Exterior

Reviews of Four Points by Sheraton St. Catharines Niagara Suites

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1004 reviews" "
Rating 8 - Good. 295 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great gym facility.
Stayed 4 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
A great place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Cara, Komoka

Liked: Staff & service
It was nice
Stayed 1 night in Mar 2024

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff, clean.
Stayed 1 night in Feb 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room
Stayed 1 night in Feb 2024

10/10 Excellent

Safi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, front desk staff welcoming, room clean, easy parking. Will stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant is for a "hotel-restaurant" surprisingly very good. The staff is very warm and friendly, courteous and efficient. The menu is short but covers a very good range of possibilities.
Stayed 1 night in Feb 2024

2/10 Terrible

Asif, Waterloo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building, very dirty rooms, clogged washrooms and hair everywhere. Even the linen were not clean. Staff not helpful at all. Avoid!
Stayed 1 night in Feb 2024

4/10 Poor

Jay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was pretty inflexible and not very accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and kind staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Chester

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had high hopes for this property since the price was much higher than the other hotels in the area. When you walk in the hotel looks beautiful, the main lobby seems to be very invested unlike the rooms and the hallways. Our room did not have a closet, the iron and ironing board was on the floor which is a huge safety hazard specially for kids which we have two of. The second safety hazard was the broken ac/heater which was broken in the middle with exposed sharp plastic. The other thing we were very disappointment with was that one of the bed sheets had a big yellow stain. The bathroom door also did not close correctly. All in all we were very unhappy with the room and hotel, the pool was tiny and the areas of the gym and pool were dirty and seemed like it had not been cleaned for a while. Very disappointed.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff friendly and helpful! Restaurant was a great surprise! Food was excellent and staff was wonderful.
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were big and private. The rooms allowed us to put the kids to bed and let us stay up.
Stayed 1 night in Feb 2024

8/10 Good

Ann

Travelled with family
Liked: Amenities
Great location- close to Brock University
Stayed 1 night in Jan 2024

10/10 Excellent

Leslee

Stayed 1 night in Jan 2024

10/10 Excellent

Yansen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious but the minor thing is we only we got 1 Bottle water. Usually hotel give 2 bottles
Stayed 1 night in Feb 2024

10/10 Excellent

Elsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay.
Stayed 1 night in Jan 2024

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for our employees when completed training at Niagara College
Stayed 1 night in Jan 2024

6/10 Okay

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the main floor near the lobby and at 6am I could hear the lobby music. Otherwise the rooms were a good size. Beds were comfortable. Very close to Brock University.
Stayed 1 night in Jan 2024

10/10 Excellent

Bonnie

Travelled with group
Liked: Amenities
Beautiful grounds well maintained property
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Lloyd

Stayed 1 night in Jan 2024

8/10 Good

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. The room was large, the beds were comfortable, and it was quiet. We had dinner and breakfast at the hotel restaurant. For both meals the serving staff were friendly and competent, and the food was very good.
Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service at the restaurant!
Stayed 1 night in Jan 2024

2/10 Terrible

Mikael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
good

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Promise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Manuel

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

zafer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Spencer

Stayed 1 night in Dec 2023

6/10 Okay

Elizabeth and

Travelled with family and small children
Disliked: Cleanliness
The location of this hotel is great, very convenient. The room was just clean enough, but there was a lot of mould in the shower, the mirror/vanity were not overly clean and needed wiped down etc. just small details but many of them that made the room feel less clean than I would have expected.
Stayed 1 night in Dec 2023

6/10 Okay

colin

Travelled with family
Disliked: Staff & service, amenities
Main issue was the fact the housekeeping staff waz extrememey loud at 9am the next morning waking up our family over a period of 30 minutes. Check out was noon so not so sure why they were out front our door that long and that loud. We had to open our door andctell them to be quiet abd courteous. We also filed a complaint at the front desk. They did nothing.The buffet in the morning was limited and certainly not worth $25 per person. 2 coffees were $7 for paying guests! Tim hortons abd mcdonalds across the street but thats it. University area, nothing there, you need to drive 10 minutes into town. Rooms were nice though. Family suite size was perfect for the 5 of us with a separate bedroom. Also no room service although advertised. Apparentky only offered on alternate nights!! Was shocked seeing this is a Sheraton Marriot Bonvoy hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

maher

Stayed 2 nights in Dec 2023

10/10 Excellent

Anne-Marie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
A decent place to stay if you have a need in this area.
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Hotel is clean. Room was quiet and comfortable. I didn't like that there was no buffet breakfast offered Christmas morning. All they offered was free coffee and a muffin.
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming everytime we stay - home away from home!
Stayed 1 night in Dec 2023

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

George, Cumming

Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nonny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay . Good menu
Stayed 1 night in Dec 2023