Ratings based on 376 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travellerfrom Austin, Texas

OOOH, We Absolutely Love the Plaza!

Posted 25-Mar-2015
Pros: Location, luxury, service
Cons: It would be very nice if the food court remained open later than 8 pm.
Location: Central part, museums, FAO Schwartz, Bergdorfs
We just returned from 7 wonderful days in a spacious, luxurious suite at The Plaza. Check in was a breeze, we upgraded to the Edwardian Suite, which was worth every extra $, and when we arrived in our room a surprise was waiting for our daughter from Eloise herself! After reading critical reviews on line we were a bit hesitant but nothing was amiss and our stay could not have been better. Every staff member was kind and helpful. Martin Mariano, the food and beverage manager, personally escorted our 7 year old daughter to meet Mr. Hilary Knight, the creator of Eloise, during our tea at the Palm Court! Mr. Knight was kind enough to sign a copy of "Eloise at the Plaza" and speak to us for a few minutes. We also met the lovely and gracious Allison Williams, the legendary Bernadette Peters and the multi-talented Lena Dunham, whose documentary on Mr. Knight was the occasion for the event. What a fortuitous coincidence and a dream come true. The hotel arranged for a car service to and from the airport, a babysitter for our theater evening, and provided the hotel car to take us to nearby museums. A minor plumbing issue was immediately rectified and housekeeping was thoroughly consistent and immaculate. The food court was so tasty and convenient we ate there almost every day and the 24 hour room service was appreciated after our late night at the theater. Most importantly, the Manhattans and Champagne cocktails in the Rose Club were excellent!
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing experience.

Posted 25-Mar-2015
Worth every penny. Don't even think about it, just book it. You won't regret it
5 out of 5
Recommended
for Everyone
by A verified travellerfrom z

Perfect experience

Posted 21-Mar-2015
The staff ofer the upgrade to suite with certain amount , let us experience the nice suite . The staff is very helpful and excellent service
5 out of 5
Recommended
for Everyone
by A verified travellerfrom washington dc

Perfect weekend at the plaza

Posted 16-Mar-2015
Stayed here with my girlfriend for the weekend in a rose suite. The room was amazing. Room service was delivered in 15 minutes and it was amazing food. The spa was excellent.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom orlando florida

Valentine wekebd

Posted 17-Feb-2015
Nice place , little antiquated but comfy. Great location and service
5 out of 5
Recommended
for Families
by A verified travellerfrom Sao Paulo

Great hotel close to central park

Posted 6-Feb-2015
Pros: food court
Cons: N/A
Location: central park, apple store, great restaurants walking distant
having a food court inside the hotel is great at winter time
3 out of 5
by A verified travellerfrom Pittsburgh

Don't go by its history.

Posted 29-Jan-2015
Pros: Location was great. The lobby is lovely. One doorman (Tony?) was very nice. The lady concierge was very nice.
We chose it for its history. The lobby and flowers were beautiful. No coffee in room-that's basic hospitality! Had to call Room Svc for ice. One electric outlet did not work-not fixed after reporting it. Light controls too fussy. Hot water in sink took v long & sink did not drain well.
Comment from Hotel Management
12-Mar-2015 by Donovan Alicea, Director of Rooms, Hotel Management
Dear Guest, Thank you for your feedback and please accept my apologies for the inconvenience that you experienced in your hotel guest room. Please excuse us for these shortcomings, which are not acceptable! I appreciate your comments as we continually seek to improve our products and services.
3 out of 5
by A verified travellerfrom chihuahua

Muy costoso para lo real

Posted 11-Jan-2015
Pedimos upgrade por una suite que terminó costando 3 mil dólares la noche. Teníamos una vista horrible. Es un hotel que todo el mundo quiere visitar por tradición. Pero los costos superan lo que ofrecen por el. Estuvimos 3 noches. Con una es suficiente para vivir la experiencia. Ya muy viejo y sin mantenimiento. El personal excelente. Muy buen servicio.
5 out of 5
Recommended
for Personal Event
by peterfrom Notafar

Great place, even alone. Well worth it.

Posted 29-Dec-2014 on Hotels.com
All great, but in an $800 per night suite one should not have to pay extra for internet. You must be joking, but not funny. Who is the genius behind that?? It shows greed greed greed, ruins one's illusion of freedom.
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 24-Dec-2014 on Hotels.com