Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Reviews of Radisson Hotel JFK Airport

3.5 out of 5
Radisson Hotel JFK Airport
135-30 140th Street, Jamaica, NY

Reviews

6.8
Rating 10 - Excellent. 388 out of 1234 reviews" "
Rating 8 - Good. 268 out of 1234 reviews" "
Rating 6 - Okay. 204 out of 1234 reviews" "
Rating 4 - Poor. 157 out of 1234 reviews" "
Rating 2 - Terrible. 217 out of 1234 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sarika

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is undergoing renovation, so the dilapidated lobby and elevators were probably excusable. We had some rowdy neighbours, and thin walls. These neighbours also placed the garbage in clear plastic bags out in the hallways, which apparently is a usual practice at the hotel. On the first night of our stay the fire alarm went off at around 2 or 3 AM - the manager announced on the PA system that they were looking for the source of the fire, then announced that they located it and everything was fine. These things made us uncomfortable and we tried to ascertain through expedia the possibility of terminating our stay and seeking other accommodations. To no one’s surprise, the hotel management told the expedia team that they could not speak with them until after 11 AM (after check out time) and then when they finally spoke they told the expedia team that processing the request for refund would take 3 days (which was the length of the rest of our stay there) in addition, and most horrible of all was that they told the expedia team that the fire alarm was a test!! At 3AM!! - We ended up having to complete our stay there, and the fire alarm went off at 8AM again, in the same circumstances as before on the last day of our stay. I cannot recommend this hotel to anyone.
Stayed 4 nights in Mar 2024

4/10 Poor

Bazarragchaa

Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was pleasant
Stayed 1 night in Mar 2024

4/10 Poor

Shenell

Liked: Staff & service
Disliked: Property conditions & facilities
Upon booking I was a little hesitant after arriving I was welcomed by 3 front desk staff Celesia Juan and crystal they were very professional and soo accommodating they made my check in fast and amazing however after staying here I noticed it was also a long term rental for Red Cross victims etc other the someone pulling the fire alarm at 3am every night the renovated rooms were nice and clean
Stayed 1 night in Mar 2024

2/10 Terrible

Maria

Disliked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Tiffany-Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kurt

Travelled with partner
Disliked: Cleanliness, staff & service
The room I got was neat and modern, some areas of the hotel are outdated while others are under renovation. Owing to the renovation, the lobby area was not very inviting. I was not aware of the renovations and I think persons should be made aware of this to manage expectations . Additionally the absence of luggage carts and or an option for luggage assistance is a total disadvantage for customers with multiple pieces of luggage. The staff are pleasant.
Stayed 1 night in Mar 2024

4/10 Poor

Craig

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff and under construction. No breakfast. Not even coffee!!!! Front desk staff were rude. Asked if the airport shuttle outside that was outside is the one I needed to get on and she said “well it doesn’t have our logo on it, so no” and got some eye rolls.
Stayed 1 night in Mar 2024

2/10 Terrible

Rachelle

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
There seem to be many people living in the hotel, and I believe they are refugees, but I am not sure. The fire alarm went off at midnight, and the hotel staff said it was a test! Then they said smoke was detected. The alarm went on for 45 min and it just felt unsafe overall.
Stayed 1 night in Mar 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 1 night in Mar 2024

8/10 Good

TENEISHA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rates for the valet parking are way to high
Stayed 2 nights in Mar 2024

10/10 Excellent

Leandro

Travelled with family
Liked: Cleanliness, staff & service
Nice stay to rest when you have a long layover on JFK.
Stayed 1 night in Mar 2024

10/10 Excellent

Aliea, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely beautiful and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tiara

Travelled with family
The room itself was comfortable, spacious, modern, well appointed and suitably clean. The lobby is unattractive and there was no business center for guests because of construction.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Its very quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff courteous and friendly
Stayed 1 night in Mar 2024

2/10 Terrible

Saumya

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Teerayut

Stayed 1 night in Mar 2024

8/10 Good

Sigit

Liked: Cleanliness, amenities, property conditions & facilities
🙂
Stayed 1 night in Mar 2024

6/10 Okay

Craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO RESTAURANT. NO BAR. PATHETIC SHUTTLE SERVICE. THE FACT THAT THE RESTAURANT/BAR WERE UNDER CONSTRUCTION SHOULD HAVE BEEN NOTED ON THEIR WEB SIGHT..
Stayed 1 night in Mar 2024

