Serves breakfast, lunch, and dinner

Reviews of Arthouse Hotel New York City

4 out of 5
Arthouse Hotel New York City
2178 Broadway at W 77th St, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 726 out of 1345 reviews" "
Rating 8 - Good. 339 out of 1345 reviews" "
Rating 6 - Okay. 139 out of 1345 reviews" "
Rating 4 - Poor. 95 out of 1345 reviews" "
Rating 2 - Terrible. 46 out of 1345 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay. The hotel was very comfortable and the staff is friendly and helpful. Location wise, it's two blocks from the 79th street station, so getting around the city was easy.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Adam, thank you for sharing your fantastic experience at Arthouse Hotel New York City. We are thrilled to learn you found our hotel cozy and our team members supportive. The ease of access all around the city from our location is indeed a major plus point for our guests. We look forward to welcoming you back during your next adventure to New York City.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous lobby and location!!!
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 14, 2024
Karen, it's fantastic to hear that you appreciated the exquisite design of the Arthouse Hotel New York City's lobby and the convenience of our prime location. We eagerly look forward to welcoming you back for another fabulous stay.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
We liked the lobby pastry shop, the live music, and the copious seating available in the lobby level. We also enjoyed the adjacent Serafina Italian restaurant. We were disappointed with our initial placement(upon registration) in a room that was supposed to be a “standard king” but had a bed that was queen-sized at best. This situation was ultimately resolved by the registration staff but only after they had tried to assert that our tiny first room( arm 526) was, in fact, a “standard king.” Thankfully they accepted our position and reassigned us to a larger room(Rm529) which actually had a king sized bed otherwise a call to our booking agent was imminent. All told this start, including the initial reluctance to redress our situation and then a turnabout which necessitated we move ourselves to another room did make a favorable impression on us. This was overcome by some reasonable registration staff as well as friendly housekeeping staff and other front end staff. The ratings above support this.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Richard, it's great to hear that you enjoyed our lobby pastry shop, live music, and the comfort of the lobby area, as well as our partnered Serafina Italian restaurant. We do regret to hear about the confusion regarding the room size and bed type at check-in. We'll use this feedback to make improvements. We're grateful that our team members, including those at the front desk and housekeeping, made a positive impression. We hope you'll join us again at Arthouse Hotel New York City.

8/10 Good

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No refrigerator in the room. Sheets were clean but very crisp which actually was quite noisy.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Jill, thank you for sharing your experience at Arthouse Hotel New York City. We are pleased to hear that the cleanliness of our linens met your expectations. As for the noise and the lack of a refrigerator in your room, we appreciate your feedback and are always looking to enhance our guest offerings based on feedback like yours. We're hopeful to welcome you back in the future.

10/10 Excellent

La-Toria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic property! Amazing and kind staff and delicious coffee and pastries. This property is great for business travel or a couples getaway. We highly recommend and keep returning!
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
La-Toria, thank you for your enthusiastic words about the Arthouse Hotel New York City. We're thrilled that you enjoyed our wonderful hospitality, delectable coffee and pastries. It's always a pleasure to provide an ideal setting for business and leisure travelers alike. We're looking forward to your continued visits.

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a week while in NYC and had a fabulous time! We especially loved the restaurant options (had delicious pasta at Serafina and fantastic dumplings and curry at Red Farm) and the bakery in the lobby. The proximity to Lincoln Center was also a plus. Staff were friendly and helpful and our room was comfortable both in space and temperature.
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Lara, it's wonderful to hear that you and your husband had an enjoyable stay at the Arthouse Hotel New York City. It's heartening to know that you appreciated our on-site dining options as well as our convenient location. We're glad to hear that our team members were approachable and of service to you, and that your room provided the comfort you expected. We're looking forward to hosting you again on your next visit to NYC.

10/10 Excellent

Elizabeth

Liked: Cleanliness
It is clean. The staff was very helpful and friendly. The restaurant on property was excellent.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Elizabeth, thank you for your glowing review of Arthouse Hotel New York City. We're thrilled to hear your positive comments about our meticulous cleanliness, exceedingly accommodating team members and the superb dining experience at our on-property restaurant. We can't wait to host you again in the future.

