Hall

Best Western Summit Inn – Avis

2.5 out of 5
Best Western Summit Inn
9500 Niagara Falls Blvd, Niagara Falls, NY

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 499 avis sur 1008." "
Note de 8 – Bien, d’après 339 avis sur 1008." "
Note de 6 – Acceptable, d’après 115 avis sur 1008." "
Note de 4 – Médiocre, d’après 25 avis sur 1008." "
Note de 2 – Terrible, d’après 30 avis sur 1008." "

8,8/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Marc-André

Voyage en famille
Good
Séjour de 1 nuit en avril 2024

10/10 – Excellent

ABLA

Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Brigitte

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Une voiture est indispensable pour visiter les chutes Piscine agréable Bon petit-déjeuner
Séjour de 3 nuits en août 2022

10/10 – Excellent

Kenneth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The continal breakfast was really good and the indoor pool was great as well
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Kishore

Voyage en famille avec de jeunes enfants
Bedding is not good. For 2 nights stay no room cleaning for 2nd day. Not great experience
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Ruiqi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed your stay with us. We look forward to welcoming you back soon for another great experience.Sincerely, Hotel Manager

10/10 – Excellent

Mauricio, WOODCROFT

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location is close to shops, restaurants and not too far from the Falls attractin area. Safe and quiet area. Good value with handy breakfast
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location and found the area safe and quiet. We're glad you found good value in our offerings and enjoyed the breakfast. We hope to welcome you back soon!Sincerely, Hotel Manager

6/10 – Acceptable

Andrea

Voyage en famille
Points faibles : Service et personnel
Es un hotel bueno solo para pasar muy poco tiempo, 1 noche y ya Es muy regular todo
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for sharing your feedback with us! We appreciate your perspective and will use it to continually improve our services. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 – Bien

Timothy

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your review! We're glad to hear you enjoyed your stay with us. If there's anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Excellent

Marita

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Building and area around property was extremely clean. Rooms comfortable and clean, hot water all day long. Nice breakfast. Coffee, tea, juice 24 hrs. Best coffee. Would book again.
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear you enjoyed the cleanliness, comfort, and our 24-hour beverage service. Your kind words about our coffee mean a lot to us. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 – Bien

Woojin

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
ok
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted you enjoyed your stay with us. We're always striving to provide the best experience for our guests, and we appreciate your support. If there's anything specific you loved or think we could improve upon, we'd love to hear it!Sincerely, Hotel Manager

10/10 – Excellent

Belinda

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like how clean it was.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you appreciated our cleanliness standards during your stay. We strive to provide a pristine environment for all our guests. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 – Excellent

Lee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear you enjoyed your stay with us. We strive to provide exceptional service and comfort to all our guests, and we're delighted we met your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 – Bien

Heike

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sehr schönes großes Hotel, auf den Fotos sah alles etwas freundlicher aus. Die Zimmer waren etwas duster und leider gingen die Fenster nicht zu öffnen. Aber es war alles sauber. Zimmerservice gab es erst nach 4 oder 5 Tagen. Das Frühstück war okay, aber keine Abwechslung. Es gab Kaffee und Tee, kein Kakao, Rührei, Würstchen, kein Käse, Toast, Bananen, Äpfel, Joghurt, Müsli und fertige Muffins und Waffeln zum selber backen.
Séjour de 3 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your feedback! We appreciate your kind words about our hotel and cleanliness. We apologize for any disappointment regarding the room ambiance and limited breakfast options. Your comments will be shared with our team for improvement. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Paul

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités
They only offer maid service after 4 days! We were there for 4 nights. That means the trash was not emptied or the room cleaned. If you wanted clean towels you had to go to the front desk and ask for them.
Séjour de 4 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issue with our housekeeping team to ensure a more timely and efficient service in the future. We appreciate your patience and hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

8/10 – Bien

Steve

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice front desk personnel and great breakfast and great workers in breakfast area.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed the service from our front desk team and the delicious breakfast prepared by our dedicated staff. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 – Excellent

Rachel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for the perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon for another excellent experience.Sincerely, Hotel Manager

10/10 – Excellent

KEVIN

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great stay. Room was clean, breakfast was provided and enough options for anyone to find what they are wanting, pool was spacious and well maintained. Huge points to the 24 hour coffee and juice, what a fantastic feature.
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us. Clean rooms, a variety of breakfast options, and a well-maintained pool are some of the things we pride ourselves on. We're delighted you enjoyed our 24-hour coffee and juice service—it's our pleasure to keep you refreshed around the clock. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 – Excellent

Debbie

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable beds, pool was warm, breakfast was hot and good selection. I will certainly come back next shopping trip
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed our comfortable beds, warm pool, and delicious breakfast selection. We can't wait to welcome you back on your next shopping trip!Sincerely, Hotel Manager

10/10 – Excellent

Shelby

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy to get too. We stayed to celebrate my son’s upcoming birthday. He loved the pool, the breakfast, the comfort of the room. Definitely plan to make another trip in the future!
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that your son enjoyed his birthday celebration at our hotel. It's fantastic to know that he loved the pool, breakfast, and the comfort of the room. We can't wait to welcome you back for another memorable trip in the future!Sincerely, Hotel Manager

