Ratings based on 6,782 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from G
1 1/2 blocks from Penn StationPosted 30-Aug-2014
Small room but comfortable and clean. Great front desk staff and the staff at information desk was awesome! Near to Times Square, macys, garment district. Subways are at almost every corner. Would stay again!
for Familiesby A verified traveller from Toronto, Canada
Limited space for four peoplePosted 26-Aug-2014
Pros: See above also felt very safe and secure
Cons: See above
Location: Excellent location near empire state, close to bus tours, a variety of restaurants. Times square and Penn starion within walking distance. Shopping!
We were four people and had 2 twin beds - 2 queens would have been better. Also a coffee/tea maker in the room (such as in Comfort Inn ) would have been welcome. Wider shelves in washroom would have been more convenient as well as a clothes airer to dry out or air out worn clothes. We did enjoy the gym and it is well maintained but wondered why there was no pool. The room was cleaned thoroughly and fresh towels available every day of our stay. The business area was useful as we needed to print some bus tour vouchers. Even though they were small, it was very practical to have 2 restrooms in our room and 2 clothes lockers. The iron and hairdryer were also very useful and there was excellent lighting to choose from such as bright ceiling light or lamps on desk and over night stand. The staff are all very nice and helpful.
by A verified traveller
Good locationPosted 25-Aug-2014
Pros: location only!
Cons: Customer Service, Room amenities, check in process
Location: Close to Times Square, Madison Square Garden, the subway, Penn Station
I was not impressed by this hotel at all. It is supposed to be an Expedia VIP hotel, but it was lacking any customer service nor amenities that I believe would make it a VIP. We arrived at 10am and the room was not ready, we understood due to the fact that we were very early. We came back around 2:30pm (since checking in is at 3pm) and the room was still not ready. I was told that the room is still occupied and they would not not when it could be ready. When asked to change rooms (since I didn't see why they can only put me in THAT particular room) I was told they needed manager approval. Once obtained the room they switch me too was not ready and I was asked to return in 15 minutes. I returned shortly past 3pm to be told that the room was not ready and they would not know when it would be available (in a not to helpful manner). I was annoyed at all the run -around for a room and a hotel of this size should have an available room at its checking time. Finally we asked to be moved to any room that was available, and after yet again a manager approval we were given a lesser room than originally booked. At that point we did not care as we just wanted to shower, rest and get ready for dinner. The only good point I can give this hotel was its location, very short walk to a lot of the sites in midtown NYC.
for Everyoneby A verified traveller from Boston
Decent hotel for pricePosted 25-Aug-2014
Cons: Update the rooms
Location: Really busy shopping area - good for tourists.
The rooms are quite small and old/outdated. The carpeting and bathrooms need to be replaced. But for the money, the hotel is fine. It is conveniently located to public transit and Penn Station.
for Everyoneby A verified traveller
Nice hotel, comfortable and clean and nice decor...across the street from Penn Station and close to Time Square....will definitely stay again. Rooms a bit small but we were only there to sleep.
for Everyoneby A verified traveller
Vacation in NYPosted 25-Aug-2014
We spent 4 nights at this hotel and have to say our stay was enjoyable. The rooms are rather small, as can be expected for NY. Still, the beds were comfortable and the room appointments functional. As others have mentioned, the hotel is somewhat dated. The bathrooms for instance are in desperate need for an upgrade. The shower heads and faucets were old and odd to operate, still all were always kept clean. Probably the hotel's best asset is it's location. Across the street from MSG, with a subway line right outside the hotel, and a short few blocks walking distance from the Empire State or Time Square. Service at the hotel was good. Surprisingly friendly staff made for a pleasant stay.
for Everyoneby A verified traveller from Worcester, MA
Hotel is close to Penn StationPosted 24-Aug-2014
Pros: Proximity to Penn Station. Cleanliness.
Cons: STAFF attitudes and training. Everything was someone else's problem. Not a helpful attitude in a customer service job.
Location: The subway stations nearby and the Empire State Building are pluses. NYC is a waling city…lots to do.
The New Yorker's proximity to Penn Station is it's only calling card. The hotel is quite adequate but they do need to work on customer service. We did find three helpful employees during our 2 day stay but not on the same shifts. As the title suggests…great location, though. Very convenient. They are fortunate for that reason.
by A verified traveller from Toronto, ON
Old hotel in a great locationPosted 24-Aug-2014
Pros: It's central location.
Cons: This hotel should not be advertised as a four-star hotel as it is misleading and we were disappointed when we arrived.
The Wyndham New Yorker is fantastic for its location - it's steps away from Penn Station, great shopping at Macy's and stores in the Herald Square area, and close to Times Square (just walk, no need for the subway). This is an historic hotel presently undergoing renovations with a great lobby, but everything else (e.g., elevators, hallways, room & bathroom) needs to be updated/renovated. The room was small, but not that important considering you are going to be spending most of your time away except for sleep. The counter space in the bathroom was minimal and was frustrating because it slanted down (so things placed on it would keep sliding off) in our room. The first night was very noisy outside (even checked if the window might be open), but the remaining days were okay except for some hammering sounds in the middle of the night that disturbed our sleep.
by A verified traveller from Hamilton, ON
Great Location; Terrible Service and RoomsPosted 23-Aug-2014
The only good thing about this hotel was the location -- walking distance to Empire State Building and Times Square. For the price we paid, we expected better facilities though. The staff was fairly rude as well and you had to wait several minutes to get through to the front desk and concierge.
by A verified traveller
Reception terrible. Hostile attitudePosted 23-Aug-2014
The reception personnel were not Fit for hospitality business.