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Reviews of The Pell - Part of JdV by Hyatt

2.5 out of 5
The Pell - Part of JdV by Hyatt
425 E Main Rd, Middletown, RI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 179 out of 238 reviews" "
Rating 8 - Good. 39 out of 238 reviews" "
Rating 6 - Okay. 5 out of 238 reviews" "
Rating 4 - Poor. 6 out of 238 reviews" "
Rating 2 - Terrible. 9 out of 238 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Thank you for the great rating, Maureen!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Pell - JDV by Hyatt! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Gertrudis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Gertrudis, it is wonderful to hear that your stay at The Pell - JDV by Hyatt was satisfactory. We appreciate your stellar rating on Expedia and hope to welcome you back in the near future.

10/10 Excellent

Michelle Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable property
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Michelle Ann, thank you for your kind words. We're thrilled to hear that The Pell - JDV by Hyatt lived up to your expectations. We strive to maintain our facilities to the highest standards and it's great to know that you appreciated our property. We can't wait to welcome you back in the future.

10/10 Excellent

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff in the bar were fantastic. Food was great!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Mary Beth, it's delightful to hear that you enjoyed your stay at The Pell - JDV by Hyatt. We're thrilled that our team members at the bar left such a positive impression and that our delicious food hit the mark! We hope to welcome you back soon.

2/10 Terrible

Shari

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We booked a queen bed and received a full. They did nothing to try to solve the problem or compensate us. I would never in 1 million years book a room that had a full-size bed for 2 adults. Not only that, there was a spotlight pointing directly at our window all night and the curtain did not block it in the least. The creamer was curdled, the shower door didn’t close, the body wash was empty.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Shari, your recent experience does not reflect the high standards we aim to provide at our establishment. We deeply regret learning about the bed size issue and understand the inconvenience this may have caused you. Our sincere apologies for the disturbance from the external lighting and the oversights in room amenities. Rest assured, the areas of improvement you've mentioned will be looked into promptly so that future stays are more pleasant. Your feedback is greatly valued, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for the fantastic rating, Susanne!We strive to make all of our guests feel welcome and relaxed during their time at The Pell - JDV by Hyatt! We can't wait to see you again soon.

10/10 Excellent

Enaksha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Enaksha, it's truly a pleasure to learn you had a fantastic experience at The Pell - JDV by Hyatt. Your high rating speaks volumes, and we hope this means we will be seeing you again in the future. Thank you for choosing us for your stay!

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Very clean and friendly staff. The room was gorgeous, beds were very comfortable, and tv allows you to connect smart tv options. The only downside was there wasn’t any hot water for the shower
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Stephanie, it's heartening to know that you enjoyed your stay at The Pell - JDV by Hyatt, appreciating its cleanliness and our friendly team members. We also note your appreciate for the comfort of our beds and smart TV features. We regret the inconvenience you experienced with the hot water availability, which is unusual and an area where we normally excel. Your feedback is instrumental for our ongoing improvement efforts, and we look forward to delighting you with an even better guest experience next time.

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Mae, we're thrilled to hear about your wonderful experience at The Pell - JDV by Hyatt. We appreciate your five-star rating and hope to serve you again on your next visit. Thank you for choosing us!

10/10 Excellent

Deborah, Mountain Lakes

Travelled with group
Liked: Amenities
I have to say that when you pull up to the building you can tell it was a motel. However, once inside it wasn’t. It was very very nice. The staff was amazing. Everyone was so nice and made you feel at home. Mo in the bar/restaurant was super nice. The front desk staff couldn’t have been more helpful and nice. The cleanliness was probably the best I have ever seen. Not a speck of dust/dirt anywhere. I will make this my go to spot whenever I am there.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Deborah, it is so wonderful to know that The Pell - JDV by Hyatt exceeded your initial impressions with our warm interiors and welcoming team members. We are equally thrilled that Mo and our front desk colleagues made a positive impact on your stay. The cleanliness you experienced is a testament to our team's dedication. We're sincerely honored to be your top choice and we look forward to providing another superb experience during your next visit.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service
It’s very clean
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
Hello Linda,Thank you for appreciating the cleanliness of The Pell - JDV by Hyatt. Maintaining a spotless environment is a cornerstone of our commitment to our guests. We look forward to welcoming you back in the near future.

