Front of property - evening/night

Reviews of Oakes Hotel Overlooking the Falls

3.5 out of 5
Oakes Hotel Overlooking the Falls
6546 Fallsview Blvd, Niagara Falls, ON

Reviews

6.8
Rating 10 - Excellent. 1324 out of 4499 reviews" "
Rating 8 - Good. 952 out of 4499 reviews" "
Rating 6 - Okay. 783 out of 4499 reviews" "
Rating 4 - Poor. 633 out of 4499 reviews" "
Rating 2 - Terrible. 807 out of 4499 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

tina

Travelled with family
Parts of hotel outdated. Front desk staff not especially helpful. In my opinion… not worth the money paid.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chaikyung, Syosset

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is not polite Forthmore they will additionally charge resort fee and parking fee every day.
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The stay was pleasant. I only wish we had functional outlets. But overall very nice place to stay
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Celine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were dirty and outdated
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Natalie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Good enough. The river view was amazing! The bathroom was very very outdated. Very poor shower. Good for walking in the area.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Venessa

Travelled with partner
Liked: Staff & service, amenities
Had such an amazing time with my husband for our 10 year Anniversary, we decorated the room & made it very special. No noise, very warm in the room, nice & clean. The pool was empty in the morning so we had a nice swim alone. Definitely could be better but for a 3-star hotel, it’s great. You get what you pay for. Best 3-star hotel around. Would visit again! :-D
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

yun sig, Ambler

Stayed 1 night in Apr 2024

2/10 Terrible

Lydia

Travelled with family
Disliked: Property conditions & facilities
The hotel is not up to date
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Rhebeca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room I was given was very outdated. From the funiture to the design and layout, i didnt expect the room to look that way. Either than that it was clean
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

4/10 Poor

J.

Travelled with family
Liked: Cleanliness
View of falls
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Dave H

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Dimitra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The wiew
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Gholamali

Disliked: Property conditions & facilities
Not clean and coffee machine wan not working at all
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Sanjay

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place . Some staff is rude. Beautiful view of Niagra falls from the room.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

6/10 Okay

Revy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The was not that clean. The sink was clogged.
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

6/10 Okay

Antonia

Travelled with group
Liked: Staff & service
I loved the view in front of the Falls but the room need it a microwave, safe, a bar . The pool was cold No heating .
Stayed 3 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Kai Hang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fall view it’s good
Stayed 1 night in Apr 2024
Response from Management on Apr 19, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Bianca

Travelled with partner
Liked: Cleanliness, staff & service
For the price, it was very worth it. Especially for the view you get! The hotel room was cleaned where needed to be (bed and bathroom were very well cleaned!) but you could tell the sofa, curtains and ac were very dusty and the room felt stuffy. Towels didn't do very good job of drying. Also, I was not aware of extra fees and a security deposit. Wish that was made more clear.
Stayed 1 night in Apr 2024
Response from Management on Apr 19, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

2/10 Terrible

Cemile

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls.

6/10 Okay

nicole

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls.

4/10 Poor

Jose

Travelled with partner
you ended up relokating me to a diferente hotel not nice
Stayed 2 nights in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid Interior Coutyard King.
Stayed 3 nights in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

Kristy

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay here again. The heat in my room didn’t work. It was so noisy outside and staff walking around with a trolly at night time! So disgusting and dirty in the room. Underneath the beds were caked on dirt and dust bunnies (not good for my allergies!) and when I called about how I had no heat in the middle of the night they told me sorry maintenance went home at 12…doesn’t help when my children and I are freezing and can’t sleep!
Stayed 2 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Fredrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel, very recommended
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking too expensive...should be included
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Dwain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room with an awesome view of the falls. Jacuzzi tub. Room was clean and very comfortable. Would go back again.
Stayed 2 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Shannon

Travelled with partner
Disliked: Property conditions & facilities
The property is very out dated. There is not even coffee in the rooms, you have to go to the lobby. Check-in took forever, the mini fridge just sits against a wall as an after thought, and the bathroom has a pedestal sink with a tiny glass shelf for toiletries. We had to keep our toiletries in our suitcases. Only plus was the location and the upgrade to a jacuzzi room for the long wait.
Stayed 2 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Shawna

Liked: Staff & service, property conditions & facilities
It is a good property but motel rooms are outdated and need updating
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Fallsview room had stunning views! The hotel rooms need some updates the furniture and plumbing could also use updating. In addition, the tv channels were limited. The room however, was comfortable and we had a good night’s rest.
Stayed 2 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

8/10 Good

Aymee, Orlando

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Husband surprised me with an overnight stay for my birthday. Our king size bed room with Falls view was fantastic. The view from our room was stunning. Your location was only a 7 minute walk to OLG where we went for the Lonestar concert. I loved how coffee and tea were available around the clock and for free. We also loved that it didn't cost us an arm and a leg to stay and have a beautiful falls view room. Thank you for a great stay, we will definitely be back.
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

Teresa De

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in staff was not personable . Our room was on the exterior and in ooor condition . There was cold air coming in because the
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

sarkoun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good place to stay
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Gursharan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved it because it was close to the falls
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Santiago

Travelled with family and small children
Excellent place
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Diane

Travelled with family, Travelled with group
The biggest problem was leaking bathtub continuous! Could have given enough water for a 3rd world country. Fire alarm went off. Real drag.
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

Liz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Teresita de, Mississauga

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with an amazing view of the falls!! Staff were excellent at check in (Shout out to Jessye!) would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity
Stayed 1 night in Apr 2024
Response from EM on Apr 13, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nice pool and hot tub nice room
Stayed 1 night in Apr 2024
Response from EM on Apr 13, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Eric

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is disgusting, smells like sweat, pictures are not accurate representation of the rooms or facility.
Stayed 1 night in Apr 2024
Response from EM on Apr 13, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Swati

Travelled with family, Business traveller
Liked: Staff & service, amenities
It is very convenient as walkable to the convention center. Based on the property condition pricing of the property was on higher side. It is average property. Rooms also very average.
Stayed 1 night in Apr 2024
Response from EM on Apr 13, 2024
Thank you for taking the time to review Oakes Hotel Overlooking the Falls. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Nida

Travelled with partner
Noise at night and we wait more than an hour to get the available room.
Stayed 1 night in Apr 2024
Response from EM on Apr 13, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

Gurleen

Travelled with group
Disliked: Staff & service
Leaking toilets, no hot water, non functional phone in the room. We were there for 2 days and we were told no cleaning services will be provided during the stay. Parking was convenient but expensive.
Stayed 2 nights in Apr 2024
Response from EM on Apr 13, 2024
Thank you for taking the time to provide your feedback for Oakes Hotel Overlooking the Falls. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.