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New York Marriott at the Brooklyn Bridge – Avis

4 out of 5
New York Marriott at the Brooklyn Bridge
333 Adams St, Brooklyn, NY

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 528 avis sur 1005." "
Note de 8 – Bien, d’après 270 avis sur 1005." "
Note de 6 – Acceptable, d’après 96 avis sur 1005." "
Note de 4 – Médiocre, d’après 67 avis sur 1005." "
Note de 2 – Terrible, d’après 44 avis sur 1005." "

9,0/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 – Médiocre

SAMIA

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté
Les tapis dans les chambres sont extrêmement sales.
Séjour de 2 nuits en avril 2022

4/10 – Médiocre

Florent

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Literrie
Les lits sont tres petits , impossible de dormir a 2 Le wifi est tres mauvais
Séjour de 3 nuits en décembre 2019

6/10 – Acceptable

Monique, Paris

Voyage de couple
Les chambres sont vastes mais l’hotel A vieilli et nécessiterait d’etre rénove. Le ménage est fait trop tardivement, parfois après 17h. Les chambres sont mal insonorisées. Si le voisin à une voix forte, on est réveillé à coup sûr... dommage pour un hôtel de cette catégorie.
Séjour de 3 nuits en août 2019
General Manager a répondu le 7 sept. 2019
Dear Monique, thank you for being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels. However, we are sorry for the noise issues you encountered during your stay. If we had known about this, we would have ensured your comfort as that is what matters the most. Please know, we recently completed a multi-million dollar remodeling featuring our artistically designed guest rooms. We are devoted to creating exceptional experiences for our guests; we feel this is reflected in the continual upkeep and investment in our property. It was our pleasure hosting you, and we would love to welcome you again in the future. Sam Ibrahim, General Manager

8/10 – Bien

Fabien

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ventilation bruyante. Dommage
2 jours à Brooklyn. Superbe Hotel. Dommage pour le prix qu’il y a un gros bruit de ventilation dans la chambre. Nous avions une suite à 400€ la nuit, un bon lit, mais j’avais la sensation de dormir à côté d’un congélateur
Séjour de 2 nuits en août 2019

8/10 – Bien

Voyageur vérifié

Séjour de 6 nuits en décembre 2018
General Manager a répondu le 8 janv. 2019
Dear Guest, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at the New York Marriott at the Brooklyn Bridge. Sam Ibrahim, General Manager

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien situé (proches de plusieurs lignes de métros). Piscine gigantesque ouverte jusque 22h. Lits très confortables. Chambres moyennement insonorisées. Attention au petit déjeuner en supplément mais qui peut être en libre-service au bar (payable article par article).
Séjour de 7 nuits en octobre 2018
General Manager a répondu le 8 nov. 2018
Dear Guest, it was our pleasure welcoming you to the New York Marriott at the Brooklyn Bridge! We're glad you liked our spacious rooms, all of which feature plush pillowtop bedding and that our location worked well for you. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon. Sam Ibrahim, General Manager

2/10 – Terrible

stephan

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Low water pressure. no water in room. Poor shower.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 23 mai 2024
Dear Stephan, we are sorry to read that your stay with us did not meet your expectations. Your feedback is important to us and will be shared with the respective department's leadership team. We hope you will let us be of service in the future and ensure a more positive visit. Thank you,

8/10 – Bien

Zuzanna

Points forts : Service et personnel
A bit dated hotel
Séjour de 7 nuits en mai 2024
Hotel Management a répondu le 20 mai 2024
Dear Zuzanna, thank you for choosing the Brooklyn Marriott. We hope to see you again soon. Regards,

10/10 – Excellent

Monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Would stay again.
Séjour de 2 nuits en mai 2024
Hotel Management a répondu le 14 mai 2024
Dear Monica, Thank you for being a guest of the Brooklyn Marriott. We are honored that you decided to stay with us. Thank you also for the high survey score we appreciate your feedback. Best regards and hope to be of service again in the future.

6/10 – Acceptable

Natalya

Séjour de 3 nuits en mai 2024
Hotel Management a répondu le 13 mai 2024
Dear Natalya, thank you for being a guest of the Brooklyn Marriott. We are sorry to see that we did not quite meet your expectations and are sorry for that. Please feel free to call the hotel and speak with the Manager on Duty to share any additional feedback. Thank you,

8/10 – Bien

Barbara

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The room was a little dusty. The room was a little dark
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 6 mai 2024
Dear Barbara, Thank you for your feedback. The information will help us serve you better in the future and will be shared the appropriate department. We hope to welcome you back again.