8/10 Good

ilenia

Travelled with group
Liked: Cleanliness, amenities
The hotel is very nice, very clean staff is super nice the room was spacious and beautiful along with the bathroom and shower, well recommended
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Ilenia, thank you for sharing your feedback. The Pell - JDV by Hyatt is delighted to know that you found our hotel to be nice, clean, and spacious. It's reassuring to hear your positive remarks about our team members and the aesthetic appeal of our rooms and bathrooms. Your recommendation is highly appreciated. We look forward to welcoming you back in the near future.

4/10 Poor

Alfredo

Liked: Cleanliness
Disliked: Amenities
Ok it was a nice place to stay the service was good and the breakfast was really good. There was only a few things that need to be corrected like the soap was empty and need it a refill the mattress kept moving because i was so light.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Alfredo, we appreciate your comments concerning your stay. It's great to hear that you were pleased with our service and breakfast. We understand there were some elements that didn't entirely meet your expectations, like the dispensers needing more attention and the mattress comfort. We value your feedback as it aids us in improving our hotel's amenities. Thank you for choosing us.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Newport to work on the SSV Corwith Cramer in drydock and chose to stay at The Pell. While not in the heart of Newport, the location is only a short drive away. The gentleman at the front desk was welcoming and kind, especially when we asked for additional keys because we'd left ours in the room. Our room was quiet, clean,and comfortable. It was a little odd, however, that it had a king bed - usually something two people would reserve - but only had one chair at a small table. Was one chair simply missing? The shower area was lovely, but would benefit from having a built in hand rail or fold down seat for guests, especially for older guests. We noted that beginning with April 1 bookings the Pell is adding a $20 fee for amenities. Unless the fee is optional - unlikley - this seems to be yet another example of a business adding a fee for services many guests won't use. In spite of the few negatives, we highly recommend this hotel and will happily revisit it.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Marianne, we are thrilled to hear you chose The Pell - JDV by Hyatt for your visit to Newport and that our team member at the front desk treated you kindly. Your feedback regarding room furnishings and the shower facilities is duly noted as we constantly strive to enhance our guests' experience. Please rest assured, the mentioned fee is designed to provide increased value and services to all guests, even though usage may vary. We truly appreciate your high recommendation and are pleased you intend to return. Looking forward to welcoming you back soon.

10/10 Excellent

Jigar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Experience
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Jigar, we're thrilled to hear that you had a good experience at The Pell - JDV by Hyatt. Our team strives to provide an enjoyable stay for all our guests. We hope to welcome you back soon for another positive stay.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Heather, thanks for the high rating you've bestowed on The Pell - JDV by Hyatt. We're delighted to know you enjoyed your stay and would love the opportunity to offer an even better experience next time. See you soon!

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Lovey staff. Enjoyed the bar area.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Noelle, thank you for sharing your positive experience. It's great to hear that you found The Pell - JDV by Hyatt beautiful and that our colleagues made your stay even more delightful. We're thrilled that our bar area added to your enjoyment. We hope to see you back in the future for more memorable experiences.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Laurie, thank you for choosing to stay with us at The Pell - JDV by Hyatt. Your high rating is much appreciated. We're thrilled to have met your expectations and we look forward to welcoming you back on your next visit.

10/10 Excellent

Maureen

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Maureen, thank you for choosing The Pell - JDV by Hyatt for your stay and for taking the time to rate us. We are delighted your experience was top-notch and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for the wonderful rating, Brian!It's fantastic you enjoyed your time at The Pell - JDV by Hyatt so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night. Our room was very clean. The entire property appeared to be very clean and updated. We were informed that this property opened in April 2023.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Lorrie, it's great to hear about your spotless and refreshing experience at The Pell - JDV by Hyatt. Our pride in our cleanliness and contemporary design shines through your review. It's wonderful that your stay, despite being brief, left a good impression. We look forward to welcoming you back for another delightful stay in the future.

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay convenient easy and too notch. Offered a membership with them and accepted very willingly. Already booked my next stay in providence with them!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Rudi, we appreciate your high praise for The Pell - JDV by Hyatt. We're thrilled you found your stay enjoyable and our location is convenient. The team is excited about your new membership and your upcoming stay in Providence. We look forward to exceeding your expectations once again. Safe travels!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable beds. Staff was super friendly. Very clean.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Kathleen, we're thrilled to hear that you found comfort in our beds at The Pell - JDV by Hyatt. It's also wonderful to know our team members were friendly and that you appreciated our attention to cleanliness. We thank you for taking the time to share your experience and hope to welcome you back soon.

