Balcony Room
Check availability

Reviews of The Clarendon Hotel

4 out of 5
The Clarendon Hotel
347 Hunter Street, Newcastle, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 205 out of 485 reviews" "
Rating 8 - Good. 210 out of 485 reviews" "
Rating 6 - Okay. 41 out of 485 reviews" "
Rating 4 - Poor. 19 out of 485 reviews" "
Rating 2 - Terrible. 10 out of 485 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mr Renato

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Reception on Jan 24, 2024
Thanks Ian for the positive review!

8/10 Good

john

Stayed 1 night in Nov 2023
Response from Hotel Reception on Nov 25, 2023
Thanks John

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Reception on Nov 25, 2023
Thanks Jessica

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Hotel Reception on Nov 17, 2023
Thank you, Christopher, glad to hear everything was to your satisfaction

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Hotel Reception on Nov 17, 2023
Thank you Ian, we look forward to seeing you next time you visit Newcastle.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Reception on Nov 17, 2023
Thank you Ian!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean property/refurbished, great value if your going for a night out in Newcastle as long as you don't plan on getting into bed until about 1am as there is live music etc downstairs which we enjoyed during pre-dinner drinks on our balcony there.......I would definitely stay again if I was having a night out in Newcastle. If you did want a quieter room then request to be on the street side of the hotel away from the back of the building where music is playing.
Stayed 1 night in Oct 2023
Response from Hotel Reception on Nov 25, 2023
Thanks Charles, we are a lively venue but always happy to find guests the perfect room, on the beer garden side or Hunter Street. Cheers

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Hotel Reception on Nov 25, 2023
Thanks John

8/10 Good

Grahame

Stayed 1 night in Oct 2023
Response from Hotel Reception on Oct 17, 2023
Thank you Grahame!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was right in the thick of things, but wasnt noisy or too bright. The room was clean, the staff were nice and helpful. There were lots of places to eat around and many things to do.
Stayed 4 nights in Sep 2023
Response from Hotel Reception on Nov 17, 2023
Thank you for the feedback Catherine, so happy to hear you enjoyed your stay in Newcastle.

8/10 Good

Kristin

Stayed 2 nights in Sep 2023
Response from Reception on Oct 17, 2023
Thanks Kristin!

10/10 Excellent

Marion

Stayed 1 night in Aug 2023
Response from Hotel Reception on Aug 24, 2023
Thank you Marion! Glad to hear you enjoyed your stay with us

4/10 Poor

Gabrielle

Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Aug 2023
Response from Hotel Reception on Aug 24, 2023
Thanks for the review Craig!

10/10 Excellent

Cameron

Business traveller, Travelled with group
Liked: Amenities
We had turned up late but communication and instructions on where to find the lock box was fantastic.
Stayed 1 night in Aug 2023
Response from Hotel Reception on Aug 8, 2023
Thanks Cameron, we are so pleased you had a godo experience

10/10 Excellent

Sherie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and spacious
Stayed 1 night in Aug 2023
Response from Hotel Reception on Aug 6, 2023
So happy to hear that you enjoyed your stay Sherie. We look forward to seeing you again!

8/10 Good

Diane

Stayed 1 night in Jul 2023
Response from Hotel Reception on Aug 2, 2023
Thanks for giving us such a great ratingHope to see you again DianeRegardsAndrew at The Clarendon

8/10 Good

David

Stayed 1 night in Feb 2023

10/10 Excellent

Matthew

Stayed 1 night in Dec 2022
Response from Hotel Reception on Dec 15, 2022
Thanks so much for leaving us such a kind review Matthew! We are so glad you enjoyed your stay.

