Ratings based on 271 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Miami Fl

The plaza great. Old charm and elegance

Posted 20-Aug-2014
The plaza is aways great and the rooms are always lush and clean. It's expensive but worth it
2 out of 5
by A verified traveller from Miami

Completely disappointing and NOT 5 Star AT ALL!

Posted 18-Aug-2014
Pros: The opulence of the lobby, elevator and bathrooms are beautiful....completely run down and not well maintained, but beautiful. Nothing else.
Cons: Training of the staff, maintaining of the premises and hiring new management.
The staff does not care about you. The ac units are not maintained and they break down. The room service prices are ridiculously high, not worth it and they do not come back to clean up after you have finished. A perfect example is; I ordered two espresso coffees as my breakfast. They charged me $39 for both coffees and then the dirty cups, napkins and tray stayed in my room until 7pm when I finally returned back to the room and complained to the front desk supervisor. The front door men only talk to themselves without paying any attention to the guests. The housekeeping staff does not clean up properly nor do they bring extra towels when requested. After all my aggravation, their offer to make up for everything they did to me and my family for 5 days was to bring a small plate of chocolates, waive one light dinner we ordered to our room and hand me their business card so the next time we stay they will give us a free room upgrade. NO THANKS!!!! I don't need more aggravation like this plus a free room upgrade. There are many more hotels in NYC that TRULY ARE 5 Star!
5 out of 5
for Everyone
by A verified traveller from Beirut

Best hotel in NY

Posted 14-Aug-2014
Pros: Everything!!
Cons: The breakfast area was closed for remodelation. We should have been told about this work.
Location: The location is perfect. Right on 5th Ave. and Central Park.
It is our third time at The Plaza and as usual the service and the hospitality of the staff is second to none.
4 out of 5
for Everyone
by A verified traveller from dubia

Great location and luxury room...

Posted 8-Aug-2014
Pros: Spa, room and location plus the food court next door.
Cons: Waiters and staff near more training when it comes to customer service...
Location: Great for jogging in Central Park, food court next door...shopping
It's a great location, luxurious room and but terrible service...room service and lobby waiters.
5 out of 5
for Everyone
by A verified traveller from Sydney

Luxury by the Park

Posted 3-Aug-2014
Pros: Excellent staff
Location: Excellent location right across from Central Park for a stroll, boat ride or lunch at the boathouse. Easy access to shopping and restaurants.
Stayed here as a special treat before flying home from the US. Staff were extremely pleasant and efficient and our room was lovely, with a view across to Central Park. High tea in the Palm Court is clearly modelled on the Ritz in London however doesn't quite measure up food-wise - although the service here was better. Overall, a lovely way to finish our trip - would highly recommend.
3 out of 5
by A verified traveller from Montréal Québec Canada

A stay where we had to pay for everything.

Posted 28-Jul-2014
Pros: The location
Cons: Not to pay for every little thing that makes life easier
Location: On corner of 59th St and 5th Ave. Shoppin, sightseeing, walking and visiting
The Plaza hotel is very expensive. On top we had to pay for Wi fi (15$ taxes) per 24 hours , car parking (65$ per day) and not even a bottle of water or coffee maker in our room. The Hotel restaurant is really over priced. One evening for 1 glass of wine (the least expensive) and 2 Shirley Temple cost me 39$. On the restaurant menu I saw breakfast for 2 for 103$!!!! Guests next door had small children who screamed and cried at night and very early in the morning.
5 out of 5
for Everyone
by A verified traveller from J

On vacation with my son

Posted 22-Jul-2014
It was perfection!!! ***** Five Stars***** Perfect service, fantastic room, lovely linens, the quietest hotel I have ever stayed at. Yummy room service and the staff is amazing!!!!!
5 out of 5
for Everyone
by A verified traveller


Posted 13-Jul-2014
Perfect spot for access to everything. Would definitely stay here again
2 out of 5
by A verified traveller

Deluxe courtyard for $1100....must be joking

Posted 24-May-2014
Pros: nothing
Cons: attitude
Location: excellent
every room on our side had a lovely large bathroom. Not us.
2 out of 5
for Everyone
by Nic from Denver

A Disappointing Experience

Posted 20-May-2014
Pros: The bell staff and door service were excellent...for the 10 minutes we were on the property.
Cons: Do not over-book. And if you have to walk a guest, find comparable accommodations (Mandarin Oriental comes to mind).
Location: Central Park...though we did not get to enjoy the room with the view that we had booked due to the aforementioned situation.
My wife and I were traveling through NYC for one night on our way to Connecticut, and, because it seemed that it would be a once-in-a-lifetime experience, we decided to book a room at the Plaza: what we thought to be the quintessential NYC hotel experience. Upon arrival, at around 5 in the evening (by no means LATE), we were informed that our room, for some reason, was "No longer available"...This after having a CONFIRMED reservation with GUARANTEED late check-in. The situation was handled well-enough. We were given other accommodations, and the Front Office Manager informed us that upon our next visit, we would receive a complimentary upgrade. Fine. Having worked in hotels for a number of years, I understand that hotels will, from time to time, overbook to get the best possible chance at 100% occupancy. When this happens with NO WALKS (having to get guests other accommodations due to overbooking), it's a "perfect sell"...a great night in hotels. The fact that we were walked from THE PLAZA a mere 2 hours after check-in began, was the ultimate disappointment. Particularly due to the fact that we ended up in what to me was a well-below-acceptable alternative (The Trump International; nice to be sure, but in a room that was HALF the rate we were paying for the Plaza.) At the end of the day, we were only in NYC for the one night, but having planned the NYC leg of our trip around the fact that we were going to be at the Plaza, this left a VERY sour taste in my mouth.