Reviews of The Redbury New York

4.5 out of 5
The Redbury New York
29 East 29th Street, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 415 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Stayed 3 nights in Nov 2023

2/10 Terrible

Constance, Saint Louis

Stayed 3 nights in Oct 2023

2/10 Terrible

Alice

Stayed 1 night in Oct 2023

4/10 Poor

Maria

hotel closed????
Stayed 1 night in Aug 2023

8/10 Good

Amy, Fernandina Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good, but tiny bathroom with almost unusable sink (with no stopper) but unnecessarily gigantic closet. Shower had some mildewed grout that needed attention.
Stayed 2 nights in Aug 2023

6/10 Okay

Debra

Travelled with group
Moved us to different hotel
I wouldn't know how the Redbury was, our reservation was moved to the Evelyn. We did not request the move, they just moved us.
Stayed 3 nights in Aug 2023

10/10 Excellent

Annette, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, professional and friendly.
Stayed 3 nights in Jul 2023

8/10 Good

Jerry, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service
The entire lobby smelled like wood fire from the pizza ovens in the restaurant. There was only one nightstand and one lamp in the room. However, it was conveniently located near subway lines and great restaurants.
Stayed 3 nights in Jul 2023

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smaller than I expected. The staff were accommodating and professional.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 29, 2023
Thank you so much for taking the time to leave us a 5-star review. we look forward to seeing you in the future.

8/10 Good

SUDHEER

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 29, 2023
Thank you so much for taking the time to leave us a 5-star review. We look forward to seeing you in the future.

10/10 Excellent

Courtnay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious with easy check in, check out at 12 and free coffee in lobby.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 24, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

YAKESHIA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 24, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I LOVE THIS HOTEL!
Love this hotel. Convenient to work for my business trip. Staff are beyond friendly and accommodating. Happy hour provides an excellent selection of wine and cocktails. The forno baked pizzas perhaps the best in NYC. room the perfect size. Bed comfortable and bedding luxurious.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 20, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon.

2/10 Terrible

Alice, Miami

Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Stayed 2 nights in Jul 2023

10/10 Excellent

CYNTHIA, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 15, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

VIKRAM

Stayed 4 nights in Jun 2023
Response from Customer Service on Jul 29, 2023
Thank you so much for taking the time to leave us a 5-star review. We look forward to seeing you in the future.

10/10 Excellent

Ninan, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 11, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon. We really appreciate you taking the time to share your rating with us.

10/10 Excellent

Prateek

Liked: Cleanliness, staff & service, property conditions & facilities
Best Staff
Stayed 3 nights in Jul 2023
Response from Customer Service on Jul 11, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon. We really appreciate you taking the time to share your rating with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel clean and easily accessible.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 4, 2023
Thank you so much for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

frank

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Customer Service on Jul 1, 2023
Thank you so much for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Joshua, Bronx

Stayed 2 nights in Jun 2023
Response from Customer Service on Jul 17, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

Luz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in the bedroom. Nothing acomodading like a bathrobe
Stayed 2 nights in Jun 2023
Response from Customer Service on Jun 25, 2023
Hello Luz, Thank you for taking the time to provide this feedback from your most recent stay at The Redbury Hotel. Firstly, I am truly disappointed to hear that the condition of your guest room did not meet your expectations. I can assure you we will act on this feedback and follow up with appropriate departments to rectify these issues going forward. We understand that you are a repeat customer and would love the opportunity to welcome you back to the hotel in the near future to give you the Redbury experience we wish to be known for.

8/10 Good

Malgorzata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked helpful desk employees. Good location.Didn’t like resort fees for no excercise facilities no newspapers. Liked good restaurants on premises. Didn’t like false advertising of breakfast talons. There was no breakfast in the hotel
Stayed 7 nights in Jun 2023
Response from Customer Service on Jun 25, 2023
Thank you so much for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Pleasantly surprised by this hotel. I loved the lobby area and overall look and feel of the hotel. The room was on the smaller size but was clean and met our needs. Location was convenient and walking distance to many sights
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 19, 2023
Thank you so much for taking the time to leave us feedback. We hope to see you on a future stay.