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Very good central location. Food, bar and outdoor garden area good. Checkin and staff helpful and friendly. Lighting in room poor and bed squeaked terribly
Stayed 1 night in Nov 2022
Response from Hotel Reception on Dec 6, 2022
Hi Mark, thanks for your review.We are sorry to hear you had a problem with the lighting and bed - can you please advise your surname and what night you stayed so we can respond accordingly in the room you stayed in? Thank youAndrew, Reception

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Maureen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room we were in had the loud noise of the airconditioners from the round building next door. The security/floodlights on all night which shone into our room. Otherwise everything else was OK except that it didnt allow for a good nights sleep
Stayed 1 night in Oct 2022
Response from Hotel Reception on Oct 26, 2022
We greatly appreciate the time you have taken to provide us with some feedback regarding your recent stay with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grotty and grubby
Room and especially bathroom was dirty. Hair in the shower, sticky carpet in the room and utensils that felt grubby. Thank goodness we only had one night there - it was one night too many.
Stayed 1 night in Oct 2022
Response from Hotel Reception on Oct 20, 2022
Thanks for taking the time to share your experience. Your feedback has been passed on to Management for review.

10/10 Excellent

Francis

Stayed 1 night in Sep 2022
Response from Hotel Reception on Sep 27, 2022
Thanks for the 10/10 Francis, we are so happy to hear you enjoyed your stay!

8/10 Good

Murray

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the nice room, the excellent service of the staff and the food in the area was good also. The convenient close, flat walk to the Town Hall was fabulous. We did not like the loud music nearly all night in room 110. We will be going to the Ukulele Festival next year and would like a room on the other side of the hotel away from the music. We are both over 80 we will book in the new year.
Stayed 2 nights in Sep 2022
Response from Hotel Reception on Oct 11, 2022
Thank you for the great review! We loved reading you enjoyed the atmosphere. We apologise for the noise that crept up to your room - though we can be quite busy as we are a pub/function venue. We look forward to having you again next time you're in Newcastle!

6/10 Okay

Kristen

Stayed 2 nights in Aug 2022

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clarendon Hotel
A little bit noisy from the beer garden up to 11PM
Stayed 2 nights in Aug 2022
Response from Hotel Reception on Oct 11, 2022
Thank you for the review! We apologise if the noise crept up to your room - though Friday nights can be quite busy as we are a pub/function venue. We hope to have you again next time you're in Newcastle!

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great the the room was excellent
Stayed 1 night in Aug 2022
Response from Reception on Aug 16, 2022
Thank you, Simon! We hope to see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to Civic Theatre, friendly & helpful staff. Would stay again.
Stayed 1 night in Jul 2022
Response from Reception on Jul 26, 2022
Thank you for the 10/10 review, Karen! We look forward to seeing you again :)

10/10 Excellent

Delyse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel had a great vibe, great fish tacos, and close to lots of places
Stayed 1 night in Jul 2022
Response from Hotel Reception on Jul 18, 2022
Thanks, Delyse! We love to hear our guests enjoyed their time at the hotel.

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Quiet, good beds including the sofa bed. Run down and needs updating badly. Public areas shabby and unpleasant. No fan in bathroom. Nowhere to place your soap in shower as dish is broken. No rubbish bin in the bathroom. Three teabags for three adults is very mean. Hot water takes forever to come through and is unreliable as suddenly becomes scalding then goes back to reasonable level of heat.
Stayed 1 night in Jul 2022
Response from Reception on Jul 18, 2022
Thank you so much for sharing your experience and providing feedback, Kathryn. We have passed this on to our Accommodation Manager.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Great food and a brilliant band on Sunday afternoon
Stayed 2 nights in Jul 2022
Response from Reception on Jul 15, 2022
Thank you for the fantastic review! We hope to have you again soon.

6/10 Okay

Tracey

Stayed 1 night in Jul 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Reception on Jun 15, 2022
Thanks for the 10/10 review, Craig! We hope to have you again here in Newcastle soon!

6/10 Okay

Brad

Travelled with group
Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Reception on Jun 15, 2022
Thanks for your review!

10/10 Excellent

Angeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Jun 2022
Response from Reception on Jun 9, 2022
Thank you so much for the 5 star review!

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, staff & service
X
Stayed 3 nights in May 2022
Response from Reception on Jun 13, 2022
Thanks, Katherine!

