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Reviews of Yasaka Saigon Nha Trang Hotel

4 out of 5
Yasaka Saigon Nha Trang Hotel
18 Tran Phu, Nha Trang, Khanh Hoa

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 222 reviews" "
Rating 8 - Good. 78 out of 222 reviews" "
Rating 6 - Okay. 54 out of 222 reviews" "
Rating 4 - Poor. 25 out of 222 reviews" "
Rating 2 - Terrible. 23 out of 222 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

2.0/10

Amenities

6.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Duc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like this property location where I can walk to the beach and city center.
Stayed 3 nights in Apr 2024

6/10 Okay

BICH TAN

Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A good view to the sea
Wery good location amongst good restaurants and very near the beach. The breakfast buffet is good, service level is good. parking in basemant is fine. The rooms have good view to the sea.
Stayed 2 nights in Apr 2021
Response from Belle Nguyen - Sales & Marketing Manager on May 5, 2021
Warmest greeting from Yasaka Saigon Nhatrang Hotel! Thank you so much for choosing us for your holiday in Nha Trang. We are very honored to have brought your satisfaction and hope to continute to welcome and serve you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Enjoyed the location, nice pool and view.
Stayed 2 nights in Aug 2019
Response from HUYEN on Oct 14, 2019
We thank you for choosing YASAKA HOTEL for your stay. Hope to serve you and your family next time.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice location, convenient and comfortable.
Stayed 2 nights in Aug 2019
Response from huyen on Oct 14, 2019
We wish you can stay here one more time so that we can take care your family for a better way .One more time we wish you have best things in life

8/10 Good

Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!
Everything at the Yasaka meets or exceeds expectation. The prices are very competitive. The rooms are clean and well appointed, each room offering an excellent view of the beach. The staff is friendly and helpful. The breakfast offerings are varied and plentiful. We spent nine nights here and would definitely return.
Stayed 9 nights in Dec 2018

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with a great ocean view
Large room with a great ocean view. Also great location on the beach. It inspired me to book an extra night.
Stayed 2 nights in Dec 2018

6/10 Okay

Jay, Detroit MI

Liked: Staff & service
Really nice staff but the hotel is really dated! Beds weren’t comfortable
Stayed 2 nights in Sep 2018

2/10 Terrible

Tiffany

Disliked: Staff & service, property conditions & facilities
The worst hotel experience
This is the worst hotel experience I have ever encountered. From the min I arrived at the hotel till I left, I found the service provided by the staff EXTREMELY HORRIBLE. There is something wrong with the staff, and the hotel management has to look into why the staff seems so unhappy and rude. I was treated as if I owed them something. As a heads-up to anyone booking, there is no airport transfer provided by the hotel even if it mentions that it does. The massage center in the hotel was even more shocking. After paying 360k dong for the massage, I offered some tips to the masseur. She refused saying it is too small and she demanded for a minimum of 200k dong in tips. She mentioned the hotel doesn't pay her for doing massages. I refused to give her such a big tip and she told me to leave! I was treated in such an inhospitable manner. It's really disgusting, the behavior of their staff. Then the breakfast! Where do I start? Absolutely the worst I have ever seen. Bland, not fresh and there was even rotten worm infested fruits served on dish. Again, the staff serving the food & at the egg station were cold, unfriendly and rude. Then finally, the only thing that was nice was actually the room itself. It is a pity as the room and view is actually nice. But the people working in this place really ruins it. As I work for a magazine, I made sure, that I will share about the deplorable disgusting treatment I received from this hotel via my platform.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first stay at Yasaka.
The whole booking and staying experience was great. We enjoyed every aspect of the stay at Yasaka.
Stayed 3 nights in Dec 2017

10/10 Excellent

Dao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
It was great.
Stayed 3 nights in Dec 2017

8/10 Good

graeme n loz, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel just across the road from the beach
Good hotel with good facilities and great staff. The hotel catered to both western and Asian foods with a great barbecue drinks not so good at the barbecue though but good value for money.went on 4 island tour which was a great experience.
Stayed 6 nights in Jun 2017

10/10 Excellent

Lam, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the beach
Breakfast was pleasant and at a nice location. Room was large, and comfortably furnished. Nothing not to like. Conveniently located with respect to the beach, which is just across the street.
Stayed 5 nights in Jun 2017

10/10 Excellent

Linh, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had 5 nights here and everything was very good. Staff are very nice and friendly, beds are comfortable. The location is great, in the very center. The hotel is clean with good facilities. Love the swimming pool. Will definitely come back. Highly recommend it!
Stayed 5 nights in Jun 2017

10/10 Excellent

Dale j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, Great room, Great service
Service was excellent on every level. Great views from every room. Try the chicken with lemongrass at the Red Onion on the top floor.

