Front of property - evening/night

Reviews of Ramada Encore by Wyndham Newcastle-Gateshead

3 out of 5
Ramada Encore by Wyndham Newcastle-Gateshead
Hawks Road, Gateshead, England

Reviews

8.0

Very good

Rating 10 - Excellent. 329 out of 1004 reviews" "
Rating 8 - Good. 396 out of 1004 reviews" "
Rating 6 - Okay. 175 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 42 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

LINDA

Disliked: Property conditions & facilities
Not very nice place to stay
Stayed 1 night in Mar 2024

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

4/10 Poor

Elizabeth

Stayed 1 night in Feb 2024

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to stay
Stayed 2 nights in Jan 2024
Response from Ramada Encore on Feb 4, 2024
Thank you for your feedback :)

8/10 Good

David, Hartlepool

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Ramada Encore on Feb 4, 2024
Thank you for your feedback :)

10/10 Excellent

Sandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ramada Encore on Feb 4, 2024
Thank you for your feedback :)

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Super comfy bed and bedding. Short walk to Quayside. Long walk to Central Station or Newcastle centre. Great location for Gateshead International Stadium. Great staff.
Stayed 5 nights in Dec 2023
Response from Ramada Encore on Feb 4, 2024
Thank you for your feedback :)

10/10 Excellent

vivienne

Stayed 1 night in Dec 2023
Response from Ramada Encore on Feb 4, 2024
Thank you for your feedback :)

2/10 Terrible

Paul

Stayed 2 nights in Dec 2023
Response from Ramada Encore on Dec 22, 2023
Hello,I am sorry to hear your stay was unpleasant. If you wish to discuss this further you can email the hotel direct.Thanks

8/10 Good

Hazel

Stayed 1 night in Dec 2023
Response from Ramada Encore on Dec 22, 2023
Thank you for your feedback :)

10/10 Excellent

Steve

Stayed 1 night in Dec 2023
Response from Ramada Encore on Dec 22, 2023
Hello Steve,Thank you for your feedback :)

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ramada Encore on Dec 22, 2023
Hello Daniel,Thank you for your feedback :)

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ramada Encore on Dec 22, 2023
Hello David,Thank you for your feedback :)

10/10 Excellent

Oconnor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal position to walk into city Very friendly staff Very good buffet breakfast
Stayed 2 nights in Dec 2023
Response from Ramada Encore on Dec 22, 2023
Hello,Thank you for your feedback :)

4/10 Poor

Lee

Disliked: Cleanliness, property conditions & facilities
Run down and not clearly noted that its a dog-friendly hotel, hence the filth!
Stayed 3 nights in Nov 2023

6/10 Okay

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was adequate but got woken up early each morning by the traffic outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Travelled with partner
The staff were really friendly. Especially the serving staff at breakfast, please pass on my regards.
Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Good breakfast and cheerful staff
Stayed 2 nights in Nov 2023

10/10 Excellent

nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, very comfortable
The staff are really friendly and helpful. The room was comfortable nice big bed, lovely and dark so a good night’s sleep. Bathroom is v nice, good shower, fluffy towels. Breakfast was plentiful.
Stayed 1 night in Nov 2023
Response from Aqib on Nov 27, 2023
Hi Nicole, thank you for taking the time to leave us a fantastic review. We are thrilled you thoroughly enjoyed your stay with us and we hope to see you back again very soon. Take care

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overnight stay while visiting the Glasshouse. Huge room. Quick easy check in. Decent breakfast with super friendly staff. Warm, quiet room.
Stayed 1 night in Nov 2023
Response from Aqib on Nov 27, 2023
Hi Patricia, thank you for a great review, we are delighted you enjoyed your room and our location in particular as well as our hospitality and breakfast service. We hope this means we will be seeing you again soon. Thank you

