Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Lex View Inn at JFK Airport

2.5 out of 5
Lex View Inn at JFK Airport
138 05 Jamaica Ave, Jamaica, NY

Reviews

4.2
Rating 10 - Excellent. 1 out of 57 reviews" "
Rating 8 - Good. 9 out of 57 reviews" "
Rating 6 - Okay. 12 out of 57 reviews" "
Rating 4 - Poor. 7 out of 57 reviews" "
Rating 2 - Terrible. 28 out of 57 reviews" "

4.8/10

Cleanliness

4.8/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Manager on Nov 9, 2023
Hello Arnold,Thank you for taking the time to share your feedback. We appreciate your rating and value your insight as it helps us to continually improve our services. We apologize for any inconvenience you may have experienced during your stay and encourage you to reach out to our management team directly to address any specific concerns you may have.

8/10 Good

SM

Stayed 1 night in Nov 2022
Response from Manager on Feb 5, 2023
Hello SM,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Anglia

Disliked: Staff & service, property conditions & facilities
The customer service is the worst!!! The rooms are dirty and they do not have phones! It was horrible and I would never recommend it.
Response from Manager on Nov 3, 2022
Hello Anglia,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Yasmin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
On face value the staff were friendly enough. But when I called a week prior to my booking just to confirm, the man on the phone was so rude he said ‘why you calling now if your booking is next week. Bye!’ And put the phone down on me. On the first night there were people fighting in the hallway nothing was done to stop them, we were terrified in our rooms! There was an awful smell in the hallway and the 2 rooms we booked. The place reeked of stale smoke and the blankets had ash holes in them- all of them! Both rooms were filthy! This is NOT an over exaggeration!
Stayed 2 nights in Oct 2022
Response from Manager on Oct 19, 2022
Hello Yasmin, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Jovanna

Liked: Cleanliness
There wasn’t any parking had to walk a mile around the corner
Stayed 1 night in Oct 2022
Response from Manager on Oct 12, 2022
Hello Jovanna, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

2/10 Terrible

Abadur

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat was working, Shower system was broken Noisy sounds all night from toilet
Stayed 1 night in Oct 2022
Response from Manager on Oct 27, 2022
Hello Abadur, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Okay

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I read some reviews that had me a little scared before I got there. I’ll be honest, place needs some upgrades but it’s not as bad as what I read. My only complaints would be they can use some new towels, some of them were stained. And when we asked for extra, they were stingy. You get what you pay for honestly. Spend a little extra if you’re looking for 4 star. This place is more like 1.5/2 star.
Stayed 3 nights in Sep 2022
Response from Manager on Oct 3, 2022
Hello Aaron, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Munshi

Stayed 1 night in Sep 2022
Response from Manager on Dec 24, 2022
Hello Munshi,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Tawhidur

Travelled with group
Disliked: Staff & service
That’s a disgusting property
Stayed 1 night in Sep 2022
Response from Manager on Sep 25, 2022
Hello Tawhidur,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Natasha

Disliked: Cleanliness, property conditions & facilities, room comfort
Prostitution hotel
Awful. My room was located two flights down in a creepy dungeon/basement type area. Doors/walls very thin can hear everything. People hanging in stair wells late night. Back exit right next to my room did not feel comfortable at all. I was told by local this a prostitution hotel. I did not stay longer than an hour.
Stayed 1 night in Sep 2022
Response from Manager on Sep 22, 2022
Hello Natasha, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

6/10 Okay

Mark

Travelled with family
Disliked: Amenities, property conditions & facilities
They were not very amenable to an early check-in: "Check in is at 3 pm"
Stayed 1 night in Sep 2022
Response from Manager on Sep 21, 2022
Hello Mark, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

4/10 Poor

Nyasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Manager on Dec 19, 2022
Hello Nyasha, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness, staff & service, amenities
Unless you have no other alternatives, avoid at any cost. Staff not friendly, room was dirty, fights at night and very loud, could not sleep, elevator was not working, no amenities whatsoever. Did not feel safe, and could barely sleep.
Stayed 5 nights in Sep 2022
Response from Manager on Sep 9, 2022
Hello Mohamed, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Rishi

Stayed 1 night in Sep 2022
Response from Manager on Dec 5, 2022
Hello Rishi,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to serve you better in the future.