8/10 – Bien

Tammy

Séjour de 3 nuits en avril 2024
Hotel Management a répondu le 20 mai 2024
Dear Tammy, Thank you for choosing the Brooklyn Marriott. We hope to welcome you back again soon. Regards,

8/10 – Bien

Amie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff friendly and helpful
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 29 avr. 2024
Dear Amie, thank you so much for taking the time to recognize our staff. We greatly appreciate you choosing the Brooklyn Marriott and hope to welcome you back again soon. Regards,

8/10 – Bien

Kimberly

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Convenient to downtown Brooklyn and w a 10 min commute to lower east side / SOHO by train. A major station is adjacent to the property. Also less than a 30 min Uber to Williamsburg etc. A big conference type property but nice amenities and spacious rooms. Also has underground parking at $60 per day.
Séjour de 3 nuits en avril 2024
Hotel Management a répondu le 29 avr. 2024
Dear Kimberly, thank you for sharing your positive feedback here on Expedia. Glad to see that you found our location convenient to so many fun places to visit. We hope to have the opportunity to welcome you back again soon. Regards,

10/10 – Excellent

oscar

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the rooms, very clean and comfortable. Wish they would have robes in the closets upon arrival.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 26 avr. 2024
Dear Oscar, thank you for sharing your feedback here on Expedia. We appreciate the high survey score and comments regarding our guest rooms. We hope to welcome you back again soon. Regards,

10/10 – Excellent

Tinatin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 6 mai 2024
Dear Tinatin, Thank you for being our guest. We are delighted to see that you enjoyed your visit and we hope to welcome you back again soon.

10/10 – Excellent

Jennifer, WELLESLEY HILLS

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Conveniently located. Parking garage attached.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 17 avr. 2024
Dear Jennifer, thank you for being our guest and for the high survey score you left here on Expedia. We appreciate you pointing our convenient location and parking availability. We hope to be of service again in the future. Regards,

10/10 – Excellent

HAYDEE, PALOS VERDES ESTATES

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location to go to court
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 15 avr. 2024
Dear Haydee, Thank you for sharing your feedback and for your high survey score. We appreciate you choosing the Brooklyn Marriott and hope to welcome you back again soon. Regards.

8/10 – Bien

Kerin

.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 15 avr. 2024
Dear Kerin, Thank you for sharing your survey results here on Expedia. We appreciate you choosing the Brooklyn Marriott and hope to have the chance to welcome you back again. Regards,

6/10 – Acceptable

Hikaru

Séjour de 4 nuits en avril 2024
Hotel Management a répondu le 6 mai 2024
Dear Hikaru, Thank you for being a guest of the Brooklyn Marriott. We are disappointed to see that we didn't quite meet your needs. Please feel free to call and speak to the Mangers on Duty regarding your stay in more detail so that we may work on any need area. Thank you again,

10/10 – Excellent

Thuy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay!
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 9 avr. 2024
Dear Thuy, Thank you for your high survey score here on Expedia. We are happy to know you had a great time. Hope to welcome you back again soon.

8/10 – Bien

Steven R., Lincolnwood

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
After five days in this hotel, there were bad and good things to say. Bad: 1. Keycard door unlocking mechanism failed soon after arrival. Since we could not go out to eat since our coats were in the room and it took time to repair the lock, the hotel gave us a $50 credit which we used to eat dinner at the in-house Great Room Restaurant and Bar. 2. We had to switch rooms after the second night due to truly excessive noise well after midnight from a neighboring room. We called the front desk who then called the neighbors requesting they quiet down and again called the front desk asking security be sent when the noise continued. Neither approach worked. Our request for a new room was quickly granted and there were no further noise issues. Hint: avoid shareable rooms as the door reduces soundproofing. Good: 1. The staff we encounter (front desk, housekeeping, restaurant, security) were uniformly friendly, polite and helpful. 2. The Great Room Restaurant and Bar hamburger was surprisingly good and it and the fries were cooked accurately (medium rare and crispy respectively). 3. The $25 daily hotel credit on our Expedia reservation was sufficient for my wife and I to daily have a light breakfast (coffee and roll for me, coffee and fruit/granola parfait for her) at the in-house Brooklyn Pantry. Conclusions: There were issues but the hotel handled them well.
Séjour de 5 nuits en mars 2024
Hotel Management a répondu le 8 avr. 2024
Dear Steven R., thank you for being our guest and sharing your feedback. We are sorry that some issues prevented you from having a perfect stay, however, we are glad to see that they were handled promptly. We hope to have the opportunity to welcome you back in the future. Regards,

10/10 – Excellent

Angelica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cuartos enormes
Séjour de 4 nuits en mars 2024
Hotel Management a répondu le 3 avr. 2024
Dear Angelica, thank you for the wonderful survey results. We are so happy you enjoyed your stay and we hope to be of service again in the future. Regards,

10/10 – Excellent

Pamela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Hotel Management a répondu le 8 avr. 2024
Dear Pamela, thank you for staying with us and for sharing your high survey score. We are glad to see that you enjoyed your stay and we hope to welcome you back again soon. Regards,

8/10 – Bien

Abraham

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was spacious and modern. The front staff were friendly and helpful.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 1 avr. 2024
Dear Abraham, Thank you for choosing the Brooklyn Marriott for your recent visit. We are delighted to see that you had a good stay, and we look forward to sharing your comments regarding our staff. We hope to be of service again in the future.