10/10 Excellent

Cassandra

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Cassandra, it fills us with joy to hear that you had a stellar experience at The Pell - JDV by Hyatt. We deeply value your feedback and look forward to having the pleasure of hosting you again in the future.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Samantha, we're thrilled to hear about your top-rated experience at The Pell - JDV by Hyatt. Thank you for choosing us and we eagerly await your next visit. Safe travels until we meet again!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience once past the busy street and strip motel exterior. Spacious well appointed room, good fitness center, lovely restaurant.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Patricia, thank you for your praise following your stay at The Pell - JDV by Hyatt. We're thrilled you appreciated our room's accommodating design and outstanding fitness facilities. It gives us immense satisfaction to know that you enjoyed our on-site restaurant as well. We look forward to welcoming you again for another exceptional experience.

10/10 Excellent

Michael, Myrtle Beach

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Michael, thank you for choosing The Pell - JDV by Hyatt and sharing your positive rating. We're pleased to know that you've enjoyed your stay and we look forward to welcoming you again in the future.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Very conveniently located to all the area has to offer.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Daniel, it warms our hearts to read about your positive experience at The Pell - JDV by Hyatt. We're thrilled that the renovations and close proximity to local attractions enhanced your stay. It is our goal to set the bar high for lodging in the area and we are delighted that you felt this. Your review means a lot to us. We look forward to your next visit.

10/10 Excellent

edward

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Edward, it's wonderful to see your high rating for The Pell - JDV by Hyatt. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for the night. Remodeled and clean.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Michael, we're thrilled you chose The Pell - JDV by Hyatt for your overnight stay and appreciated the rejuvenated, pristine environment. We remain committed to providing each guest with a comfortable, enjoyable experience. Your positive feedback is greatly appreciated, and we hope that we'll have the pleasure of welcoming you back soon.

2/10 Terrible

Jennifer

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate you taking the time to share your feedback, Jennifer.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Kevin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival the gentleman at the front desk welcomed us by name he had seen we had pre booked. He recommended the restaurant which was excellent and told of us the common areas for sitting and relaxing after our dinner. Overall, I would have to say this has been one of the best experiences I have had at any hotel. Definitely would recommend and come back. A fine treasure!!!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Kevin, it's heartwarming to read of your outstanding experience at The Pell - JDV by Hyatt. We're thrilled you enjoyed our on-site restaurant and the inviting common areas for relaxation post meal. Receiving such positive endorsement from you is extremely rewarding. Your kind remarks have been shared with our colleagues at the front desk. We eagerly look forward to the pleasure of welcoming you again, providing another top-notch hospitality experience.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Thank you for the fantastic rating, Shawn!It's outstanding you had such a wonderful experience at The Pell - JDV by Hyatt. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

Laura

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Laura, we see you've left a rating and are sorry to understand you didn't have a superb experience. We'd appreciate if you could provide us more details so we can understand better and work on rectifying any potential shortcomings. Do reach to us at your best convenience. Thank you.

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for the 5/5 rating!It's excellent you enjoyed your time at The Pell - JDV by Hyatt so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room small, but nicely decorated.
Response from Customer Service on Feb 4, 2024
Jane, thank you for the lovely feedback. At The Pell - JDV by Hyatt, we're delighted to know you appreciated our carefully adorned accommodations, even if they appeared a tad cozy. We're looking forward to welcoming you back for another pleasant experience.

10/10 Excellent

Yirima, west new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Yirima, thank you for choosing The Pell - JDV by Hyatt and taking the time to give a rating. We are delighted to know your stay with us met your expectations. It's wonderful guests like you that help make our hotel a success! We look forward to welcoming you back soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Steve, it's wonderful to hear you found The Pell - JDV by Hyatt to be an ideal location. We can't wait to welcome you back for another terrific stay.

10/10 Excellent

Samantha

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Samantha, thank you for your excellent rating. We're delighted you had a positive experience at The Pell - JDV by Hyatt. We cherish the trust that our guests place in us and your rating motivates us to continue our diligent efforts. We can't wait to welcome you back in the near future.

