Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dubai, UAE

The Heart of NYC

Posted 28-Jul-2015
Pros: Clean, Location was amazing, many of the staff were so helpful.
Location: So much to do and so much to see. This is a clean area and a prime location for those looking to shop. Everything is a 5 min walk away.
The hotel was beautiful, stood out for its history and charm and of course the location was excellent. Happy to go back soon.
3 out of 5
by A verified traveller from Minneapolis

Nice hotel close to Central Park

Posted 20-Jul-2015
Pros: Eddy the bellman. He is an asset!
I chose to stay at the Plaza for the last night of a 4 night stay in NYC. It was a special time for me and my daughters. I am glad I did it, but won't make that investment again. The highlight of my interactions was with Eddy. He was delightful and truly understood how special the night was for my daughters. But, he is the only one that treated this with a fine touch. Guest room keys didn't work, the doormen chose to talk to one another and ignored us as we needed to get a taxi on two occasions. The wait time for elevators was 25 minutes at checkout time.
Comment from Hotel Management
28-Jul-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for your comments and please know that I will be sure to share your feedback with Eddy. I was very disappointed to learn that overall your visit did not meet your expectations. Please accept my apologies for the lack of service you experienced in certain areas. I will also follow up with our doormen directly. Thank you again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2015
I have always adored this hotel, our recent stay was no exception..fabulous as usual
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Wonderful 25th Wedding Anniversary

Posted 9-Jul-2015
Pros: Staff and beauty of hotel
Cons: More detailed cleaning of the rooms.
Location: Location is great
The hotel and staff were wonderful. It's a beautiful hotel and is a part of New York City history.
Comment from Hotel Management
14-Jul-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Best wishes on the celebration of your milestone anniversary! Thank you for choosing The Plaza, as we are delighted to share in this special occasion. We hope to welcome back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

weekend getaway

Posted 6-Jul-2015
World class hotel. First class accommodations. Highly recommended.
Comment from Hotel Management
14-Jul-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for your comments, I'm happy to hear that you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveller from canada

Great location

Posted 6-Jul-2015
It was the perfect location within walking distance of Central Park, Rockefeller center, time square and easy access to subway. Beautiful hotel!
Comment from Hotel Management
14-Jul-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for your feedback. I'm happy to know that you enjoyed your stay and found our central location so convenient to the attractions of New York City. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location.

Posted 25-Jun-2015
Pros: The size of the rooms big for New York. The walk in shower. The general feeling of it being of a bygone age.
Cons: Nothing
Location: Excellent location with Central Park across the road. Broadway within walking distance. Subway nearby.
Overall a very pleasant experience. Small problem with room service which we did not order, but it was quickly rectified.
2 out of 5
by A verified traveller

Altes Hotel, das von seinem Mythos lebt

Posted 1-May-2015
Pros: Die Lage am Central Park.
Service ok, aber für ein Hotel mit diesem Namen mehr als enttäuschend. Die Aufmerksamkeit des Hotelpersonals war sehr unterdurchschnittlich, eher 2 als 5 Sterne. Es ist alles extrem überteuert und sein Geld nicht wert.
Comment from Hotel Management
6-May-2015 by Craig Reaume, Hotel Management
Dear Guest, I apologize that this visit failed to meet your expectations. Thank you for sharing your experience with us. Warm regards, Craig Reaume, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 27-Apr-2015
Pros: The concierge, reception, management and the room staff were very helpful, attentive and obliging.
Cons: The door-man service. Not very helpful in terms of cabs/touts. Perhaps too busy. Maybe needs a supplementary resource at high traffic times.
Luxury hotel, excellent position, appropriately priced.
Comment from Hotel Management
6-May-2015 by Craig Reaume, Hotel Management
Dear Guest, I appreciate your review and insight on your experience with the service at the front door. I apologize that help was not adequate for your needs and we will certainly follow up accordingly. Warm regards, Craig Reaume, Hotel Manager
5 out of 5
Recommended
for Business Travellers
by Laura

This traveller left a rating score only Posted 23-Apr-2015 on Hotels