10/10 – Excellent

Mary

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel appears to be in process of renovation, which it needs. Very clean and comfortable but carpets and decor are quite dated. Great location with close subway stop giving easy access to all parts if NYC area. Food in hotel limited but many good nearby restaurants. Will be staying here again.
Séjour de 6 nuits en mars 2024
Hotel Management a répondu le 21 mars 2024
Dear Mary,Thank you for being our guest. We appreciate your positive feedback and high survey score. We hope to welcome you back again soon.

10/10 – Excellent

Kadiya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is wonderful. I will definitely be returning
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 18 mars 2024
Good Day Kadiya, thank you for being a guest of the Brooklyn Marriott. We appreciate the high survey score and glad to know you enjoyed your visit. We hope to welcome you back again soon. Regards,

10/10 – Excellent

Doris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent place
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 11 mars 2024
Dear Doris, thank you for choosing to stay here at the Brooklyn Marriott. We appreciate you letting us be of service. Thank you also for the high survey score. We hope to see you again in the future.

10/10 – Excellent

Joel

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff service throughout stay was exemplary Hotel was arristic, fitting the area
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 11 mars 2024
Dear Joel, Thanks for being a guest here at the Brooklyn Marriott. We appreciate you letting us be of service and glad to see we met your expectations. Thanks for the great feedback. Hope to see you again soon.

4/10 – Médiocre

ANGELA

Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 8 avr. 2024
Dear Angela, thank you for choosing the Brooklyn Marriott for your recent visit. We are disappointed to see that we did not meet your expectations. Please feel free to share any details that we may address with our leadership team. Regards,

10/10 – Excellent

Maria

Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 1 avr. 2024
Dear Maria, thank you for sharing your high survey score. We are glad to see you enjoyed your stay and we hope to welcome you back again soon. Regards,

6/10 – Acceptable

Whitney

Points forts : Propreté
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 4 mars 2024
Dear Whitney, thank you for choosing the Brooklyn Marriott. We are sorry to see that we did not quite meet your expectations. Please feel free to reach out to our management team to share additional information so that we may ensure a better stay with us in the future. Sincerely,

10/10 – Excellent

Juders

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
NA
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 4 mars 2024
Dear Juders, thank you for choosing the Brooklyn Marriott during your recent visit. We are glad to see that you enjoyed your stay and we hope to welcome you back again soon. Sincerely,

10/10 – Excellent

Junie, Palm Desert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent hospitality!
Séjour de 4 nuits en février 2024
Hotel Management a répondu le 27 févr. 2024
Dear Junie, Thank you for being a guest of the Brooklyn Marriott. We appreciate the high survey score and glad to know you enjoyed your stay with us. We hope to welcome you back again soon. Regards,

6/10 – Acceptable

Wanda

Voyage en famille
Points forts : Propreté, service et personnel
Staff was great ! Beds were a little too small, a little trouble with heat and water temp which was temporary but otherwise good hotel.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 26 févr. 2024
Dear Wanda, thank you for being our guest. I'm sorry to see we feel short in meeting your expectations. We hope you will give us another opportunity to be of service in the future and ensure a pleasant visit. Thank you and regards,

10/10 – Excellent

Daniel

Séjour de 3 nuits en février 2024
Hotel Management a répondu le 15 avr. 2024
Dear Daniel, Thank you for sharing your survey results here on Expedia. We appreciate you choosing the Brooklyn Marriott and hope to have the chance to welcome you back again. Regards,

2/10 – Terrible

Monique

Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
The room was not sastifacactory
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 26 févr. 2024
Dear Monique, Thank you for choosing the Brooklyn Marriott. We are disappointed to see that we did not meet your expectations. Please feel free to call the hotel direct to share your detailed experience with our management team. We hope to have an opportunity in the future to ensure a more memorable visit with us. Regards,

10/10 – Excellent

Julia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 26 févr. 2024
Dear Julia, thank you for choosing the Brooklyn Marriott. We appreciate the high survey score and glad to see you enjoyed your visit. We hope you choose the Brooklyn Marriott on your next visit. Regards,

10/10 – Excellent

Aihua

Points forts : Propreté
Good
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 21 févr. 2024
Dear Aihua, thank you for choosing the Brooklyn Marriott during you last trip to NYC. We appreciate the high survey score you have given us here on Expedia. We hope to be of service again in the future. Regards,