2/10 Terrible

Douglas J

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and in Poor Condition
This hotel is older and is in terrible condition. It needs some serious upgrade investment. The room is tolerable but most of the other facilities are in awful condition. Breakfast was marginal - not the best. The pool is in poor condition, the fitness equipment looked so dangerous we did not use it, and the spa has been gutted and we're not sure if they're working on it. There were many other parts of the hotel in dis-repair. The lobby is deceiving because it's in good condition, but the rest of the hotel is not. The room did have a good ocean view but there is no balcony. The service was marginal. The room was cleaned okay but we asked numerous times to get the safe fixed and they never showed up. We would not recommend this hotel for a stay. There are many other hotels on the trip that are in better condition. If you want good beach experience then stay further south on the strip because the beach is deeper and has bars and restaurants right at the beach. Also the restaurant buffet is expensive by Vietnam standards. You can get much better options elsewhere.

10/10 Excellent

Tan

Liked: Cleanliness, property conditions & facilities, room comfort
very bad check-in experiences when the first name on the reservation does not match with the name on passport.

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

10/10 Excellent

KOK HWA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location

4/10 Poor

Erin

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Meh!
It was ok but not worth the money.
Response from General Manager on Sep 26, 2016
thanks for writting to comment our services , we ll improve quality of services everyday.We hope can serve you for the best next time

8/10 Good

Khuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

MIREI A.

Disliked: Staff & service, room comfort
Holiday trip
We stayed 5 nights and air-con broke down in last 2 days. We requested to get fixed but did not get any response.

8/10 Good

Daniel, Melbourne

Liked: Staff & service, room comfort
Location is the best of this hotel
I like this hotel because the location is amazing. Waking up in the morning with a stunning view of the front beach, Love it so far.
Response from yasaka sai gon nha trang on Sep 27, 2016
thanks for your writting , we wish have good time and hope to see you again in near future.Thanks and best regard

2/10 Terrible

Danny, Arlington, Texas (USA)

Disliked: Property conditions & facilities
Run down hotel.
I've stayed in Yasaka four times over the past few years. Unfortunately as time goes by the quality has deteriorated to a two star hotel. You have lost me as a loyal customer. NOTE TO YASAKA MANAGEMENT: Use expenditures and profits to upgrade the hotel. What makes Europe and America the gold standard is paying attention to details. High end "looks" are only superficial. It is the small things that will ruin your reputation. As with any corporate strategy, it is the repeat customers that will sustain profits and future growth. These are some of the BASIC amenities that are simple to correct yet if neglected, customers will NOT return. Wifi too weak or does not work at all. (A simple 1,000,000dong ($50USD) wifi extender or ethernet cables will rectify the problem) Sporadic power loss in various rooms. Stopped up drain or showers. Eating breakfast indoor but waiting until guests are eating before turning on the air conditioning. Air conditioning not cool enough causing room to be damp and musty. (add more freon)

2/10 Terrible

Ban Thong, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its not a 4 Stars Hotel, Maybe 3 Stars!
The hotel should not be rated a 4 stars as it is too old and worn down.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very nice staff and accommodating services. Worth for what you are paying for.

8/10 Good

Henry, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and close to the beach
I must upgrade (pay $40.00 /day more the room with seaview because the standard is is too small and no window

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Graham, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: A little dated but clean ; Value: Great deal; Service: Respectful; Cleanliness: Pristine; The Russians have moved in and all tourist/restuarant information is in that language; communication a problem

8/10 Good

MB, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the beach
Hotel is not the newest - but great location on the beach and rooms are large and clean. Breakfast buffet (western) was not great - better selection of vietnamese food. Make sure you go on snoring tour and to iResort mud bath. Louisiana Beach Club was good spot for evening meal. Shopping mall was right next door as are numerous bars and coffee shops.

