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Reviews of Fallsview Hotel

2.5 out of 5
Fallsview Hotel
6289 Fallsview Blvd, Niagara Falls, ON

Reviews

7.2

Good

Rating 10 - Excellent. 262 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Hotel Management on Feb 9, 2020
Hello, Thank you for sharing your review with us. We are glad to see you enjoyed your stay.

4/10 Poor

NJA, Birmingham, UK

Travelled with partner
Disliked: Amenities, property conditions & facilities
We booked this property having looked at pictures and facilities and the price being reasonable but was not informed that the hotel was undergoing changes, building work and a name change. We were woken up early by building work every day on week days and the facilities we thought were linked to the hotel did not exist. Very disappointing especially as we had no idea of the changes or had not been informed in advance of such. We were not offered alternative accommodation or upgrade to the Wyndham Gardens. The location was ideal as it was only a 10 minute walk to the Falls but hotel and faciltiies disappointing.
Stayed 6 nights in Sep 2019
Response from Ashley on Nov 22, 2019
Hello NJA, Thank you for your feedback on your recent stay with us. We are so sorry to hear that you were disappointed. Tower B does not have construction on weekends so we are definitely going to look in to that. There are other buildings being built around us so we do apologize if you found it disturbing to your stay. Our facilities are located in the main building and we do provide guests a shuttle to and from each building to avoid the cold. Thank you for sharing your feedback and again we are so sorry that you were so disappointed.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
non smoking facility, elevator smell smoke. The picture here is deceiving. It does not look like it at all
Stayed 3 nights in Oct 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for your feedback on your recent stay with us. The building is non smoking, we apologize if someone did not follow the rules and smoked in the building. We do have 2 buildings, and depending on the room type you book decides the building you are in. We have pictures of the second building when that room type is selected. We appreciate your feedback to help us make improvements.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 complaints 1 - when we opened the patio door to watch the fireworks, a lot of small flies entered our room. When we asked the front desk for Raid or even a flyswatter - they had neither nor offered any other solution. I ended up spraying them with OFF and that seemed to kill most of them. The cleaner the next day was told about them by us and where they were to clean up and vacuum the dead ones up but this was not done. 2 - Our toilet was very loose. It rocked front to back and it also turned sideways. Once again we told the front desk and was told there was a maintenance man in that day. We gave them permission to fix it while we were out and this was not done at all.
Stayed 3 nights in Sep 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for your feedback on your recent stay with us. We are sorry that neither of your complaints were resolved. We will definitely be forwarding this to maintenance and housekeeping so that issues like this in the future can be resolved.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location Close to Clifton Hill, Falls and Casino areas.
Stayed 2 nights in Oct 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for your feedback and we are glad to hear you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for sharing your feedback on your stay with us. We are glad to see you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for sharing your review with us. We are glad to see you enjoyed your stay.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
What i didnt like was our room wasnt completly furnished like the other rooms, the AC had a leak and the carpet was wet.the surprise add on costs for parking. $20:00 a day plus taxes and other fees, the in house coffee was not good!!! Had to go to Tims every morning!!! Also when we booked we thought it was a Best Western but its not, its a Wyndom, and confusing to find, the $30:00 off breakfast is a scam, they send you to a very expensive restaraunt, a breakfast that sould cost at the most $40:00 came to be $80:00 less the $30:00 was $50:00 plus a added on tip of %18!!! There was six adults in our party and were not impressed with the situation either The beds were comfotable, and not to bad for location,and if they would have included the added costs into thr room charges we probley wouldnt have noticed the extra costs, and we wouldnt have booked at Wyndom either!
Stayed 4 nights in Sep 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for sharing your feedback with us. We do not include parking in our rates because it is a cost incurred at the hotel, similar to renting a rollaway bed. We do not know who is parking so we don't include it. However we do have the information listed on our website for potential guests to review prior to booking. The vouchers are provided to us from local area restauarants, pricing varies based on what is ordered. The front desk is always happy to recommend alternatives.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for your review we are glad to see you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Clean rooms. Areas under construction. Beds very comfortable.
Stayed 5 nights in Sep 2019
Response from Ashley on Nov 22, 2019
Hello, Thank you for your review. We are glad to see you enjoyed your stay with us.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Michael

