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Quality Inn JFK Airport Rockaway Blvd – Avis

2 out of 5
Quality Inn JFK Airport Rockaway Blvd
153-95 Rockaway Blvd, Jamaica, NY

Avis

6,6
Note de 10 – Excellent, d’après 122 avis sur 461." "
Note de 8 – Bien, d’après 107 avis sur 461." "
Note de 6 – Acceptable, d’après 90 avis sur 461." "
Note de 4 – Médiocre, d’après 65 avis sur 461." "
Note de 2 – Terrible, d’après 77 avis sur 461." "

7,2/10

Propreté

7,2/10

Service et personnel

6,4/10

Commodités

6,6/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 – Médiocre

Nicolas

Points faibles : Service et personnel, commodités
Séjour de 1 nuit en mai 2023
Manager a répondu le 23 mai 2023
Hello Nicolas, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 – Terrible

Gordana

Voyage en famille
Points faibles : Service et personnel, confort de la chambre
Rien comme Déjeuner, vraiment le pire. Carte accès bloqué à chaque jours. Lit vraiment très petit.
Séjour de 3 nuits en décembre 2022
Manager a répondu le 2 janv. 2023
Hello Gordana,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 – Excellent

RAMIRO

Séjour de 3 nuits en décembre 2022
Manager a répondu le 7 nov. 2023
Hello RAMIRO,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you enjoyed your stay with us. We strive to provide excellent service and it's great to know that we met your expectations. We hope to welcome you back again in the future for another wonderful experience.

10/10 – Excellent

Serge

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait
Hôtel parfait
Séjour de 1 nuit en septembre 2022
AMIT JHA a répondu le 29 sept. 2022
Thank you for your kind comments and 5-star rating!

2/10 – Terrible

Simon

Séjour de 1 nuit en janvier 2024
Manager a répondu le 20 janv. 2024
Hello Simon,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and would like to learn more about what contributed to your disappointment. Please reach out to our hotel directly so that we can address any specific concerns you may have had. We appreciate your taking the time to share your thoughts.

10/10 – Excellent

Claude, Bloomington

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a nice stay
Manager a répondu le 17 nov. 2023
Hello Claude,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a pleasant experience with us. If you have any further feedback or need assistance, please feel free to reach out to our management team. We appreciate your support and hope to welcome you back in the future.

8/10 – Bien

PABLO ADRIAN

Points forts : Propreté, service et personnel
.
Séjour de 1 nuit en août 2023
Manager a répondu le 4 sept. 2023
Hello PABLO ADRIAN,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 – Excellent

Judith, Buena Park

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had a great stay
Manager a répondu le 9 août 2023
Hi Judith,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 – Médiocre

Kunibert

Séjour de 1 nuit en juin 2023
Manager a répondu le 22 juill. 2023
Hello Kunibert,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 – Bien

MOHAMED

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We stayed here for one night upon arrival at JFK quite late in the night to catch some sleep before we hit the road to continue with our journey. All we needed was a bed, clean bathroom and a night's sleep. I think we got just that here. The hotel is trying hard to please the guests. The breakfast is ok and we didn't expect a full buffet. There is sufficient parking and with CCTV it feels safe. With the proximity to JFK a short drive away, it is perfect to not break the bank for one night's sleep. Now to the areas for improvement. The property is a little old and the sound proofing between the rooms and hallways is very poor. There was a lot of loud people in the hallway talking ever so loud just outside rooms that guests are sleeping in. I think they should encourage guests to respect the right of other guests to a quiet night and keep conversations in the lobby or just not shout. There was someone playing loud music on their phone along the hallway. Basically it felt like there were some very self centered / selfish guests / staff. Overall, I would stay here again for the one night before or after a flight from JFK which is not something I've said to other airport hotels in the past, so well done but pls try to improve on the areas highlighted. thanks..
Manager a répondu le 22 juin 2023
Hello MOHAMED, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 – Terrible

Toni

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel closed and late notice of cancellation. Horrible and left me in a horrible position.
Séjour de 1 nuit en juin 2023
Manager a répondu le 18 juin 2023
Hello Toni,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 – Terrible

