Standard Room, 1 King Bed, Non Smoking

Reviews of Red Roof Inn & Suites Newport – Middletown, RI

2 out of 5
Red Roof Inn & Suites Newport – Middletown, RI
1359 West Main Rd, Middletown, RI

Reviews

8.0

Very good

Rating 10 - Excellent. 136 out of 345 reviews" "
Rating 8 - Good. 117 out of 345 reviews" "
Rating 6 - Okay. 55 out of 345 reviews" "
Rating 4 - Poor. 23 out of 345 reviews" "
Rating 2 - Terrible. 14 out of 345 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chanrey

Travelled with partner
I like the property cause it have refrigerator and microwave
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Chanrey,Thank you for your perfect rating and feedback! We're glad to hear that you appreciated the amenities in our property, such as the refrigerator and microwave. Providing conveniences like these is important to us, and we're delighted they enhanced your stay. We hope to welcome you back for another great experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was a modestly priced stay in a very quiet, very clean, genial hotel.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Ed,Thank you for the perfect rating! We're delighted to hear that you had a positive experience with a modestly priced stay in a very quiet, very clean, and genial hotel. If there's anything specific you enjoyed or if there's anything we can do to make your future even better, please let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Hotel Manager

10/10 Excellent

Ashley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here with our 2 pups. Pets stay free and the staff was very nice and our room was clean and nice !
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Ashley,Thank you for the 5-star rating! We're delighted to hear that you had a great stay with your pets. It's wonderful that our pet-friendly policy and staff made your experience enjoyable. We appreciate your positive feedback about the cleanliness and quality of your room. We look forward to welcoming you and your pups back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Joannalyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We’re very happy with our stay ! Continue with your good job!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Joannalyn,Thank you for the perfect 5/5 rating! We're delighted to hear that you were very happy with your stay, and we appreciate your encouraging words. Your positive feedback is valued, and we look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Feb 8, 2024
Dear Stephen, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Dec 5, 2023
Hello Jose, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable for a quick stay
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Cynthia,Thank you for your positive feedback! We're delighted to hear that your stay was very comfortable, especially for a quick visit. We appreciate your positive comments and hope to have the opportunity to welcome you back for another comfortable stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kindly staff.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 8, 2023
Dear Ed,Thank you for your perfect 5/5 rating and your positive feedback about our staff. We appreciate your kind words and look forward to hosting you again for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Allison

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear Allison,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 Good

Anne Nerissa, Fort Myers

Travelled with group
Liked: Cleanliness, amenities
First time staying at a Red Roof Inn. Was a little disappointed after seeing the property from the outside. However, room and beds were clean. There’s also a fridge and a microwave in the room. Hot water / coffee / tea available 24 hrs at the lobby. Bathroom was small and no place in the sink to put toiletries on. Bathroom smelled a little. Overall stay was good but I’ve stayed at much nicer hotels for less. I wouldn’t mind staying at a Red Roof Inn again but only if price is cheaper.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Anne Nerissa,Thank you for your feedback and the 4 out of 5 rating. We're glad to hear that the room and beds were clean and that you found convenient amenities like a fridge and microwave. Your comments about the bathroom size and smell are noted, and we'll use your feedback to make improvements. We appreciate your honesty and look forward to welcoming you back if our pricing meets your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Meggan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Dear Meggan,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 Good

Kenneth

Liked: Room comfort
Good price
It was good for the price. It could use some updates. The hallway had several glade plug ins that were way too strong. The smell actually made us nauseous.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Kenneth,Thank you for taking the time to share your feedback. We appreciate your input regarding the price and your experience with the hallway scent. Your comments will be considered for possible improvements to provide a more pleasant stay in the future. We value your feedback and hope to have the opportunity to host you again.Sincerely, Hotel Manager

