Jing, Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your honest feedback, and we're sorry to hear that your experience fell short of your expectations, resulting in a 2-star rating.While we strive to provide exceptional service to all our guests, we noticed that the specific details of your concerns weren't outlined in your review. We sincerely apologize for any shortcomings you may have encountered during your visit.Our team is dedicated to continuous improvement, and your insights are crucial in helping us identify areas where we can enhance our services. If you could provide more details about your experience or any specific issues you encountered, it would be immensely helpful for us to address them directly.Your satisfaction is our top priority, and we want to ensure that every guest leaves with a positive and memorable experience. We value your feedback, and any additional information you can provide will assist us in making the necessary improvements.If you would prefer to discuss your concerns privately, please feel free to reach out to us directly.

Edwin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We deeply regret that the cleanliness of the sheets in your initial room did not meet our usual high standards, and we understand the importance of a comfortable stay.Please allow us to express our genuine apologies for any discomfort this may have caused you. I assure you that the sheets were changed prior to your arrival and what you encountered is certainly not a reflection of our usual practices, as we are well-known for maintaining a high level of cleanliness throughout our property, which you can see by the many previous reviews.I want to assure you that we take your comments seriously and have addressed this matter with our housekeeping team to ensure that such lapses in our service do not occur in the future. Cleanliness is one of our top priorities, and we appreciate your bringing this to our attention.Upon learning about the issue, we took immediate action to rectify the situation. We are pleased that we were able to move you to a different room promptly and further upgraded your accommodation to enhance your overall experience. We believe in taking ownership of our mistakes and appreciate your understanding in this matter.We value your feedback as it helps us continually improve our services. Our commitment to providing a clean and comfortable environment is unwavering, and we hope to have the opportunity to welcome you back in the future to showcase the high standards we typically uphold.Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding.