Standard Room, 1 King Bed, Jetted Tub

Reviews of Niagara Falls Inn

2.5 out of 5
Niagara Falls Inn
7280 Lundy's Lane, Niagara Falls, ON

Reviews

6.4
Rating 10 - Excellent. 147 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 216 out of 1001 reviews" "
Rating 4 - Poor. 167 out of 1001 reviews" "
Rating 2 - Terrible. 160 out of 1001 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Didn’t stay here as they had water issue. They did give us an upgrade.
Stayed 2 nights in Sep 2020
Response from Management on Oct 10, 2020
thank you for staying withus. We appreciate your feedback

10/10 Excellent

Carol

Stayed 2 nights in Aug 2020
Response from Management on Oct 4, 2020
Thank you for your review! We are happy to see you enjoyed your stay!

2/10 Terrible

Merv

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down!
We booked the jacuzzi room! Apon arival We walked into the room which was uncomfortably warm and the AC didnt work! It tried to kick in every 30 seconds or so which kept us up all night when we complained they already knew but didn't seem to care! We won't go back!
Stayed 1 night in Sep 2020
Response from Management on Sep 9, 2020
Thank you for your review. We are very sorry to hear your stay was not a pleasant one. We strive to provide the best possible experience to all our guests, and we missed the mark this time. We hope you will be willing to give us another chance to give you the stay you deserve.

6/10 Okay

Ahmed

Travelled with group
Liked: Cleanliness
Stayed 1 night in Sep 2020
Response from Management on Sep 9, 2020
Thank you for your review. We appreciate your feedback and thank you for taking the time to let us know about your experience. We hope to see you again!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020
Response from Management on Aug 30, 2020
Thank you for contacting us. Yes our pool is open from 8 am to 11 pm. We can set up a swim time at check in.

8/10 Good

Amina

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2020
Response from Management on Sep 4, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Night Away
The room across the hall was quite loud but they did time it down around 1030. Other than that it stay was exemplary. Thank you.
Stayed 1 night in Aug 2020
Response from Management on Aug 24, 2020
Thank you for your review! We’re sorry to hear about the noise issue you encountered. However, we’re happy to see you enjoyed your overall stay and hope to see you again!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Management on Aug 19, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Management on Aug 18, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Show up after speaking to the hotel 3 separate times that day to find a hotel that is closed. No one bothered to call me to tell me this. No one apologized. What I was told was that I got "an upgrade". An upgrade to hide the fact that this closed hotel is being sold on Expedia and misrepresented. This is actually considered fraud. Spoke with 2 different Expedia agents who contacted the hotel. I received a $30 discount for being incoveinenced all weekend. They shipped us to a sister hotel which is km's away from our family. I would have never booked that hotel and would have cancelled my reservations if it wasn't for arriving at 8pm with kids who needed to go to bed. I will NEVER book here again and likely will not book through Expedia as they do not know if hotels are open or closed.
Stayed 2 nights in Aug 2020
Response from Management on Aug 18, 2020
Thank you for your review. We are very sorry to hear about the issues you encountered and we would like to assure you your feedback is very important to us. We will pass your review on to the appropriate department. It is our sincerest hope that you will be willing to give us a chance to better serve you in the future.

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Management Department on Aug 16, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Management Department on Aug 16, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again

6/10 Okay

Masud

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was not as great as the stay i had in July 2020 at the comfort inn across the street. Parking was free Lopep
Stayed 1 night in Aug 2020
Response from Management on Aug 18, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Management on Aug 10, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020
Response from Management on Aug 4, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

8/10 Good

Claudine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are very spacious and clean
Stayed 2 nights in Jul 2020
Response from Management Department on Aug 3, 2020
Thank you for your review! We’re very happy to hear you enjoyed your stay with us. We look forward to seeing you again!

8/10 Good

Jose Noli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay here again.
Clean, basic room. Great bed and pillows. Quiet. I'd stay here again.
Stayed 2 nights in Mar 2020
Response from Management on Mar 15, 2020
Thank you for your glowing review! We’re very happy to hear you enjoyed your stay with us and are especially happy to see you enjoyed our bed and pillows. We look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
sandra at the front desk was absolutely wonderful. the hotel itself is going through a renovation but the room is great and the pool is awesome
Stayed 1 night in Mar 2020
Response from Management on Mar 15, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and would like to share your comment with our team whose we believe will be happy to see your feedback. We hope to see you again on your next trip to Niagara Falls!

4/10 Poor

Verified traveller

Liked: Cleanliness
Didn’t like the extra charge for parking or the crowd of kids in the pool.
Stayed 1 night in Mar 2020
Response from Management on Mar 15, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The jacuzzi tub didn't work but aside from that it was a good experience!
Stayed 2 nights in Mar 2020
Response from Management on Mar 10, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

10/10 Excellent

Marie, Brantford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff great price clean rooms very close to where we were going
Stayed 2 nights in Mar 2020
Response from Management Department on Mar 9, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Front Desk on Mar 9, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Management on Mar 8, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close enough to downtown but far enough to get away from the hustle and bustle. plus it was VERY affordable!! and i was pleasantly surprised to have the $15 parking fee waived since i have a disabled parking permit. the front desk staff was very accommodating by giving us a main floor room, since the elevator was not working when we arrived.
Stayed 1 night in Feb 2020
Response from Management Department on Mar 2, 2020
Thank you for your review! We are very happy to hear you enjoyed your stay and would like to share your feedback with our team. It was a pleasure having your at our hotel and we are looking forward to see you again in the future.