4/10 Poor

Mary, Fond du Lac

Travelled with family
Disliked: Amenities, property conditions & facilities
People arguing right outside our window. Police came. Paid much too much for this room
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 19, 2023
Dear Mary,We're sorry to hear about the disturbance outside your room and the inconveniences you experienced during your stay. We take such matters seriously and will address them to ensure a more peaceful and comfortable environment for our guests. We apologize if you felt that the room rate did not align with your expectations. Your feedback is valuable to us, and we hope you consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms, would definitely stay again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Allison,Thank you for your positive feedback! We're delighted to hear that you found the rooms clean and comfortable. Your satisfaction is important to us, and we look forward to providing you with another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Chris and Erin

Disliked: Amenities
Hotel was pumped with perfume. Coffee machine out of order. People living there full time with kids. Window was cracked. View was of a side alley with commercial business. Wouldn’t stay there again. Not worth the price.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Chris and Erin,We're sorry to hear about your disappointing experience at the hotel. We appreciate your feedback and apologize for the issues you encountered, including the strong scent, coffee machine, and view. We'll work on addressing these concerns and strive to provide a better experience in the future. Thank you for sharing your thoughts.Sincerely, Hotel Manager

6/10 Okay

Simon

Disliked: Cleanliness
Several spiders in the room and the actual mattress, while covered with a protector, was very heavily stained. It was what I expected with a red roof. Price was astronomical for the quality received but there was an event in town which drove all prices up. Would stay somewhere else if I could next time.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Simon,We apologize for the issues you encountered during your stay, and we appreciate your feedback. We understand your concerns and will address the cleanliness and pricing concerns. Your input helps us improve, and we hope to provide a better experience if you choose to stay with us in the future.Sincerely, Hotel Manager

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was pricey for an average motel. The breakfast area was convenient. Should have oatmeal. All the cereals had too much sugar.
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Oct 10, 2023
Dear Mary,Thank you for your feedback regarding your recent stay. We appreciate your comments about the breakfast area, and we'll certainly take your suggestion for oatmeal into consideration for future improvements. We understand that pricing can vary, and we strive to provide good value for our guests. Your input is valuable to us, and we hope you had an otherwise enjoyable stay. If you have any more suggestions or requests, please feel free to share them.Sincerely, Hotel Manager

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love that the rooms aren’t carpeted. Floors were clean. I don’t like carpeted hotel rooms - usually musty and stained and torn. Nice and convenient to Newport and just nearby are some small shops, Dunkin Donuts (not my favorite, but in a pinch at least there is some form of coffee). 😉
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Jessica,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you appreciated the non-carpeted rooms and the cleanliness of the floors. Your comments are valuable to us, and we're glad you found our location convenient for your visit to Newport. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. If you have any more suggestions or requests, please feel free to let us know.Sincerely, Hotel Manager

6/10 Okay

Dexter

Liked: Cleanliness
Stayed 6 nights in Sep 2023
Response from OnielRediresponse Specialist on Oct 6, 2023
Hello Daxter,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn & Suites Newport – Middletown, RI. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Pablo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Towels had yellow stains. Sheets as well..
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Pablo,We sincerely apologize for the issues you experienced with the cleanliness of the towels and sheets during your stay. This is not the standard we strive to uphold, and your feedback is invaluable in helping us improve. We will take immediate steps to ensure the quality of our linens meets our guests' expectations. We hope you consider staying with us again in the future, giving us the chance to provide you with a superior experience.Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 1, 2023
Dear Robert,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Dear Patricia,Thanks for staying with us and giving us a 5-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

6/10 Okay

Carol

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed with overall experience
Stayed 3 nights in Sep 2023
Response from Kerry-Lee, RediResponse Specialist on Sep 21, 2023
Dear Carol, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI. We appreciate your 3/5 scoring. However you were disappointed with your overall experience. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Peggy

Travelled with group
Liked: Cleanliness, staff & service
No elevator. Bathroom was small esp sink area.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Peggy,We apologize for any inconvenience caused by the lack of an elevator and the size of the bathroom, particularly the sink area. We appreciate your feedback, and we'll take it into consideration for future improvements. Thank you for sharing your experience with us.Sincerely, Hotel Manager

8/10 Good

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were modern and clean
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear DIANE,We're pleased to hear that you found our rooms modern and clean. Your positive feedback is appreciated, and we hope to provide you with an excellent experience on your next visit as well. Thank you for sharing your thoughts!Sincerely, Hotel Manager

