Ratings based on 2,227 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby Toni from Albany, NY
Overnighter waiting for flightPosted 9-Mar-2014
Staff friendly, courteous; hotel very clean and conveniently located across from airport; parking charge to leave car while away - VERY reasonable. Hotel rate also VERY reasonable. Would definitely stay again and recommend to a friend.
for Everyoneby Maxeen from New York, NY
Would Definitely Stay There AgainPosted 5-Mar-2014
I arrived on a very cold evening and called for the shuttle to pick me up at the airport. I was so happy to see it within less than 10 minutes of my call. I ate dinner at the restaurant at the hotel which had a good selection and good food. The bed was extremely comfortable and I had a great sleep. I was told the shuttle leaves for the airport every 20 minutes in the morning and decided to take one at 520AM. It was in front of the hotel lobby at 520 on the dot! No complaints at all and would definitely stay there again when I have an early morning flight.
for Familiesby Jo Jo from Boston
Convenient and Practical ChoicePosted 4-Mar-2014
Pros: The service, the pool/jacuzzi/sauna, and the very affordable breakfast option--our family ate a filling breakfast for $10 a day.
Cons: The facillities are a little worn out in some parts of the hotel. We were close to the pool and our room was a showcase of late 80's style
Location: We found it ideal for our needs as we spent the weekend at the Hall of Science in Queens and visiting restaurants in Queens
Though certain areas of this hotel would benefit from renovation, the staff was exceptionally helpful and friendly every time we asked a question, solicited assistance, or requested an extension on our check out time.
by A verified traveller
The staff is not knowledgeable for the services.Posted 1-Mar-2014
Pros: close to airport. Facilities look nice.
Cons: Staff training is the key for this place. The hotel is located in airport area, it's important to have people with strong knowledge in place.
Location: not really things to do in the airport area. there's a mall close by. (about $20.00 by taxi)
We were new for the city. The staffs were short of knowledge to provide the correct information for our needs. (i.e. providing the wrong direction to us and it's a really big concern.) When I stuck in the shopping mall at 9:00pm (the taxi I booked who cancelled the service), I called them for help. They made me felt not organized at all. I made several calls and spoke with different staffs within 90 minutes, everyone promised would call taxi for me, then called me back, but I had been waiting for 90 minutes. I was so panic cuz the mall was closed and my roaming phone almost die. Finally, they send me a taxi. I got back to my hotel at 11:00pm. I needed to go downtown for the meeting next day, I asked for the direction, I was given the direction towrard to 'long island', not in downtown.
for Business Travellersby A verified traveller
Nice Hotel… impressed!Posted 27-Feb-2014
Pros: Decor nice and new.
Cons: Shuttle from airport to airport. I wound up paying $15.00 additional for Cab service.
Was a brief overnight stay, from 10pm til 6am … was re-routed from JFK to LGA because of a flight cancellation. Was very impressed with the decor upon arrival and location was great. Was not happy that a shuttle wasn't available to pick me up from JFK to LGA.
for Business Travellersby tina from queens,ny
great stay !Posted 25-Feb-2014
Pros: it is very clean!
Location: I havent been outdoors,cant say
worth the money spent for the night. its okay overall. no complaint. I took my kids to use the pool and they love it! thats all that matters. will I doit again? yes sure why not.
by freq traveler from T
"Hot Tub Time Machine"Posted 24-Feb-2014
Great staff but staying there I thought I was transported back into the mid 80s. Major upgrade of facilities needed.
for Business Travellersby Linette
Nice hotel, Close to the Airport.Posted 24-Feb-2014
I needed a emergency hotel after my flight was cancelled. This hotel was a good price. It was clean and comfortable and certainly worh the price.
for Everyoneby Silv from Austin, TX
Convenient, No ProblemsPosted 20-Feb-2014
We stayed here for one night after a missed flight. While, like others said, the place was perhaps a little outdated, I really did not mind that at all. I was satisfied with the things that actually matter: the rooms were clean, I slept okay in the bed, the staff was very nice, and you can't beat the complimentary airport shuttle. Especially when you have to be at the airport by 4:30 am. It was also great to have the restaurant/lounge downstairs as there didn't seem to be a lot of choices for food around the hotel. The food was basic but it was good, and the waitress/bartender was very nice and quick. After checking in, I read some reviews from a while back talking about bedbugs, which scared me a lot, but we did not experience any of that.
for Everyoneby Andrew from Schaumburg, IL
Great one night stay.Posted 19-Feb-2014
Pros: Location, quality of food, service, comfortable room - all good.
I had to spend one night near LaGuarida airport, due to bad weather and was lucky to find the LaGuardia Plaza Hotel. The location is great, because it is less than a mile form the airport, the transportation was free, the food at the small restaurant was good and the room was not too expensive.