6/10 Okay

YOUNG-SOO

Liked: Cleanliness, property conditions & facilities
One of reception staffs ignored or refused my request which is advertised on website. I wonder he would do it differently if I am a white.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Young-Soo, we regret to hear about your experience as we value all of our guests and their requests. We aim to provide excellent service and ensure all guests feel welcomed and comfortable. We want to assure you that your concerns will be addressed with our colleagues. We appreciate your feedback and will continue to strive towards improving our services.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the cocktails at the bar were excellent
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Erin, thank you for your wonderful feedback. We're delighted to hear that our team members at Arthouse Hotel New York City met your needs and that you enjoyed our carefully crafted cocktails. We're looking forward to welcoming you back to further enhance your experience with us.

10/10 Excellent

lucien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place for a wonderful stay
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Lucien, thank you for your positive feedback. We're delighted to hear that you had a wonderful stay at Arthouse Hotel New York City. We strive to provide an exceptional guest experience, and it's reassuring to know we hit the mark for you. Looking forward to welcoming you back on your next visit.

8/10 Good

Warren, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upper West Side hotel with cozy lounge and comfortable rooms
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Warren, it's great to hear that you enjoyed the cozy ambiance and comfortable rooms at Arthouse Hotel New York City. We're thrilled that our location suited you and we hope to welcome you back in the future. Thank you for choosing us and sharing your delightful perspective with other travelers.

10/10 Excellent

cherri

Business traveller
Liked: Cleanliness, staff & service, amenities
I had a high up large room which was wonderful. It was very quiet and had a great view. I arrived late at night and the staff was really fantastic all too willing to print emails scan send emails for me etc. etc. Who out this day the staff Have been better. I also had a Wednesday night where the hotel has a fantastic jazz group. Be sure to book on a Wednesday. They’re really brilliant. !
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Cherri, we're thrilled you enjoyed your time at Arthouse Hotel New York City. It's wonderful to hear that our team members went the extra mile to assist with your mails and that you found our high-floor room to your satisfaction. We're also glad you had the chance to enjoy our jazz group on Wednesday night - it's quite a hit with our guests. We cannot wait to welcome you back for another delightful stay!

10/10 Excellent

Kelly

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Thank you for the perfect rating, Kelly!We are very pleased to hear that you had a wonderful stay at Arthouse Hotel New York City. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and property was wonderful and close to everything we needed.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Cynthia, we're thrilled to know you had a great experience at Arthouse Hotel New York City. It's wonderful to hear that our wonderful team members were able to assist you and that you appreciated our convenient location. We hope to welcome you back on your next visit to New York City. Safe travels!

6/10 Okay

John, Brookline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Large windows& outside patio gave a sense of spaciousness to our room.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
John, thank you for sharing your experience. It's lovely to hear that the design of your room at Arthouse Hotel New York City contributed to a feeling of openness. We appreciate your insight and look forward to the possibility of welcoming you again in the future.

10/10 Excellent

sydney

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 9, 2024
Sydney, we're delighted to see your perfect score! Your support for Arthouse Hotel New York City is greatly appreciated. We trust you had an exceptional stay and we're looking forward to welcoming you back on your next visit. Have a fantastic day!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Sara, we're thrilled to learn of your wonderful experience at Arthouse Hotel New York City! Thank you for choosing us for your stay. We hope to welcome you back in the near future.

10/10 Excellent

Harlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and always had a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Harlan, we're thrilled to hear that you've consistently enjoyed your stays at Arthouse Hotel New York City. We appreciate your loyalty and look forward to welcoming you back again in the future.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a safe neighborhood.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Jennifer, it's great to know that you found the Arthouse Hotel New York City to be delightful and located in a secure area. We're glad your stay was enjoyable and we look forward to welcoming you back for another delightful experience.

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Mary, it's delightful to hear of your experience at the Arthouse Hotel New York City. We appreciate your high rating and look forward to welcoming you back when your travels next bring you to the city. Safe travels until then.

4/10 Poor

Charles, Boston

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Saturday morning the female front desk person. 1st did NOT introduce herself just started screaming at me. I tried to explain myself but she just said “I don’t care” she freaked me out so much I didn’t want the free hotel breakfast I just left. Saw the nice cleaning person gave her a tip and left the hotel. I suggest you tell your staff to listen to your paid customers before overreacting!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Charles, we regret to read about your recent experience, especially with regard to your interaction with our front desk team member. A warm and inviting atmosphere is a top priority for us, so it's concerning to hear this was not the case. We'll make sure to share your feedback with our team to ensure proper conduct. We hope you'll consider giving us another opportunity to meet your expectations.

10/10 Excellent

Stephanie, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in great location. The lounge and restaurant downstairs were comfortable and nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Stephanie, it's wonderful to hear that you enjoyed your stay at the Arthouse Hotel New York City. We're so pleased you had a positive experience with our prime location and found our lounge and restaurant to your liking. We look forward to providing you with another memorable stay in the future. Thanks for taking the time to leave a review.

