Extérieur

Thompson Central Park New York, by Hyatt – Avis

4.5 out of 5
Thompson Central Park New York, by Hyatt
119 West 56th Street, New York, NY

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 382 avis sur 557." "
Note de 8 – Bien, d’après 107 avis sur 557." "
Note de 6 – Acceptable, d’après 33 avis sur 557." "
Note de 4 – Médiocre, d’après 19 avis sur 557." "
Note de 2 – Terrible, d’après 16 avis sur 557." "

9,4/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

David

Points forts : Propreté, service et personnel
Great! Staff are really efficient and polite!
Séjour de 1 nuit en mai 2024
Adedayo Adeniyi a répondu le 4 mai 2024
David! Thank you for your feedback! We look forward to seeing you again

8/10 – Bien

YASMINE

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La situation
Séjour de 5 nuits en avril 2024
Managing Director a répondu le 20 avr. 2024
Dear Yasmine, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

4/10 – Médiocre

Carolina

Voyage de couple
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Nous étions au 28 ie étages, vous pouvez entrendre absolument tout des conversations dans les autres chambres au portes se faire lancer à chaque 10 min par le service d’entretien ménager.La personne à la réception nous a promis de nous enlever le frais de «destinataire» pour compenser nos mauvaises nuits, mais j’ai toute dé même ete chargé
Séjour de 2 nuits en mars 2024
Director of Operations a répondu le 13 mars 2024
Dear Carolina, Thank you for your candid feedback. We sincerely apologize for the noise disturbance you experienced from nearby guests during your visit and if that would have disrupted your sleep. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share your feedback with the appropriate individuals. Thank you again; we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Guy, SCB

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Munir Salem Director of Operations a répondu le 27 févr. 2024
Dear Guest, Thank you for your kind rating! We are glad you had such a positive experience during your time at Thompson Central Park New York, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards, Munir SalemDirector of Operations

2/10 – Terrible

kevin

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 3 nuits en février 2024
Director of Operations a répondu le 20 févr. 2024
Dear Kevin, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best Regards, Munir SalemDirector of Operations

4/10 – Médiocre

jerome

Voyage en famille
Points faibles : Propreté, service et personnel et commodités.
Hotel très bruyant à parti de 3 heures du matin pour les chambres donnant sur la rue 56 st. Le service est déplorable, il ne faut avoir besoin de rien, sinon votre demande peut aboutir dans un délai de 2 heures environ.
Séjour de 5 nuits en novembre 2023
Director of Operations a répondu le 10 nov. 2023
Dear Jerome, Thank you for taking the time to share your observations. We sincerely apologize for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your concerns with our team so we can take the appropriate action moving forward. We are also sorry for the noise issues you encountered and that your sleep is being disturbed. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope you will revisit us on your next trip to New York City so we can show you the hospitality for which we are known.Best Regards, Munir SalemDirector of Operations

4/10 – Médiocre

Martine

Points faibles : Service et personnel, état et installations de l’hébergement
We had asked 2
Séjour de 3 nuits en octobre 2023
Alisa Segalini a répondu le 14 oct. 2023
Dear Martine,We sincerely appreciate your recent stay at Thompson Central Park and the time you've taken to provide us with your valuable feedback. Your satisfaction is of utmost importance to us, and we deeply regret that your experience did not meet your expectations.We apologize for any inconvenience or discomfort you may have encountered during your stay. In order for us to address your concerns and make necessary improvements, we kindly request that you share more details about the specific issues you encountered. Your feedback will enable us to enhance our services and ensure a more enjoyable experience for all our guests in the future.Once again, thank you for choosing Thompson Central Park, and we hope to have the privilege of welcoming you back for a more enjoyable stay.

6/10 – Acceptable

Claude

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Breakfast buffet is poor…breakfast at the Parker restaurant it’s worst.
Séjour de 3 nuits en octobre 2023
Director of Operations a répondu le 10 oct. 2023
Dear Claude, Thank you for choosing to stay with us and sharing your review. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your comments with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again for a more gratifying experience.Best Regards, Munir SalemDirector of Operations

6/10 – Acceptable

Nicolas

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en juillet 2023
Director of Operations a répondu le 19 juill. 2023
Dear Nicolas. Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Tarik

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bel hôtel très bien situé très propre. Chambre spacieuse et fonctionnelle. Très bonne restauration. Personnel serviable et gentil.
Séjour de 7 nuits en avril 2023
John a répondu le 23 avr. 2023
Thak you for your kind words. We hope to see you again soon.

