sauna. I will be staying there again for business in Toronto.
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 12, 2024
Dear Tara,"Excellent, luxury, old-school high quality service", "top-notch" fitness facilities, "really beautiful" facility with "excellent Pilates and yoga classes, "huge" weight room, "speed and agility training" and sauna...we are delighted that you are happy with your experience here and thank you for choosing White Oaks! Our fitness facility is for our Club members as well as for the enjoyment of our Hotel guests.Whether for business or simply to relax and rejuvenate, it will be our sincere pleasure to warmly welcome you again, anytime!Kindest regards,

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort and great customer service!
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 11, 2024
Dear Samantha,Thank you kindly for your 5 STAR Rating, for letting us know that you found White Oaks an "amazing" resort and via this, that you had a lovely time while with us.We are delighted that you felt well taken care of and that you found our guest service "great"! We can't wait to cheerfully welcome you back, hopefully often!Kindest regards,

10/10 Excellent

Weimeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at a very convenient location. The receptions are super nice. Love it!
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 9, 2024
Dear Weimeng,Thank you for the 5 STAR Rating and for letting us know that you had a fabulous time with us here at White Oaks. It is kind of you to note that you find WO a "beautiful hotel", at a "very convenient location" and that you felt welcomed by our team upon arrival. It is especially easy for us to be "super nice" when we have wonderful guests like you to greet.Thank you also for mentioning that you "love it" as we love having you with us!We are delighted that your getaway, was all that you were hoping for and look forward to your return. It will be our pleasure to warmly welcome you anytime!Kindest regards,Lindy, Guest Services Liaison

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the line facilities. Th staff are amazing and very accommodating. The restaurants and spa are perfect. I highly recommend.
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 7, 2024
Dear Michael,Thank you kindly for your gracious recommendation and kind words. We are delighted that you are very pleased!"Top of the line" facilities, "perfect" restaurants and spa and wonderful service from our "amazing and very accommodating" staff...we appreciate you choosing White Oaks for your recent getaway!We are delighted to have had you with us and look forward to the opportunity to warmly welcome you again and again!Kindest regards,

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 8, 2024
Dear Donald,We are very pleased to see by one of the Top ratings that you had a great time here at White Oaks!Thank you for completing this survey and for letting us know.We look forward to your next visit and hope to warmly welcome you again soon!Kindest regards,

10/10 Excellent

Alexandria

Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 24, 2024
Dear Alexandria,Thank you for your 5 STAR Rating! We are delighted that you had a great time while at White Oaks and look forward to welcoming you back!Kindest regards,

10/10 Excellent

Raj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk very helpful and polite. Dinner at the Luv restaurant was also excellent. I can't speak enough about the excellent staff throughout the facility.
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 4, 2024
Dear Raj,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks. We are delighted to know that you enjoyed your dining experience and found our LIV restaurant "excellent"!It is kind of you to mention that our Front Desk team is "very helpful and polite" as they really are lovely people, who genuinely hope to please you when you are here with us. Please come again, it will be our pleasure to warmly welcome you again, anytime!Kindest regards,

8/10 Good

Daniela

Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 24, 2024
Dear Daniela,We are very pleased to see by one of the Top ratings that you had a great time here at White Oaks!Thank you for completing this survey and for letting us know.We look forward to your next visit and hope to warmly welcome you again soon!Kindest regards,

10/10 Excellent

vikki

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hot tub and steam room!
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on Mar 3, 2024
Dear Vikki,Isn't if fun getting away and finding a lovely "hot tub and steam room" waiting for you, along with a team who are truly glad that you are here! We are delighted that you had a great time and very pleased that you are happy with your recent getaway here at White Oaks!Thank you for letting us know that you had a 5 STAR visit!We look forward to warmly welcoming you, anytime!Kindest regards,

10/10 Excellent

Abby-Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing trip so far !
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 26, 2024
Dear Abby-Gail,Thank you for completing this survey and for the 5-STAR rating! We are delighted that you are enjoying your stay with us at White Oaks so far, and that everything is to your complete satisfaction!We look forward to having you again, hopefully often over the coming years!Kindest regards,

10/10 Excellent

sean

Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Mar 24, 2024
Dear Sean,Thank you for letting us know that you had a 5 STAR experience while at White Oaks. This is wonderful to read, as we believe each guest should enjoy the getaway they are hoping for, while with us.We look forward to warmly welcoming you back!Kindest regards,

8/10 Good

Lisa Ann

Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Mar 24, 2024
Dear Lisa Ann,Thank you kindly for one of the TOP Ratings! We appreciate knowing, via this, that you had a wonderful getaway with us here at White Oaks.Our team looks forward to welcoming you back, anytime!Kindest regards,