10/10 Excellent

Daiana

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Thanks for the perfect rating, Daiana! We can't wait to see you again soon for another amazing experience at Arthouse Hotel New York City. Have a great day!

10/10 Excellent

ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower equipment in the bathroom is great, with a large amount of water.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Ling, it's wonderful to hear that you enjoyed the shower facilities at the Arthouse Hotel New York City, particularly noting their efficiency. Your positive commentary affirms our dedication to providing excellent amenities for our guests. Thank you for your review and we look forward to welcoming you back.

8/10 Good

Marilyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely Boutique hotel on the upper west side of Manhattan. It's in a great neighborhood with great restaurants and close enough to public transportation to reach any part of the City. The only suggestion is that you be sure you get the room you requested and paid for. On 3 occassions I've been given a lower grade room and had to bring this situation to the manager, and was moved. Otherwise, a love hotel.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Marilyn, it's wonderful to know you see the Arthouse Hotel New York City as a charming boutique hotel situated in a lovely neighborhood with excellent dining options and easy access to public transportation. Concerning your room allotment, we appreciate your understanding and patience. It's our objective to match guests with their preferred room types at all times, and we apologize for any previous missteps. We are glad the situation got resolved to your satisfaction each time. Thank you for your compliment on our hotel. We look forward to welcoming you back on your next visit to New York City.

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Andria, it's wonderful to see your perfect rating for Arthouse Hotel New York City! We're thrilled to know that your stay was excellent, even if the words are unspoken. Your rating is a testament to our commitment to provide outstanding accommodation. We hope you choose to create more cherished memories with us whenever your travels bring you back to New York.

10/10 Excellent

Zippy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thanks for sharing this perfect rating, Zippy!We're thrilled to hear you enjoyed your stay at Arthouse Hotel New York City! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of my favorite neighborhood in New York City where it feels like a neighborhood but still close to exciting venues and restaurants. Downside is the bar closes early in the lobby.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Gina, it's fantastic to know that Arthouse Hotel New York City’s location in the heart of your preferred neighborhood in New York City added to your positive experience, as well as its proximity to exciting venues and eateries. We appreciate your feedback regarding the lobby bar hours and will certainly take it into consideration. We eagerly await your return for another memorable stay.

10/10 Excellent

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in perfect range of the Beacon Theater
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 7, 2024
Corrine, it's wonderful to hear you appreciated Arthouse Hotel New York City's prime location near the Beacon Theater. We're delighted to know our establishment's beauty resonated with you, enhancing the overall enjoyment of your stay. Thank you for sharing your five-star experience. We look forward to welcoming you back in the future.

8/10 Good

jon

Liked: Cleanliness, staff & service, property conditions & facilities
bar was not as expected. nice place though. good neighborhood.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 7, 2024
Jon, thanks for sharing your thoughts. It's a pleasure to hear that you found the Arthouse Hotel New York City appealing and favorably located. We understand our bar might not have lived up to your expectations and appreciate your feedback. We continuously strive to provide a well-rounded experience for our guests. We hope to be your choice of stay again.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for the excellent rating, Emma!Our goal is to go above and beyond to ensure our guests have a memorable experience at Arthouse Hotel New York City! We look forward to hosting you again soon.

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Thank you for the wonderful rating, Suzanne!It's fantastic you enjoyed your time at Arthouse Hotel New York City so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Dell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Dell, thank you for choosing Arthouse Hotel New York City and sharing your high rating. It's delightful to know that you enjoyed your stay with us. We look forward to welcoming you again in the future.

10/10 Excellent

Aiven

Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 11, 2024
Thank you for the 5/5 rating, Aiven!It's excellent you enjoyed your time at Arthouse Hotel New York City so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Joanne, Amenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient location for visiting our daughter
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Joanne, it's fantastic to hear that the Arthouse Hotel New York City was conveniently located for your visits. We appreciate you sharing your experience with us. We hope to welcome you back soon when you visit your daughter again.