10/10 Excellent

Shahlal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the property starting to show it's age, we still like here. The hotel is conveniently located on the quayside and the staff here are excellent.
Stayed 1 night in Nov 2023
Response from Aqib on Nov 14, 2023
Hi Shahlal, thank you for taking the time to leave us a fantastic review. We are thrilled you thoroughly enjoyed your stay with us and continue to enjoy our hospitality and location. We look forward to seeing you back again very soon. Take care

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were very good and location was close to millennium bridge giving great access to the city
Stayed 1 night in Nov 2023
Response from Aqib on Nov 12, 2023
Hi, thank you for taking the time to leave us a fantastic review, we really appreciate it. We are thrilled you had a thoroughly enjoyable stay with us and enjoyed our hospitality and location in particular. We hope to see you back again very soon. Take care

8/10 Good

Damon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quiet location ,close to the city, clean and friendly staff , would recommend and stay again
Stayed 3 nights in Oct 2023
Response from Aqib on Nov 12, 2023
Hi Damon, thank you for your time in leaving us a great review. We are so pleased you had an enjoyable stay with us and found us to be clean, friendly and well located. We hope to see you back again soon.

6/10 Okay

Usman

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable room Staff very help full and friendly Breakfast was excellent
Stayed 1 night in Oct 2023
Response from Aqib on Nov 5, 2023
Hi Richard, thank you for taking the time to leave us a fantastic and humbling review. We really appreciate it. We are thrilled you had such a comfortable and accommodating stay with us and we hope you return to enjoy the same in future. Take care.

8/10 Good

C.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I stayed at the botel for 3 nights and the housekeeping were on point. They asked me the first and second night if there were anything extra I needed. The checkin went smooth as well. The room was also okay. The only issue is the bathroom which doesn't have proper airing system making the entire bathroom steamy.
Stayed 3 nights in Oct 2023
Response from Aqib on Oct 23, 2023
Hi, thank you for taking the time to leave us a fantastic review. We are delighted you enjoyed your stay with us so much, including our check in and housekeeping services. We hope you return to enjoy an even better stay in future. Take care

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Loved the hotel the rooms were lovely and the staff were so friendly and helpful. Breakfast had a great choice
Stayed 2 nights in Oct 2023
Response from Aqib on Oct 23, 2023
Hi Fiona, thank you for leaving us a phenomenal review. We are delighted you seemed to have thoroughly enjoyed everything about your stay with us and we hope this means we will be seeing you back again soon. Thanks again

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Took 15 mins to check in
Stayed 1 night in Oct 2023
Response from Aqib on Oct 22, 2023
Hi David, thank you for taking the time to leave us a review. We are disappointed your stay fell short of our expectations and we apologise for the slow check in process in particular. We were experiencing serious technical issues with our computer systems which contributed to the slow check in process and these kinds of situations can unfortunately occur. We hope you understand. We would appreciate feedback on other areas we could improve on to provide a better stay in future. Thank you

6/10 Okay

Amit

Business traveller
Stayed 3 nights in Oct 2023
Response from Aqib on Oct 21, 2023
Hi Amit, thank you for your review. We are disappointed to see that your stay fell short of our expectations. We would appreciate feedback on specific issues you came across, so we can work on them to provide a better stay in future. Take care

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Aqib on Oct 21, 2023
Hi Eduardo, thank you for leaving us a tremendous review, we really appreciate it and we are thrilled you had such an amazing stay with us. We would love to see you back again soon. Take care

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Aqib on Oct 15, 2023
Hi Daniel, thank you for leaving us a fantastic review, we are delighted you thoroughly enjoyed your stay with us. We hope this means we will be seeing you back soon. Take care

6/10 Okay

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Too far away from Newcastle centre
Stayed 1 night in Oct 2023
Response from Aqib on Oct 14, 2023
Hi Janet, thank you for your review. We are pleased you seemed to have enjoyed a decent stay with us overall, but disappointed it fell short of our expectations according to your score. We appreciate you my have found our location too far from the city centre, however our address available at all times to check for suitability before booking. We would appreciate further feedback on other issues you may have come across, so we can work to improve on them going forward. Thank you