4/10 Poor

Johanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont recommend, below average stay, poor amenities
I really wanted to like this hotel. I even changed hotels the day before so I could stay here. It looked pretty, cozy and chic online. Well...unfortunately it wasn't. The hotel lobby is nice, and so are the two restaurants. That said, my mother and I were aghast at the room condition. Bumpy carpets, loud unruly air conditioning, uncomfortable beds, dreary lodging/hallways. But what really annoyed us was no hot water for tea, no cups for drinking, no counter space, no fast service (even in an emergency) and bad communication with staff. I called at 6:38AM for ice for my swollen feet, and at 7:27AM, I still had no ice; despite calling several times and upon my mother leaving for LGA and asking directly. At 7:30AM, I hobbled to the nearby Starbucks and got ice. One of the restaurants also gave me ice because I couldn't count on the staff communication. Further, when I arrived- they gave me a hotel room next to a deranged tenant who duck taped negative messages all over her front door. My first room also had an impossibly small bathroom. That was the first impression. Then, they moved me to another room, where there was no counter space and my mother and I had to put our stuff on the floor. Yes, the floor. It was just a weird old "historic" hotel that shouldn't have tenants and should be updated. Moreever, the hotel should have better communications between the phone concierge and the lobby...especially in emergencies. For $250 a night, I don't recommend this NYC hotel.
Stayed 5 nights in May 2023
Response from Customer Service on Jun 25, 2023
Dear Johanna,Thank you for taking the time to provide us with feedback from your most recent stay at The Redbury Hotel. It is disheartening to read that your stay didn’t meet your expectations. As we have recently re opened the hotel we are working on improving our operational efficiencies and will make the team aware of expectations when it comes to responding in emergency situations. I have addressed the feedback provided with the appropriate departments to prevent issues as such from re-occurring in the future, your feedback is important to us as it provides the chance to overcome these issues encountered. As like many hotels in NYC, they are home to tenants who have lived their entire lives, our Renaissance Revival style hotel has received a historic landmark award for its architectural structure. We are deeply sorry that the hotel wasn’t to your liking as a result of its historic feel. I would love to have the opportunity to speak with you directly. And would love the opportunity to welcome you back to the hotel in the near future to give you the Redbury experience we wish to be known for.

6/10 Okay

Natalie

Travelled with family
Disliked: Staff & service
Rude morning female staff
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 25, 2023
Hello Natalie, Thank you for taking the time to provide this feedback from your most recent stay at The Redbury Hotel. Firstly, I am truly disappointed to hear that one of our staff members were rude in your interaction. I can assure you we will act on this feedback and follow up with appropriate departments to rectify these issues going forward. We would love the opportunity to welcome you back to the hotel in the near future to give you the Redbury experience we wish to be known for.

10/10 Excellent

Lukasz

Stayed 3 nights in May 2023
Response from Customer Service on Jun 5, 2023
Thank you so much for the 10/10 review! We are thrilled to hear that you are enjoying our service and appreciate your feedback.

10/10 Excellent

Lauren, Skokie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Location was wonderful.
Stayed 2 nights in May 2023
Response from Customer Service on May 30, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Lauren, Skokie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Would definitely stay there again
Stayed 5 nights in May 2023
Response from Customer Service on May 30, 2023
Thank you so much for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Redbury New York was the perfect place to stay for our overnight trip to NY. It was very clean and comfortable. We had a small room but it had all of the amenities we needed including a small refrigerator and in room safe. Parking was convenient as it was right next door. It was walkable to many of NYC attractions, restaurants and shopping. We enjoyed the wood burning pizza at MARTA, their onsite restaurant.
Stayed 1 night in May 2023
Response from Customer Service on May 30, 2023
Thank you so much for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