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept. The staff was friendly and professional.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Katrina,Thank you for your perfect 5/5 rating and for sharing your positive experience! We're pleased to hear that our property was clean and well-maintained, and that our staff provided friendly and professional service. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Rosemary

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 5, 2023
Dear Rosemary,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

6/10 Okay

Wana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The tight bathroom & the smell of dead rodents which I seen. Due to the field area which the building lie on which field mice & possible other rodents will dwell for warmth & food. They need to inquire a better exterminator method. The Staff was very kind. Sorry for being truthful.
Stayed 3 nights in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 6, 2023
Hello Wana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI. I'm happy to hear that our staff extended a hospitable service. No need to be sorry, we appreciate your honesty. It's saddening though to hear that you encountered rodents while with us. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

Thomas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our door we had to really press on it to make sure it was fully shut and locked Walked in and smelled of weed, made our friend nauseous For what the hotel was, I think may have been slightly overpriced. Breakfast I felt could've been a little bigger.
Stayed 2 nights in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 6, 2023
Dear Thomas,We are sorry to hear your recent experience at the RED ROOF INN & SUITES NEWPORT - MIDDLETOWN RI did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Pranom

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs affordable the room was clean!
Stayed 2 nights in Aug 2023
Response from Chirell Rediresponse Specialist on Sep 2, 2023
Dear Pranom,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Newport – Middletown, RI. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our friendly staff, affordable rates and clean rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Chirell Rediresponse Specialist on Sep 2, 2023
Dear Vincent,Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Newport – Middletown, RI. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

6/10 Okay

Leona

Travelled with partner
Disliked: Staff & service, amenities
The website sold me into thinking it was a spectacular place wasn’t anything like the website. It was just ok for one night stay the continental breakfast was a joke very uninviting and the manager of the hotel personally was terrible didn’t make us feel welcome at and when checking out he could of care less that we were leaving gave us such unwelcoming feeling and for as many we walked through that lobby no one was ever at the desk! If I could of I would of never stay there poor rating from me 👎
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Leona,We apologize for not meeting your expectations during your stay at our hotel. It's disappointing to hear that the experience fell short of what you anticipated, and we're sorry for any inconvenience you encountered. Your feedback regarding the website representation, breakfast, and interactions with our staff is valuable to us. We'll work to improve these aspects and ensure that our guests feel welcome and valued throughout their stay. We appreciate your input and regret that we didn't provide you with a more positive experience. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

10/10 Excellent

Youngshim

Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 15, 2023
Dear Youngshim,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on Aug 26, 2023
Thank you for taking a moment to complete our survey, Galina. The staff at the Red Roof Inn & Suites Newport – Middletown, RI and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 Good

William

Liked: Cleanliness, staff & service
Not bad for a few nights
Stayed 4 nights in Aug 2023
Response from Hotel Manager on Aug 25, 2023
Dear William,Thank you for choosing to stay with us for a few nights! We're glad you had an overall satisfactory experience. If there's anything specific you enjoyed or any areas you think we could improve upon, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

8/10 Good

William

Stayed 1 night in Aug 2023
Response from Chirell Rediresponse Specialist on Sep 11, 2023
Dear William,Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Newport – Middletown, RI. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,ChirellRediresponse Specialist

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room was clean and updated
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 21, 2023
Dear Jenna,Thank you for taking the time to leave your feedback. We're glad to hear that our staff provided friendly service and that you found your room to be clean and updated. We hope you had a comfortable stay and look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and updated
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 20, 2023
Dear Alison,We're delighted to hear that you found your room clean and updated during your stay! We appreciate your input and hope to have the opportunity to welcome you back in the future. Thank you for choosing us for your stay!Sincerely, Hotel Manager

8/10 Good

Lee

Travelled with family
Liked: Amenities
It was very clean. Very nice.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 17, 2023
Dear Lee,We're delighted to hear that you found our property to be clean and enjoyable. If you have any further feedback or if you decide to visit us again, please don't hesitate to let us know. Your satisfaction is our priority!Sincerely, Hotel Manager

