Outdoor pool
Check availability

Reviews of Niagara Falls Courtside Inn

2 out of 5
Niagara Falls Courtside Inn
5640 Stanley Avenue, Niagara Falls, ON

Reviews

4.2
Rating 10 - Excellent. 7 out of 147 reviews" "
Rating 8 - Good. 12 out of 147 reviews" "
Rating 6 - Okay. 28 out of 147 reviews" "
Rating 4 - Poor. 34 out of 147 reviews" "
Rating 2 - Terrible. 66 out of 147 reviews" "

4.0/10

Cleanliness

5.2/10

Staff & service

2.4/10

Amenities

3.8/10

Property conditions & facilities

Reviews

8/10 Good

Darcy

Stayed 1 night in Oct 2023

10/10 Excellent

Nandini

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, budget friendly, decent hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

Amrinder

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. The bedding was not changed (soiled with blood) from previous guests and when we notified the staff they did not change it. Small cockroaches were walking around on the microwave. Staff was very rude. It was so disgusting we left that same day. They refused to refund our two weeks payment. Would never recommend this place. The pictures depict a false indication of what the Inn is truly like. Very awful ,dirty and disgusting.
Stayed 14 nights in Dec 2020

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was very friendly but property need lots of improvement.
Stayed 1 night in Dec 2019

6/10 Okay

Edgar

Travelled with family
Liked: Staff & service
What I like is no bed bugs noted
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never even checked in. I booked a room, through expedia. One night, july 1st.made the payment and a moment later recieved the confrimation. Instantly after recieving confrimation, we realized there had been a mkstake made on The check in date. We immediately called hotel to either cancel and or get a refund. And they refused. Despite booking the room only five minutes prior
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience never again, the place is so dirty, bathtub is disgusting, the room smells very bad like very heavy smoking smells, the carpet is very dirty, bugs and aunts inside the room, furniture are so old and broken and even the pool under maintenance not recommended to any one because this is not for human.
Stayed 3 nights in Jul 2019

6/10 Okay

Michelle

Disliked: Cleanliness
The basics
We were only given two towels. When we asked for a towel after the fireworks we were told they didn’t have access to the laundry room.... The staff was friendly, close to town, cheap price. We knew what we were getting ourselves into.
Stayed 2 nights in Jul 2019

8/10 Good

Agatha Akhamie

Liked: Cleanliness, staff & service
My experience
The staff were nice. But the swimming pool was a mess
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jun 2019

2/10 Terrible

Yodalyz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Wounderful, the staff made sure we had everything we needed the rooms were clean, good location close to the strip and overall a great experience
Stayed 1 night in Jun 2019

4/10 Poor

Faizun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Dirty not good hotel very bad room
So Dirty room is very bad they said no room I stay that hotel
Stayed 1 night in Jun 2019

6/10 Okay

Rose Ann

Disliked: Room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Rocio, Toronto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Firstable they gave me a room dirty , was not ready , papers everywhere, cans of coke on the floor, and beds not done. The second room where I stayed , was dirty too . *pieces of glass on the floor next to the bed *mirror on the wall was dirty *washroom with fungus *floor very dirty , they just clean the entrance . But stains and dirty and glass . *no hangers on the closet , unfuntional if you don’t bring yours. *Garbage outside of the room. Bags full of milk , cans, shoes, papers. Also the window from one of the rooms was broken and glasses outside too on the next room. They fill the broken space with pillows and nobody clean the mess. We stayed with a 2y kid and it was very dangerous. I try to change room or cancel but they guy from the desk said there was nothing he can do . I’m so upset and sad and disappointed with this reservation. I truly consider you must to remove from your list this hotel. And I wish you can give me a credit, return my money back or something because this is not fair, this is not a good experience at all. We are also afraid beds have bedbugs!
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condition of the room and overall appeal was not pleasant. TV didn’t work and neither did the wifi
Stayed 1 night in Oct 2018
Response from Bal on Oct 13, 2018
Sorry for inconvenience

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was no fridge, no microwave , no tv remote Rooms were not clean Bathroom stinks Bed spread and bed sheet stinks
Stayed 1 night in Oct 2018
Response from bal on Oct 13, 2018
Sorry for inconvenience

