Ratings based on 2,832 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Dec-2014
Great staff who were helpful and professional and willing to help. Very accommodating with small children and close to the airport. The 24/7 shuttle is a great bonus.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Very Good Value For Money

Posted 16-Dec-2014
Cons: Furniture/TV updated. A safe installed.
Hotel staff are very friendly and willing to help. Rooms are cleaned,linen changed every day! FREE SHUTTLE service to the Subway is brilliant which was the main reason for choosing this hotel over others with the same star rating! The hotel ALSO OFFER a free shuttle service to LGA Airport to which you can get a shuttle to JFK Airport for $14 whereas a Taxi would cost between $40/$50.Make sure you are at LGA airport early enough for your flight though as the shuttle to JFK goes round to every Terminal at LGA to pick up passengers and you might not get on the first shuttle.When you get to JFK Airport the same thing applies there, they go round to every Terminal to drop people off. I flew into JFK Airport but If you fly into LGA airport I think you can phone the hotel and they will even come and pick you up from the Airport but check on this!I would certainly stay at this hotel again. If you stay in a Manhattan hotel you are talking mega money. It took us just the first day to get the hang of the Subway so you do not really need to be in Manhattan as this is an excellent service for $30 for a seven day pass!!!Great hotel if you are on a budget!!!! The beds were comfortable.The furniture is outdated as well as the TV.A safe would be a good idea.Taxi into Manhattan cost us $50 which we used once to see a show.We were all dressed up so did not want to use the Subway. Negotiate the price on the way back if you use a Taxi.They tried to charge us $75 and I walked away. I got my $50
4 out of 5
Recommended
for Everyone
by A verified traveller

I would recommend it

Posted 16-Dec-2014
Stay overall was great. Only suggestion, bathroom could be cleaner.
2 out of 5
by A verified traveller

Bad Customer Service

Posted 16-Dec-2014
Pros: The location.
Cons: The room carpet.
Location: Good location.
I had to called for room service all the time to clean my room. The carpet has stains. They also tried to charge me more money for a taxi is they call one ( they have in from of the from desk a man who try to help but apparently his business is to increase the price for help.
3 out of 5
by A verified travellerfrom Nashville

Very nice staff, hotel should be upgraded

Posted 14-Dec-2014
Incredibly friendly and helpful staff. That's the reason it got any stars. Room is nothing like pictures online. Curtains were broken, the fan in the bathroom wouldn't turn off (staff said they couldn't control it), only had sheets on the bed (no quilt!), dirty carpet and walls (I hate to wipe off a large red stain that I couldn't stand), and the toilet had flushing issues. It all worked out, but it was disappointing. The thing that bothered me most was how thin the walls were. A neighbor complained to me that myself and my friend being too loud (we really weren't), but we understood what he meant as the following night as I could hear our neighbor channel surfing on the television as I was trying to sleep. You literally have to whisper to avoid disturbing anyone at night. I'm sure her tv was not that loud. Housekeeping doesn't know any English. One woman knocked on my door and I politely declined (I forgot to put the do not disturb sigh out) and she looked confused and said, "what?" It took a few ways to tell her that I did not need any service. Lastly, the hotel breakfast is a JOKE! Floppy bacon, mushy potatoes (supposed to be fried), cold, old, and without much variety. It was a waste of $15. The staff was the best part (aside from housekeeping). They helped with directions, answered any questions or concerns, and made enjoyable small talk. Not worth the money to stay here, but it'll do if options are limited.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2014
Cons: Though the hotel will transport guests to the train that will travel straight to Times Square, the shuttle will not bring guests back to the hotel.
Very kind and helpful staff. The hotel has shuttle to and from the airport, and to the subway station. Nice room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ca

Good location. Starting v their re-model

Posted 10-Dec-2014
Making good improvements waiting to see finish product.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NEW YORK, NY

Perfect hotel to stay by LGA airport.

Posted 8-Dec-2014
Staff were great & rooms was clean & comfy. The shuttle picked me up quickly. Perfect place to stay If your looking to stay near the airport & outside the city.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to airports

Posted 6-Dec-2014
Clean, friendly staff and spacious rooms. Nice restaurant down in lobby
3 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Very GOOD it's not a luxury hotel but is very nice

Posted 5-Dec-2014
The room was clean but we found at the restaurant that the dished aren't clean but the service excellent. The staff was very nice And always smiling. They room only need a new rug, the towels where soft and the bathroom where so cleam and neat. I would visit again Thank you for the attention