6/10 Okay

Roderick

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was okay but not wonderful for the price.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Roderick, thank you for sharing your thoughts. We understand that value-for-money is important and we continually strive to provide a quality experience at competitive rates. We appreciate your valuable feedback.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Nice hotel good vibes and great location 🍀
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
John, thank you for your glowing appreciation. It's heartening to know you found the Arthouse Hotel New York City to be delightful, boasting a buzzing atmosphere and excellent positioning. We hope to see you again soon for another memorable stay.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay and we can’t wait to return!
Stayed 2 nights in Nov 2023
Response from Customer Service on Feb 3, 2024
Lisa, it's wonderful to hear that your stay at Arthouse Hotel New York City was amazing! We are thrilled you can't wait to return. Your anticipation for your next visit fills us with joy, we aim to make it just as memorable.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable lobby area
Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Kenneth, that's fantastic to read! At the Arthouse Hotel New York City, we pride ourselves on creating comfortable, inviting spaces for our guests to unwind and relax. It's wonderful to know that you noticed. We certainly look forward to welcoming you back soon.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I get to NYC every other month for work and the Arthouse is my favorite hotel to stay at.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Mark, it's delightful to hear that the Arthouse Hotel New York City is your top choice for accommodation during your work visits to NYC. Our aim is to provide a memorable experience for each of our visitors and we're thrilled to hear that we've achieved that for you. We look forward to continuing to be your home away from home in this magical city.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Upbeat atmosphere at lobby bar
Stayed 6 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Michael, we're thrilled you enjoyed the lively ambiance at Arthouse Hotel New York City's lobby bar. It's a focal point for our guests to unwind and socialize. We hope your visit to our hotel was a memorable one and we're eager to welcome you back soon.

10/10 Excellent

Genemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Genemarie, it's refreshing to see that you had a wonderful experience at Arthouse Hotel New York City. Thank you for choosing us and don't hesitate to come back should you visit New York City again. We appreciate your five-star rating via your Expedia review!

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an oasis for a frigid winter weekend. I would book it again when staying n the Upper West Side.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Stephanie, it warms our hearts to hear that Arthouse Hotel New York City served as your oasis during a chilly winter weekend. We're thrilled you would consider us again when staying in the Upper West Side. It would be our pleasure to welcome you back for another stay!

8/10 Good

Laird

Stayed 3 nights in Jan 2024
Response from CB on Jan 16, 2024
Thank you for your positive feedback. Your review will be shared with the staff so they are aware of your appreciation of their hard work in you having a great stay

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities, room comfort
A good stay on the Upper West Side
We had a two night stay and overall had a good stay. There are no negatives but for out of towners remember your in New York City. Our room was clean and comfortable and a decent size. The staff was pleasant. I would recommend and I would stay here again.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Louis, thank you for sharing your experience. It's wonderful to hear you appreciated the ample space and cleanliness of your room at Arthouse Hotel New York City. We're delighted our team provided a pleasant atmosphere during your stay and we're grateful for your recommendation. Looking forward to welcoming you back for another good stay.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 11, 2024
Maureen, thank you for leaving us a great rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Arthouse Hotel New York City!

8/10 Good

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall an ok hotel. Location on the west side was good. I liked our room, and we were upgraded to a room with a balcony and a view of the river which was nice. The bed was comfortable, the pillows were just average. The shower was nice and warm. I did not like the gym at all, it was in the basement with no windows, limited equipment, and what they had was old and rusty. The staff was very helpful. I would stay here again if it was convenient to what I was doing in Manhattan.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Patrice, we appreciate your thoughtful feedback and are thrilled to hear that you enjoyed the comfort of your upgraded room at Arthouse Hotel New York City, particularly the wonderful views of the river. Your mention of our team members' helpfulness is warming to hear. It is regrettable that our fitness facilities didn't meet your expectations; your suggestions will certainly be considered as we constantly think about how to improve our guest experience. We do hope that you'll choose to stay with us again on a future trip to Manhattan.

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Mindy, it's great to see your high rating for Arthouse Hotel New York City! We're thrilled your stay was enjoyable and hope to have the immense pleasure of hosting you again in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. Jazz band at the bar. Pastry and coffee in the morning. Great for a quick trip in the city. Walkable to great restaurants.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Elizabeth, it's delightful to hear that you appreciated the vibrant atmosphere at Arthouse Hotel New York City. We're pleased our on-site jazz band added to your experience. It sounds like our morning pastries and coffee were a great start to your busy city day! We're also glad our location suited your dining preferences. We're grateful for your feedback and hope to welcome you back in the future.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute spot with a little cafe inside. Only downside was that the room was a bit small.
Response from Customer Service on Jan 13, 2024
Lauren, thank you for your feedback. It's great to know you enjoyed the charming feel of Arthouse Hotel New York City and our onsite cafe. We acknowledge that you found our room on the smaller side. We offer various room options and sizes to accommodate different guest needs. On your next visit, our team members would be more than happy to assist in finding a room that best meets your requirements.