2/10 Terrible

Jamil

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is very untrained and rude
Stayed 1 night in Aug 2022
Response from Manager on Sep 2, 2022
Hello Jamil,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Ramona

Stayed 1 night in Aug 2022
Response from Manager on Aug 10, 2022
Hello Ramona, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 Poor

Santiago

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this Hotel
Worst hotel. People fighting 2am in the morning. Marijuana odor all over the room. All the forniture was not in condition for a paying client. I can't believe they are part of Hotel.com. stay away from the top floor. Elevator bottoms don't work. Run
Stayed 1 night in Jul 2022
Response from Manager on Jul 20, 2022
Hello Santiago, We would like to apologize for your experience with the smell, we implement a strict no smoking policy and make sure that guests who violate those are reprimanded. We would appreciate if these issues was reported during your stay as we could have sent back our cleaners and do a more thorough refresh of the room.

2/10 Terrible

Michelle

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
No one greeted us and one guy thought we were lying about our two day stay that he kept asking for our room card to verify and his attitude wasn't pleasant. The room wasn't clean, the bed had blood stains on it, they didn't give free breakfast, no microwave was in the room or eating facility, the furniture in the room looked runned down and the pillows weren't comfortable nor was the bed. We will never come back again to this hotel.
Stayed 2 nights in Jul 2022
Response from Manager on Jul 8, 2022
Hello Michelle, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Takiyah, Goose Creek

Disliked: Staff & service, amenities, property conditions & facilities
It was dirty and nasty and one of the painting had broken glass and the floor was dirty and bathroom and I let them no the hotel was nasty
Stayed 1 night in Jun 2022
Response from Manager on Jun 30, 2022
Hello Takiyah,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Sal

Stayed 1 night in Jun 2022
Response from Manager on Jun 24, 2022
Hello Sal, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely
Stayed 1 night in Jun 2022
Response from Manager on Jun 23, 2022
Hello Thomas, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Mohaimen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Manager on Jun 20, 2022
Hello Mohaimen, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

4/10 Poor

Ashley

Stayed 2 nights in Jun 2022
Response from Manager on Sep 9, 2022
Hello Ashley, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

2/10 Terrible

Ramzi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely, over the top, expensive. I paid 100$ for a night and i would have felt robbed by paying even 10$. Terrible room, extremely bad neighborhood, towels had hair on them and to top it all of, there’s no breakfast included.
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Hello Ramzi, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

6/10 Okay

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort
Shower did not work. Floors were sticky. Curtains were inadequate
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Hello Mary, We appreciate the comments, especially with regards to your opinion of our shower. We appreciate you taking the time to share your experience.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on May 18, 2022
Hello Lucy, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

Naraine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was terrible. The sheets were soiled and the room was filthy and the worst part of all is the dirty bathroom with pubic hairs all around the tub and soap scum and black molds on the walls. Please pull the sheets open all the way as they are not changing the sheets!!! If you pull the sheets off and inspect the bed you will see dirt on the sheets from whomever that occupied the room before you did. I complained to the staff and I just had to leave with my 4 year old son. I was not refunded any money even for the two remaining days that I had as I booked a stay with this hotel for three days. Really sad to see how this hotel is under serving this predominantly black community. Two thumbs down! Shame shame shame on this hotel.
Stayed 3 nights in May 2022
Response from Manager on May 18, 2022
Hello Naraine,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 Okay

Guy

Stayed 2 nights in May 2022
Response from Manager on May 12, 2022
Hello Guy, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple no excitement
Stayed 3 nights in May 2022
Response from Manager on May 12, 2022
Hello Wesley, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 Poor

Vern

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Manager on May 9, 2022
Hello Vern, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Okay