6/10 Okay

Babak, Richmond Hill

Travelled with partner
Liked: Cleanliness
They charged extra for parking and hotel fees! Staff not much friendly. Overall it was just ok
Stayed 1 night in Feb 2020
Response from Management Department on Feb 22, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
We stay at many hotels this has ti be one of the worst Staff was great though
Stayed 1 night in Feb 2020
Response from Management Department on Feb 20, 2020
Thank you for your review. We are very sorry to hear your stay was not a pleasant one. We strive to provide the best possible experience to all our guests, and we missed the mark this time. We hope you will be willing to give us another chance to give you the stay you deserve.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Management Department on Feb 21, 2020
Thank you for your rating. We’re sorry to hear your stay was satisfactory. We hope to have a chance to improve on that score in the future!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms were clean and tidy. Staff are friendly enough.
Stayed 1 night in Feb 2020
Response from Management Department on Feb 18, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 Good

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Management Department on Feb 18, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

10/10 Excellent

Jp, Oshawa,ont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was cool that there was arcade downstairs also a shuttle bus service to restaurants and events. The property itself was well maintained and clean and the staff was very helpful and courteous I would definitely stay again.
Stayed 2 nights in Feb 2020
Response from Management Department on Feb 18, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

2/10 Terrible

Christian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Management Department on Feb 17, 2020
Thank you for your rating. We’re sorry to hear you did not enjoy your stay, and hope we will have a chance to serve you better in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean only thing walls are a little thin
Stayed 1 night in Feb 2020
Response from Management Department on Feb 17, 2020
Thank you for your review. While we are sorry to hear you experienced some issues with your stay, we are happy to see that you enjoyed your visit overall. Rest assured your feedback is very important to us, and we will be working with our maintenance team to ensure all of our guests have the best experience. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Management Department on Feb 12, 2020
Thank you for your rating! We’re happy to hear you enjoyed your stay and look forward to seeing you again!

2/10 Terrible

William

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Management Department on Feb 9, 2020
Thank you for your rating. We are very sorry to see you did not enjoy your stay, and are disappointed we failed to meet any of your expectations. It is our hope to have an opportunity to give you the stay you deserve on a future visit to Niagara Falls.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Management Department on Feb 3, 2020
Thank you for your glowing review! We’re very happy to hear you enjoyed your stay with us and are looking forward to see you again!

8/10 Good

Kinda

Travelled with family
Liked: Staff & service, room comfort
It’s just okay
Overall our stay was okay. If you’re looking for someplace to lay your head for the night and not concerned with 5 star amenities, then it’s the perfect place to stay. The gentleman at the front desk was polite and explained in detail all that I would be charged for our stay.
Stayed 1 night in Feb 2020
Response from Sincerely The Management Team on Feb 2, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
having to pay for parking separate and also convivence fee for using wifi and having access to the pool was crapppy, but also think just because where it is all of them do that
Stayed 4 nights in Jan 2020
Response from Sincerely The Management Team on Jan 29, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable...clean...shuttle to restaurants & casino...will definitely stay here again
Stayed 2 nights in Dec 2019
Response from Sincerely The Management Team on Jan 21, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 21, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 20, 2020
Thank you for your rating. We are very sorry to see you did not enjoy your stay, and are disappointed we failed to meet any of your expectations. It is our hope to have an opportunity to give you the stay you deserve on a future visit to Niagara Falls.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sincerely The Management Team on Jan 15, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

8/10 Good

Tom

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Staff very friendly and welcoming. Lack of fitness centre and breakfast was disappointing but not a deal breaker
Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 12, 2020
Thank you for your review! We’re happy to hear you enjoyed your stay and hope to see you again on your next trip to Niagara Falls!

4/10 Poor

Candie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hot tub jets did not work, and shower did not work in one of our rooms. No answer at front desk.
Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 13, 2020
Thank you for your review. We are very sorry to hear your stay was not a pleasant one. We strive to provide the best possible experience to all our guests, and we missed the mark this time. We hope you will be willing to give us another chance to give you the stay you deserve.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Letting my bf and I celbrate our aniversity
Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 12, 2020
Thank you for your glowing review! We’re very happy to hear you enjoyed your stay with us and are especially happy to see that our team member were able to assist you during your anniversary. We look forward to seeing you again!

8/10 Good

Simran

Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from Comment from Hotel Management on Jan 8, 2020
Thank you for your rating! We’re happy to hear you enjoyed your stay and look forward to seeing you again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room was very nice. However, we would have like to have had a fridge and safe in the suite. We also found that we had to run the shower for about 5 minutes before the water began to warm up
Stayed 2 nights in Dec 2019
Response from Sincerely The Management Team on Jan 7, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 6, 2020
Thank you for your rating! We’re happy to see you enjoyed your overall stay and hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 6, 2020
Thank you for your rating. We’re sorry to hear your stay was satisfactory. We hope to have a chance to improve on that score in the future!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room smelled really bad, the shower was still dirty
Stayed 1 night in Dec 2019
Response from Sincerely The Management Team on Jan 6, 2020
Thank you for your review. We are very sorry to hear about the issues you encountered during your stay and we would like to assure you your feedback is very important to us. We will pass your review on to our Housekeeping management team to ensure this does not happen again. It is our sincerest hope that you will be willing to give us a chance to better serve you in the future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Sincerely The Management Team on Jan 5, 2020
Thank you for your review! We’re sorry to hear your stay was merely satisfactory as we strive to provide an excellent experience for all our guests. We hope we will have an opportunity to better serve you in the future.