Amy

Stayed 4 nights in May 2023
Response from Customer Service on Jul 1, 2023
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice. Everyone greeted you and was extra helpful. Room and bath were very clean and modern. I liked having the desk in front of the window to do work. Lots of restaurants and places to eat nearby. Two Starbucks around the corner and a large family park couple of blocks away.
Stayed 4 nights in May 2023
Response from Shevanie on May 28, 2023
Thank you very much for sharing your experience with us, it is very much appreciated by us. We can’t wait to have you back with us!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice, friendly.
Stayed 1 night in May 2023
Response from Shevanie on May 27, 2023
We're really grateful and appreciate you taking the time to share your rating with us. We will ensure that we share your feedback with the staff and hope to see you on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is just reopening from the pandemic, and I found the staff welcoming, attentive, and most helpful. Room was nice - good linens - and super soft and full facecloths. Chambermaids were very attentive - didn't miss a thing. Location is great - subway lines a few blocks to the west or east. I'll be back!
Stayed 5 nights in May 2023
Response from Shevanie on May 27, 2023
Thanks so much for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the hustle and bustle of everything. Perfect location!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
he Redbury
Our stay at the Redbury was fantastic. All of the staff throughout the Hotel from reception, the Bar, the cafe and restaurant to the cleaners were very friendly and helpful. Alexandra the concierge made our stay even extra special with access to tickets and lots of useful information on how to enjoy New York. It was my partners birthday while we were there and she and Kayla arranged champagne and Chocolate to be sent to our room for the occasion. Even when the coronavirus lockdown started to kick in the staff were there to give advice on where to eat. The Hotel itself is beautiful and the rooms are very comfortable. It is also in a great locaation with so many attractions within walking distance or a short subway ride. I can give no better review than to say I would stay in this Hotel again in a heartbeat.
Stayed 4 nights in Mar 2020
Response from Customer Service on Apr 3, 2020
Thanks for the splendid review, Jim! It's fantastic you had such an excellent experience at The Redbury New York and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A New Favorite
This has become one of our favorite hotels in NYC - very pretty inside and very convenient location for us!
Stayed 1 night in Feb 2020
Response from Customer Service on Mar 20, 2020
Thank you for taking the time to leave this wonderful feedback, Linda! We're so glad to hear that you had a positive stay with us in our vibrant Midtown location! We're so thrilled that you loved our proximity to the city's sights so much! We'd love to host you again soon so we can share an another enjoyable experience with you. Have a lovely day!

10/10 Excellent

Deborah, Long Island, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby/bar/restaurant areas. I loved boutique feel of the hotel and the old photos of the city and celebrities. The room was small but extremely well laid out and had interesting decorative touches such as the collage of photos, art-deco clothes rack for more storage space. The room and hotel were clean and it was situated in a nice location. The closet housed the safe and refrigerator as well as an iron and ironing board. I will definitely return and have recommended the hotel to friends.
Stayed 1 night in Mar 2020
Response from Customer Service on Mar 18, 2020
Thank you so much for sharing your feedback with us, Deborah! We appreciate your compliments regarding the atmosphere at The Redbury New York. Our ambiance is something in which we take a lot of pride. We're glad you enjoyed your time with us so much. We'd love to see you back again soon. Thank you!

10/10 Excellent

Jada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Customer Service on Mar 11, 2020
Thank you for sharing, Jada! At The Redbury New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from Customer Service on Mar 11, 2020
Thank you for sharing your feedback. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, decor and set up of lobby/lounge area.
Stayed 2 nights in Mar 2020
Response from Customer Service on Mar 10, 2020
Thank you for this wonderful review! We're excited to know your time at The Redbury New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. It's also wonderful that you appreciated the ambiance and decor of our lobby. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff especially Shelley on Reception as we arrived late. Hotel always buzzing as resaurant is very busy and super food. Would be good if there was coffee/tea making facilities available in room.
Stayed 6 nights in Feb 2020
Response from Customer Service on Mar 9, 2020
Thank you for the excellent rating, Anita! We're so glad that you've enjoyed your stay at The Redbury New York so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

8/10 Good

Jade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Customer Service on Mar 4, 2020
Thank you for taking the time to share your review with us, Jade! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to The Redbury New York. Thank you and have a wonderful day!

6/10 Okay

Donz

Travelled with family
Liked: Cleanliness
The hallways were horrible. The carpet leading to your room was lumpy down the entire span of hallway, to a point where it was unsafe. The view we had was of all of the condensing units onto of another building in an alleyway...better off not opening the curtains. There was a sense of charm to the lobby and your room.
Stayed 1 night in Feb 2020
Response from Customer Service on Mar 3, 2020
Thank you for taking the time to share your feedback, Donz. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our hotel didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Customer Service on Mar 3, 2020
Thanks for the amazing rating! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Redbury! Have a lovely day!

8/10 Good

Jenny, CT

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and very stylish. The rooms were very nice as well as the bathrooms. As nice as the staff were and pretty the place is the walls are very thin. You can hear everything. They need more sound proofing from inside the hotel and out. The room was comfortable but I couldn't sleep well because the vent was so loud clicking on and off and hearing garbage pickup ALL through the night was the most annoying. But other than that, the hotel again was beautiful, clean and the staff kind and accommodating.
Stayed 1 night in Feb 2020
Response from Customer Service on Mar 3, 2020
Thank you for the great review, Jenny! We're happy you had a pleasant experience with us! It's lovely you enjoyed our clean accommodations and friendly staff so much. That's what we like to see! However, we regret that our sound insulation didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day!