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. I have been several times and each time I leave very happy.
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 21, 2024
Dear Yolanda,"Each time I leave very happy"...we could not be more pleased. Thank you for letting us know, as your happiness is important to us.Thank you for noting that White Oaks is an "amazing place" and that you've been with us several times...we can not wait for your return and to warmly welcome you when you do!Thank you and hope to see you again soon!Kindest regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is amazing
Stayed 2 nights in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 20, 2024
Dear John,We love that you find our White Oaks "amazing"! Having a 5 STAR Experience and leaving feeling happy, relaxed and rejuvenated is what it is all about here at WO! We could not be more pleased for you!A cheery, warm greeting await you anytime. We look forward to your return!Kindest regards,

10/10 Excellent

Daniele

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel! Amazing service from all the staff, we loved the fact that we were able to check in as soon as we got to the hotel. Even after checkout the staff helped us out by offering tips for our excursions and complimentary bottled water for the ride back home. Beds are comfortable, Breakfast is great at the restaurant.😊 We recommend this hotel to everyone!😊❤️
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 20, 2024
Dear Daniele,Thank you for your valued recommendation and lovey review!Reading that you "absolutely love" White Oaks, find our service "amazing", enjoy our little touches, our "comfortable" beds and "great" breakfast is very rewarding for all of us here at WO! We could not be more pleased that you are happy and that you were taken care of by all staff even after check-out! It really is our pleasure to do all that we can to ensure to help you have the best getaway possible.Warmly welcoming you again will be our pleasure!Kindest regards,

10/10 Excellent

Duncan

Travelled with partner
Liked: Amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 19, 2024
Dear Duncan,Thank you for noting our "very friendly and helpful" team - especially as it has been our pleasure doing all that we can to ensure a wonderful getaway for you.Please come back to our White Oaks anytime...we look forward to warmly welcoming you again with a cheery greeting...hopefully soon!Kindest regards,

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liv is delicious...but be prepared for a calm and long dinner experience!
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 19, 2024
Dear Kristen,Thank you for noting that our LIV dining option provides a true fine dining, delicious...calm and extended experience where you sit back, relax and savor while our caring and expert servers pamper you from start to finish. We look forward to welcoming you back for another relaxing experience - hopefully soon!Kindest regards,

10/10 Excellent

Jael

Liked: Cleanliness, staff & service, property conditions & facilities
Cv
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 19, 2024
Dear Jael,Thank you for completing this survey and for the 5-STAR rating! We are delighted that you enjoyed your stay with us at White Oaks and that everything was to your full satisfaction!We look forward to having you back!Kindest regards,

2/10 Terrible

Jacqueline

Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Mar 24, 2024
Dear Jacqueline,Ohhh I am so sorry to read based on your rating that you did not have the wonderful experience that we truly wish for all of our guests. It is my sincere hope that our team did what they could to try to make it right for you as you matter to us here at White Oaks.Should you wish to speak with me for any reason, please contact me at WO (I am the only Lindy here). I will be happy to take your call and ask that you leave a message if I am unable to get to the phone right away. I will respond to your v.m. as promptly as possible.It is with hopeful optimism that we look forward to warmly welcoming you should you decide to choose us again in future. Take care.Kindest regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 19, 2024
Dear Nicole,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks. We are delighted to know that you enjoyed our amenities, our “great" location and especially that you are happyPlease come again, it will be our pleasure to welcome you back!Kindest regards,

10/10 Excellent

Juliana

Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Mar 24, 2024
Dear Juliana,Thank you for the 5 STAR Rating and for letting us know that you had a fabulous time with us here at White Oaks. We are delighted that your getaway with us, was all that you were hoping for.We look forward to your return and to warmly welcoming you back!Kindest regards,

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 18, 2024
Dear Lydia,Thank you kindly for your 5 STAR Rating and for letting us know by this rating that you had a lovely time with us here at White Oaks.We will be delighted to warmly welcome you back with a cheery greeting, anytime!Kindest regards,

10/10 Excellent

lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort is perfect. Spacious rooms, high end spa with RMTs, tasty times at Play restaurant. It over looks the tennis courts at the fitness club! Only thing we didn't like was the parking situation. Had to walk 7 or 8 minutes to get to car. Overall I will say it's my favorite resort in North America and I stay at alot of resorts and hotels (beats the Fairmount).
Stayed 2 nights in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 16, 2024
Dear Lindsay,"Everything about this resort is perfect"...wow...thank you for your kind words! As an experienced traveler, we very much appreciate you noting that White Oaks is one of your "favorite" resorts in North America. We are delighted that you are happy!"Spacious rooms", "high end" Spa with RMTs, and wonderful experiences at our PLAY restaurant...thank you for continuing to choose WO and for letting us know that you are very pleased with your getaways here.If I may suggest, our Concierge and Door team will be happy to assist in directing you to your vehicle in the most time efficient way, especially as we sincerely want each of your experiences to be enjoyable and as comfortable as possible.A cheery greeting and warm welcome await you here as always. It will be our sincere pleasure to have you back again, anytime!Kindest regards,