6/10 Okay

Samantha, Papillion

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In the hotels defense we know it’s in the middle of a renovation so options were limited. The buffet was good and staff was very friendly. Our room looked nice and could tell it had been renovated, however it was a bit like putting lipstick on a pig. Our window was still broken to where it wouldn’t shut so we could feel all the outside air and could hear everything happening outside. The bed was comfortable, tv worked. If you’re staying for one night I guess it was ok. Maybe the renovation will make it better.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and immaculate
Stayed 1 night in Mar 2024

6/10 Okay

Amrit

The property is undergoing renovation.
Stayed 1 night in Mar 2024

2/10 Terrible

Carla

Travelled with group
The hotel advertises a complimentary shuttle bus to the airport. We had to wait close to an hour for them to send a taxi because their shuttle bus was not running. We have a very early flight, so by the time we haven’t got to the hotel, we’re not here for very long . Then, did nothing to try to rectify the situation or take any accountability. Then gave us the key to the wrong room that had already been occupied by someone else. The customer service was so poor and nothing was done in our favor. Do not recommend at all.
Stayed 1 night in Mar 2024

4/10 Poor

Krista

Travelled with group
Disliked: Amenities, property conditions & facilities
The property is under construction so dining/bar experience was a bit odd but the waitress who had the entire room was wonderful. Kids and parents running up and down the hallways screaming late at night.
Stayed 1 night in Feb 2024

2/10 Terrible

Corinna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Stayed 4 nights in Feb 2024

6/10 Okay

Erol

Stayed 2 nights in Feb 2024

10/10 Excellent

LANSANA, MONTREAL

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very good. Ongoing renovations limited the food and beverage service
Stayed 1 night in Feb 2024

10/10 Excellent

Shanta

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Wish there were smoking rooms
Stayed 2 nights in Feb 2024

2/10 Terrible

Maryann

Stayed 1 night in Feb 2024

10/10 Excellent

Crystal, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Simon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist gave incorrect information about the airport shuttle and then didn’t recognized it, being mean and shouting at us. The hotel didn’t offer luggage storage because of “remodeling” in it.
Stayed 1 night in Feb 2024

8/10 Good

Gregory

Stayed 2 nights in Feb 2024

2/10 Terrible

Naveen

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service, when room heating/cooling comes on it sounds as loud as the engine roaring in a sports car, empty bottle of shower gel in the room and tried calling front desk multiple times to get this changed but no answer. Left without receiving a copy of the bill. Poor overall, do not recommend and will not be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Nasri

Liked: Cleanliness, staff & service, property conditions & facilities
🌺
Stayed 1 night in Feb 2024

6/10 Okay

Nuri

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Safa

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
While booking I was told that breakfast is included yet now they are denying. They also made us wait 30 mins for check in
Stayed 1 night in Feb 2024

2/10 Terrible

Daon

Stayed 1 night in Feb 2024

8/10 Good

Marty

Travelled with partner
Disliked: Amenities
Rooms are nice,hotel is under heavy construction
Stayed 1 night in Feb 2024

2/10 Terrible

Alan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was under construction and full of homeless people and migrants. Dining room was closed and a makeshift dining room was in a conference room
Stayed 1 night in Feb 2024

6/10 Okay

Marshall

Stayed 1 night in Feb 2024

4/10 Poor

Brenda

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I booked the website did NOT say this property was under construction - I would have NEVER stayed here - there is NO FURNITURE in the lobby - I had recently had surgery on my foot and was waiting for the shuttle and couldn't even get a CHAIR TO WAIT!!!! The front desk staff was snotty and not at all helpful - there are NO VENDING machines - a bottle of water was $6 and my sandwich was $16 - just ridiculous - they gave me one of their newly "renovated" rooms - cheap materials and not finished well - don't waste your money staying here.
Stayed 1 night in Feb 2024

6/10 Okay

Kirsten, Roxbury

Disliked: Property conditions & facilities
The quality didn’t seem up to the expected standard. It also appeared that the hotel had many different kinds if people (refuges?).
Stayed 1 night in Feb 2024

8/10 Good

Susan, Cayman Islands

Travelled with partner
Liked: Cleanliness, staff & service
They are undergoing construction and normal facilities not as expected. The room was great as it was one of those remodeled. However, dining room converted from a ballroom lacked any ambience and menu was limited. The staff tried hard with what they had to work with.
Stayed 1 night in Feb 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicw
Stayed 2 nights in Feb 2024