Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom London

Needs am overhaul, overpriced & underwhelming

Posted 3-Feb-2015
Pros: Location is very good. Attentive and professional staff. Fantastic views of New York.
Cons: Refurbish the corridors, spa and hotel rooms. Match the price point with the actual offering provided.
Location: Right beside central park so you can enter the park just across the road.
Deeply disappointing hotel. We chose the Mandarin for my husbands birthday weekend but checked out early. The very professional and attentive hotel staff are let down by a grossly overpriced and sadly tired property which has a distinctly corporate feel. Our bedroom (Hudson river view) was small and cramped with no 5 star extras e.g. espresso machine, water, free wifi and the bathroom products are cheap - why not ESPA in the hotel rooms as well as the spa? There is in effect no 'lobby' or cosy lounge area in the hotel just a rather pretentious overpriced lobby bar that does have a fantastic view. The pool and spa were really the biggest disappointment given this was the main reason for picking the hotel. The swimming pool is a good size but sadly there is an awful rusty wheelchair access machine at one end (can this not get cleaned?) and uncomfortable loungers with old blue sponges at the other end - look up at the ceiling and you'll note the need for fresh paint. There is no sauna or steam room near the pool (they are on a different floor!) and another $50 per person for the pleasure. We were so turned off by the pool and the hygiene we decided not to use the spa. In summary for a romantic break I would give this hotel a miss as NY has so many fantastic other choices.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Fabulous hotel in the Central Park area.

Posted 8-Jan-2015
We had the most amazing time! Everyone at the Mandarin is so warm and welcoming. They cater to your every need even pampering my dog Kelci.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2014
Spa needs more availability for guests. Also nobody downstairs to help with luggage.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York City

Like home away from home. Only better.

Posted 3-Dec-2014
My family and I have been guests at the Mandarin over Thsnksgiving for the past 11 years. The staff knows us and treat us like family. They are the most professional and friendly staff we have ever met. We look forward to this trip every year. We stop by several times throughout the year for lunch as well. It's a real treat.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 27-Oct-2014 on Hotels.com
5 out of 5
Recommended
by Sanaz

This traveller left a rating score only Posted 4-Sep-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveller

Outstanding location. Outstanding services

Posted 17-Jun-2014
It's highly recommended hotel. The location is outstanding. Very nice services and very nice food.
3 out of 5
by BillVfrom New Jersey

disappointing

Posted 18-May-2014
Pros: Location
Cons: They should not be closing off the lounge and blasting music that can be clearly heard in the restaurant.
Lounge was closed for a private party so there was no access to that. A separate party was being held on the 36th floor with music with a thumping base that made eating at Asiate feel like I was at a 13-year old's birthday party. Assigned room on 38th floor had a very pedestrian view of nearby buildings and the Hudson River if you looked in between buildings. Asiate was good but over priced for what you get. Staff very nice.
5 out of 5
Recommended
by Vanessafrom Maine

Great hotel close to central park

Posted 25-Mar-2014 on Hotels.com
Amazing hotel. Phenomenal guest service.
5 out of 5
Recommended
for Everyone
by cdub

Once, or three times, in a lifetime

Posted 25-Mar-2014
Pros: floor to ceiling windows and chair to take it all in deep bathtub with city views beautifully appointed rooms The staff The coffee
Cons: Free wifi. Pls give me a break.
Location: Everything is close by and the park and the subway.
I loved everything. The staff made everything I wanted (except for free wifi) easy and done.