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stellar property close to shopping and a great venue a stone throw away in niagara’s wine country! Worth the visit for a relaxing getaway.
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 11, 2024
Dear Joshua,Thank you for your valued review/recommendation and for noting that you found our property "stellar" and our location convenient.We are delighted that you are happy and that you find White Oaks "worth the visit for a relaxing getaway"!A cheery greeting and warm welcome await you anytime you find time to visit us again!We look forward to it!Kindest regards,

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 10, 2024
Dear Caitlin,We very much appreciate the 5-STAR rating, indicating that you had a great time here at White Oaks. Thank you!We look forward to your return visit. A cheerful greeting and warm welcome - await you here anytime!Kindest regards,

10/10 Excellent

Montana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are tennis courts, a gym, hot tub, pool, spa, restaurant/bar and cafe on site. Great family hotel, or hotel for a night away with your spouse or girlfriends. You can walk across the street to an outdoor shopping center and close drive to Niagra on the Lake downtown.
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 10, 2024
Dear Montana,What a pleasure to read that you found so many aspects of your recent stay with us noteworthy! Thank you for letting us know some of your highlights including; our Fitness Facility, Hot Tub, Pool, Spa, Restaurant/Bar and Café, as well as our convenient location!We appreciate you mentioning that you found White Oaks "great" for an intimate night away or for the whole family.We could not be more pleased that you are 5 STAR Happy!It will be our pleasure to warmly welcome you again, anytime!Kindest regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was so very friendly and overall an impeccable experience! Breakfast options was too expensive.
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 11, 2024
Dear Caroline,We are delighted that you found your experience "impeccable" while with us here at White Oaks!It has been our pleasure to take excellent care of you, so it is very gratifying to know that you found our service "so very friendly".We have three breakfast location options with a good array of choices for your pleasure...our find dining LIV restaurant, our GROW Café and our Private In-room Dining. You can enjoy a nice toasted bagel and yogurt or a full dining experience. Hopefully there is an option which is enjoyable for you during your next visit.We look forward to cheerfully welcoming you again, anytime!Kindest regards,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, very friendly, beautiful room
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 10, 2024
Dear Arthur,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks. We are very pleased to know that you found our rooms "beautiful", our staff "very friendly" and especially that you are happy!Please come again, we will be delighted to cheerfully greet you with a warm welcome upon your return!Kindest regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lindy, Guest Services Liaison on Feb 11, 2024
Dear Michael,Thank you so much for your 5-star rating! This is one of the highest compliments appreciated by all team members here at White Oaks!We are very pleased that you enjoyed your stay with us and will cheerfully welcome you back on your next visit!Kindest Regards,

10/10 Excellent

louise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at white oaks Staff were super accommodating and friendly Hotel was 5 star
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 11, 2024
Dear Louise,An "amazing experience", 5 STAR Hotel and staff who are not only genuinely glad that you are here, but are "super accommodating and friendly"...thank you for your kind words and for choosing our White Oaks for your recent getaway!Warmly welcoming you again will be our pleasure! Hope to have you back soon!Kindest regards,

6/10 Okay

Ken

Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Mar 24, 2024
Dear Ken,It seems that you did not have the fabulous getaway that we truly wish for each of our guests. I am disappointed for both you and for White Oaks.Should you wish to speak with me for any reason, please contact me at WO (I am the only Lindy here). I will be happy to take your call and ask that you leave a message if I am unable to get to the phone right away. I will respond to your v.m. as promptly as possible.We hope to have the opportunity to warmly welcome you back again, anytime!Kindest regards,

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and enjoy. Wonderful staff.
Stayed 1 night in Feb 2024
Response from Lindy, Guest Services Liaison on Feb 11, 2024
Dear Chris,We are delighted that you had a fantastic time during your recent visit here with us at White Oaks!Thank you for noting that you found WO a "great place to relax and enjoy", with "wonderful" staff to take care of you while you are here.We look forward to warmly welcoming you again, and it will be our pleasure to do all that we can to ensure another great stay!Kindest regards,

10/10 Excellent

Peter, Bowmanville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lindy, Guest Services Liaison on Feb 11, 2024
Dear Peter,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks.Please come again, a cheery greeting and warm welcome back await you when you do!Kindest regards,