10/10 – Excellent

Laurette

Séjour de 3 nuits en mars 2023
John a répondu le 30 mars 2023
Thank you for your positive feedback. Hope to see you again soon.

8/10 – Bien

Véronique

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Cet hôtel est très bien situé tout près du métro et de restaurants
Director of Operations a répondu le 18 janv. 2023
Dear Véronique, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien et agréable
John a répondu le 12 janv. 2023
Thank you for your kind words. We hope to see you again soon.

10/10 – Excellent

Kenneth Biglin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property and extremely accommodating front desk professionals. I’d having rated all the service five stars because nearly everyone was excellent. But the service in the restaurant, especially at breakfast, was astonishingly bad. They seemed very understaffed for the Friday and Saturday I was there. Like as in waiters not wanting to make eye contact for fear you might ask for a second cup of coffee! An easy fix, though
Séjour de 2 nuits en mai 2024

8/10 – Bien

Rolands

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mai 2024
Director of Operations a répondu le 27 mai 2024
Dear Rolands, We appreciate your gracious rating about your stay at Thompson Central Park New York. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Munir SalemDirector of Operations

4/10 – Médiocre

Neal

Points faibles : État et installations de l’hébergement
Uncomfortable linen and bed; noisy
Séjour de 1 nuit en mai 2024
Director of Operations a répondu le 24 mai 2024
Dear Neal, Thank you for the review. We genuinely regret you found our mattress to be uncomfortable. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

juli

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved everything about this propert. Check in was a breeze. Great onsite restaurants. Big comfortable rooms. Great location!
Séjour de 2 nuits en mai 2024
Director of Operations a répondu le 24 mai 2024
Dear Juli, Thank you for your outstanding review. We are delighted you enjoyed our excellent in-house restaurants and relaxing accommodations. We also appreciate you mentioning our convenient location and seamless check-in experience. We look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Jonathan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and size of room is great
Séjour de 3 nuits en mai 2024
Director of Operations a répondu le 23 mai 2024
Dear Jonathan, Thank you very much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Thompson Central Park New York, and we look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

8/10 – Bien

Luis Manuel C.

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo bien con dos observaciones: Una.- El desplazamiento por dos lobbyies es un tanto incómodo; Dos: el espacio en la habitación no está bien usado: no hay una mesa y una silla de trabajo y el espacio para poner artículos personales en el baño es inexistente.
Séjour de 7 nuits en mai 2024
Director of Operations a répondu le 22 mai 2024
Dear Mr. Manuel, Thank you for visiting Thompson Central Park New York. We appreciate your nice rating and are happy you had an overall pleasant time with us. That said, we are sorry for not meeting some of your expectations and for the concerns you had about the assigned accommodations. We value your suggestions and will share them with our associates. It was a pleasure hosting you, and we look forward to your next stay. Best Regards, Munir Salem Director of Operations

8/10 – Bien

Ellen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The gentleman at the desk when we checked in was lovely. Gave us a free upgrade. Only wished we stayed longer as we loved our tower room. The faucet in the bathroom sink was placed at an awkward spot on the side of the sink. Water on the counter around it was an issue. The control wasn’t that easy to use. The shower floor got very slippery and the was nothing to hold on to. Wish there had been a drawer or two in the bathroom for cosmetics etc. The room was great size. Bed was comfortable.
Séjour de 1 nuit en mai 2024
Director of Operations a répondu le 24 mai 2024
Dear Ellen, Thank you for your recent stay at Thompson Central Park New York, and for taking the time to review our hotel. We are glad you enjoyed your room upgrade, and we are delighted to know your stay was nothing less than exceptional. Also, thank you for the specific feedback regarding the bathroom; we always appreciate knowing what our guests enjoy and what they would change. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

HP

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Director of Operations a répondu le 21 mai 2024
Dear Valued Guest, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations

4/10 – Médiocre

Tobias

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en mai 2024
Director of Operations a répondu le 21 mai 2024
Dear Tobias, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards, Munir SalemDirector of Operations

4/10 – Médiocre

john

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en mai 2024
General Manager a répondu le 20 mai 2024
Dear John, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Director of Operations a répondu le 19 mai 2024
Dear Michael, It was a pleasure having you as our guest at Thompson Central Park New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Maria del Carmen, KATY

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent location. Great hotel. Very clean. Loved the decor in the lobby & restaurant. Excellent food. Clean and spacious room. Very comfortable bed. Very Friendly staff except for the some of the people in reception are cocky.
Séjour de 5 nuits en mai 2024
Munir Salem Director of Operations a répondu le 13 mai 2024
Dear Ms. Carmen, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We also appreciate you mentioning our beautiful lobby area and a great restaurant with delicious food. It was a pleasure serving you, and we look forward to your return visit!Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Claudia

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and the staff was always very helpful!
Séjour de 4 nuits en mars 2024
Munir Salem Director of Operations a répondu le 12 mai 2024
Dear Claudia, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We are also pleased to know that you found our location to be convenient for your needs. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Brad C.