10/10 Excellent

neil, marlboro

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Neil, thank you for your impressive rating of The Pell - JDV by Hyatt! We're pleased that your stay met your expectations. We hope to see you again soon, making more positive memories with us. Safe travels!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property! From the time we arrived, and had to enter through an alternative entrance (the door was being remodeled), the front desk took the time to make sure we got in OK, and checked in seamlessly. The rooms have obviously been remodeled and are clean, comfortable, and very spacious. The bathrooms were clean and very modern. The peloton in the gym was an unexpected bonus, so I didn’t lose my streak (IYKYK)! We felt very lucky to have happened upon this hotel searching online. Very affordable and super close to get to Newport without paying Newport prices! We stayed two nights, and everything was superb! Highly recommend!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Laurie, it's a pleasure to learn that you had a memorable stay at The Pell - JDV by Hyatt. We're thrilled to hear that your check-in experience was smooth and that you appreciated our recently-renovated, roomy suites. It's delightful that our modern bathrooms and well-equipped fitness center, including the Peloton, enhanced your stay. Also, we're happy to know our location was optimal for your trip to Newport. We appreciate your enthusiastic recommendation and we're looking forward to welcoming you back for another superb stay.

10/10 Excellent

Joanne

Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Thanks for the perfect rating, Joanne!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Pell - JDV by Hyatt.Have a wonderful day!

6/10 Okay

Carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pell by Hyatt
The walls of the suite are very thin. I was awaken by the people above me at passed 12 :30 am and kept me awake until passed 1:30 am. Also I was awaken by the people next to me at 6:30 am until passed 8 am. I was not able to get a good night sleep. Further, there was not rope or sleepers to get my self comfortable. Either there were snacks, microwave or a fridge that was big enough to fit to go food.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 11, 2024
Carolina, we're genuinely sorry to hear that your sleep was disrupted during your stay and understand how vital rest is for all of our guests. Also, we appreciate your comments regarding in-room amenities and will certainly reassess our offerings to enhance comfort. We hope to have the opportunity to deliver an improved experience in the future.

10/10 Excellent

Agson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is adorable , super clean and welcoming!!! We loved our stay , the restaurant is a nice add!!! We are definitely going back
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 9, 2024
Agson, it's delightful to hear that you enjoyed your stay at The Pell - JDV by Hyatt. Your kind words on our immaculate facilities and welcoming atmosphere are truly appreciated. We're also glad to hear your appreciation for our on-site dining. Looking forward to your future stays with us!

10/10 Excellent

Leomar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Very nice place. The rooms are very comfortable, nice, and clean. Staff was very friendly and helpful. We had a great stay.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Leomar, we appreciate your fantastic feedback about The Pell - JDV by Hyatt. It's great to hear that our comfortable and pristine rooms contributed to your pleasing stay. Moreover, hearing about your positive interactions with our friendly and helpful team members truly brightens our day. Thank you for choosing us, and we look forward to welcoming you back soon.

10/10 Excellent

Angelita Umali

Liked: Cleanliness, staff & service, property conditions & facilities
clean rooms and quick check ins
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Angelita, thank you for staying at The Pell - JDV by Hyatt and for your comments. We're happy to hear that you appreciated our tidy accommodations and prompt service. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 23, 2024
Lindsay, thank you for rating your stay at The Pell - JDV by Hyatt. We're delighted that your experience was a great one and we hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Excellent service. Highly recommend this hotel
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Lisa, thank you very much for your strong recommendation! We're thrilled to know that you enjoyed your stay at The Pell - JDV by Hyatt and received excellent service. We hope to welcome you back again soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and modern. Only issue is no elevator. Great stay and will be back.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Angela, it's wonderful to see you enjoyed your stay at The Pell - JDV by Hyatt. We are delighted to hear that our tidy, contemporary rooms met your expectations. With regards to the lack of elevator, we appreciate the feedback and are always looking for ways to enhance the guest experience. We're excited to welcome you back for another great stay in the future.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Thanks for the perfect rating, Karen!We're pleased to hear that you have fully enjoyed your stay at The Pell - JDV by Hyatt, as we strive to create a full service experience for our guests. We can't wait to see you again soon!