Christopher

Séjour de 1 nuit en juin 2023
Manager a répondu le 7 juill. 2023
Hello Christopher,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 – Terrible

Jeng-Hon, Smyrna

Voyage en famille
Points faibles : Service et personnel
The hotel dishonored the paid reservation without any explanation 3-4 days before the scheduled date. Expedia took the responsibility and re-arranged us for another hotel.
Séjour de 1 nuit en juin 2023
Manager a répondu le 16 juin 2023
Hello Jeng-Hon, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 – Acceptable

Venkata Suresh Reddy

Points forts : Service et personnel
I felt a cigar smell on the pathway.
Séjour de 1 nuit en juin 2023
Manager a répondu le 12 juin 2023
Hello Venkata Suresh Reddy,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 – Terrible

Yakov

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This is not a hotel. This is a state run shelter facility!
Séjour de 1 nuit en juin 2023
Manager a répondu le 12 juin 2023
Hello Yakov,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our facility. I hope you will return to enjoy a memorable and exceptional experience.

2/10 – Terrible

Martin

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not Open
This hotel is closed. I turned up at midnight to be told that they were shut completely.
Séjour de 1 nuit en juin 2023
Manager a répondu le 12 juin 2023
Hello Martin,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 – Bien

patricia

Points forts : Propreté, service et personnel
It was good for my purpose. Unfortunately There was no porter service.
Séjour de 1 nuit en mai 2023
Manager a répondu le 12 juin 2023
Hello patricia,Know that your voice is of tremendous importance to us and we value your comments about our service. We appreciate you taking the time to share your experience.

2/10 – Terrible

Alexis

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2023
Manager a répondu le 12 juin 2023
Hello Alexis,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 – Terrible

DEEPAK

Séjour de 1 nuit en juin 2023
Manager a répondu le 12 juin 2023
Hello DEEPAK,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 – Bien

Hilda

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This property/hotel is Ok for an overnight before a flight. I would not venture outside since its a busy area. Safe-did not stay long enough to comment.
Séjour de 1 nuit en juin 2023
Manager a répondu le 12 juin 2023
Hi Hilda,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again

2/10 – Terrible

Marius

Séjour de 1 nuit en juin 2023
Manager a répondu le 30 juin 2023
Hello Marius, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 – Bien

Yvonne

Séjour de 1 nuit en juin 2023
Manager a répondu le 12 juin 2023
Hello Yvonne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 – Médiocre

Doris

Séjour de 2 nuits en juin 2023
Manager a répondu le 30 juin 2023
Hello Doris, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement
Hard to get to room because of stairs and no elevator. Breakfast this morning was absolutely horrendous.
Séjour de 1 nuit en juin 2023
Manager a répondu le 8 juin 2023
Hello Guest, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

6/10 – Acceptable

Linette, Troy

Voyage en groupe
Staff very friendly. Towels & wash cloth skimpy. Bath towel had several baseball size dark stains (or dirt). Toilet seat very loose. Needs quality updates.
Séjour de 1 nuit en juin 2023
Manager a répondu le 8 juin 2023
Hello Linette, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 – Terrible

Lauren

Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en juin 2023
Manager a répondu le 8 juin 2023
Hello Lauren, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 – Bien

Billie

Séjour de 1 nuit en juin 2023
Manager a répondu le 27 juin 2023
Hello Billie,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 – Acceptable

Michiro

Voyage d’affaires
Points faibles : Propreté
チェックイン後部屋に入って、デスクの下には食べ物のゴミが落ちていた。ハウスキーピングは、部屋の掃除とかはしないんだと分かった。 エアポートシャトルは、ドライバーが別の車で休憩しており、定刻より15分遅れての出発になった。また、運転が荒く、雑だった。
Séjour de 1 nuit en mai 2023
Manager a répondu le 5 juin 2023
Hello Michiro, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Instalaciones muy antiguas.
Instalaciones demasiado antiguas, el colchón de la cama estaba demasiado duro, había demasiado ruido de personas afuera del hotel, el aire acondicionado tardó en enfriar, el agua caliente tardó en calentar. Estaban aspirando los pasillos y no dejaban dormir (en la tarde).
Séjour de 1 nuit en juin 2023
Manager a répondu le 6 juin 2023
Dear Guest,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC and other amenties. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 – Terrible

