Ratings based on 292 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great location - and an oasis in bustling NYC

Posted 3-Nov-2014
Pros: Location, cleanliness, decor, staff, size of room and bathroom, operating the lights, air con, etc via iPad (teenage daughter especially impressed!)
Cons: Double doors to toilet/bathroom were semi-transparent and not solid - not ideal for privacy in a "family room"
Location: On Central Park South in NYC: that says it all! But avoid the Museum of Natural History - unless you like dusty old stuffed animals at high prices!
Beautifully refurbished, the Plaza lived up to expectations. Brilliantly located on corner of Central Park South, just at 5th Ave Subway stop. Our room was spotless, very comfortable and probably the quietest hotel room we'd ever slept in - no disturbances from other guests or noise from the streets below. (We were on the 18th Floor.) Generous and good-quality toiletries, well-proportioned bathroom with separate shower room. Staff always happy to help, but discreet. We only ate once in the hotel - in the Todd English restaurant. Food was really good, but we had to sit at the counter, as there's not a very big seating area. Good variety of options in the Food Hall, and lively atmosphere. We'd definitely consider another visit - which is rare for us as we prefer trying new places. Would certainly recommend it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NJ

Excellent hotel experience

Posted 31-Oct-2014
Excellent hotel experience. I will definitely re moment to our friends.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Arab, Alabama

Outstanding service and loved location!

Posted 19-Oct-2014
Very friendly staff and went out of their way to help me with whatever I needed. The rooms were immaculate but would have loved a mini fridge in the room. I would definitely stay there again!
Comment from Hotel Management
30-Oct-2014 by Tracy Lowe, Hotel Management
Dear Guest, I’m so glad to learn that you enjoyed your stay, and thank you for your feedback - I appreciate your comments. For your next stay, please let us know of your preference for a mini fridge as we are happy to provide you one complimentary.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Excellent hotel in NY

Posted 8-Oct-2014
The room is totally clean , check in n' out really fast , nice service of front desk assistant , in room dining is great , the butler service is awesome .
Comment from Hotel Management
23-Oct-2014 by Tracy Lowe, Hotel Management
Dear Guest, Thank you for sharing your experience. I am glad you enjoyed your stay and am looking forward to welcoming you back in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Sep-2014
Very bad service works accommodation, not the fact that you will be given that room you booked and paid for and will not apologize too much.
5 out of 5
Recommended
for Couples
by A verified traveller

Grand Hotel of New York

Posted 2-Sep-2014
Excellent decor, friendly and knowledgement staff. Great Midtown location near Central Park, 5th Avenue, and Broadway
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Corbin, KY

Outstanding and Beautiful!

Posted 31-Aug-2014
Pros: Great rooms.....wonderful location....excellent service......AAAAAAAAA
Cons: Wow, this would be a hard one......only thing I can think of is having the remodeling finished.
Location: Right beside the park......beautiful area.
We were in town to drop my son off to his first year Columbia and we were overwhelmed with the things we needed to get done. The hotel and concierge were outstanding in helping us achieve every detail. We had a beautiful room with all the grandness you would expect and after taking our son to his first day, we relaxed in the Champagne Bar..........we needed it. Our every whelm was taken care of and we were treated as if we ownd the hotel itself.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 22-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami Fl

The plaza great. Old charm and elegance

Posted 20-Aug-2014
The plaza is aways great and the rooms are always lush and clean. It's expensive but worth it
2 out of 5
by A verified travellerfrom Miami

Completely disappointing and NOT 5 Star AT ALL!

Posted 18-Aug-2014
Pros: The opulence of the lobby, elevator and bathrooms are beautiful....completely run down and not well maintained, but beautiful. Nothing else.
Cons: Training of the staff, maintaining of the premises and hiring new management.
The staff does not care about you. The ac units are not maintained and they break down. The room service prices are ridiculously high, not worth it and they do not come back to clean up after you have finished. A perfect example is; I ordered two espresso coffees as my breakfast. They charged me $39 for both coffees and then the dirty cups, napkins and tray stayed in my room until 7pm when I finally returned back to the room and complained to the front desk supervisor. The front door men only talk to themselves without paying any attention to the guests. The housekeeping staff does not clean up properly nor do they bring extra towels when requested. After all my aggravation, their offer to make up for everything they did to me and my family for 5 days was to bring a small plate of chocolates, waive one light dinner we ordered to our room and hand me their business card so the next time we stay they will give us a free room upgrade. NO THANKS!!!! I don't need more aggravation like this plus a free room upgrade. There are many more hotels in NYC that TRULY ARE 5 Star!