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not the same as last time
Carpet was dirty, sink had toothpaste in it, mattress was hard, construction was outside,
Stayed 3 nights in Sep 2019

6/10 Okay

Tanya

Stayed 3 nights in Aug 2019

4/10 Poor

James

Disliked: Room comfort
Biggest F-Up ever
We were over charged, HOTELS.com billed us in US dollars when they were in fact charged in Canadian dollars at a significantly lower rate, also we were charged a mandatory additional $20 per day fee to stay there with our car. In addition to that the hotel changed owners last April and Hotels.com was supposed to notify us but they did not, I verified this with the new owners. Also the hotel had no markings to identify it which made locating it a significant problem.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked how close the hotel were to the falls. The falls were right down the hill, I can see them as i was walking. I didn't like the fact we had to pay for parking at the hotel. $20 a night, meanwhile as I was walking around the area I saw hotels with free parking. They had a pool which is nice but didn't use. I hated the fact the wifi went out for a day and a half, no hot water one of the night I was there (lasted for about 2 hrs during dinner time), and the best part no water at all when it was almost time for me to check out. I won't be staying there again.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Trash all over the parking lot, coffee machine was disgusting, ice machine did not work for our entire stay (5 days) and parking fees are ridiculous
Stayed 5 nights in Jul 2019
Response from Samantha S on Jul 24, 2019
Thank you for taking the time to share your experience. We are very sorry you had issues with out property through out your stay. We hope when you advised the front line team they were able to correct those issues immediately for you.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Said there was outdoor pool. There is none. Looks like it's going under reno
Stayed 3 nights in Jul 2019
Response from Ashley on Jul 17, 2019
Hello, The outdoor pool sign was when the hotel was under previous ownership. The sign has been removed. Thank you for letting us know.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn't like that the outdoor pool that I SPECIFICALLY booked this hotel for is GONE. Removed. Does not exist. And frankly, the hotel isn't there either. I pulled into the parking lot - I've stayed at this hotel MANY times - to find that the hotel is now a Wyndam Garden. I was hosed out of my Best Western perks/points. I made this reservation in March. Apparently the hotel changed hands the following month. There was LOTS of time to tell me of this change. In addition the room was lacking. NO coffee cups (there was a coffee maker and all the fixings), no conditioner, no Kleenex, ice machine was broken. Lucky thing the bed was super comfy. That the room was nice and big. And that we got a higher up room with a falls-facing balcony or my birthday weekend would have been a complete bust. I'm NOT happy with the way this was NOT handled.
Stayed 2 nights in Jul 2019
Response from Ashley on Jul 17, 2019
Hello, We are sorry to hear about your experience. Best Western was required to email everyone regarding the change and we are sorry to hear they did not reach out to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Older hotel recently (?) acquired by Wyndham. Good location, parking a bit expensive. Room very dated but clean and comfy. Windows dirty. Would look for another property if we were to return to the area.
Stayed 2 nights in Jul 2019
Response from Ashley on Jul 17, 2019
Hello, Thank you for sharing your feedback. We will use it to work on improvements.

2/10 Terrible

Anthony, NY

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has two buildings. One which is the nice/better building and the other is the not so nice building.
Stayed 3 nights in Jul 2019
Response from Ashley on Jul 17, 2019
Hi Anthony, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly knowledgeable,the rooms were big and clean vlose to everythimg.
Stayed 1 night in Jul 2019
Response from Ashley on Jul 17, 2019
Hello, We are happy to see you enjoyed your experience with us. Thank you for your feedback.

8/10 Good

Tabbott, NH

Travelled with family
Liked: Cleanliness, staff & service
I loved that the property is walking distance to the Falls and to a lot of the attractions, casinos, and restaurants.
Stayed 2 nights in Jul 2019
Response from Ashley on Jul 17, 2019
Hello Tabbott, We are glad to see you enjoyed your stay with us. Thank you for sharing your experience.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, Thank you for sharing your feedback.