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from bal on Sep 30, 2018
Sorry for inconvenience

2/10 Terrible

Mark, Niagara falls

Disliked: Cleanliness, property conditions & facilities, room comfort
The property was very bad. The bed had someone hair all over it. Staines on the blankets. Spider webs on the walls and ceiling. WiFi sucked. Pool was terrible. Tbh I would not of paid more then 10$ a night to stay here. I do not recommend this place to anyone.
Stayed 1 night in Sep 2018
Response from bal on Sep 30, 2018
Sorry for inconvenience

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not suitable for families. Ok for quick refreshing
Stayed 1 night in Sep 2018
Response from Bal on Sep 18, 2018
Sorry for inconvenience

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go back this hotel
No good shower is bad tv control no work the bet is no comfort
Stayed 1 night in Sep 2018
Response from bal on Sep 18, 2018
Sorry for inconvenience

4/10 Poor

M.Fernabdez, Ontario

Disliked: Cleanliness, property conditions & facilities, room comfort
We really stayed just because the beds sheets were clean and new but the bathroom was old air conditioning wasn’t strong it was really hot in there and the rooms were filled with spider webs
Stayed 2 nights in Sep 2018
Response from Bal on Sep 4, 2018
Sorry for inconvenience

6/10 Okay

Alyssa, Mississauga

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Was assigned to the wrong room at first. Then to get the right room it wasnt cleaned yet although it was 6pm. Upon arrival of room at 6:30pm, the bathroom was very dirty (toilet, mirror, floor) Also carpet of room was dirty. Hot tub only had really hot water, cold tap was not working. Did not get to use the hot tub til next morning due to scorching hot water....
Stayed 1 night in Sep 2018
Response from bal on Sep 4, 2018
Sorry for inconvenience

2/10 Terrible

Verified traveller

Not recommended for a family group.
Stayed 1 night in Aug 2018
Response from bal on Aug 28, 2018
Sorry for inconvenience

8/10 Good

Mullue, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Bed with a very clean bedsheets , Sofa not that much
Stayed 1 night in Aug 2018
Response from bal on Aug 26, 2018
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from bal on Aug 25, 2018
Thank you

4/10 Poor

Lise

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from bal on Aug 21, 2018
Sorry for inconvenience

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely horrible
Absolutely the worst hotel experience I’ve ever had. Once we checked in, the lady at the desk put us in a room with 2 queen beds, no jetted tub. I paid for a room with 1 queen bed and a jetted tub. We went back to the desk and she then gave us a room which was the one I booked for. So she gave us a key and we went to the room. Opened the door, to see that the room was not cleaned from the guests who stayed before us. The housekeep was shocked when we saw her and told her. We went back to the desk again and then got a key for yet another room. We discovered there was no fridge in the room so my boyfriend went to the desk and asked for a fridge, the clerk told him it would be up in 5 mins. About an hour and a half passed, still no fridge. So he went back to the desk and same clerk told him I’ll have it sent up now. After the second time, an hour passed again and still nothing. We then see The maintenance guy so my boyfriend stopped him and said we still hadn’t received a fridge. He then told us that he didn’t even get the call! Also the room is not very clean, bathroom is disgusting and we did not get a single channel on the tv. Spend a little more money and avoid this dump!
Stayed 1 night in Aug 2018
Response from Bal on Aug 20, 2018
i am really sorry for inconvience.

2/10 Terrible

Emad, Kitchener Ontario

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff clear less,the bulging not clean,E.C not working properly,and dropping water in carpets and was filthy,and spiders web everywhere,and alot of steins on bedding,the room under lit ,and the toilet seat disgusting .
Stayed 2 nights in Aug 2018
Response from Bal on Sep 1, 2018
Sorry for inconvenience

2/10 Terrible

Ken

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Beds were rock hard stains on the carpets. Needs major updating. Will not be staying there again ever.
Stayed 1 night in Aug 2018
Response from bal on Aug 12, 2018
Sorry for inconvenience

10/10 Excellent

Rose, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great vacation if our car’s tire didn’t fly in the air.
Stayed 1 night in Aug 2018
Response from bal on Aug 10, 2018
Thank you for feedback