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 16, 2023
Dear Sean,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Driving to the property for the first time we encountered a problem with our GPS system. We phoned the property and spoke to the young women on duty and explained our problem. She did her best to determine our location and direct us to the property. After a few minutes when we had not arrived, we received a phone call from the women we had spoken to earlier who said she was concerned about us because we should have arrived already. She remained on the phone with us for several minutes helping us get to the property. My wife and I were very impressed with the genuine concern and assistance offered by the young women who called us back when we did not arrive and spent considerable time helping us. Her concern and assistance was the most memorable encounter during our stay, We have retold this story many many times.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Richard,We greatly appreciate your positive feedback and 5-out-of-5 rating. It's heartening to hear about the exceptional assistance provided by our staff to ensure your arrival was smooth despite the GPS issue. Your kind words and memorable encounter mean a lot to us. We're delighted we could assist you, and we hope to welcome you back in the future for another wonderful stay.Sincerely, Hotel Manager

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 15, 2023
Dear Luis, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service
The property was very clean. Nice pool that was very well maintained. No gym or workout area but some grassy parts in the back if you wanted to do a lottle outdoor workout!
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 15, 2023
Dear Justin,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our property clean and well-maintained and that you enjoyed our pool facilities. While we may not have a gym, it's great to know that you appreciated the outdoor space for workouts. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

Anthony

Disliked: Property conditions & facilities
Room was full of ants which got into our bags and clothes.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 9, 2023
Dear Anthony,We apologize for the inconvenience and discomfort you experienced due to the ants in your room. This is certainly not the kind of experience we want our guests to have. Ant infestations can be distressing, and we take this matter seriously. Your feedback will be shared with the appropriate team to ensure that steps are taken to prevent such issues in the future. We appreciate your understanding and hope to have another opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Baruch

Travelled with family
Disliked: Cleanliness, amenities
Overpriced for what was essentially a motel. Front street facing door would not lock and the bath floor was dirty. Average breakfast
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Baruch,Thank you for sharing your feedback about your stay. We apologize for any issues you encountered, including the price, door, and cleanliness. Your comments are valuable to us, and we will work on improving our services. We appreciate your input and hope to provide a better experience if you choose to stay with us again in the future.Sincerely, Hotel Manager

6/10 Okay

Richard

Travelled with family
Not 8/10
Staff was stingy with towels, almost to the point of rudeness. Only hot breakfast was waffles (unless you count toast). AC acted like a swamp cooler.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Richard,We're sorry to hear about your experience with the towels and breakfast during your stay. Your feedback is valuable to us, and we apologize for any inconvenience you experienced. We'll take your comments into consideration to improve our services. If you choose to stay with us again in the future, we'll do our best to make sure your experience is more enjoyable. Thank you for sharing your thoughts.Sincerely, Hotel Manager

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute plan in Newport
Last minute decision on a Saturday in august to stay in Newport. Great reception at checkin, very clean room and updated room. My only negative was I paid WAY too much! :(
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 7, 2023
Dear Aileen,Thank you for choosing to stay with us during your last-minute trip to Newport. We're pleased to hear that you had a great check-in experience and enjoyed our clean and updated rooms. However, we apologize for any disappointment caused by the pricing. We understand the importance of value for money, and we'll take your feedback into account to ensure our pricing is competitive and fair. We hope you had a wonderful time in Newport, and we'd love to welcome you back in the future with more attractive rates.Sincerely, Hotel Manager

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Hotel Manager on Aug 2, 2023
Dear Timothy, Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely,Hotel Manager

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 2, 2023
Dear Chase,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 Okay

Kurt, Boonton

The room itself was very clean, comfortable and spacious. Only complaint was that the bathroom was in need of an upgrade. Shower and tub were permanently stained; bathroom was also very small no countertop space
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 30, 2023
Dear Kurt,Thank you for taking the time to share your feedback. We're glad to hear that you found the room clean, comfortable, and spacious. We appreciate your comments regarding the bathroom, and we'll take them into consideration for future improvements. We hope you had an enjoyable stay overall, and if you choose to stay with us again in the future, we'll do our best to make your experience even better. Thank you for staying with us!Sincerely, Hotel Manager