4/10 Poor

Lisa, Little Rock

Travelled with family
Liked: Cleanliness, staff & service
The best were the worst. They were old and broken down and hard as a rock.
Stayed 2 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello Lisa, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was lovely, but my friends and I once we checked in found random garbage and crumpled papers under the beds. It made us question the cleanliness of our room.
Stayed 3 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We booked it as a Best Western hotel when we got there it had changed hands and half of it had been knocked down. We was not told any of this we booked because we use Best Western hotels in the UK the room we big and clean so we just made the best of it and didn’t let it spoil our holiday
Stayed 7 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and balcony. The rooms could use an upgrade, but overall the experience was good
Stayed 4 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, Thank you for sharing your feedback with us.

6/10 Okay

Verified traveller

Travelled with group
We did not know that Best Westerns changed name of the hotel.
Stayed 1 night in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, Thank you for sharing your feedback with us.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
the property I booked was Best WEstern, unable to find it because Wyndom now owns, Should have been told this be Expedia. best Western booked folks have to stay in annex and not the main property.
Stayed 1 night in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
The hotel itself is pretty old and shotty. We actually had to go across the street to another building to check in. They then proceeded to charge us an extra $20 plus tax a night for parking. As we were sitting on the balcony that night we noticed a young man loitering around the front entrance. When he turned his back to us he had valet written on the back of his shirt. This service was never offered to us as part of the parking fee. All in all the hotel needs some major upgrades.
Stayed 2 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We do not have a valet service which is why it was not offered. Valet is there to help find parking spots and to make sure every car has a parking pass on it.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Within walking distance Niagara Fall. No like the properly clean. bathroom was no properly cleaned
Stayed 3 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Liked: Cleanliness
I did like the balcony attached to the room, close to everywhere I wanted to go to while staying in the Falls.
Stayed 3 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, Thank you for sharing your experience.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Best Western has been taken over about 6 weeks ago so mid April approx. I was not aware of this and the signage to tell you this was very small and not easily noticed.The lady on the old Western reception was not helpful at all and the detail of the changes had to be dragged out of her. Not what you want after travelling so far
Stayed 3 nights in May 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, Thank you for sharing your feedback with us.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, Thank you for providing your feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
In transition to being taken over by the Wyndham, this stay was disappointing.
Stayed 1 night in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in took forever! Front desk staff (Yu was her name) was very nice and got us squared away. The building we were in was the old best western. So it was all old. Room was alright, just old. They charge you to park in their own parking lot! That irritated me, but wyndahm is a greedy corporation. Originally we booked best western but wyndahm bought them out so we were stuck. Everybody charges for parking here though. Location is pretty decent though.
Stayed 1 night in Jun 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property about 3 months in advance for May, the pictures of this hotel displayed a nice clean looking hotel with an ihop and arcade. When we arrived we walked into the entrance of what was pictured (main picture of hotel with ihop) to be told this was not the check in area to walk through the back of ihop and it would be through the back door. We find that we entered a parking lot, there's a nice Wyndam hotel to the right and an absolute slum motel to the left. We head back in, ask for help again, we're lead into the Wyndam to check in. Were okay with this, it's nice too, this must be where we're staying, right? Wrong, so very wrong. We check in and are told were staying in the building across from the Wyndam and behind the hotel we booked with. The disgusting slum. We decide to have a look before we write it off. We walk up to it, to find beer cans and trash strewn all over the property and inside the building. There's construction and netting all around the back of the building as well. We didn't bother to unpack our luggage , we immediately went to ask for our money back because of the FALSE ADVERTISING of this hotel and the absolutely poor conditions of it. The manager however was extremely rude and told us that the property had been bought by Wyndham in April and that he did us a favor by keeping our reservation. It was highly insulting as this was not the place we booked and the fact we were never informed there was a change in ownership. DO NOT BOOK HERE