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2018
Response from bal on Aug 6, 2018
sorry for inconvenience

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty much a prototypical no-tell motel...dirty and dated. 50 character minimum so I guess I can say there's a decent place to eat right up the street from it.
Stayed 1 night in Aug 2018
Response from bal on Aug 6, 2018
sorry for inconvenience

8/10 Good

Adam I

Liked: Staff & service, room comfort
Price was good and the location was convenient
Stayed 1 night in Aug 2018
Response from bal on Aug 6, 2018
Thank you for feedback

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
2 nights
Affordable Room was big enough for 4 comfortably Old place old settings Location and service great
Stayed 2 nights in Jul 2018
Response from bal on Aug 3, 2018
Thank you for feedback

4/10 Poor

Krystyna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible urine smell throughout the room.
The entire room smelled faintly of urine. The sheets, pillows, and towels all smelled like they were washed with something that was heavily soiled in urine. I have stayed in many inexpensive motels and this was the worst. The blinds were ripped off of the windows and didnt close completely. The carpet was disgusting and full of stains. This place should not continue to operate in its current state. I regret staying here.
Stayed 1 night in Jul 2018
Response from bal on Jul 30, 2018
Sorry for inconvenience

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel room. Carpet not vacuumed mold in sho
Close to the tower and some attractions. Overall experience if you cant find a decent room let this be your very last choice..
Stayed 1 night in Jul 2018
Response from bal on Jul 27, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was dirty and smelly. The room was not a
The hotel was dirty and smelly. The room was not as advertised and definitely not like the description on hotels.com. I would not recommend based off photos and description. Bed sheets and carpet are dirty, stained and gross smelly.
Stayed 1 night in Jul 2018
Response from bal on Jul 25, 2018
Sorry for inconvenience

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great pool very friendly & helpful staff
pool was perfect for kids, bbq on site very helpful & friendly, accommodating staff
Stayed 1 night in Jul 2018
Response from bal on Jul 25, 2018
Thank you for feedback

4/10 Poor

Jay, hamilton

Disliked: Cleanliness, staff & service, property conditions & facilities
Room given to me was a mess, lights not working.
Hotel gave me another room but smelt of cigarettes and not a smoking facitlity. Paid way too much money for the hassle.
Stayed 1 night in Jul 2018
Response from bal on Jul 25, 2018
Sorry for inconvenience

6/10 Okay

janice, toronto

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel stay
Hotel staff was not there towels was dirty like it ain't been wash clean sheet was burn out rug was smelling and no ice machine the pool was not cleaning it was dirty
Stayed 3 nights in Jul 2018
Response from Courtside staff on Jul 20, 2018
We appreciate your feedback!

4/10 Poor

Jenn, ontario

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms need to be fixed up A LOT! The only good thing was the jetted tub for two. Tv remote was for the wrong thing so it didn’t work, bath tub moved and the tolilet didn’t like to flush.
Stayed 1 night in Jul 2018
Response from Bal on Jul 17, 2018
Sorry for inconvenience.

2/10 Terrible

vira, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no hairdryer and microwave in the room. Only two shower towels in a room. The room was dirty, bathroom tub was dirty, furniture old and broken. Cleaning service terrible no one never came to clean our room. Service as front desk never attended they are left two phone numbers on a door window and never pick up the phone. We have been asked for towels and shampoo couple of times and in the end of the day they finally bring us fresh towels and shampoo. We don't know what happened there but came three police cars and police officer arrested the guy who worked there as a receptionist.
Stayed 2 nights in Jul 2018
Response from Courtside Staff on Jul 13, 2018
We apologize sincerely, We will address this matter directly ourselves.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the falls however very run down, not clean and poor service as front desk never attended
Stayed 2 nights in Jun 2018
Response from Courtside Staff on Jul 13, 2018
We will address this matter directly ourselves! We apologize for any inconvenience:(

2/10 Terrible

Paul, toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuk
Old sheets, bathroom dirty. Garbage in room. No pillow case covers. Disgusting
Stayed 1 night in Jul 2018
Response from Courtside Staff on Jul 4, 2018
Thank you for your feedback!