The property is in the center of Times Square and it's an extremely busy area. The hotel is very large and can get extremely crowded. On occasion, it could take up to 15 mins just to get the elevator. The staff was very friendly and professional. We did have an issue with our shower draining, and for the price that we paid for the room, it was pretty basic. At the very least, it would have been helpful to have coffee in the room.