Voyage en famille
Points forts : État et installations de l’hébergement
Great location and wonderful staff. Would certainly recommend. Only flaw I saw was some painting needed in shower.
Séjour de 4 nuits en mai 2024
Director of Operations a répondu le 9 mai 2024
Dear Brad, We appreciate you sharing your thoughtful comments with other travelers and for your recommendation. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! We are also glad that you loved our friendly associates. We have taken note of your additional observations. Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Roula

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Director of Operations a répondu le 9 mai 2024
Dear Roula, All of us at Thompson Central Park New York appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Edward

Voyage de couple, Voyage d’affaires
Small rooms
Séjour de 2 nuits en mai 2024
General Manager a répondu le 5 mai 2024
Dear Edward, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. We appreciate your high rating and hope you had a comfortable stay. However, we apologize for the concerns you had regarding the size of your room.We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Jacqulyn

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Director of Operations a répondu le 5 mai 2024
Dear Jacqulyn, Thank you for your outstanding rating! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. We look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

MIKE

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent property, close to Central Park and lovely refuge from the hustle and bustle outside
Séjour de 2 nuits en avril 2024
Munir Salem Director of Operations a répondu le 3 mai 2024
Dear Mike, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

William

Voyage en famille
Points forts : État et installations de l’hébergement
A very comfortable hotel in a great location . Very simple chic modern decor yet very comfortable and relaxing ! All interactions from bell man to front desk were welcoming and sincerely expressed !! So nice to go through a stay without hearing my pleasure upon a response to an inquiry or as a follow up to me saying thank you . The lounge a bit disappointing for a single traveler as there is no proper bar seating at a bar . That as well as this past Sat. Evening the waiter spent in an empty lounge in conversation with a couple across from me with his back to me for twenty to twenty five minutes . Lounge was 10 percent seated . I am a fan of the brand
Séjour de 2 nuits en avril 2024
Munir Salem Director of Operations a répondu le 1 mai 2024
Dear William, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and loved not only our prime location but also our modern property and exceptional hospitality. We will enjoy sharing your compliments with them. We value your feedback regarding your experience at the bar and will address them accordingly. It was a pleasure serving you, and we look forward to your return visit!Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

David, DALLAS

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location!
Séjour de 2 nuits en avril 2024
Munir Salem Director of Operations a répondu le 30 avr. 2024
Dear David, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that New York has to offer! Thank you for choosing Thompson Central Park New York, and we hope to have the pleasure of welcoming you back soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Kara Alison

Voyage en groupe
Absolutely perfect stay! We were in town for a Carnegie Hall event, so the location is ideal- less than 5 minute walk. The rooms are spacious and beautifully appointed. The staff is friendly and attentive.
Séjour de 3 nuits en avril 2024
Munir Salem Director of Operations a répondu le 29 avr. 2024
Dear Ms. Alison, We appreciate the time you've taken to share your comments with other travelers regarding your stay at Thompson Central Park New York. We are glad you enjoyed your visit and had a delightful experience at our hotel. It was a pleasure to read your comments about all that our hotel has to offer visitors to New York City, from our convenient location and comfortable accommodations to the many services that guests have come to expect from Hyatt hotels. We have an incredible team, and we thank you for recognizing their professional, attentive service. We will enjoy sharing your compliments with them. We all look forward to your return visit!Best Regards, Munir SalemDirector of Operations

6/10 – Acceptable

K, Chesterfield

Points forts : Propreté
Séjour de 1 nuit en mars 2024
Director of Operations a répondu le 26 avr. 2024
Dear Valued Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards, Munir Salem,Director of Operations

8/10 – Bien

Nir

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location
Alisa Segalini a répondu le 23 avr. 2024
Dear Mr. Meltzer,Thank you for choosing Thompson Central Park!We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one. Your feedback is highly appreciated as that will give us a chance to incorporate further improvements. We always try to provide the best service to our guests. Can't wait to host you soon again

8/10 – Bien

LI

Voyage en famille
Points forts : Propreté, service et personnel
So noisy at night from street and we can hear neighbor rooms
Séjour de 2 nuits en avril 2024
Director of Operations a répondu le 23 avr. 2024
Dear Li, We appreciate you taking the time to share your feedback. We are happy your overall stay was pleasant; however, we are sorry for the noise issues you experienced during the night. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We hope you will allow us to give you a better experience on your next trip this way.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Beth Imhoff

