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Reviews of Hilton Club West 57th Street New York

4 out of 5
Hilton Club West 57th Street New York
102 West 57th Street, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 237 out of 319 reviews" "
Rating 8 - Good. 63 out of 319 reviews" "
Rating 6 - Okay. 12 out of 319 reviews" "
Rating 4 - Poor. 4 out of 319 reviews" "
Rating 2 - Terrible. 3 out of 319 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pascal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real gem! The rooms are very spacious and well appointed. The staff is super friendly and helpul. The rooms are quiet and the location is very central to Manhattan.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite place to stay. Great sized rooms, elegant modern style and scrupulously well kept and clean. The best of all was the friendliest and kindest staff in NYC.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nuria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, welcoming, helpful and treated us like family. The location was convenient and walkable to the subway with many restaurants and shops around.
Stayed 6 nights in Mar 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, it’s hard to complain about this property and you are getting maybe more than you pay for. While there is no restaurant or bar or real lobby to speak of, the rooms are large, clean, and it is in a great location on my opinion.
Stayed 5 nights in Feb 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
Great property

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with a balcony and deep soaking tub…it was awesome. I have stayed in a lot of hotels in NYC and this room was my favorite by far.
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility in a great Midtown location and reasonably priced.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tina, Morris Plains

Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay. Everything perfect
Stayed 1 night in Jan 2024

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the room.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location were great
Stayed 3 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean, good size rooms. Perfect for NYC!
Stayed 3 nights in Jan 2024

10/10 Excellent

Cathryn Lorraine

Liked: Amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

phillip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location. A couple minutes walk to Central Park. Walkable to Guggenheim Museum, Broadway, Empire State, USS Intrepid, MoMA, The Met. Great food options near the hotel. The room we had was quiet and nicely decorated, and immaculately clean. I recommend this hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Elroy

Stayed 10 nights in Dec 2023

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, clean and hospitable. Staff was friendly, felt very welcomed. All needs were attended to in a friendly manner. Was first time in New York, yet one of our best hotel stays.
Stayed 5 nights in Dec 2023

8/10 Good

Eric Perez, Guaynabo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and rooms; but lower level rooms are simply too noisy!
Stayed 3 nights in Dec 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have been better!
The hotel was in a great location, walking distance to everything we wanted to do. Staff were friendly and helpful, our room was fantastic! We loved every minute of our stay. Thank you!
Stayed 4 nights in Dec 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Immaculate room. Comfortable bed.
Stayed 3 nights in Dec 2023

10/10 Excellent

Martin, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anthony greeted me with a smile and quickly checked me in and he even recommended me speaking to Bruno for dining recommendations. Everyone during my stay was friendly and courteous.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay will definitely stay again next time in NYC
Stayed 3 nights in Dec 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean rooms in a handy location!
Stayed 6 nights in Nov 2023

10/10 Excellent

Natalie

Stayed 3 nights in Aug 2023

10/10 Excellent

Havilah

Stayed 1 night in Nov 2023

10/10 Excellent

Tuong

Liked: Property conditions & facilities
Excellent daily service
Stayed 4 nights in Nov 2023

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Excellent short stay - great hotel and it felt like we were ‘coming home’ when we checked in.
Stayed 1 night in Oct 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location, large room sizes
Prime location, large room sizes. I also left some clothes in the room and the staff are kind enough to arrange shipping to return them to me in the UK. Great staff.
Stayed 7 nights in Oct 2023

10/10 Excellent

Gail, Paget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Larger rooms, will stay again
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel.
Excellent advice from staff on how to get about NYC - they really took time to help us out. Hotel is well situated and our room was very comfortable. Housekeeping staff very helpful and friendly.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked the manager, desk persons, doorman - all were extremely gracious. Thank them again for me
Stayed 3 nights in Sep 2023

10/10 Excellent

MENGCHEN

Liked: Cleanliness, staff & service, property conditions & facilities
So good
Stayed 3 nights in Sep 2023

10/10 Excellent

Sue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean rooms with excellent amenities
Stayed 5 nights in Sep 2023

10/10 Excellent

Eyal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Friendly check-in. Room is larger than expected.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing New York Hotel!
Hotel was exceptional. Lobby was nice, staff was very helpful with check-in and out, doorman got us a cab if we needed, just great at floor level. Room was very clean and spacious, in great condition and looked amazing. Housekeeping everyday and they did a great job. Complimentary water was nice. Location is superb, close to so many New York attractions. ONLY issue we had was our hairdryer plug was a little damaged but they replaced it immediately so who cares. Fabulous hotel and fabulous stay, worth every cent!
Stayed 5 nights in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great at our “early morning” check in. 12:30 am. Make sure and call ahead so they will be ready to unlock the front door. (Need key code after 11pm). Nice big room for Manhattan and very modern and clean! Would recommend highly and will stay again when visiting! Also great walking and food out the front door with a 24 hour Walgreens on the corner.
Stayed 3 nights in Aug 2023

8/10 Good

Joan, Tarpon springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean and safe
Stayed 3 nights in Aug 2023

10/10 Excellent

abiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service all the way!!!
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the Hilton Club West 57th to be a great location for a weekend in Manhattan - very close to the Park for a morning run, close to several transit lines, not a bad walk to the theaters, and with several decent food options nearby. The staff also went out of their way to provide an exceptional stay. The room itself was also a good size for Manhattan hotels, comfortable and clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Victoria, Old Tappan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staying second time at Hilton Club at 57 street. Good location, modern clean hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. I was so surprised at how great this hotel was. From Location to the high ceilings, size of the room, wood floors, amazing shower, bed was incredible. Everything was top notch! Totally only staying here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Cara

Stayed 1 night in Aug 2023

10/10 Excellent

Daria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with great rooms. Staff was helpful and kind. Would stay there again.
Stayed 3 nights in Aug 2023

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and helpful
We came in 7 hours before check in after a red eye so we were exhausted, but hoped for an early check in and expected a no so we planned on going out for the day. We came in, without a push of a shove, they were able to get us in at 9 AM instead of 4 PM, no charge. Service was friendly, every day they came to clean unless you said no. We loved the studio on the 21st floor. Perfect location for the park and subway and Times Square. The wifi gave me issues 4 out of the 7 days we were there. That was extremely frustrating when it was occurring and I was on a business trip but given I didn’t need it 8 hours for the day it was forgiven. Definitely a sour taste though. I would stay here again, they had us early checked in to our second room too since I had to buy a separate night last minute. The convenience they helped me with is priceless.
Stayed 6 nights in Jul 2023

10/10 Excellent

Catherine Sue, Bozeman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Door men especially nice and helpful😊
Stayed 8 nights in Jul 2023

10/10 Excellent

Karen Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem in the Billionaires row and Central Park area. Easy to get to from the airport by subway and then east to go anywhere else in NYC! Can’t wait to go back!
Stayed 7 nights in Jul 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Angelo was awesome and concierge were so helpful. First impressions count and from the very beginning they never let us down. Thank you so much
Stayed 4 nights in Jul 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023