Restaurant

Reviews of Hyatt Centric Times Square New York

4.5 out of 5
Hyatt Centric Times Square New York
135 W 45th St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 958 out of 1372 reviews" "
Rating 8 - Good. 259 out of 1372 reviews" "
Rating 6 - Okay. 94 out of 1372 reviews" "
Rating 4 - Poor. 30 out of 1372 reviews" "
Rating 2 - Terrible. 31 out of 1372 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

YANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Close to Time Square.
Stayed 3 nights in Mar 2024
Response from Reservations team on Mar 25, 2024
Dear Yang,Thank you for staying with us. Glad you enjoyed your stay with us.Warm regards,

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Only downsides were cars honking at midnight and waking up too warm because the air conditioning seemed to automatically turn off or up at night. I enjoyed my stay very much.
Stayed 3 nights in Mar 2024
Response from Reservations team on Mar 25, 2024
Dear Theodore,Thank you for staying with us. Glad you enjoyed your stay with us.Warm regards,

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful and the staff was very nice and helpful, I will definitely visit this hotel again.
Stayed 1 night in Mar 2024
Response from Reservations team on Mar 25, 2024
Dear Sharon,Thank you for staying with us. Glad you enjoyed your stay with us.Warm regards,

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room.
Stayed 1 night in Mar 2024
Response from Reservations team on Mar 22, 2024
Dear Carissa,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Excellent

David Everson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for everything Mid-town Manhattan has to offer.
Stayed 3 nights in Mar 2024
Response from Reservations team on Mar 20, 2024
Dear David Everson,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

6/10 Okay

Fernanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Reservations team on Mar 19, 2024
Dear Fernanda,Thank you for staying with us.Kind regards,

8/10 Good

Nerissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I wish they had better wifi/internet available. Also listed on Expedia that breakfast was included but it is not.
Stayed 4 nights in Mar 2024
Response from Reservations team on Mar 19, 2024
Dear Nerissa,Thank you for staying with us.Kind regards,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option, on the first block from Times Square. Great location, and professional staff. We stayed in a 'Deluxe Room' and it was a upper floor, with great views of the city.
Stayed 6 nights in Mar 2024
Response from Reservations team on Mar 14, 2024
Dear Eric,Thank you for staying with us. I'm delighted to hear you enjoyed your experience with us!Kind regards,

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Centric Times Square is the perfect hotel for NYC. You could not ask for a better location-- Times Square, theaters, restaurants. The hotel itself is fantastic--good secuity, modern, clean, nice staff, bar on the 54th floor. I reserved the lowest rate room and was very pleased--large, modern, light with floor to ceiling window, refrigerator, k-cup coffee maker, nice tv, big bathroom. I did have a couple concerns due to other reviews about city and in-house noise but I had no problems with it. I will definitely stay at the Hyatt Centric for my next trip.
Stayed 2 nights in Mar 2024
Response from Reservations team on Mar 14, 2024
Dear Deborah,Thank you for staying with us. I'm delighted to hear you enjoyed your experience with us!Kind regards,

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eating area very small. Loved the early check in and luggage storage upon checking out so we could go sightseeing until leaving for airport. Kind and courteous staff.
Stayed 3 nights in Mar 2024
Response from Reservations team on Mar 12, 2024
Dear Linda,Thank you for staying with us. I'm delighted to hear you enjoyed your experience with us!Kind regards,

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 7 nights in Mar 2024
Response from Reservations team on Mar 11, 2024
Dear Russell,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

8/10 Good

Mary-Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
New, clean and super friendly staff. Glitches with room keys and payment processors being down made for a number of inconveniences, but the excellence of the staff and facilities made it a wonderful stay all the same. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Reservations team on Mar 11, 2024
Dear Mary-Elizabeth,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 6 nights in Dec 2023
Response from Reservations team on Mar 8, 2024
Dear Amy,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

8/10 Good

brittany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations team on Mar 8, 2024
Dear Brittany,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Deborah, Beaufort

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. It was very clean and the staff was very nice. Food options were available at the hotel as well as across the street.
Stayed 3 nights in Mar 2024
Response from Reservations team on Mar 6, 2024
Dear Deborah,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to go out and get to the local Times Square area. They provided nice large sturdy umbrellas for our all day use when it rained. Great service by everyone.
Stayed 1 night in Mar 2024
Response from Reservations team on Mar 6, 2024
Dear April,Thank for staying with us. Kind regards,

10/10 Excellent

Nashwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location! Great customer service.
Stayed 3 nights in Mar 2024
Response from Reservations team on Mar 5, 2024
Dear Nashwa,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Cortrell

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay.
Stayed 4 nights in Feb 2024
Response from Reservations team on Mar 5, 2024
Dear Cortrell,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Adam, Myrtle Beach

Stayed 3 nights in Feb 2024
Response from Reservations team on Mar 25, 2024
Dear Adam,Thank you for staying with us. Glad you enjoyed your stay with us.Warm regards,

10/10 Excellent

ricardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Reservations team on Mar 5, 2024
Dear Ricardo,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Asya

I stay in Hyatt centric with my 10 years old daughter. Amenities were limited but we were in the city all day long and went to hotel only for sleeping. It was very much ideal for our mommy daughter NYC visit. Location was very convenient. It was very much family oriented and safe. Staff were friendly and responsive. I would definitely go back.
Stayed 8 nights in Feb 2024
Response from Reservations team on Mar 1, 2024
Dear Asya,Thank you for staying with us. So glad you and your daughter enjoyed the stay.Kind regards,

