Serves lunch and dinner

Reviews of New York Marriott Marquis

4.5 out of 5
New York Marriott Marquis
1535 Broadway, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1799 out of 2539 reviews" "
Rating 8 - Good. 428 out of 2539 reviews" "
Rating 6 - Okay. 166 out of 2539 reviews" "
Rating 4 - Poor. 61 out of 2539 reviews" "
Rating 2 - Terrible. 85 out of 2539 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location. This was our 4th stay at this location and it is always a hit.
Stayed 1 night in Mar 2024

10/10 Excellent

Nikola

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 28, 2024
Dear Valued Guest, On behalf of our team at New York Marriott Marquis, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Close to all the Broadway shows, Central Park, shopping and Times Square. Plan to stay again in the future.
Stayed 2 nights in Mar 2024
Response from Guest Services Coordinator on Mar 26, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis during your visit to Times Square! We appreciate you sharing how much you enjoyed your stay and our great location with close proximity to Central Park, Broadway's theaters, Madison Square Garden, and much more. Thank you again for the kind remarks, and we look forward to welcoming you back soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the center of Times Square and it's an extremely busy area. The hotel is very large and can get extremely crowded. On occasion, it could take up to 15 mins just to get the elevator. The staff was very friendly and professional. We did have an issue with our shower draining, and for the price that we paid for the room, it was pretty basic. At the very least, it would have been helpful to have coffee in the room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jordana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Coordinator on Mar 27, 2024
Dear Valued Guest, We are thrilled you had an excellent stay at New York Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Esequiel

Travelled with family
Liked: Amenities
Awesome
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 25, 2024
Dear Valued Guest, Thank you for your review. We are glad you had such a positive experience during your time at the New York Marriott Marquis, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

alejandro, New Milford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was great ☺️
Stayed 1 night in Mar 2024
Response from Guest Services Coordinator on Mar 25, 2024
Dear Valued Guest, Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the New York Marriott Marquis; we hope to see you again soon. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Martha De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was amazing and room was excellent. Area was right where we wanted to be. Step outside and right where you need to be !
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 25, 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased you enjoyed our excellent accommodations and the courteous service provided by our associates. We hope you will choose us again whenever your travels bring you to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying in the heart of Times Square! Everyone at the hotel was helpful and friendly. We'll be back!
Stayed 3 nights in Mar 2024

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right in Times Square. Even our standard room had a corner view of the Times Square lights. Seating in double room is limited, the room had a couch pictured and our room didn’t have a couch so don’t count on that.
Stayed 2 nights in Mar 2024
Response from Guest Services Coordinator on Mar 25, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis during your visit to Times Square. We appreciate you sharing you enjoyed our great location and the amazing views from your room. Thank you for the kind remarks, and we hope you will stay with us again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Perry Michael

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 6 nights in Mar 2024
Response from Guest Services Coordinator on Mar 25, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

WILBER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffe shop
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice Hotel with a courteous staff. Excellent location.
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 23, 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your generous feedback. We are pleased to know that we exceeded all of your expectations during your recent stay. We are glad that you loved our beautiful property, central location, and devoted staff. We appreciate your business, and we look forward to welcoming you back soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Yunjae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very convenient location. We watched a musical and it was walking distance. Also subways are very close to. The area was a bit loud and bright due ti screens but with 2 curtains closed, we don't have any problem to fall asleep . Sound proofing is pretty good too. Clean and bed is comfy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 22, 2024
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent property. Lots of good food nearby. I had an excellent view as well. No complaints.
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 22, 2024
Dear Valued Guest, Thank you for the generous rating of our hotel, the New York Marriott Marquis. We are delighted you enjoyed everything we offer, including our beautiful property. Located in the heart of Times Square on West 46th and Broadway, we want every guest to feel the magic of New York City from the moment they arrive! Thank you again for choosing us, and we hope you will come back to see us soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the Marquis is right off Times Square and so it was very convenient. It's also a very nice hotel with great amenities.
Stayed 4 nights in Mar 2024

10/10 Excellent

Frances Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The people are very helpful!
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on Mar 22, 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us again whenever your travels bring you to New York City!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

yessenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Safe and staff was very helpful
Stayed 4 nights in Mar 2024

8/10 Good

Eme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome
Stayed 4 nights in Mar 2024