Stayed 4 nights in May 2019
Response from Ashley on Jul 17, 2019
Hello, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Liz Front Office Manager on May 29, 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s walking distance from the falls. We didn’t spend much time at the hotel (obviously) but it was a relaxing and pleasant stay.
Stayed 1 night in May 2019
Response from Liz Front Office Manager on May 29, 2019
We are happy to hear that you enjoyed our central location. Thank you for the feedback. We can't wait to see you back again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The location is good. It was a bit of headache checking in due to change of ownership that was not relayed till we showed up, as we had to go to another location to check in.
Stayed 1 night in May 2019
Response from Liz Front Office Manager on May 29, 2019
Thank you for your feedback. We are sorry to hear that you were not informed of our changes prior to check -in. We will work hard to fix the issue you experienced.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Close to everything. Room size is big, Has balcony Downside to this property is no fridge and no microwave.
Stayed 2 nights in May 2019
Response from Liz Front Office Manager on May 29, 2019
Thank you for your review. We have fridges and microwaves available to rent at a minimal charge. We are happy that you enjoyed our spacious rooms and convenient location. We hope to see you back again soon.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not told we had to pay for parking @ $17.50 per day
Stayed 2 nights in May 2019
Response from Liz - Front Office Manager on May 29, 2019
We appreciate you taking the time to write a review. We are sorry that you were not aware of our charges. They are posted on all of our third party websites when booking. We do our best to make sure our guests are informed. We hope that you will visit us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Liz Front Office Manager on May 29, 2019
We love to get feedback from our guests. Thank you! We hope to see you back again soon.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Check in was a nightmare! We booked through Expedia for 3 nights, but changed our reservation to only 2 nights (through an Expedia representative on the phone) when we arrived at the hotel we were told that we were charged for a no show!!! After arguing with the staff we were told it would be sorted out and we would not be charged for that missed night. They did however lose 2 of our other friends reservations! Fortunately for everyone we did get our rooms sorted and it worked out. We were in building B (formally known as the best western) the elevators are ridiculous!! Use the stairs if you can or the elevator on the far end of the hallway! It takes almost a minute for the the doors to even close!!!! The rooms were very clean and surprisingly spacious! No complaints there except that you should be prepared that there is NO MINI fridge. That was disappointing. Staff was pleasant during our stay. Pool was in good condition. Within walking distance of everything! Great location! Only about a 20min walk to Clifton Hill. Once the issue of our rooms being lost or charged was sorted out, we were pleased with our stay in this hotel!
Stayed 3 nights in May 2019
Response from Liz Front Office Manager on May 29, 2019
We are happy to hear that everything was resolved. We will work hard with our third party sites to ensure we fix the issues you experienced. Everyone loves our central location and friendly staff and we are glad that you took notice of them. We can't wait to host your next stay in Niagara Falls.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Proximity to the Falls, great location. Room was smelly, hotel run down.
Stayed 1 night in Apr 2019
Response from Liz - Front Office Manager on May 29, 2019
We are sorry to hear about the issues that you experienced. We will be working hard to ensure the building is updated. Thank you for providing your valuable feedback. It is good to hear that you enjoyed our convenient location.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the service, but was let down to see the old Best Western disappear.
Stayed 1 night in Apr 2019
Response from Liz Front Office Manager on May 29, 2019
Thank you for your valuable feedback! The building is still here for our loyal guests to enjoy. We hope to see you back again soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham recently purchases the property so we had booked through best western originally. We arrived early and were given an early check in. They also gave us the option of which hotel to stay at - best Western or Wyndham....we choose the Wyndham. We were given the top floor and a very spacious room which was impressive and overlooked the city. All in all our stay was great. Would’ve liked to have a fridge and maybe microwave in the room with a little one but otherwise it was great. Glad we didn’t yay next door only because it seemed to be party central this weekend!
Stayed 2 nights in Apr 2019
Response from Liz - Front Office Manager on May 29, 2019
Thank you for staying with us and providing your feedback. We are so happy to hear that you enjoyed our spacious rooms. We have fridges and microwaves available to rent for a minimal fee. We hope that you will think of us the next time you visit Niagara Falls.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Liz Front Office Manager on May 29, 2019
Thank you for the positive feedback!