8/10 Good

Deepak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for central Newcastle accommodation. Although the building was aged, our room was clearly renovated to 21st century standard. It was surprisingly roomy which was great, and we opted for a balcony which was nice to view some of the nightlife from haha! Despite arriving on a lively Friday night, noise was not an issue. The bathroom was not the most stylish but it was clean and that’s the important thing. Being centrally located means walkable access to the restaurants and cafes around the area; always a good thing in my book 😀
Stayed 1 night in Apr 2022
Response from Reception on Apr 26, 2022
Hi Deepak, Thank you so much for your detailed review. We are thrilled to hear that you found the room to be comfortable and that you made the most of our central location. We hope to see you again on your next visit to Newcastle!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Good location
The location is great, 30sec from the light rail, 2min from the waterfront, Near shops and transportation. The reception staff was really great and friendly. They also called the day before to let us know how what to expect. The downside of this place is the noise if you happen to be on the side of the beer garden. There were live band from 2pm on sat to 9pm, it was noisy but really great music. We sat outside to enjoy it but it depends on your needs. The cleaning needs a bit more improvement as we stayed 2 days and used up some tea and tissue from day 1 and were not replaced. There were also nothing we could use for washing our dishes except a tea towel.
Stayed 2 nights in Apr 2022
Response from Reception on Apr 19, 2022
Thank you so much for leaving a great review! We are thrilled to read you enjoyed your stay and we sincerely appreciate your kind words and feedback. We hope to have you again in Newcastle.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Keith

Stayed 1 night in Mar 2022
Response from Reception on Mar 14, 2022
Thanks so much for the 10/10 review, Keith!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room & bathroom (with a full length mirror which I appreciate). The staff were very helpful & friendly. Great price, right in the heart of Newcastle.
Stayed 1 night in Feb 2022
Response from Reception on Feb 28, 2022
Thanks for taking the time to leave us such positive feedback Nicole! We are thrilled to hear that you had an enjoyable time. Hope to see you again on your next visit to Newcastle!

8/10 Good

Natalie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

stephen

Stayed 1 night in Jan 2022
Response from Reception on Jan 31, 2022
Thanks for the 10/10 Stephen!

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, amenities
where to start 1) street aspect was terrible 2) bathroom light switch was damaged 3) reception area was poor 4) lighting controls were very difficult to operate 5) tv had no remote 6) mattress was terrible 7) bathroom tile grout was stained 8) restaurant was closed I could go on but what's the point Never again Chris
Stayed 1 night in Jan 2022
Response from Reception on Jan 27, 2022
Hi Christopher, Thank you for taking the time to share your experience and feedback with us. We are disappointed to read the hotel did not meet your expectations on this occasion and we have shared this with our management team. We will look into the issues you have brought to our attention. We do want to note our staff tried to contact you regarding the restaurant closure and reception hours multiple times, leaving voicemails and an SMS. Due to short staff, we made the difficult decision to close that day. It's an unfortunate part of living with this COVID-19 outbreak. We hope you got out and enjoyed the City of Newcastle.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Jan 2022
Response from Reception on Jan 31, 2022
Thanks Mark!

8/10 Good

Brad

Stayed 1 night in Jan 2022

4/10 Poor

LAI CHUN CHRISTINA

Disliked: Staff & service, property conditions & facilities, room comfort
Self check in and no service available
No service at all as the hotel was closed due to the COVID situation in Newcastle. We collected the key from the key box for self check in. The hotel is pretty old
Stayed 1 night in Dec 2021
Response from Reception on Dec 20, 2021
Thank you for your review! It's an unfortunate situation to have had to close our doors due to the COVID-19 outbreak in Newcastle. We do hope to host you again in Newcastle when things settle down!

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Clarendon for its central position, and spacious rooms.
Stayed 2 nights in Dec 2021
Response from Reception on Dec 16, 2021
Thank you so much Judith! We look forward to having you again soon!