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Rating 10 - Excellent. 1413 out of 3028 reviews" "
The room with the pool was so unbelievably cold that my son felt unwell afterwards. The facilities are so outdated and there was hair everywhere. Also, fire alarm went off thanks to a guest smoking in the stairwell. What a shame.
Krista
Stayed 1 night in Jan 2024
Response from Puneet on Mar 28, 2024
Hi KristaThank you for taking the time on giving us the review and much appreciated feedback!We also extend our apologies for any inconvenience happened during your stay
Was a good price
Close to the strip and falls. Only downside was the bed wasn't very comfy.
Stephanie
Stayed 1 night in Mar 2024
Response from Dana, Assistant General Manager on Mar 27, 2024
Dear Stephanie,Thank you for staying with us and thank you for taking the time to provide a review. We are glad to hear you enjoyed your stay. We hope to see you again!
Very clean, spacious comfortable rooms
Very polite, courteous, friendly staff, make you feel very welcome.
Nice breakfast at the hotel, can do buffet, or order a la cart. Walking distance to Clifton hill, coffee shops, restaurants and shopping
franca
Stayed 2 nights in Mar 2024
Response from Dana, Assistant General Manager on Mar 27, 2024
Dear Franca,Thank you for staying with us and thank you for taking the time to provide a review for our hotel. We are so happy to hear you had a great experience. We hope to see you again!
Staff was friendly but room wasn’t very clean and the bathtub and shower had long hair and pubic hair in around the tub and many long hairs allover the shampoo bottle, clearly the shower/bathtub and bathroom floor were overlooked by housekeeping staff. Would not stay here again.
Rachel
Stayed 1 night in Mar 2024
Response from Puneet on Mar 28, 2024
Hi Rachel,Thank you for taking the time on giving us the review and much appreciated feedback!We also extend our apologies for any inconvenience happened during your stay
8/10 Good
Michael
Travelled with family, Travelled with family and small children
No frills or anything special, overall just a good stay. Good hotel for families.
Michael
Stayed 2 nights in Mar 2024
Response from Dana, Assistant General Manager on Mar 27, 2024
Dear Michael,Thank you for staying with us and thank you for taking the time to review our hotel. We hope to see you again!
2/10 Terrible
Kate
Travelled with family
Mar 24, 2024
Horrible
Kate
Stayed 1 night in Mar 2024
Response from Puneet on Mar 28, 2024
Hi Kate,Thank you for taking the time on giving us the review and much appreciated feedback!Just to be on the same page we do understand your frustration during the time of check in, like any other hotel we do have policy of Credit Card deposit and Valid ID to check in.
Noisy due to a hockey tournament, security did not do enough to keep the teenagers under control after 11pm.
Jay
Response from Dana, Assistant General Manager on Mar 27, 2024
Dear Jay,Thank you for staying with us and thank you for your feedback. We’re sorry to hear about your experience with us.We hope you will allow us a second chance. Thank you.
8/10 Good
andrew
Mar 23, 2024
Liked: Cleanliness
andrew
Stayed 1 night in Mar 2024
Response from Dana, Assistant General Manager on Mar 27, 2024
Dear Andrew,Thank you for staying with us and thank you for your feedback. We hope to see you again!
The price & location are perfect! Stayed on a Thursday in February for under $100 with tax & fees. The room was dated but who cares! It was clean with 2001 prices :)
Nicole
Stayed 1 night in Feb 2024
Response from Dana, Assistant General Manager on Mar 27, 2024
Dear Nicole,Thank you for staying with us and thank you for taking the time to review our hotel. We are so happy to hear your stay was great, we are looking forward to seeing you again in the future.
I like the accessibility of the location.
Late refund of deposit.
Dan Adonis
Stayed 1 night in Mar 2024
Response from Dana, Assistant General Manager on Mar 27, 2024
Dear Dan ,Thank you for staying with us and thank you for providing your feedback. We hope to see you again!
10/10 Excellent
Neema
Mar 20, 2024
Liked: Amenities
Good services
Neema
Stayed 1 night in Mar 2024
Response from Puneet on Mar 22, 2024
Hi Neema,Thank you so much for this review and such kind feedback!We really appreciate it and glad everything with your stay was great and we love to see you back !!
This was a great place to stay in Niagara Falls - easily walk to Clifton Hill and the falls. Quiet and clean rooms.
Nirlesh
Stayed 1 night in Mar 2024
Response from Puneet on Mar 22, 2024
Hi NirleshThank you so much for this review and such kind feedback!We really appreciate it and glad everything with your stay was great and we love to see you back !!
8/10 Good
Jon
Travelled with family
Mar 19, 2024
Liked: Property conditions & facilities
Good location
Jon
Stayed 2 nights in Mar 2024
Response from Dana Danci, Assistant General Manager on Mar 19, 2024
Dear Jon, Thank you so much for your feedback! We hope to see you again soon!
Hi ZhangjiaThank you so much for this review and for the feedback!We really appreciate it and glad everything with your stay was great and we love to see you back !!
walking distance from the sky wheel and Niagara falls
minerva
Stayed 1 night in Mar 2024
Response from Dana Danci , Assistant General Manager on Mar 19, 2024
Dear Minerva, Thank you so much for taking the time to provide a feedback for our hotel. We are happy to hear you enjoyed your stay and the location. We hope to see you again!
Response from Dana Danci , Assistant General Manager on Mar 19, 2024
Dear Wesley,Thank you so much for taking the time to provide a feedback for our hotel. We are glad to hear you had a great experience. We hope to see you again!
Syaff very friendly and helpful. Clean rooms comfy bed, little noisy from outside and people stomping in the hallway.
