Property entrance

Reviews of Night Hotel by SB at Times Square

3.5 out of 5
Night Hotel by SB at Times Square
132 West 45th Street, New York, NY

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 998 reviews" "
Rating 8 - Good. 374 out of 998 reviews" "
Rating 6 - Okay. 169 out of 998 reviews" "
Rating 4 - Poor. 86 out of 998 reviews" "
Rating 2 - Terrible. 65 out of 998 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from ntd on Mar 21, 2020
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's proximity to Time Square and the members only feel.
Stayed 4 nights in Mar 2020
Response from ntd on Mar 17, 2020
Thank you for your feedback.

4/10 Poor

Angelina

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from ntd on Mar 17, 2020
Thank you for your feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from ntd on Mar 17, 2020
Thank you for your feedback.

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2020
Response from ntd on Mar 11, 2020
Thank you for your feedback.

6/10 Okay

Emma, London

Travelled with group
Liked: Cleanliness, property conditions & facilities
Excellent location. Rooms are on the small size with little storage. Check in and out was quick. Staff were polite but not very friendly and everything always seemed like an effort for them.
Stayed 4 nights in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Manager on Mar 2, 2020
Thank you for staying with us and we look forward to welcome you back in the future!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It was so clean and the staff were nice and helpful. I’d definitely recommend a friend and come back soon. The ladies in the front desk were so sweet and helpful and really made my day that they let me and my one year old daughter check in early since we had our luggage and wanted to travel the city. Nick helped us a lot by taking our bags and holding them for us and showing us the city and where to go. I appreciate all the staff here who were so helpful and nice. Loved it !
Stayed 2 nights in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decor and bed frame. The bathroom could use some updating but other than that it was a nice stay.
Stayed 1 night in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were actually bigger than a regular NYC hotel room, comfy and clean. Staff was very friendly,
Stayed 1 night in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place is half block of the Times Square. The staff were friendly and helpful. The room was clean and cute. The bed was really comfortable. We enjoyed our stay there.
Stayed 3 nights in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Thermostat inaccessible. Room cold
Stayed 1 night in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

4/10 Poor

Howard, Philadelphia, PA

Disliked: Amenities, property conditions & facilities
Used to be a great hotel. Either it really hit the skids or they just have me the worst room they had.
Stayed 1 night in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

10/10 Excellent

Sierra, Springfield MA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was pretty, and the restaurant attached was great
Stayed 1 night in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sad stay
Really disappointed, from unwelcoming desk staff to disrepair and low quality of room, dirty sheets and pillowcases, scuffed walls broken refrigerator/mini bar, broken shelf in bathroom, midd sad matched toiletries, really uncomfortable stay sadly was happy to leave and will never return. Only plus was location, close to theaters
Stayed 2 nights in Feb 2020
Response from NSO on Mar 2, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Times Square, convenenient with tons of bars, restaraunts and theatres close by.
Stayed 1 night in Feb 2020
Response from Manager on Feb 19, 2020
Many thanks for taking the time to share your experience at Night Theater District. We are elated to hear that the location was of a great convenience to you and led to many adventures through the bustling city of New York. We hope to see you soon!

4/10 Poor

Natalie, New York, NY

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
older hotel painted black to hide it. Cheesy leather headboards tiny tiny room. Paid for a king room and was put into a double bed with a view of a staircase. Called to complain and The manager had someone come give us new keys. So they did rectify. I will say the king room was a tad better but still felt dirty. I usually love boutique hotels but this one had no charm AT ALL.
Stayed 1 night in Feb 2020
Response from Manager on Feb 19, 2020
Thank you for taking the time to provide feedback on your most recent stay. We at Night Hotel strive to ensure 100% satisfaction for every guest and it is disappointing to know we missed the mark. Updates are being made to the rooms to enhance comfort and condition.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are way smaller than what they look like
Stayed 1 night in Feb 2020
Response from NTD on Feb 16, 2020
We're sorry you were unhappy. Thanks for letting us know.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stylish Decor, comfortable settings and Excellent location
Stayed 5 nights in Feb 2020
Response from Manager on Feb 14, 2020
Many thanks for taking the time to provide feedback on your recent stay at Night Theater District. We are elated to learn that you had a pleasant and comfortable stay. We do hope that if you find yourself visiting New York in the near future, you will not forget us at Night.

10/10 Excellent

saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very centrally located, we went to see two shows and the theatre was walking distance, hotel was very comfortable and great staff.
Stayed 2 nights in Feb 2020
Response from Manager on Feb 10, 2020
Many thanks for taking the time to provide feedback on your recent stay at Night Theater District. We are elated to learn that you had a pleasant and comfortable stay. We do hope that if you find yourself visiting New York in the near future, you will not forget us at Night.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The size of the toom was good, I really liked the double shower.
Stayed 2 nights in Jan 2020
Response from Manager on Feb 7, 2020
Many thanks for taking the time to provide feedback on your recent stay at Night Theater District. We do hope that if you find yourself visiting New York in the near future, you will not forget us at Night

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very clean with a central location. Friendly staff.
Stayed 7 nights in Jan 2020
Response from Manager on Feb 7, 2020
We are delighted that our hotel provided a prime location for your lodging accommodations. Whether you spent the day out in the bustling city or stayed in our uniquely styled rooms we hope you had a memorable and exciting stay. We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Manager on Feb 5, 2020
Thank you for staying with us. Hope to see you again soon!

4/10 Poor

Sarah, Houston, TX

Travelled with family
Disliked: Amenities, property conditions & facilities
Very small, claustrophobic hotel with no amenities even though you pay a daily resort fee. Would not stay here again.
Stayed 2 nights in Jan 2020
Response from Manager on Feb 5, 2020
Thank you for taking the time for providing feedback on your most recent stay. We would like to apologize that your recent stay was not up to your satisfaction. We at Night aim to make every guest experience comfortable and enjoyable. We will sure to utilize your constructive feedback to craft improved stays for future guests.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower took 5 minutes to warm up and the drain was very slow so we were standing in water. Everything else was great.
Stayed 1 night in Feb 2020
Response from Manager on Feb 5, 2020
Many thanks for taking the time to review your recent stay with us. We hope that our great location led to many adventures in the “Big Apple”. Hope to see you soon!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The property felt like we were staying inside of a coffin, which I understand the theme is “night “ but it felt stuffy like you were inside of a coffin. All of the electronics seem to have issues, the TV wasn’t working, there wasn’t a microwave or any kind of facility to reheat food of any sort, there was no gym, was really just a huge miss
Stayed 3 nights in Jan 2020
Response from Manager on Feb 5, 2020
First and foremost, we want to thank you for your review and your informative feedback. We are disappointed to learn that we were unable to provide you with you with a stay on par with your standards. Our rooms incorporate a certain design to emulate the theme of the hotel which sadly was not up to your taste. Thank you for being our guest!

4/10 Poor

Jillian, Denver

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great and there was easy access to everything.
Stayed 3 nights in Jan 2020
Response from Manager on Jan 30, 2020
We appreciate your feedback and we're pleased you appreciated our prime location.

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Manager on Jan 30, 2020
Thank you for staying with us! we hope to see you back soon.

10/10 Excellent

Paola, Puerto Rico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location. In the room the closet was very dark but everything else was perfect.
Stayed 4 nights in Jan 2020
Response from Manager on Jan 30, 2020
Thank you for the 5-star rating, Paola! It's great your time at Night Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Have a fantastic day!

6/10 Okay

BJB

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wouldn't rate this a 4 star hotel. I was alone so the room size, albeit small, wasn't a huge issue for me. However, the room needs to be updated. Stained toilet, distorted cabnitry and the carpet didnt "feel" clean. I also slept with my luggage on the bed because I read other reviews regarding bugs. It's so dark in the rooms and the carpet is dark as well so no telling what may have been crawling around. They also didnt have updated features such as charging adapters to plug your devices into. The staff was friendly and helpful so that helped boost my rating. I stayed for 1 night so all in all these issues weren't a huge problem but I definitely won't be back nor would I consider staying for multiple nights.
Stayed 1 night in Jan 2020
Response from Manager on Jan 30, 2020
We appreciate your feedback, BJB. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Lights are entirely too low in the Rooms you can barely see , don’t stay on the city view side of the hotel it is extremely old due to the trash trucks coming every second to pick o trash could not sleep for hours
Stayed 2 nights in Jan 2020
Response from Manager on Jan 30, 2020
We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We apologize for the issues you experienced in regards to your accommodations.We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant stay
Stayed 1 night in Jan 2020
Response from Manager on Jan 30, 2020
Thank you for the 10 out of 10 rating! We're thrilled to see how much you enjoyed staying at Night Hotel. We look forward to hosting​ you again in the near future! Thank you again for sharing. Have a terrific day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Manager on Jan 30, 2020
Thank you for staying with us. We hope to welcome you back in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Manager on Jan 30, 2020
We appreciate the feedback.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
All the rooms have no view. Very small rooms. Rooms need updating. Carpets are dirty. Rooms had dingy smell
Stayed 3 nights in Jan 2020
Response from Manager on Jan 30, 2020
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manager on Jan 30, 2020
Thank you for the 5/5 rating! It's excellent you enjoyed your time at Night Hotel. Have a fantastic day!

10/10 Excellent

Charles, Kingsport TN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean very comfortable would recommend and would stay again I read this property excellent five stars.
Stayed 1 night in Dec 2019
Response from NTD on Jan 13, 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is excellent, but the decor is a bit old and poorly maintained. Room was acceptable, but only as a sleeping chamber. The price was right, but the product was far from the swanky, dark luxury it advertises.
Stayed 2 nights in Jan 2020
Response from NTD on Jan 13, 2020
Thank you for your feedback.

10/10 Excellent

Hector, Jurupa Valley, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location and close to Times Square.
Stayed 1 night in Jan 2020
Response from NTD on Jan 13, 2020
Thank you for your feedback.

6/10 Okay

Zied

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from NTD on Jan 6, 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and the music playing softly through the halls. The elevator was extremely slow.
Stayed 1 night in Jan 2020
Response from NTD on Jan 6, 2020
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Meh
The room was not very clean, especially the shower, and the heat was stuck on full blast the whole time we were there
Stayed 3 nights in Dec 2019
Response from NTD on Jan 6, 2020
Thank you for your feedback.

8/10 Good

Tomer, Ny

Travelled with partner
Liked: Cleanliness, staff & service
Great staff, small rooms and very dark. Overall great location and ok expiriance
Stayed 1 night in Jan 2020
Response from NTD on Jan 6, 2020
Thank you for your feedback.

6/10 Okay

KP, Indiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2019
Response from NTD on Jan 7, 2020
Thank you for your feedback.

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The good, the bad and the ugly
THE GOOD Shower was good Bed was comfortable Room on the upper floors are a good size Cleaning was done to a good standard You can leave your luggage after you check out THE BAD The “king bed” is actually a queen. The city view is of a back alleyway. Check-in was very poor. Management invisible. Lots of wear visible in the bathroom Room was very hot and air conditioning was so loud. “LCD TV” was actually a plasma TV that I checked and was manufactured in 2004. THE UGLY $30 charge to use the fridge Daily expensive resort fee for the free WiFi. Half the amenities listed weren’t there (ironing board but no iron, 1 robe for 2 people) OVERALL Probably would have been decent in 2005, but not anymore.
Back alleyway
Stayed 4 nights in Dec 2019
Response from NTD on Dec 29, 2019
Thank you for your feedback.

6/10 Okay

Nightfan, New York

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The poor quality repair work is finally beginning to overtake the benefits of its location and pleasant staff. The bathrooms are in total disrepair. Partially painted doors, tin foil wrapping soap dispensers, tile barely stuck to the walls and loose tiles on the floor. Room 66.
Stayed 3 nights in Dec 2019
Response from NTD on Dec 25, 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. No complaints. Only booked for one night. It suited my needs for the one night.
Stayed 1 night in Dec 2019
Response from NTD on Dec 25, 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The people at the front desk were always very helpful. The rooms were a little dark for me. The location was perfect!
Stayed 3 nights in Dec 2019
Response from NTD on Dec 17, 2019
Thank you for your feedback.

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from NTD on Dec 17, 2019
Thank you for your feedback.