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darlene helped us check in for our stay and we were met with excellent hospitality and customer service. The outside was a bit noisy, but luckily the staff had ear plugs that were delivered to our room. The room and bathroom were clean and the bed was very comfortable. I’d definitely stay here again.
Stayed 1 night in Feb 2024
Response from Reservations team on Feb 28, 2024
Dear Karina,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Sage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to everything, large rooms that were very clean and modern, and very affordable price!
Stayed 3 nights in Feb 2024
Response from Reservations team on Feb 26, 2024
Dear Sage,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Jacek Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in NY. Very close to Times Square.
Stayed 4 nights in Feb 2024
Response from Reservations team on Feb 26, 2024
Dear Jacek,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

8/10 Good

Freddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was excellent! Staff was very welcoming and attentive. Room was very clean and modern. Breakfast option offered is a option is $20 daily nonrefundable credit per person to use in their hotel restaurant. Breakfast options are limited. But other than that hotel was great.
Stayed 3 nights in Feb 2024
Response from Reservations team on Feb 26, 2024
Dear Freddie,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

8/10 Good

Paulene, Freeport, Grand Bahama

Liked: Property conditions & facilities
It’s ok very busy area and expensive
Stayed 2 nights in Feb 2024
Response from Reservations team on Feb 26, 2024
Dear Paulene,Thank you for staying with us.Kind regards,

10/10 Excellent

Ousmane, Chestnut Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservations team on Feb 23, 2024
Dear Ousmane,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
My only gripe or disappointment was the resort fee of $40 a day, especially when I did not used any of them. I was there for 5 nights and paid $200 extra for nothing. The fee should be based only if you used the resort facilities.
Stayed 5 nights in Feb 2024
Response from Reservations team on Feb 22, 2024
Dear Armando,Thank you for staying with us. Kind regards,

10/10 Excellent

Sinisa

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from Reservations team on Feb 23, 2024
Dear Sinisa,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was green coffee, breakfast downstairs. Easy to get to to shops and food courts
Stayed 5 nights in Feb 2024
Response from Reservations team on Feb 22, 2024
Dear Jose,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Reservations team on Feb 22, 2024
Dear Nikita,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Excellent

ANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - allowed for late checkout - roomy room. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Reservations team on Feb 21, 2024
Dear Anne,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

8/10 Good

erynn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Great location- 1/2 block off Times Square but still quiet
Stayed 5 nights in Feb 2024
Response from Reservations team on Feb 21, 2024
Dear Erynn,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Mohamud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antonio (staff) was such a wonderful help and he made our experience one to not forget! We will be back for sure!
Stayed 1 night in Feb 2024
Response from Reservations team on Feb 20, 2024
Dear Mohamud,Thank you for staying with us. So glad you enjoyed our reservices. Antonio will be acknowledged of your comments.Kind regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Reservations team on Feb 21, 2024
Dear Jennifer,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

4/10 Poor

Alfredo

Stayed 3 nights in Feb 2024
Response from Reservations team on Mar 22, 2024
Dear Alfredo,I am sorry to see your stay was less than pleasant. If you could kindly provide me with some additional details, it would be very helpful. Looking forward to hearing from you.Kind regards

10/10 Excellent

yagnesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Felt safe. Shower was amazing. Everyone was polite.
Stayed 1 night in Feb 2024
Response from Reservations team on Feb 20, 2024
Dear Yagnesh,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

6/10 Okay

Andrew, Soddy Daisy

Liked: Staff & service
Good location. not a lot of amenities for the price though.
Stayed 4 nights in Feb 2024
Response from Reservations team on Feb 20, 2024
Dear Andrew,Thank you for staying with us.Kind regards,

2/10 Terrible

Nida

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Reservations team on Feb 20, 2024
Dear Nida,I am sorry to see your stay was less than pleasant. If you could kindly provide me with some additional details, it would be very helpful. Looking forward to hearing from you.Kind regards,

8/10 Good

Cheryl L, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservations team on Feb 20, 2024
Dear Cheryl,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Reservations team on Feb 20, 2024
Dear Carlos,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Sybil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in Times Square, walking distance to shows and restaurants. Staff were very helpful and gracious. Hotel was modern and clean, and surprisingly quiet.
Stayed 3 nights in Feb 2024
Response from Reservations team on Feb 22, 2024
Dear Sybil,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

8/10 Good

Vera Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located beside Times Square.
Stayed 5 nights in Feb 2024
Response from Reservations team on Feb 16, 2024
Dear Vera Ellen,Thank you for staying with us. Kind regards,

10/10 Excellent

Paul, Nantucket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all Broadway shows! Excellent location, nice rooftop bar also.
Stayed 4 nights in Feb 2024
Response from Reservations team on Feb 14, 2024
Dear Paul,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the middle of everything
Stayed 4 nights in Feb 2024
Response from Reservations team on Feb 14, 2024
Dear Alexander,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Alaxandria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Very clean. Great spot !
Stayed 3 nights in Feb 2024
Response from Reservations team on Feb 13, 2024
Dear Alaxandria,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the bustling TSQ
Stayed 5 nights in Feb 2024
Response from Reservations team on Feb 14, 2024
Dear Samuel,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Excellent

Terri

Travelled with family
Able to get a microwave delivered to room
Stayed 3 nights in Feb 2024
Response from Reservations team on Feb 13, 2024
Dear Terri,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservations team on Feb 13, 2024
Dear Alan,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

2/10 Terrible

Valerie

Travelled with partner
Wonderful service from Thomas
Stayed 2 nights in Feb 2024
Response from Reservations team on Feb 12, 2024
Dear Valerie,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,