Ben
Stayed 1 night in Mar 2024
Response from Dana Danci , Assistant General Manager on Mar 19, 2024
Dear Ben,Thank you so much for taking the time to provide a feedback for our hotel. We are happy to hear the room was comfy and staff very friendly. Please accept our apologies about the noise. We hope to see you again!
Response from Dana Danci , Assistant General Manager on Mar 19, 2024
Dear Melissa,Thank you so much for your feedback. We hope to see you again !
6/10 Okay
sarah
Travelled with family and small children
Mar 17, 2024
Our stay was fine, definitely a dated hotel and not as clean as we would have liked, but was decent price for one nights stay. Beds could have been better, they kind of sunk in when you laid down. The biggest issue we had was the noise from younger guests, several of which camped in the hallway outside of our room to have a late night pizza party on the floor. So I would suggest if you’re travelling with young kids who need to sleep, as we were, spend a bit more money on a place that doesn’t meet the budget of spring breakers lol.
sarah
Stayed 1 night in Mar 2024
Response from Dana Danci , Assistant General Manager on Mar 19, 2024
Dear Sarah,Thank you so much for taking the time to provide a feedback for our hotel. We do apologize for the inconveniences and we hope you will give us another chance in the future.
Hello Kamal,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
It is just a minute walk from clifton hill. amazing location with lots of food choices around. The hotel itself was clean and the staff was very kind and helpful. Will definitely stay here again and recommend it. Thank you Yetti for being awesome!
Huma
Stayed 1 night in Mar 2024
Response from Puneet on Mar 16, 2024
Hello HumaThank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us and thank you for appreciating our staff Yetta. We will definitely pass this on to her!We hope to see you again soon
6/10 Okay
Melissa
Mar 15, 2024
Liked: Staff & service
Melissa
Stayed 2 nights in Mar 2024
Response from Dana Danci , Assistant General Manager on Mar 19, 2024
Everything was pretty good minus the sunken beds and strange tasting coffee ... cheap breakfast, clean, fast room service, easy parking, nice staff, cheap deposit fee... this is our second stay and we will go back again! Niagara has some iffy hotels but this one we like!
Sarah
Stayed 3 nights in Mar 2024
Response from Puneet on Mar 16, 2024
Hello SarahThank you so much for the review and for the feedback. Much appreciated!We hope to see you again soon!
Very clean and quiet room, bed is comfortable. Excellent location close to everything. Very helpful staff and definitely will stay again in the future. Best value in Niagara Falls!
Suet Wai
Stayed 3 nights in Mar 2024
Response from Puneet on Mar 16, 2024
Hello Suet Wai,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Within walking distance to many attractions, and restaurants. Friendly, attentive staff. Pool area could be a little better maintained, but overall worth the price.
Victoria
Stayed 1 night in Mar 2024
Response from Puneet on Mar 16, 2024
Hello Victoria,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Just came back from a 3 night stay. Great accommodation, fantastic location and friendly staff. So close to Clifton hill.
tessa
Stayed 3 nights in Mar 2024
Response from Puneet on Mar 16, 2024
Hello Tessa,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Hello Christine,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Hello Yoon Do,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
10/10 Excellent
SUSIE
Mar 14, 2024
It’s clean and easy excess to everything
SUSIE
Stayed 1 night in Mar 2024
Response from Puneet on Mar 16, 2024
Hello Susie,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
8/10 Good
brian
Travelled with family
Mar 13, 2024
Liked: Staff & service, amenities
Older property needing renovating but for the low price during busy season great value
brian
Stayed 2 nights in Mar 2024
Response from Puneet on Mar 16, 2024
Hello BrianThank you so much for the review and the feedback. Much appreciated and We hope to see you again soon
Hello Baljinder,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Front desk asked how room was and promptly changed it when I expressed some concerns even though I wasn't asking for a change of room. That was service above and beyond.
jenny
Stayed 1 night in Mar 2024
Response from Puneet on Mar 16, 2024
Hello JennyThank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Hello MelissaThank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Hello Mariel,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
6/10 Okay
Hunter
Travelled with family
Mar 12, 2024
Liked: Staff & service
Overall the stay was fine, room was clean. However, if you wanted to have breakfast it was about $10-$15 a person and if youd like to park there its about $17.
Hunter
Stayed 1 night in Mar 2024
Response from Puneet on Mar 16, 2024
Hello HunterThank you so much for the review and the feedback. We really appreciate it and hope to see you again soon
Our stay was excellent. Came in with a hockey team and they were very accommodating. The room was very spacious and clean. You were even able to help me when I had troubles!
Meghan
Stayed 3 nights in Mar 2024
Response from Puneet on Mar 16, 2024
Hello MeghanThank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Hello HuyThank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
8/10 Good
Sarah
Travelled with family
Mar 11, 2024
Liked: Cleanliness, staff & service, amenities
The room and property was exactly as expected for a 3 star hotel. Beds were comfortable, bathroom and shower had great water pressure and was hot. The tv was a little onerous to get going - we had to ask for help from the front desk to get it working, and I got the impression this is not an uncommon occurrence. But the service from the front desk was exceptional. They were kind and friendly, and called when we checked in to see if we needed anything, when the tv needed to be fixed someone was up in 10 minutes, and the pool was closed for some maintenance unexpectedly, and they called as soon as it was reopened. We could not have asked for better service. Thank you!
Sarah
Stayed 1 night in Mar 2024
Response from Puneet on Mar 16, 2024
Hello Sarah,Thank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon
Close to all Clifton attractions and property is really good to stay at. Staff are really great and will 10/10 recommend.
Worlali
Stayed 1 night in Mar 2024
Response from Puneet on Mar 16, 2024
Hello WorlaliThank you so much for the review and very kind feedback. We really appreciate it and glad you like your stay with us.We hope to see you again soon