Ratings based on 6,794 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from upstate NY

Small old style room

Posted 31-Aug-2014
Very small room with an even smaller bathroom. No counter in the bathroom at all. Old style pedestal sink, toilet and tub. Water temp pulsed from hot to cold. We were pretty disappointed. Not worth the price.
3 out of 5
by A verified traveller from Houston

Posted 31-Aug-2014
Good location. Small bathroom. Didn't like the bedding.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh

Great hotel

Posted 30-Aug-2014
Great stay @ this hotel. Room was clean. Room had been updated, very cute decor. However bathroom needed updated. Outdated but still ok. No problems checking in, staff was very friendly. After checking out hotel will hold your luggage for the day if you need. Perfect location. Close to everything. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Middlesbrough

Basic, clean, great location

Posted 30-Aug-2014
Small room, basic facilities, but the location is great, Penn subway station is only a few yards away. Also close to the Times Square, Broadway, Macy's, Empire State Building.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Washington, DC

Small, medium, large rooms big difference

Posted 30-Aug-2014
Pros: Clean, neat and well taken care of.
Cons: Add shelves to the bathrooms, introduce some counter space to the bathroom sinks, shaving mirrors. Portals for computers.
Location: I am a buyer and it is a hotel in the middle of all my vendors showrooms. I like the business center in the lower lobby.
All was great, the coffee shop, the front desk staff the bell staff, the dining room "Coopers" fairly priced with wholesome intereswting faire. The accomodations very neat and clean. I am learning the difference between small, medium and large rooms in that hotel. Small definitly is small. . . . but it is comfortable and serves the purpose. Wish the bathrooms had more shelf and counter space.
4 out of 5
Recommended
for Everyone
by A verified traveller from G

1 1/2 blocks from Penn Station

Posted 30-Aug-2014
Small room but comfortable and clean. Great front desk staff and the staff at information desk was awesome! Near to Times Square, macys, garment district. Subways are at almost every corner. Would stay again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Perfect hotel for Penn Station users

Posted 29-Aug-2014
Pros: Clean, modern, well designed rooms. Luxury towels. Shower with a door that closed (I hate the half doors that seem to be in vogue.) Comfortable bed
Cons: Women shave their legs. Showers need a ledge at an appropriate height to accomplish this personal task. Who wants to kneel or balance on one foot???
Location: One block from Penn Station for Amtrak and subway.
Recently remodeled, accommodating staff, ideal location - what's not to like? On site diner is a fine place for breakfast. On site restaurant (Cooper's Tavern) was disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 29-Aug-2014
Had a problem with noise the first night. Possibly plumbing, not sure but I was moved to a different room straight away. Security was tight and all staff were friendly and helpful. Enjoyable stay! Would recommend to anyone. Location fantastic.
3 out of 5
Recommended
for Families
by A verified traveller from Toronto, Canada

Limited space for four people

Posted 26-Aug-2014
Pros: See above also felt very safe and secure
Cons: See above
Location: Excellent location near empire state, close to bus tours, a variety of restaurants. Times square and Penn starion within walking distance. Shopping!
We were four people and had 2 twin beds - 2 queens would have been better. Also a coffee/tea maker in the room (such as in Comfort Inn ) would have been welcome. Wider shelves in washroom would have been more convenient as well as a clothes airer to dry out or air out worn clothes. We did enjoy the gym and it is well maintained but wondered why there was no pool. The room was cleaned thoroughly and fresh towels available every day of our stay. The business area was useful as we needed to print some bus tour vouchers. Even though they were small, it was very practical to have 2 restrooms in our room and 2 clothes lockers. The iron and hairdryer were also very useful and there was excellent lighting to choose from such as bright ceiling light or lamps on desk and over night stand. The staff are all very nice and helpful.
2 out of 5
by A verified traveller

Good location

Posted 25-Aug-2014
Pros: location only!
Cons: Customer Service, Room amenities, check in process
Location: Close to Times Square, Madison Square Garden, the subway, Penn Station
I was not impressed by this hotel at all. It is supposed to be an Expedia VIP hotel, but it was lacking any customer service nor amenities that I believe would make it a VIP. We arrived at 10am and the room was not ready, we understood due to the fact that we were very early. We came back around 2:30pm (since checking in is at 3pm) and the room was still not ready. I was told that the room is still occupied and they would not not when it could be ready. When asked to change rooms (since I didn't see why they can only put me in THAT particular room) I was told they needed manager approval. Once obtained the room they switch me too was not ready and I was asked to return in 15 minutes. I returned shortly past 3pm to be told that the room was not ready and they would not know when it would be available (in a not to helpful manner). I was annoyed at all the run -around for a room and a hotel of this size should have an available room at its checking time. Finally we asked to be moved to any room that was available, and after yet again a manager approval we were given a lesser room than originally booked. At that point we did not care as we just wanted to shower, rest and get ready for dinner. The only good point I can give this hotel was its location, very short walk to a lot of the sites in midtown NYC.