Dear Jamal,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newport News. Our goal is to provide a comfortable and safe stay for all our guests and we're proud to see that you were you were pleased that there are cameras around the facility. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Kellie, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Newport News. I was saddened to read that your stay fell short of your expectations due to the insects, the bed not being to your liking and all the other concerns you reported. Humble accept our apologies for the impact this had on your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Nelson,Thank you for taking the time to tell us about your stay at the RED ROOF INN & SUITES NEWPORT NEWS. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the horrible customer service, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. As it relates to your comments about a refund, I am seeing where the location issued a refund for one night. Please bare in mind that it can take up to 7 to 14 business days for it to reflect on your account. Should you wish to escalate your concerns, we have a Guest Relations team. That department is dedicated to handling complaints, and offers the highest form of escalation. Please contact the GR team directly to resolve this matter.However, I have also brought your feedback to management's attention in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newport News, Fred. I am sorry that your experience did not meet your expectations. You stated that the listed pests and your issue with the TV, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN & SUITES NEWPORT NEWS. Justin, I am happy to read your comments about our super friendly and helpful staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Justin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Christina,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Newport News. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our big and spacious room. You indicated that you were unsatisfied with broken glass in window. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRediResponse Specialist

Hello Aspen, Thank you for being a guest here at our Red Roof Inn & Suites Newport News. We are elated to know that you had a good stay with us due to the room meeting your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Lena,Thank you for being a guest here at our Red Roof Inn & Suites Newport News. We are happy to have been able to provide you with a clean, remodeled room with a great shower. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Dear James, Everyone here at the Red Roof Inn & Suites Newport News was happy to see your 3/5 score. Your kind words regarding our very accountable and professional staff are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Red Roof Management

Dear Patricia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWPORT NEWS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the newly remodeled place. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

Dear Donald,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES NEWPORT NEWS. Whilst we are happy that the property was quiet, the rooms were nice and affordable, I was saddened to read that your stay fell short of your expectations due to the insects you reported and the unclean bathroom. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Red Roof Management

Thank you, Peter, for your recent review of your stay at the Red Roof Inn & Suites Newport News. We appreciate you for acknowledging our recent renovations, prompting your 4/5 score. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay. We hope to have the opportunity to welcome you back in the future for an even better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Jamie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWPORT NEWS and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you, Patricia, for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Newport News. It's great to see you enjoyed your stay as well as our rooms, resulting in a 5/5 score. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Tara,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWPORT NEWS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Christina,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWPORT NEWS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Christina,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWPORT NEWS. I am happy to read that you found the staff to be very helpful and that the room was clean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Cathy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Newport News. I'm thrilled to read your kind remarks about our clean room. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were no garbage can in the room and dry leaves behind the main door. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,ChirellRediResponse Specialist

Dear Denise, We are sorry to hear about your recent experience at the RED ROOF INN & SUITES NEWPORT NEWS. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the faulty lock on your room door, multiple encounters with pests, and the other issues mentioned. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your refund concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you re comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

Hello Anthony,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

Dear Khristi,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWPORT NEWS, our hotels proximity to stores/eateries and the upkeep of the property being to your liking. We're disappointed to know that your stay was inconvenienced by the comfortability of the mattress not being to your liking and noise disruptions from adjacent rooms. This is regrettable and not the experience we want our guests to have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

Hello Rebecca,I appreciate you sharing your feedback following your stay at the Red Roof Inn. I was saddened to read that your stay fell short of your expectations due to insects that you’ve reported, uncleaned floors, a blocked drain and a broken refrigerator. This is utterly disappointing and not an experience our guests usually have with us. should be. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Sincerely,Red Roof Management

Hello Zach,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

Hello Kris, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your concerns and have taken note of them for future improvements. We strive to provide the best possible experience for all our guests and hope to have the opportunity to welcome you back in the future.

Hello Annette,Thank you for your feedback. We understand that renovations can impact the overall experience, and we apologize for any inconvenience caused during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back in the future to provide an improved experience.

Hello Payton, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Iris,Thank you for your feedback. We apologize for any inconvenience caused by the ongoing remodeling. We appreciate your understanding and are glad to hear that you found our prices and accommodations fair. If you have any further concerns, please don't hesitate to contact our management team directly.

Hello Raffaele,Thank you for your feedback! We appreciate your kind words about our friendly staff and newly renovated rooms. We strive to provide exceptional service and comfortable accommodations to all our guests. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Hello ELVIN,Thank you for choosing our hotel and for sharing your feedback. We are pleased to hear that you enjoyed our newly remodeled rooms and found them comfortable. We apologize for any inconvenience caused by the temporary closure of our amenities. We appreciate your understanding and hope to welcome you back soon for a fully enhanced experience.

Hello Hector,Thank you for your feedback! We apologize for any inconvenience caused by the ongoing construction. We appreciate your understanding and we'll ensure that any non-working amenities are addressed promptly.

Hello Carla, We apologize for the inconvenience you experienced during your stay. We take guest comfort and safety seriously and we apologize for the noise disturbance caused by other guests. Please provide more details about your stay so we can address your concerns promptly.

Hello Eric, We apologize for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and will take your comments into consideration for future improvements. Please feel free to contact our management team directly to discuss your concerns in more detail.

Hello Lauren,Thank you for your feedback! We appreciate your positive rating and hope to welcome you back soon.

Hello Leana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Peter ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

Hello Brian,Thank you for being a valued guest and for providing us the feedback regarding our construction. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Hello Michael,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and also our construction. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

Hello Mark,Thank you for your excellent rating! We are thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back soon!

Hello eric,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

Hello Michael,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

Hello Alexes, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

Hello Davon, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

Hello Wanda,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hello Barbara, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Hello YOUZENG,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hello michael,We appreciate that you've taken the time to share with us regarding our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

Hello Pamela,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

Hello Marie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Carlton, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hello Josh, Thank you for sharing this rating, and we welcome you to visit us again anytime.