6/10 – Acceptable

Ghada

Points forts : Service et personnel
Looked old. The parking was too tight and not easy to maneuver.
Séjour de 2 nuits en septembre 2023
Hotel Management a répondu le 16 févr. 2024
Dear Ghada, thank you for being our guest. We are disappointed to see that we did not meet your expectations. We hope you give us another opportunity to be of service and ensure your needs are met. Regards,

6/10 – Acceptable

Steven

Voyage en famille avec de jeunes enfants
Points forts : Propreté
More of a business orientated property. Would not recommend for families as the area is surrounded by commercial buildings and not close to shops or restaurants. Rooms were average, property is massive so you have to walk far to get to your room. They sent us to the wrong room and then asked me to come down and get new keys which was ridiculous. Parking was the worst experience given they have this garage attached to the hotel but not run by the hotel and is old and extremely difficult to park your car in the tight spaces, especially if you have an SUV. The whole property is old and could use a massive update.
Séjour de 1 nuit en février 2024
Hotel Management a répondu le 12 févr. 2024
Dear Steven, thank you for being a guest of the Brooklyn Marriott. I feel that the area attractions were not shared with you upon check in and I apologize for that. We are in walking distance to many restaurants and shops. Not meeting your expectations is disappointing. If you ever do find yourself back in the area, please feel free to reach out to our Executive Office for more detailed information regarding our location and things to do in the area. We hope to have another chance to be of service. Regards,

8/10 – Bien

Jim

Séjour de 1 nuit en février 2024
Hotel Management a répondu le 15 avr. 2024
Dear Jim, Thank you for sharing your survey results here on Travelocity. We appreciate you choosing the Brooklyn Marriott and hope to have the chance to welcome you back again. Regards,

10/10 – Excellent

KATIA, Covington

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All the staff at the Marriott were friendly and helpful. Safe and clean and at a convenient location.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 29 janv. 2024
Dear Katia, Thank you for being a guest of the Brooklyn Marriott. We appreciate your positive comments regarding our staff, cleanliness and safety of the hotel. We hope to welcome you back again soon. Regards,

8/10 – Bien

Kristina, Oceanside

Voyage en famille
Points forts : Propreté, service et personnel
The staff was wonderful and the facilities were great, however, our heating in our room was inconsistent and the floors in the bathroom were freezing! There were no robes or slippers in the room to make up for that either.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 29 janv. 2024
Dear Kristina, thank you for taking the time to share your feedback. We look forward to sharing your comments regarding our staff and hotel facilities. Your comments regarding the heating will be brought to the attention of our maintenance team and we thank you for letting us know. We hope to be of service again in the future. Thank you for choosing the Brooklyn Marriott.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Hotel Management a répondu le 22 janv. 2024
Dear Valued Guest, thank you for choosing the Brooklyn Marriott. We appreciate you and value your business. We hope to welcome you back again soon. Best Regards,

10/10 – Excellent

Sonny

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 22 janv. 2024
Dear Sonny, thank you for being our guest and for the high survey response. We appreciate you choosing the Brooklyn Marriott and hope to welcome you back again soon. Best regards,

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Modern amenities in a classic building.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 16 févr. 2024
Dear Thomas, Thank you for your kind words and for the high survey score. We appreciate you choosing the Brooklyn Marriott and hope to be of service again in the future. Regards,

10/10 – Excellent

Lukas

Séjour de 9 nuits en décembre 2023
Hotel Management a répondu le 12 févr. 2024
Dear Lukas, thank you for being a guest of the Brooklyn Marriott and for your high survey score. We appreciate you and hope to be of service again in the future.

10/10 – Excellent

Pedro

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our one-night stay at the hotel was absolutely wonderful. We could not have asked for a more perfect room. The front desk staff was super friendly and accomodating. Special acknowledgement goes out to Cheryl at the front desk, as well as an Hispanic young lady that I didn't catch her name. If they are the face of your hotel, the first people guests will see upon arrival, Marriot at the Brooklyn Bridge will be known as the best hotel in the area.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 16 janv. 2024
Dear Pedro, thank you for taking the time to share your feedback and recognize our star associates. We are proudly sharing your comment with them. Thank you for being our guest and hope to be of service again in the future. Regards

8/10 – Bien

Rebecca

Points faibles : Commodités
Very convenient and a solid hotel. If you’re looking for a luxury stay, this isn’t it but the staff is friendly, the rooms are spacious and you’re close to everything.
Séjour de 1 nuit en janvier 2024
Hotel Management a répondu le 16 janv. 2024
Dear Rebecca, thank you for sharing your feedback and for choosing the Brooklyn Marriott. We hope to be of service again in the future. Regards,