6/10 Okay

Verified traveller

Liked: Room comfort

10/10 Excellent

GINO, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really an wonderful place , location superb
One of the best place i can ever imagine in NHA TRANG , cannot wait to be there again ,

2/10 Terrible

fouchekk

Disliked: Cleanliness, room comfort
Do not stay on floors 1 or 2
Do NOT stay on the 1st or 2nd floors. Rooms are terrible, some have no windows, some have shared window sills with folks next door. Heard a man throwing up, sounded like he was in our room. Do not book on this sight resservation was completely messed up with mis interpretations.

4/10 Poor

yoshisd

Liked: Staff & service
Disliked: Room comfort
terrible place for the price
Killed three mosquitoes in the room. No windows. Bathroom had water leaking in the floor. Broken light fixtures.

6/10 Okay

Daipha

Liked: Staff & service
Disliked: Cleanliness, room comfort
Yasaka experience
I haved stayed at this hotel a few years ago, the room at that time was much better. The room that I got this time has no window and the bath room is smelly and there is not enough lighting in the room. The electrical receptacles are loose and does not hold the plug very well, also, only one plug is available. The breakfast buffet is very good with many varieties to choose from. The staff is nice and accommodating.

6/10 Okay

Jdt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Move Along
It's hard to complain about a stay in a hotel across the street from a beach. The hotel did not even directly offend our delicate sensitivities. However, there was just something about this place that rubbed us the wrong way. The huge cockroach in that showed up at the end of our bed to wish us bon voyage at the end of our stay could be called icing on that wrong-rubbed feeling we got. Each time we left and came back to the room, it smelled as though someone had come in and done number two in our bathroom and not flushed. The breakfast food was abundant as far as quantity on the breakfast buffet, but the quality was not super. If staying in Nha Trang, I would recommend choosing another hotel. Something in the $35-45USD range near Biet Thu and Nguyen Thien Thuat, or go a little more expensive and stay at one of the nicer ones on the beach strip. The main mall with supermarket was right next door to this hotel -- the saving grace of the stay.

8/10 Good

jason, mesa

Liked: Staff & service
yasaka nha trang
customer service was great, but the hotel needs a face lift and remodel. it looks too old to be a 4 star hotel.

6/10 Okay

Ofelia, Ohio

Liked: Cleanliness
Disliked: Room comfort
If you like your sleep don't stay here
To start with the room as I entered the very first time stunk of mildew. It was quite strong. My view was a wall and if I stretch my neck to the left then I might see some blue that was the beach. Underneath the window, construction material. The bed OMG terrible! So so hard my neck and arms as I had to sleep sideways hurt every morning. The staff was nice and they did try to accommodate and were extremely helpful when the safe didnt work, 3 different staff members had to come check it out when finally the third thought it was best to take away the one I had and replace it with another one.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Suite rooms are great but standard room is a joke
We got the suite room for the same price as the standard rooms at the Sheraton next door. The room is huge and has a great view. On the other hand my friend got three standard rooms for her family and these rooms look like a jail cell. These rooms are small and it seems like you have to a maze to get to them. Well you got what you're paying for. The hotel is out dated but clean. I gave the suite room a 4 stars but the standard rooms 1 star. The location of the hotel is great because it 's closed to everything.

6/10 Okay

tqft, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and otherwise good.
I was staying there because a conference I was attending was held there. You can certainly get better value for money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Overall great service and location, as well as a good rate. The only thing I would say is that I wish the communications were easier, and that the shower were somehow separated from the rest of the bathroom so that the water doesn't spill from under the shower curtains.

6/10 Okay

Dan, Princeton, NJ

Liked: Cleanliness, property conditions & facilities, room comfort
The rooms were very comfortable, and I slept very well. The hotel is right on the beach, with access to many restaurants. Unfortunately, it is in a very touristy section of Nha Trang (largely visited by Russian businessmen), which felt awkward, un-Vietnamese, and largely overpriced. The hotel's own cafe/restaurant has perhaps the worst food and drinks in a 1-mile radius.

10/10 Excellent

Johnkoda, pacific

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and sea view
thanks hotel upgrade my room to sea view. So beautiful!

8/10 Good

Gina R, Aylesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and views from the hotel
The standard room in Vietnam does tend to have no windows which was odd for a seaside location. However an upgrade to a new room was possible and well worth it.The pool area was nice but a bit basic. The hotel has a designated area of beach which was very easy to get to and is located next to a new mall.