10/10 Excellent

NEIL

Stayed 1 night in Oct 2023
Response from Aqib on Oct 14, 2023
Hi Neil, thank you for taking the time to leave us a fantastic review, we are thrilled you seemed to have enjoyed the perfect stay with us and we hope this means we can expect to see you back again soon. Take care

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aqib on Oct 14, 2023
Hi Nicholas, thank you for your amazing review, much appreciated. We are pleased you had a pleasant stay with us and we wish you an even better stay with us if you return in future. Thank you

10/10 Excellent

TOBY

Stayed 1 night in Oct 2023
Response from Aqib on Oct 7, 2023
Hi Toby, thank you for taking the time to leave us a fantastic review. We are delighted that you seemed to have enjoyed the perfect stay with us. We hope this means we will be seeing you back soon. Take care

8/10 Good

Vaughn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very helpful. Room was clean and comfortable.
Stayed 3 nights in Sep 2023
Response from Aqib on Oct 2, 2023
Hi Vaughn, thank you for your time in leaving us a great rating. We are delighted you enjoyed your stay with us so thoroughly and found us to be clean, comfortable and friendly. Hope to see you back again soon. Take care

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Aqib on Oct 2, 2023
Hi Gavin, thank you for leaving us a great review. We are pleased you enjoyed your stay with us and hope to see you back again soon. Thanks again

10/10 Excellent

Ann

Stayed 1 night in Sep 2023
Response from Aqib on Oct 2, 2023
Hi Ann, thanks for leaving us an unbelievable rating, much appreciated. We are thrilled you seemed to have enjoyed the perfect stay with us and we hope this means we will be seeing you again in the near future. Thanks again and take care

10/10 Excellent

Rebecca, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Reception was great. Room was clean, bathroom was nice and updated. Good dining options via uber eats. Menu in restaurant looked like it had some great options. Street noise from cars was a bit loud in the morning on the side where our room was
Stayed 1 night in Sep 2023
Response from Aqib on Sep 24, 2023
Hi Rebecca, thank you for leaving us a fantastic review. We are thrilled you seemed to have enjoyed the perfect stay with us and enjoyed our hospitality, cleanliness and food service. We hope this means we can expect to see you back again very soon. Take care

6/10 Okay

Brian

Travelled with family
Disliked: Room comfort
Uncomfortable sleep due to no air conditioning
Check-in was fine and indeed the downstairs staff at reception and in the restaurant were friendly and helpful. Bathroom cleanliness in room was average at best. Despite a family room being booked and sofabed made up, there were only cups, glasses and towels for two. The sofabed mattress was thin, very soft and not very comfortable. There was no air conditioning in the room and had to close window due to outside noise at night. Breakfast was okay for the price paid.
Stayed 2 nights in Sep 2023
Response from Aqib on Sep 24, 2023
Hi Brian, thank you for your review. We are sorry that your stay fell short of our expectations. We apologise for there not being sufficient amenities in your room to accommodate all guests. We are sure if this was raised to our reception team, they would have been happy to provide these to you. We will also communicate your feedback regarding the condition of the sofabed and the cleanliness to our maintenance and housekeeping management respectively to address. Thanks again

8/10 Good

Richard

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Aqib on Sep 20, 2023
Hi Richard, thank you for leaving us a great review. We are so pleased you enjoyed your stay with us. We hope you return to enjoy an even better stay in future. Take care

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Aqib on Sep 20, 2023
Hi Lynda, thank you for taking the time to leave us an unbelievable review. We are thrilled you seemed to have enjoyed the perfect stay with us and we hope to see you back again soon. Thanks again

4/10 Poor

Charles, Sanderstead

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Aqib on Sep 24, 2023
Hi Charles, thank you for your time in leaving us a review. We are very disappointed that it seems your stay was not as enjoyable as we would have hoped. We would appreciate feedback on improvements we can make going forward to hopefully provide you with a better stay in future. Thank you