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Director of Operations a répondu le 17 avr. 2024
Dear Ms. Imhoff, Thank you for your outstanding rating! We are delighted that we exceeded all of your expectations and that you loved your stay. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

10/10 – Excellent

Elisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mars 2024
Director of Operations a répondu le 16 avr. 2024
Dear Elisa, Thank you for your fabulous rating and letting us know your stay at Thompson Central Park New York was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards, Munir SalemDirector of Operations

8/10 – Bien

Erin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great except upon arrival my room had a dirty toilet and it was backed up. They quickly rectified it and upgraded me to a higher floor. Unfortunately, the toiletries in the room were half empty and what was used by me was not replaced for my second day.
Séjour de 2 nuits en avril 2024
Director of Operations a répondu le 16 avr. 2024
Dear Erin, Thank you for your recent stay at the Thompson Central Park New York and for taking the time to review our hotel. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. Your review makes us so proud of our associates and shows that we are succeeding in what we aim to achieve: making our guests' stay as comfortable and enjoyable as possible! We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Erin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service, quiet, clean rooms
Séjour de 3 nuits en avril 2024
Director of Operations a répondu le 15 avr. 2024
Dear Erin, Thank you for being our guest at Thompson Central Park New York and for the feedback. We are glad to read you liked your fresh accommodations and the service provided by our staff. We truly appreciate you sharing your thoughts and look forward to seeing you again soon.Best Regards, Munir SalemDirector of Operations

8/10 – Bien

Oleksandr, Northbrook

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Director of Operations a répondu le 12 avr. 2024
Dear Oleksandr, We appreciate your gracious rating about your stay at Thompson Central Park New York. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards, Munir SalemDirector of Operations

6/10 – Acceptable

Chau

Séjour de 4 nuits en avril 2024
Director of Operations a répondu le 11 avr. 2024
Dear Chau, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Michele

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay. Staff very friendly and helpful.
Séjour de 2 nuits en avril 2024
GENERAL MANAGER a répondu le 10 avr. 2024
Dear Michele, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations. We look forward to welcoming you back soon for another outstanding stay at Thompson Central Park New York.Best Regards, Munir Salem,Director of Operations

10/10 – Excellent

Monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mars 2024
GENERAL MANAGER a répondu le 10 avr. 2024
Dear Monica, Thank you for your perfect rating! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Thank you again for being our guest, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir Salem,Director of Operations

10/10 – Excellent

Graham

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and handy for getting around. Room was fantastic and staff always on hand to help
Séjour de 4 nuits en avril 2024
Director of Operations a répondu le 7 avr. 2024
Dear Graham, Thank you for being our guest and for taking the time to review your experience at Thompson Central Park New York. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Best Regards, Munir SalemDirector of Operations

10/10 – Excellent

Marie Fe Andrada

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly service from beginning to end.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 6 avr. 2024
Dear Ms. Fe'Andrada, Thank you for choosing Hyatt Place Houston / Downtown and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.In the spirit of hospitality, James Breazeale, General Manager

10/10 – Excellent

Huong My

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay near Central Park and good food. Lots of fun things to do that were easy to walk to or take public transit. Hotel staff very helpful and we enjoyed our stay!
Séjour de 5 nuits en mars 2024
General Manager a répondu le 5 avr. 2024
Dear Valued Guest, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that our location was perfect for your needs. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations

8/10 – Bien

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Points forts : État et installations de l’hébergement
素晴らしいがトイレは詰まりやすい
Séjour de 8 nuits en mars 2024
GENERAL MANAGER a répondu le 3 avr. 2024
Dear Guest, Thank you for staying with us at Thompson Central Park New York. We are glad to see your kind rating and that you enjoyed your time with us. However, we would like to apologize for the maintenance issues you encountered. Thank you again for bringing this to our attention. We hope to have another opportunity to welcome you back to our hotel for the flawless stay you deserve!Best Regards, Munir Salem,Director of Operations

10/10 – Excellent

Marion

Points forts : Commodités, état et installations de l’hébergement
Alles war perfekt. Alle sehr nett, hilfsbereit und freundlich.
Séjour de 7 nuits en mars 2024
Director of Operations a répondu le 31 mars 2024
Dear Marion, Thank you for your outstanding review! We are delighted that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Thompson Central Park New York. Best Regards, Munir SalemDirector of Operations