Ratings based on 595 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good value but could do with an update

Posted 25-Jul-2014
Pros: Location
Cons: Rooms need an update
Location: Staten Island Ferry Liberty and Ellis island ferry Wall Street and Financial District
We stayed here for 3 nights, Friday to Monday, in July. Wall Street is quiet during those day so we didn't get disturbed too much by the bars round the corner, apart from on Friday night. The hotel is a 5-10 minute walk from the Staten Island ferry The room was small, with a big bed taking up most of the room and a tiny bathroom. It was tired, with grouting in the bathroom starting to look worse for wear and the window blinds (of which there were about a million, ok 8, to open and close each day) were frayed. The bed was comfortable though and it was nice to have a corner room. Continental breakfast was complimentary which is a novelty in the US, and well received.
1 out of 5
by A verified traveller

Rude and inflexible staff

Posted 23-Jul-2014
I had a very bad and costly experience with this hotel. Got charged a hefty no show fee. Called hotel to explain my situation, reservation was a result of system error by Expedia but nevertheless hotel general manager was very eager to charge full amount of 1st night fee which, by the way it was the most expensive night of the three nights stay. There are many hotels in the area much better than this one and you will not risk to get tricked to pay a no show fee.
2 out of 5
by A verified traveller from Florida

Business Trip

Posted 11-Jul-2014
Pros: Proximity to office. Food choices were very adequate.
Cons: Coffee, carpet needs replacement in rooms - smelly, musty hard to sleep. Hallway smelled fresh, but room was awful. Staff attentiveness.....
Location: Not sure other than good food and drink - was business trip.
The reception was poor - staff was unwelcoming. Questions seemed to annoy staff. No eye contact. Rude and lackluster. Room smell was awful - hallway was pleasant and opening room door was a shock. Assumed the décor and appearance of carpet gave it away and I did not want to dal with staff. I complained on my departure and another guest confirmed that several rooms have that smell, sadly he did state that there are a few on the 4th floor that don't have that awful smell.
Comment from Hotel Management
15-Jul-2014 by Bozhidar Bachvarov GM, Hotel Management
Thank you for taking the time to share your impressions from your recent stay with us. We are glad to learn that you liked our location and food choices but saddened to learn of your opinion about our staff and product; we would try harder to win your business again. We take pride in housekeeping our rooms and immediately address any issues if alerted in a timely manner. Kindly note that our staff is always professional and polite as evident in other reviews on this site, and we truly regret if you felt mistreated in any way; we invite you to stay again with us to affirm our positive attitude. Once again thank you for choosing to stay with us; we know that you have many options for accommodations in New York City.
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia

Great location

Posted 27-Jun-2014
Pros: Room and location
Cons: Nothing
Location: Plenty of restaurants and walking distance to seaport. Plenty of transportation options.
Came from Philadelphia on a Wednesday and didn't hit any traffic. That's a plus. No trouble checking in. Room was nice and clean. Staff was friendly. Was staying past my check out time and the hotel very kindly kept my luggage till I was ready to leave NY. Great location. Behind hotel are all different kinds of restaurants and outdoor dining which made experience even nicer.
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland, Oregon

Great hotel, great location, great price!

Posted 21-Jun-2014
Pros: The room was large for NYC, elevator was fast, everything was very clean, and the bathroom was large and modern. The staff was friendly and helpful.
Cons: The only improvement we would recommend would be a little more variety in the Continental Breakfast (protein).
Location: There were plenty of restaurants and pubs, and a subway station was a block or two away. Very convenient location.
My husband and I vacation in NYC every year and have usually stayed in midtown. We thought the location was perfect. Our son and daughter-in-law moved to Brooklyn from Portland, Oregon 3 years ago and we found our location was pretty far from them. We decided to try the Financial District and we were thrilled with the decision. The Wall Street Inn was still in Manhattan, closer to our family, but what surprised us was what a great location the Financial District is. We would definitely recommend The Wall Street Inn and we will absolutely stay there again. Try it, you'll be glad you did!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good stay

Posted 17-Jun-2014
Nice hotel in a great location if you need to be Downtown.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice find in Financial District

Posted 9-Jun-2014
Pros: Convenient to subway, pleasant and helpful staff and affordably priced; I would definitely stay here again.
Cons: The continental breakfast was very basic, could use a bit more diversity.
Convenient to subway, pleasant and helpful staff and affordably priced; I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Strongly Recommend this Hotel

Posted 8-Jun-2014
I can not imagine that I could have such a big and luxurious room in the Wall Street area! The breakfast is very nice, where they provided coffee, fruit, breads, milk, and etc. The speed of Wifi is very fast. It is very convenient if you want to go to the Liberty status, Wall st, and the federal reserve. It is also very close to subways, which you can ride to go to everywhere. Strongly recommend!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for downtown Manhattan

Posted 30-May-2014
Second time staying at this hotel. No complaints here.
4 out of 5
Recommended
for Everyone
by Bob from VA

Great boutique hotel

Posted 20-May-2014
I had a great experience at the Wall Street Inn. I was only there for a brief stay, but the hotel had a great feel, the staff was very friendly and helpful, and the hotel cleanliness was excellent. I stayed in a King bed room that was spacious by NYC standards, with a very comfortable bed, and the bathroom was well appointed and very clean. I would recommend this hotel to anyone staying in the area.