8/10 Good

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 6 nights in Mar 2024
Response from Guest Services Coordinator on Mar 20, 2024
Dear Valued Guest, Thank you for the kind review. We are pleased to know that your overall experience was satisfying and that our wonderful location made it even better. Thank you again for choosing New York Marriott Marquis, and we look forward to your next stay.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. I felt very safe there and staff were helpful for the most part. I would stay there again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful, clean hotel with very helpful staff, would love to visit again ❤️
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Guest Services Coordinator on Mar 19, 2024
Dear Christopher, Thank you for choosing to stay with us and for leaving positive feedback. We're delighted to know that you had a great experience here at New York Marriott Marquis. We look forward to welcoming you back on your next visit!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from Times Square. Clean and safe.
Stayed 3 nights in Mar 2024

10/10 Excellent

FILIZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Coordinator on Mar 19, 2024
Dear Valued Guest, We are thrilled you had an excellent stay at New York Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Gaurang, South Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was comfortable and enjoyable, albeit I checked in online the day before to get an early check in and my room wasn’t ready until later on. It wasn’t a big deal but my only complaint about the stay. Otherwise lovely and I’ll consider staying again.
Stayed 1 night in Mar 2024
Response from Guest Services Coordinator on Mar 18, 2024
Dear Valued Guest, Thank you for the kind rating. We were happy to read that you enjoyed your overall stay, except for the issue you experienced during check-in. We are reviewing this with our staff to better manage high-demand periods and minimize wait times. It was our pleasure hosting you at the New York Marriott Marquis; we hope to see you again soon. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Great location in Times Square. Lots to see, eat and shop around. The view was spectacular.
Stayed 5 nights in Mar 2024

10/10 Excellent

Dixie Mae

.
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on Mar 19, 2024
Dear Valued Guest, We are happy you chose New York Marriott Marquis for your recent visit to New York. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Rafael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on Mar 18, 2024
Dear Valued Guest, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at the New York Marriott Marquis. We look forward to welcoming you back on your next visit.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Yoi Yeison

Travelled with family
Close to times squares.
Stayed 5 nights in Mar 2024

10/10 Excellent

chrystena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my weekend getaway with my daughter on her 26th bday..
Stayed 2 nights in Mar 2024
Response from Guest Services Coordinator on Mar 18, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis to celebrate your daughter's birthday. We appreciate you sharing that you enjoyed your stay. We hope you will stay with us again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Arlene Camat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on Mar 17, 2024
Dear Valued Guest, Thanks for the nice rating! We are delighted your time at the New York Marriott Marquis was great, as we always strive to provide every guest with a memorable experience. We look forward to your return soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 Okay

jamal

Liked: Cleanliness
Disliked: Amenities
Smoking all around this property. Lots and lots of guys wanted money or sale something? Not clean outside hotel.
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on Mar 17, 2024
Dear Valued Guest, Thank you for choosing us for your recent visit. Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn of your encounter near our property. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. Please also know that we are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We appreciate your patience and hope you will consider staying with us again.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Services Coordinator on Mar 17, 2024
Dear Valued Guest, We appreciate you taking the time to leave your kind rating for the New York Marriott Marquis. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time at this hotel and it is absolutely wonderful! Staff is always super nice and amazing. Great atmosphere! I'll definitely come back to this hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services Coordinator on Mar 17, 2024
Dear Valued Guest, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at the New York Marriott Marquis. We look forward to welcoming you back on your next visit.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 Okay

Haifa

Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaner opened the door while we were asleep , the receptionist were rude and they don't explain things in a nice way , no clear policy ! Loved the surrounded area and thats it
Stayed 9 nights in Mar 2024
Response from Guest Services Coordinator on Mar 15, 2024
Dear Valued Guest, Thank you for choosing us for your recent visit. We genuinely regret any frustration and inconvenience one of our housekeeping associates caused. We will discuss this with the appropriate team member, and we appreciate you letting us know. We also apologize for the service issues you encountered with our front desk staff. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We appreciate your patience and hope you will consider staying with us again.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Anna y Lui

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 15, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis. We are delighted to learn you found our hotel to be so comfortable and completely spotless. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Christopher J

Liked: Amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 15, 2024
Dear Valued Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the New York Marriott Marquis; we hope to see you again soon. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Sevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly convenient location to top NYC attractions including activities and food. Perfect for first time travelers.
Stayed 4 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for visiting Broadway & Times Square. The hotel is very clean & comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Sunny Chi Lai, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean.
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 14, 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased you enjoyed our spotless accommodations and the courteous service provided by our associates. We hope you will choose us again whenever your travels bring you to New York City!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Guest Services Coordinator on Mar 14, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis during your visit to Times Square! We appreciate you sharing that you enjoyed our great location. Thank you for your remarks, and we hope you will stay with us again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location, if you like to be in the hustle and bustle of Times Square. The lounge on the 8th floor is nice and the elevators are very efficient. Staff were always friendly. A great place to stay in Manhattan!
Stayed 3 nights in Mar 2024