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Aqib on Sep 20, 2023
Hi Thomas, thank you for your time in leaving us a fantastic rating. We are delighted you had such an amazing stay with us and we hope to see you back again soon. Thank you

8/10 Good

REBECCA

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Friendly Staff
the staff at breakfast were amazing, very friendly and helpful a real credit to your company. You should send them out training staff UK wide. Receptionist also great
Stayed 1 night in Sep 2023
Response from Aqib on Sep 16, 2023
Hi Rebecca, thank you for leaving us a great review. We are delighted that you enjoyed your stay with us and that our breakfast staff in particular made your stay so pleasurable. We hope this means we can expect to see you back again soon. Take care

8/10 Good

Michelle

Travelled with family
Liked: Staff & service, room comfort
Great location
The location of the hotel was excellent, some of the staff were really friendly and helpful. I appreciated the hotel allowed dogs to stay (which was one reason why I booked it) but there seemed to be a smell in the main corridors. Rooms were basic, bed was comfortable.
Stayed 1 night in Sep 2023
Response from Aqib on Sep 13, 2023
Hi Michelle, thank you for your time in leaving us a great review. We are so pleased you had an enjoyable stay with us overall and enjoyed our location and hospitality in particular. We hope to see you back again in the near future. Take care

8/10 Good

Dylan

Stayed 1 night in Sep 2023
Response from Aqib on Sep 10, 2023
Hi Dylan, thank you for your time in leaving us a great review. We are so pleased you had a great stay with us and we hope to see you back again in the near future. Take care

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!!
Stayed 3 nights in Sep 2023
Response from Aqib on Sep 7, 2023
Hi Sandra, thank you for leaving us a fantastic score. We are delighted you enjoyed your stay with us so much and we would love to see you back again very soon. Take care

8/10 Good

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spent a two night stay here, arriving late and only just managing to squeeze into the car park. Parking is a bit steep at £8 per night, especially when half the carpark is unpaved rough ground, and when all the paperwork completed at reception states that parking is £5 per night. The welcome from staff was friendly however, and check in was a delight. My room was perfectly comfortable but the decor was somewhat past its best. For some reason I'd been given a room designed for the accessibility of wheelchair users. This was fine except it meant the bathroom sink was very low and I'm quite tall and with a bad back, so not ideal. The breakfast was good but somewhat limited for the price - mushrooms and scrambled eggs would have been my choice but alas, there were neither. I tried the room service one night - the cajun chicken burger was tasty but the sour cream and salsa which should have been oozing out of the sides, were nought but a smear, which meant it was disappointingly dry. Chef could have been a bit more generous there. Overall, a comfortable stay. Four out of five.
Stayed 2 nights in Aug 2023
Response from Aqib on Sep 7, 2023
Hi Sue, thank you for taking the time to leave us a fantastic review. We are delighted you had an enjoyable stay with us overall. We apologise for the issues mentioned and will be sure to raise these with respective management. We hope to see you back again very soon. Take care

2/10 Terrible

Martyn

Business traveller
Disliked: Property conditions & facilities
Dreadful hotel
Dreadful. Lots of people outside smoking - felt intimidating. Lots of unsavoury behaviour exchanges of bags outside and people rocking up in cars and then leaving. Didn’t feel safe at all.
Stayed 1 night in Aug 2023
Response from Irene - Reservations Manager on Sep 6, 2023
Dear Martyn, Thank you for your review and we are sorry that you not entirely enjoy your stay which seems marred by the gathering of some residents in the external smoking area. Like many hotels in the vibrant area of Newcastle Gateshead we do attract wide and diverse profile of customer. Whilst it is difficult for us to control the behaviour of customers, we do expect a certain level of decorum would assure you we certainly not condone any illegal exchanges if we noticed or were alerted to any suspicious activity. As a result of your feedback, we will ensure all of our duty management team and security partners are more vigilant in this regard as part of their patrols.