6/10 – Acceptable

KELLY

Points forts : Propreté
Séjour de 2 nuits en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad you chose to stay with us and appreciate your honesty. We'll certainly take your comments into consideration as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Sincerely, Hotel Manager

6/10 – Acceptable

Istiaque

Points forts : Service et personnel
Water leaking in bathroom
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for bringing the water leak in the bathroom to our attention. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we are addressing the issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to welcome you back for a flawless stay.Sincerely, Hotel Manager

10/10 – Excellent

Nashalee

Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear you had a 5-star experience with us. We hope to welcome you back soon for another wonderful stay!Sincerely, Hotel Manager

8/10 – Bien

Carol

I didn’t like that the bathroom was so small.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of the bathroom. We'll take your comments into consideration as we strive to improve our guests' experience. We hope to welcome you back in the future for a more comfortable stay.Sincerely, Hotel Manager

8/10 – Bien

Sandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,We're thrilled to hear you enjoyed your stay! Thank you for choosing our hotel. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 – Acceptable

Yessenia

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and will strive to address any areas of improvement to ensure a better experience for future guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

10/10 – Excellent

MM Edul

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We hope to welcome you back soon for another enjoyable visit.Sincerely, Hotel Manager

8/10 – Bien

Fraser

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a gerat stay and would come again!
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear you had a great stay and would love to welcome you back anytime!Sincerely, Hotel Manager

10/10 – Excellent

Keri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Second time staying here, would absolutely stay again… and again!
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for choosing to stay with us again! We're thrilled to hear that you had another enjoyable experience and that you would gladly return. We look forward to welcoming you back for many more memorable stays in the future!Sincerely, Hotel Manager

10/10 – Excellent

Irwin Glenn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 – Excellent

Ana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The check in/check out process was very smooth. The front desk representatives were VERY kind and patient! Thank you!!
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that your check-in and check-out experiences were smooth and that our front desk team exceeded your expectations. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 – Acceptable

Shanna

Voyage en famille
Points forts : Service et personnel, commodités
Breakfast was good the place was clean, but our sheets were stained and the air conditioner didn’t really work great…. Btw there is no microwave in the room but there is one in the breakfast area.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad you enjoyed the breakfast and found our hotel clean. We apologize for the inconvenience regarding the stained sheets and the air conditioner not meeting your expectations. Your comments will be addressed to ensure a better experience for future guests. We appreciate your insight and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 – Acceptable

Jen

Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your honesty and will use your comments to improve our services. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 – Bien

Brandon

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast and easy and fast check in
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear you enjoyed our breakfast and found our check-in process seamless. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager

8/10 – Bien

Domingo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, nice hotel. Nothing fancy.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,"Thank you for your feedback! We're glad you found our hotel clean and enjoyable. We strive to provide a comfortable experience for all our guests. We hope to welcome you back soon!"Sincerely, Hotel Manager

8/10 – Bien

Melissa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice place, very clean! Pool was nice and warm. Breakfast was nice!
Séjour de 1 nuit en avril 2024

8/10 – Bien

Beverly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place was very clean. Kids loved the pool. Beds were comfy, but the pillows were very lumpy. Bathroom door opened with difficulty and scraped the floor. Tiny bathroom and having the sink outside the door was weird. Definitely could have used better lighting, rooms were dark.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Shopiah

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall is good
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Smita

Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 – Acceptable

Joan

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Best Western is a trusted and affordable hotel chain. We stayed there for these reasons, but it was not in a great neighborhood. Inside the building was very good, clean, friendly/helpful staff. We had a lamp with frayed (unsafe) cord and maintenance only wrapped it in electrical tape. We had a leaky coffee maker, and maintenance replaced it with another leaky coffee maker. Outside, the neighborhood was dodgy, but they can't do anything about that. We felt safe. I still recommend Best Western for an affordable hotel option.
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Amarjeet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic visit!Sincerely, Hotel Manager

8/10 – Bien

Karthick

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Maintained very well, clean. Breakfast was bonus and the indoor pool was awesome for the kids.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Maggie

Points forts : Service et personnel, état et installations de l’hébergement
The property was clean but it is not near the falls.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Charles

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you for your glowing 5-star review! We're delighted to hear that you had a fantastic experience during your stay with us. We hope to welcome you back again soon for another memorable stay!Sincerely, Hotel Manager

8/10 – Bien

Carlos

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Victor

Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 mai 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had a 5-star experience with us. We hope to welcome you back again soon for another memorable stay!Sincerely, Hotel Manager

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No real cream for coffee, won't use Coffe Mate and no peanut butter at breakfast, only real complaints
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Chelsea

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice room, quiet area and it’s close to shopping.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Matthew

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient location, close to Niagara Falls. Staff were friendly/helpful. The big indoor pool was great for the kids and not too crowded. Breakfast area was huge and the breakfast (included) was extraordinary. I highly recommend Best Western Summit Inn.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Jovanna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great, the only problem i had was the wifi issue. Not great at all. Other then that we had a pleasant time
Séjour de 2 nuits en avril 2024