Ratings based on 853 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Santa Barbara, California

Problem room

Posted 7-Sep-2014
Pros: The room size was very spacious for two adults and two kids. The staff was helpful with the problem although they were unable to fix it.
Cons: Fix the plumbing.
Location: Visit New York City.
When we arrived, we were given keys to a room that had not been made up. In the next room we were given, the toilet did not flush properly. We obtained a plunger from the front desk to try to unstop the toilet, and when that didn't work, we asked the front desk person to help us. She tried with limited success, and said that a person would come the following day with a special tool. When we arrived back in the room the third day, the toilet was still broken, and would not flush at all. We had to go down to the first floor bathroom to use the toilet. Additionally, the refrigerator leaked and made a big puddle on the floor.
4 out of 5
Recommended
for Everyone
by A verified traveller from Missisauga, Canada

Our first trip to New York

Posted 2-Sep-2014
Pros: the rate is reasonable
Cons: food service
Location: shopping!
The hotel experience is average. The carpet in the suite needs to be shampooed it feels sticky. The breakfast is okay but I prefer brewed coffee! It is nice the hotel is close to Penn Train Station. But for sure we will go back to New York and we will not think twice to go back to Comfort Suites!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2014
the big king bed is soooo good to sleep after a trip!
Comment from Hotel Management
19-Sep-2014 by Ash Sardar GM, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. Ash Sardar Manager Comfort Suites Newark NJ 973 481 5200
Comment from Hotel Management
19-Sep-2014 by Ash Sardar GM, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. Ash Sardar Manager Comfort Suites Newark NJ 973 481 5200
3 out of 5
by A verified traveller from Newark, NJ

Isolated Hotel

Posted 12-Aug-2014
Pros: The staff was friendly.
Cons: When i booked my trip, Expedia stated this was a airport hotel that offered shuttle to and from the airport. This was not true.
Location: The hotel appeared to be by a warehouse;with no other nearby attractions.
The hotel was isolated from everything. There were no public transporation nearby. No shuttle service as suggested by Expedia. The chairs was discolored. I would not recommended anyone to stay in hotel nor would I want to stay it again.
Comment from Hotel Management
15-Aug-2014 by Ash Sardar GM, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ash Sardar Manager Comfort Suites Newark NJ
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to subway station

Posted 8-Aug-2014
The overall stay was amazing. The breakfast was tasty. But the one and only thing is that when we booked the hotel room online it said the taxi would only cost $10 but it was actually $20 dollars.
Comment from Hotel Management
15-Aug-2014 by Ash Sardar GM, Hotel Management
Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. -- Ash Sardar Manager Comfort Suites Newark
2 out of 5
by A verified traveller from toronto

NYC holiday

Posted 8-Aug-2014
Pros: The price - once the renos are done, they may jack the prices anyway, so this one redeeming factor may be no more.......
Cons: Appreciate that renovations were underway, but extra care should then be given to ensure that the rooms effected are cleaned before guests come.
We decided to stay in Newark as we were combining a visit to NYC with a show at Metlife Stadium. Hotel looks decent on the web, but what they don't tell you is that you are a $12 cab ride from public transit that you more or less have to take since the hotel is located in the middle of a really run down area and you feel like you would be taking your life in your hands if you ventured out to take a bus or after dark..... The hotel room we were assigned to was right next to a renovation area - as a result, everything in the room was covered in dust. The entryway was retiled, but the rest of the room was covered in old gross threadbare carpet and the surfaces hadn't been washed in god knows how long. There were coffee ring marks on the counter and dresser which showed that it had been some time since someone went in there to give a decent cleaning. There is nowhere reasonable to eat; we had to drive some distance to find a restaurant.
Comment from Hotel Management
15-Aug-2014 by Ash Sardar GM, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ash Sardar Manager Comfort Suites Newark NJ
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and helpful staff

Posted 5-Aug-2014
The staff were very nice and helpful when we asked about the location of stores. Helped us right away. The hotel was also very comfy and we had a good breakfast the next morning. Overall, a great stay.
Comment from Hotel Management
15-Aug-2014 by Ash Sardar GM, Hotel Management
Write your cThank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. -- Ash Sardar Manager Comfort Suites Newark omment.
5 out of 5
Recommended
for Families
by A verified traveller

Nice large room to accommodate our family of 5.

Posted 30-Jul-2014
Pros: Large room. Staff was very pleasant. Free parking and free breakfast - all bonuses for a family vacation!
Was greeted by name as we walked in. Very nice staff.
Comment from Hotel Management
15-Aug-2014 by Ash Sardar GM, Hotel Management
Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. -- Ash Sardar Manager Comfort Suites Newark
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and economical

Posted 16-Jul-2014
Good rooms, good breakfast buffet, convenient locatiom
Comment from Hotel Management
15-Aug-2014 by Ash Sardar GM, Hotel Management
Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. -- Ash Sardar Manager Comfort Suites Newark
3 out of 5
Recommended
for Everyone
by A verified traveller from Mississauga , Canada

Good hotel

Posted 16-Jul-2014
Clean room, good breakfast and competitive price. I would book it again if I go there
Comment from Hotel Management
15-Aug-2014 by Ash Sardar GM, Hotel Management
Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were happy with our service. We hope we are able to provide you with the same great accommodations the next time you are in the area. -- Ash Sardar Manager Comfort Suites Newark