Terry

Séjour de 1 nuit en juin 2023
Manager a répondu le 24 juin 2023
Hello Terry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 – Bien

ERAOU, Kuching

Points forts : Service et personnel, état et installations de l’hébergement
Breakfast not good
Séjour de 1 nuit en mai 2023
Manager a répondu le 3 juin 2023
Hello ERAOU,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 – Bien

Rodney

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place to stay
Séjour de 4 nuits en mai 2023
Manager a répondu le 3 juin 2023
Hello Rodney,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 – Terrible

PARAMJIT

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Noice traffic,people sitting all night talking singing loud and room blind light come in room
Séjour de 1 nuit en mai 2023
Manager a répondu le 3 juin 2023
Hello PARAMJIT,Guest satisfaction is our number one objective so we really appreciate the input regarding our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 – Excellent

Frank

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2023
Manager a répondu le 3 juin 2023
Hello Frank,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

2/10 – Terrible

Ricky

Séjour de 1 nuit en mai 2023
Manager a répondu le 31 mai 2023
Hello Ricky, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 – Terrible

Patrick

Séjour de 1 nuit en mai 2023
Manager a répondu le 17 juin 2023
Hello Patrick,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 – Acceptable

yugendra

Séjour de 1 nuit en mai 2023
Manager a répondu le 30 mai 2023
Hello yugendra, Hello yugendra, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en mai 2023
Manager a répondu le 27 mai 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 – Bien

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had to wait 50 minutes from the time we called until they picked us up at air port. Hotel is only mile and half from air port. Very easy to get to hotel pick up at air port just take air train it's free.The hotel was clean. Room was very nice, a little more street noise then I would have liked , light breakfast just right .
Séjour de 1 nuit en mai 2023
Manager a répondu le 30 mai 2023
Hello David,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast and also our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 – Excellent

Eduardo

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Felt real comfortable
Séjour de 2 nuits en mai 2023
Manager a répondu le 25 mai 2023
Hello Eduardo,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 – Médiocre

Chirag

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Lift not working....staff not courtacious.
Séjour de 1 nuit en mai 2023
Manager a répondu le 26 mai 2023
Hello Chirag, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 – Bien

Thomas

Points faibles : Service et personnel
Séjour de 1 nuit en mai 2023
Manager a répondu le 27 mai 2023
Hello Thomas,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 – Médiocre

Sudarsan

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Not worth the value
Séjour de 1 nuit en mai 2023
Manager a répondu le 25 mai 2023
Hello Sudarsan, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

6/10 – Acceptable

Glenna

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2023
Manager a répondu le 25 mai 2023
Hello Glenna,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 – Acceptable

Austin

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The staff was nice and the room wasn’t bad. However, our room and most of the floor smelled like weed. We were right by an outdoor seating area which was very noisy starting at 6:30 am.
Séjour de 1 nuit en mai 2023
Manager a répondu le 23 mai 2023
Hello Austin, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 – Terrible

PHI

Séjour de 1 nuit en mai 2023
Manager a répondu le 12 juin 2023
Hello PHI,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 – Excellent

Christopher

Séjour de 1 nuit en mai 2023
Manager a répondu le 12 juin 2023
Hello Christopher,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 – Bien

Sheshnath

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
Manager a répondu le 23 mai 2023
Hello Sheshnath,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 – Acceptable

Thomas

Points forts : Propreté
Séjour de 2 nuits en mai 2023
Manager a répondu le 20 mai 2023
Hello Thomas,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 – Acceptable

Douglas

Points forts : Propreté
Water in the shower was barely Luke warm, almost cold.
Séjour de 1 nuit en mai 2023
Manager a répondu le 19 mai 2023
Hello Douglas, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.