Luis

Travelled with partner
needs to improve and update the heater and cooling units its to old
Stayed 2 nights in May 2022
Response from Manager on May 10, 2022
Hello Luis,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Natalia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Looked like trash
Stayed 1 night in Apr 2022
Response from Manager on May 8, 2022
Hello Natalia, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I already saw all the 1 star reviews so I wasn’t surprised when I got there and got what I expected. But lemme share my experience at this dump they called a hotel. At place that does the bare minimum at cleaning their hotels, there was a large crack in my bathroom mirror, the tv worked but the guide button didn’t so I had to flip through channels the whole time to see what was on tv. There was a mini fridge that didn’t work. Had to change my key after the first day because it didn’t work anymore, the guy at the front desk already knew what we were about to ask and immediately fixed the key. And there is maybe 10 spots of free parking behind the building so the last night all spot were full so we had to park a few blocks down in a neighborhood on the side. We ended up getting a ticket the next morning. The only thing that was a positive about this place is I didn’t see any roaches or bed bugs like everyone else was talking about. But I guess you get what you pay for.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 25, 2022
Hello Thomas,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Nathan

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
When me and my friend arrived, the front desk receptionist was rude and had an attitude right from the jump. The shower heads for each of our rooms didn’t work, nor did the toilets work. Rooms were clean enough, had to check every corner because I’ve heard that there be cockroaches and other nasty stuff from other friends. We were better off spending a little more money at somewhere with more respect to the visitors.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 25, 2022
Hello Nathan,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Harrison

Stayed 2 nights in Apr 2022
Response from Manager on Jul 15, 2022
Hello Harrison, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Okay

April

The hotel can be better
Stayed 1 night in Apr 2022
Response from Manager on Apr 12, 2022
Hello April, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Okay

Verified traveller

Disliked: Room comfort
Ok… for a economical price
It was so so. Planning to book for this Friday but rather go else where. The fact that I had to go tell the receptionist the heater wasn’t east to turn on was ughh. This place would be last resort in future. Hope this review helps. P.S : there is no microwave only mini fridge and i didnt see a ice bucket in the room i was in
Stayed 1 night in Feb 2022
Response from Manager on Mar 2, 2022
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room as well as our heater. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Okay

Dawnna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Manager on Mar 2, 2022
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of roaches was running around ... bed sheets for Staind not clean front desk person was very rude
Stayed 1 night in Dec 2021
Response from Manager on Mar 3, 2022
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Daequan

Disliked: Staff & service, amenities
Bad and unhelpful.
Stayed 2 nights in Dec 2021
Response from Manager on Mar 3, 2022
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Melissa

Stayed 1 night in Dec 2021
Response from Manager on Mar 3, 2022
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Pierre

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Manager on Mar 3, 2022
On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACH INFESTED!!!!!!!!!!
ROACH INFESTED.. ROACHES AND LITTLE WEIRD LOOKING BUGS CRAWLING EVERYWHERE ON TOP OF EVERYTHING IN THE REFRIGERATOR CABINET IN BETWEEN DRESSERS!!!
Stayed 1 night in Nov 2021
Response from Manager on Mar 3, 2022
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for...
You get what you pay for... someone pee'd in my bathroom and forgot to flush the toilet. The only reason I stayed was because the hotel was nonrefundable. Never again!
Stayed 1 night in Nov 2021
Response from Manager on Mar 3, 2022
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Jashua

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
TERRIBLE .. ROACHES BED BUGS ... SHOOT OUTS .. AC DONT WORK
Stayed 1 night in Nov 2021
Response from Manager on Mar 3, 2022
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

KOKOUVI

Liked: Cleanliness, staff & service
My room was located on Jamaica Avenue and traffic noise is terrible. I couldn't sleep all night
Stayed 1 night in Nov 2021
Response from Manager on Mar 3, 2022
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Manager on Mar 3, 2022
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2/10 Terrible

Maxim

Stayed 1 night in Nov 2021
Response from Manager on Mar 3, 2022
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manager on Mar 2, 2022
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from Manager on Mar 2, 2022
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,